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Dolce & Gabbana Urban Essential $72 (Was $300) Free Delivery + More @ OPSM

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Dolce & Gabbana Urban Essential $72 (Was $300) Free Delivery + More @ OPSM
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MMM on 25/12/2015 - 12:36 opsm.com.au (8945 clicks)
Last edited 26/12/2015 - 16:48 by 1 other user
BUPAS20

************* Thanks to Mormont… "sweet price for polarized persols ! BUPAS20 code for extra 20% off :)" ********
Darn just ordered and paid $90 too late for me but think I will buy some more just to get the extra discount!!!

OPSM Discounted items that seem good value after the BUPAS20 code:

DOLCE & GABBANA Urban Essential Red $72 Out of stock online

DOLCE & GABBANA Urban Essential Black $72 Out of stock online

DOLCE & GABBANA Urban Essential Purple $72

DOLCE & GABBANA Streetwear Black $72

Persol Out of stock online

More here: All sunglasses - up to 70% off

This is part of Boxing Day Sales for 2015
Health & Beauty Boxing Day Dolce & Gabbana Sunglasses

Related Stores

OPSM
OPSM

closed Comments

    • Prav on 30/12/2015 - 14:11

      So, what's next? - ACCC

      • mr_asstight on 30/12/2015 - 14:13

        Please

      • MMM on 30/12/2015 - 14:14

        You must not have been around for the Harvey Norman boxing day PCgate, Gerry cancelled all orders at least we have had some fulfilled.

  • Iceworkz on 30/12/2015 - 14:15
    +1

    Looking at the website it says they can still be bought in store…go figure. I'll give it a try later.

  • MMM on 30/12/2015 - 14:21

    OP here… Just an update as I was writing my last comment the doorbell rang and I received my Persol at the discounted price, but my previous order which was at the non discounted price was cancelled? so glad I put thru a second order for the Persols missed out on the Dolce grey black.

    • Pecan on 30/12/2015 - 14:35

      That's great, lucky you. I'm still feeling cut lol

    • b-hunterr on 30/12/2015 - 15:58

      Wow, congrats! When did you order yours? There seemed to be heaps of the Persol sunglasses that I ordered, so super confused why mine got cancelled.

      • MMM on 30/12/2015 - 16:33

        First order which has cancelled Dolce grey for $90 was at 10:03am Fri 25th, second order with Bupa20 Persols $76.56 which was received ordered at 10:44am same day.
        edit: that's 10:03am Perth, WST

  • edy4eva on 30/12/2015 - 15:01

    Got neither, both were cancelled.

  • captain smash on 30/12/2015 - 15:28

    Had my Persol order cancelled.

    Have informed OPSM a refund is unacceptable and want a pair of similarly priced sunglasses.

    Next step, ACCC

    • b-hunterr on 30/12/2015 - 16:26

      Keep us updated; I've sent an e-mail back too. Simply stating there was a large amount of the item available when I ordered it, and that they can put my order on hold until they get it back in stock, or if they can track one down in a store in Victoria.

    • b-hunterr on 07/01/2016 - 18:16
      +1

      Hey captain smash, I received my Persol sunglasses today. Zero communication from OPSM that the order would be fulfilled after the cancellation e-mail. Strange, but hey, perhaps you'll have the same outcome!

      • wtfnodeal on 07/01/2016 - 23:23

        Typical the right hand doesn't know what the left hand is doing?

        • b-hunterr on 08/01/2016 - 11:53

          Yeah, tbh one of the strangest online transactions I've ever had.

      • captain smash on 09/01/2016 - 17:39

        So I got an email today stating they'll give me 70% off anything on the site. And guess what, a lot of the brands have been removed - like Persol. This is the smoking gun I needed for an ACCC complaint.

        • b-hunterr on 09/01/2016 - 23:16

          Yeah I noticed also that Persol sunnies all of the sudden have been completely pulled from the website. Also heaps of sunnies are unavailable online? For such an established company, you'd think they'd be a bit more organised. Good luck with the ACCC complaint, hope it works out. Seems like I'm one of the last random lucky few that got their orders fulfilled after a cancellation notice.

  • captain smash on 30/12/2015 - 15:31

    seems like a number of people have taken to Facebook to complain.

    • b-hunterr on 30/12/2015 - 15:45

      yup, mine got cancelled too; due to "insufficient stock". Shame…

  • nizmooo on 30/12/2015 - 15:45

    I also got an order cancellation through email but on the opsm site it says that my order is still processing

    • nizmooo on 30/12/2015 - 18:02

      I just got shipping conformation for one of the items I ordered

  • Jeffles on 30/12/2015 - 15:51

    Also received an order cancellation via email. Hmm and up to 3 working days to process the refund. Very disappointing.

    • boonanza on 30/12/2015 - 15:58

      I agree why hold onto our cash just give us our refunds and then pi$$ off OPSM

  • carlenet on 30/12/2015 - 16:28
    +1

    Mine hasn't arrived yet, but I got a shipping notice yesterday at 1743 to say my 2 pairs ordered on the 29/12 were on their way. However, at 1400 today I received another shipping notice with an order date of today(!?) to say that only 1 pair was on its way with the same tracking number…umm, what!?

    EDIT - Just to clear up the order dates, I ordered both pairs in the one order on the 25/12 @ 1540.

    • carlenet on 30/12/2015 - 18:57

      Well I just got my delivery of one pair of Persols. I'm not sure where the other one is, but I'll have to give them a call tomorrow as the invoice in the box says quantity 2!?

      • carlenet on 31/12/2015 - 11:48
        +2

        Called OPSM this morning. The one is on back order and might be delivered in around two weeks. I was lucky to get one and if the second arrives it'll be a bonus!

  • [Deactivated] on 30/12/2015 - 17:07

    Thumbs up for the post, thumbs down for OPSM, I put an order in on Saturday for the Dolce & Gabbana Urban Essential for $72 and got a cancellation today, apparently they don't have stock. Well they certainly had stock because they took my money for an order.

  • Iceworkz on 30/12/2015 - 17:37

    I just went to an OPSM store to follow up on what's written on the website "This product is not currently available to purchase online, but you can find it at an OPSM store near you". The store staff checked for the D&G sunglasses I was after and there was 2 pairs left in Australia, 1 in Albury and one in Melbourne somewhere. Not good OPSM.

    • b-hunterr on 30/12/2015 - 18:01

      Were you able to grab one of them and complete your order this way rather than having it cancelled?

      • Iceworkz on 30/12/2015 - 18:08

        No my order was cancelled and they had no stock in store in my area. So what they are saying on the website about store stock is crap ! Looking around in the store they had hardly any sunglasses to purchase.

        • b-hunterr on 30/12/2015 - 18:10

          Ah, that sucks! I live in Melb and was hoping to perhaps persuade them to just fulfil the order if I pick it up from a local OPSM.

        • Iceworkz on 30/12/2015 - 18:19

          @b-hunterr: Why not ring a store ? You won't get the extra 20% off though.

  • OpshopDiva on 30/12/2015 - 18:05

    I received my pair of D&Gs today but they look nothing like the photo they are light pink and gold, not 2 types of purple like the photo. These were the Urban Essential ones

  • OpshopDiva on 30/12/2015 - 18:14

    Yep. My second order was cancelled. Posted on their Facebook page, hilarious because mine actually said it had been SHIPPED, then cancelled!

  • Mormont on 30/12/2015 - 18:25
    +1

    Received my two pairs of Persols today, unfortunate about all the cancelled orders =(

  • bbourizk on 30/12/2015 - 18:40

    I placed two orders one at the discount with code and one normal. The one with no discount for cancelled, haven't received shipping info on the other.

  • knackers on 30/12/2015 - 20:10

    I was one of the first to place an order and it was cancelled

  • karmachakra on 30/12/2015 - 20:24

    I got an email cancellation saying there is no stock at the time when order was placed. Ridiculous…!!

  • kwijybo on 30/12/2015 - 21:30
    +1

    Sucks to hear about all the cancelled orders.

    In their sale in April they were excellent. They sent out $30 vouchers if an order was delayed by a few days (and I only bought $90 and $50 sunnies). Was going to order online but they don't allow gift cards to be used online so I went in store and found the last pair of the D&G in at Queen Street in Brisbane on Boxing Day.

  • marka on 30/12/2015 - 23:52

    I call BS.

    2 x orders with normal price of $90 went through OK (made them by accident)
    1 x discounted price was cancelled

  • qwerty40777 on 31/12/2015 - 02:15

    ordered a pair of raybans and d&g's, the raybans got fulfilled using the discount code however the d&g's got cancelled due to no stock

  • mjjeje on 31/12/2015 - 02:16
    +1

    Ordered 2, but 1 was cancelled because it was out of stock. Well seeing that many people didn't even get their orders, quite happy I received mine.

  • RogueWolf on 31/12/2015 - 10:18
    +1

    received 4 out of 5, weird because when I called OPSM yesterday lady told me 2 where cancelled & 3 out of 5 should come, 1 of those will take a month & 2 where on back order, wasnt sure when any will come, next minute 4 out of 5 delivered today, she must have pushed through the order, missed the urban essential like everyone else..

  • boonanza on 31/12/2015 - 19:06

    Recieved my refund through paypal this afternoon:)

  • Oz-Bogan on 01/01/2016 - 11:23

    Cancelled…….

    Dear OPSM Customer,

    We regret to advise you that we will not be able to fulfil the order you placed recently on our website. There was significant demand for the item you ordered and unfortunately when you placed the order the item was no longer available online.

  • Chef-Johnson on 01/01/2016 - 16:10

    Had a chat to customer service, and quote "We are currently reviewing alternative options for our customers impacted and will contact you next week with a possible solution". So hopefully something good will come of this.

    Lavi Faanati
    Customer Support Services Manager was the one to state that to me,.

    • boonanza on 01/01/2016 - 16:37

      I got the same email as well it's an automated response

      • Pecan on 01/01/2016 - 16:49

        Gah, got my hopes up as I haven't received my refund yet

    • ascorbic on 01/01/2016 - 22:40
      +2

      I refused to accept a refund as well and received probably the exact same response:

      Hi [ascorbic],

      Thank you for your email and feedback.
      We will definitely take the below into consideration. It was our first priority to notify you of the stock situation and the impact this may have on your initial order whilst we look into this further.

      We are currently reviewing alternative options for our customers impacted and will contact you next week with a possible solution.

      If you have any further questions please do not hesitate to contact me or call us on 1800 626 300.
      We apologise once again for the inconvenience and will be in contact with you shortly.

      Kind regards,

      Lavi Faanati
      Customer Support Services Manager – OPSM AU & NZ

      • b-hunterr on 03/01/2016 - 14:50

        Received the same automated e-mail reply from Lavi. Anyone received any follow-up info ?

        • ascorbic on 08/01/2016 - 00:16

          It's nearly the end of this week and I haven't received any communication. If I don't receive any information by noon, I'll be calling them up and asking to speak to Lavi personally. Extremely unimpressed.

        • b-hunterr on 09/01/2016 - 16:29

          @ascorbic: I've received my order. So there's still hope.

        • ascorbic on 09/01/2016 - 17:44

          @b-hunterr: Called up yesterday, Lavi was conveniently 'away sick'. The person on the other end said they can't fulfil my order and just refunded the amount. She sent a 70% off offer by email. Sounds good but I'm not really satisfied, excludes Oakley and only redeemable for full price products available to purchase online. That means the 'not available to purchase online but you can find it in your local OPSM' products are ineligible, wiping out 70% of the options basically.

        • b-hunterr on 09/01/2016 - 23:05

          @ascorbic: that sucks, sorry to hear about that. Really have no idea why 1. some people randomly got refunded straight away, 2. some people got their order fulfilled straight away, 3. some got cancellation but still received sunnies and 4. other got delayed refund and "70% off" on limited online stock.

        • ascorbic on 10/01/2016 - 01:36

          @b-hunterr: I guess I happen to fall into category 4. Oh well, I'll try my luck and ask if I can pickup an 'unavailable' item from a local store instead. How are the sunnies that arrived?

        • b-hunterr on 10/01/2016 - 21:12

          @ascorbic: I got a pair of Persol sunglasses. I'll have to see if they can be adjusted at OPSM as they keep slipping; but overall quite happy.

        • ascorbic on 11/01/2016 - 22:57

          @b-hunterr: Hopefully their in-store service is a bit more timely and pleasing than their online order handling!

        • b-hunterr on 12/01/2016 - 09:03

          @ascorbic: true that!!

  • Oops on 03/01/2016 - 14:19

    Anyone got there money refunded yet?!?

    • boonanza on 03/01/2016 - 15:11

      I got my refund on Thursday Evening

    • 69dollars on 04/01/2016 - 11:39
      +1

      No refund yet. And one of my other glasses I ordered has not yet been cancelled or fully processed… I might have to chase them up on that. Definitely never ordering from OPSM again!

      • bbourizk on 04/01/2016 - 12:34
        +1

        Same. I'm cancelled and no refund yet. One not processed yet.

      • Jeffles on 05/01/2016 - 16:02

        Yep, very poor form when you have to chase up a refund. Still waiting on a response.

    • mjjeje on 06/01/2016 - 00:43

      No refund yet, called them yesterday and was told that refund has been processed. Not sure how long it will take though.

  • [Deactivated] on 06/01/2016 - 07:08

    Received the generic cancellation email last week but now my order status is showing shipped. Haven't received any emails but hopefully it turns up. Anyone else receive the cancellation email but still get their order?

    • Partyboyz on 06/01/2016 - 08:17
      +3

      Yup, received 2 emails about cancellation for 2 pairs of sunnies, but 1 pair just delivered to me with a note saying the other pair will be coming in 1-2 weeks.

      • wtfnodeal on 06/01/2016 - 08:45

        So you got them for free? That's good news.

        • Partyboyz on 06/01/2016 - 08:53

          They didn't refund the payment, so I still paid for both of them.

        • [Deactivated] on 06/01/2016 - 10:36

          @Partyboyz: great maybe they decided to honour them after all!

        • c0balt on 06/01/2016 - 12:40

          @Partyboyz:

          I haven't got a refund yet, or a notification saying they have been shipped, or really any communication beyond those automated emails. The order still says 'processing' on the OPSM website.

          I'm really hoping that my order for the D&G DG6095's gets shipped though. If nothing happens by Friday morning then I will have to chase it up in the afternoon.

  • b-hunterr on 07/01/2016 - 18:14
    +1

    My Persol sunglasses arrived! Super strange! Zero communication from OPSM about this. Received an e-mail stating my order was cancelled and I'd receive a refund within 3 days. In the end: No refund, and got my sunglasses delivered today. Strange but I'll take it!

  • 69dollars on 08/01/2016 - 13:45

    Just an update on my order. Both of my sunnies are now cancelled and I have been given a refund for both glasses… Shame.

  • EnergicAU on 08/01/2016 - 14:09

    I got my persols after it said cancelled and no refund.

    Bought the oakleys and raybans with the same on a few days later so will see what I will do. I now have 3 pairs….fudge

  • c0balt on 08/01/2016 - 14:41
    +1

    Just got an email from OPSM saying that they will provide 70% off any full priced sunglasses on their website (excluding Oakley) as a gesture of goodwill. The caveat is that it's not an online voucher, but I will have to call up and place the order over the phone.

    That's.. actually pretty great. It's not as good value as the 70% off + additional 20% off for the D&G's, but this way I guess I have more styles to choose from (always wanted a set of RB2140 in a dark brown tortoise shell).

    I'll just need to chase up the refund before placing another order - as I haven't got the sunglasses yet, a refund and the order still says processing on the website.

    • Pecan on 08/01/2016 - 14:53

      How'd you get that email?

      I'm in the cancelled boat, order still says processing, no refund, no response to my email chasing it up. Quite disgusting really.

      • c0balt on 08/01/2016 - 14:56

        It just came a minute before I made that post.

        Expect it soon I guess (if you haven't got it since posting anyway).

    • B-Moose on 08/01/2016 - 14:55

      Got the same email, that's actually a pretty good gesture 70% off any item.

      Haven't got my refund for Persols though yet, or received them after cancellation notification. Has everyone else either got their refund or glasses?

      • c0balt on 08/01/2016 - 20:16

        I got my refund processed by PayPal about an hour ago. Did you get yours?

        Now time to look for a decent pair off full price sunglasses to get the 70% off.. I'm thinking a pair of RB2140s in dark brown tortoise shell but will have to give it some thought over the weekend.

        • B-Moose on 09/01/2016 - 00:13

          Nope, no refund or glasses yet…

          Never made an account so can't check order status online, might have to call up to chase this.

  • boirefish on 08/01/2016 - 20:56

    I got a 30% discount voucher from BUPA, but no word of 70% off. The way they handled this is really not beneficial to PR to say the least

    Edit**

    Wait sorry that was from BUPA for the $48 Ray Bans from around the same time. I've yet to receive an email from OPSM

  • bbourizk on 08/01/2016 - 22:00

    I had one order cancelled last week. Yesterday I received another email saying my second order had been cancelled too, an hour later got another email saying that second order had shipped.

    Today got a phone call from opsm regarding the refund. My PayPal email is different to the one I used to place the order so they couldn't process it.

    I asked the lady about second order and mentioned how it's been cancelled and then shipped. She checked and said it had shipped and they tried delivering it today but no one was home. Should get it Monday.

    Also had an order from the bupa sale, just got an email earlier saying it too has been cancelled and they offered me a 30% off voucher.

    The whole thing has been a big stuff up.

    This is the number that called if anyone wants to chase up their refund.
    02 9815 2517

    Edit: Just went to the bupa site and the same glasses I ordered are still available to purchase but now at full price instead of the discounted price I originally paid for them. Dodgy work on their behalf. I have written an email back saying I don't want the refund and want the items I ordered.

    • 69dollars on 09/01/2016 - 00:41

      Yep, the sunnies I wanted is also available but at full price as you say. They are dodgy af. Love to see what they responded to you with.

  • MITM on 09/01/2016 - 02:06

    Anyone else get the 404 error when trying to access the OPSM website ?

    Been trying to check how my order is going.

    • MITM on 09/01/2016 - 10:09

      Seems to be a problem on my smartphone only.
      Order still processing and no cancellation email as yet.
      Next step may be to phone CS.

  • Oops on 09/01/2016 - 14:13

    Still no refund yet… 3 days yeah right

    • edy4eva on 09/01/2016 - 17:42
      +2

      Just did a claim through Paypal. Ridiculous.

  • mightyhawks23 on 11/01/2016 - 11:57

    Cancelled on 30/12; only got the refund notification just now

  • MMM on 11/01/2016 - 13:06
    +2

    OP here… my story, very satisfied with OPSM!! Just got my refund took a little while but hay sometimes these things happen, it was boxing day! I got 1 out of 3 of my original order and was the first to order. Ordered 1 at full price then purchased two more at BUPA20%, Never got an email offering the 70% off like some of you did but thought I would call and ask if I could get the 70%off mentioned here and spoke to Alison who was very helpful and thanked me for understanding as some have really chewed her ear off. So ordered 2x wayfarer originally $200 each down to $60 really don't know why all the complaints I think they have been very fair.

    +1 for OPSM!! try getting that out of Gerry he would have called us professional's cancelled all orders offered zip and taken even longer with refunds!

    • Pecan on 11/01/2016 - 17:43
      +1

      offered zip

      That's exactly what you were offered though? You only got 70% off because you asked for it,not because they offered it to you.

      I did not receive any such offer, in my mind they are still a bunch of unprofessional a-holes.

  • Oops on 11/01/2016 - 18:50

    Tried calling to see what the hold up is with my refund but I guess they still do daylight savings in NSW for some reason. Had to resort to an email. Fingers crossed I get my refund within the week. Wish OPSM would have sent out an additional email stating refunds would be longer then 3 working days. I wonder if I will get BUPA refund first…

    Should of gone to specsavers.

  • astrotrain on 12/01/2016 - 09:52
    +1

    Was contacted by Lavi Faanati at OPSM customer support saying 3 days for refund that was on the 30/12/15 still waiting…

  • tymatk on 13/01/2016 - 12:14

    What a load of rubbish

    I was told the same thing, they suppose to have refund my $$$ within 3 days on the 30th of Dec and it's now 13th of Jan and nothing happens yet.

  • tymatk on 13/01/2016 - 12:14

    Can we all jump on the ACC and make complain at the same time

  • xis123 on 15/01/2016 - 11:20

    PayPal has said the refund has been cleared but I have yet to see it in my bank account. My Paypal balance is also nilch. Is this supposed to happen??

    "This email confirms that the Pending Refund you received for $76.56 AUD from [email protected] has cleared. The funds are now reflected in your PayPal balance.

    Refund Details
    Amount: $76.56 AUD"

    • c0balt on 17/01/2016 - 13:56

      Same thing happened to me.

      Received a notification from OPSM and PayPal that my refund had been processed. I then went to check my bank balance and the refund hadn't appeared, but PayPal was showing the refund had already been sent into my account.

      It took about a week to go into my bank account and when it did, it was given the transaction time of when I received the email from PayPal a week earlier - weird.

      I should be getting delivered my RB2140's in tortoise shell tomorrow for $60 from OPSM.

      • Oops on 18/01/2016 - 21:10

        Still waiting for my refund. Count yourself lucky.

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