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Dick Smith "Mates Rates" Receiver's Sale - Clearing Excess Inventory

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Dick Smith "Mates Rates" Receiver's Sale - Clearing Excess Inventory
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PImpulse Buy on 20/01/2016 - 19:59 view.e.dicksmith.com.au (6022 clicks)
Last edited 21/01/2016 - 11:34 by 2 other users

Received an e-mail from Dick Smith today of a sale starting tomorrow. Limited details supplied but there may be some bargains

20% Off Small Appliances

JVC 55" UHD LED TV $859 save $440

Samsung, LG & Panasonic Display TV Clearance

$4 Million Display Laptop Computer Clearance

& More

Sales vary store to store, See linked flyer for more information

NOTE: DICK SMITH IS CURRENTLY UNDER ADMINISTRATION AND RECEIVERSHIP.

THIS MEANS

  • existing deposits before 05/01/2016 will not be honoured,
  • gift cards will not be honoured,
  • Warranty may not be honoured on DSE branded products if the company folds
  • Refunds may be limited
  • Orders may not be fulfilled

Remember this if planning to make a purchase. I would advise not to buy anything online. Take caution with all purchases.

Above is all stated without prejudice.

Electrical & Electronics 55inch Hi-Fi JVC LCD TV Mobile Phone Sony Speakers

Related Stores

Dick Smith / Kogan
Dick Smith / Kogan
Marketplace

closed Comments

    • DJR9000 on 20/01/2016 - 22:30
      +2

      take video pls

  • juzz0 on 20/01/2016 - 20:28
    +1

    Is this online as well In Sydney which stores have the most display computer stock? Looking for a display HP all-in-one for around $300-400 max but the cheapest at the moment is around $700.

    • juzz0 on 20/01/2016 - 20:29
      +2

      Also make sure display items work as sometime they can be faulty.

    • Tomika on 20/01/2016 - 20:32
      -2

      bring a cutter to scratch the bezel to bring down the price.

      • Elijha on 20/01/2016 - 21:05
        +2

        do not pass GO, do not collect $200.

  • CandyMan on 20/01/2016 - 20:29
    +3

    They failed the OZbargain test this time

  • malouphix on 20/01/2016 - 20:29
    +1

    At the bottom of the flyer

    #For goods sold during the receivership of Dick Smith, you can rely on your consumer guarantee rights. That's our cash back promise. We will refund your item if we can't quickly repair or replace it, even if the business closes or is sold. You can learn more by reading our returns policy at https://www.dicksmith.com.au/our-returns-policy

    Haha fat chance it would be honored when the shops are shut.

    • juzz0 on 20/01/2016 - 20:33
      +3

      I don't understand, isn't it the consumers choice of refund, exchange or repair if there is an early life failure/product is DOA?

      I recently purchased a product that didn't work returned within the month and even though it was scanned within the replacement period they sent it off for assessment. Kind of shonky. I noticed when I purchased it the box was opened. Worker assured me it wasn't ex-display but I have my doubts. Most likely returned stock which was damaged by the previous customer. I hope Sony don't try and charge me for repair!

      It was annoying as they checked on the system and there was replacement stock available near by but they refused to exchange it, I'm guessing last month they weren't under receivership (so different company apparently). Leaves me waiting for a month for Sony to return it or tell me I have to pay $X for repairs for damage I didn't cause (if anyone is wondering the charging port for the phone didn't work, it turned on in-store and seemed to work so even though it was open box I wasn't bothered and the employee told me there was nothing wrong with it).

      • The J man on 20/01/2016 - 20:54
        +2

        isn't it the consumers choice of refund, exchange or repair if there is an early life failure/product is DOA?

        Yes it is, but most businesses don't want the consumer to know this.

        https://www.accc.gov.au/consumers/consumer-rights-guarantees…

        • furythree on 20/01/2016 - 21:09

          how do you make them enforce it if the staff dont care?

        • JJlikes2eat on 20/01/2016 - 21:51
          +1

          Most businesses don't want the consumer to know anything about their rights, and openly contravene consumer rights with their own BS policy

        • The J man on 20/01/2016 - 22:49

          @furythree:

          That's a good question.

          Whenever I've had to mention about going to the ACCC due to ACL, the businesses have caved in and done the right thing.

          But when it comes to DSE and the predicament the company's in, I doubt they'd give a damn.

        • juzz0 on 21/01/2016 - 13:00
          -1

          @furythree: Exactly. I have been stuck in this situation for weeks now.

          After hearing about further reductions today on display stock (thanks OP) I went down to the Move store and they told me the model I was after was sent to head office a few days ago as it was faulty. However just last week they were showing me the unit and offering to sell it to me. It seems sketchy because there is a sale on old lines today.

          Last week I also lodged a pricing query (as I couldn't believe a end of life phone was priced at $75 last month and $750 this month) and the area manager got back to me yesterday afternoon and he told me he would sell the phone (the specified display unit at that store) for $350 no less (I said no). How can they offer to sell me a phone that was apparently returned to head office as faulty three days ago? How can the same Move employees (who offered to sell me the phone they had there for over two years and inspected it with me when I came in last week) for $750 turn around today and tell me the phone was 'faulty' and was sent back a few days ago (I could understand if it was still on display and someone mishandled it but it was in the storeroom). When I asked to see the screen for a barcode to see when it was sent back an quote to head office they refused to (even though at other DS and DJ stores employees openly show me which stores have stock where).

          They told me if I wanted to call head office to check what happened to the phone I was welcome to and all I would have to tell them was store location and name, but when I called head office Jane told me she wouldn't be able to find where the product is and to contact the store! Miscommunication at the best, outright lies at the worst and I fail to see how a phone that they were willing to sell last week (and had years with so they would know if it was faulty already and it tested fine when I came in) is suddenly "faulty" and classified as no longer available. This just all happened in the days leading up to this price reduction on old stock by receivers. Most likely staff don't care, wrote off the stock as faulty as it was so old and had scratches on it (or the conspiracist says in me they wrote it off and someone along the chain has taken it for themselves, but really why would any worker want an old phone?)

          What annoys me most is that they probably thought $350 was worth the time and sale but anything else isn't worth bothering is so just write off the stock. I doubt they could return the stock as faulty merch to a supplier/wholesaler/manufacturer as it was missing port flaps and had scratches on it (also two-three year old stock so would be out of any 12 month trade returns conditional period). Reason I am so interested in this phone as Dick Smith sold me a defective phone (early life failure - wouldn't charge out of the box) which I was told I had to deal with the manufacturer about. The least I thought they could do was sell me that scratched display unit for the price it was last month when I bought the faulty phone. Also a bit mad as I had been to that Move store multiple times last week and the employee had the gaul to say to me today: "If you wanted it so much why didn't you buy it last week?" For $750?!. "Yes". I may be an idiot for bothering to shop at Dick Smith group stores but I'm not that much of an idiot.

    • Maverick-au on 20/01/2016 - 22:28

      Haha fat chance it would be honored when the shops are shut.

      Why wouldn't it be honoured? The receivers are legally responsible for the business and it's debts now from when they took over. Is it asking too much for people to have a basic understanding of consumer rights?

    • DJR9000 on 20/01/2016 - 22:31
      +1

      Haha fat chance it would be honored when the shops are shut.

      Heard of a thing called a phone, email or website?

  • Sevenofnine on 20/01/2016 - 20:31
    +1

    $619 for a 16gb Galaxy S5 is not a "Hot Price"

  • tonka on 20/01/2016 - 20:32
    +2

    OK so under consumer law the receivers need to offer warranty, anyone know how they are proposing to handle warranty on the DSE branded stuff?

  • 4892 on 20/01/2016 - 20:32
    +5

    For any employees that wish to remain nameless and help, tickets are up on clouds and are available to see. If you would be so kind that is ;)

    • easternculture on 20/01/2016 - 20:35
      +11

      We promise not to say anything

      What happens on Ozbargain stays on Ozbargain

  • stargalaxy on 20/01/2016 - 20:34
    +1

    My local 2 dick smiths store have minimal stocks, a lot shelves are empty, won't bother going in to have a look this time.

    • altomic on 20/01/2016 - 21:19
      +1

      all of the stores I've visited have no cameras (or just 1 or 2).

  • ilikeit on 20/01/2016 - 20:46
    +1

    Same sh^t…different scumbags. Yeeeaaaaahhhhhhh, Nup.

  • addict on 20/01/2016 - 21:20
    +4

    A warning for the wise. What ever you do, do not buy anything online!

    If they charge you and find that they do not have stock, you need to process the claim as a unsecure creditor to get your money back, similar to the gift cards.

    This has been confirmed!

    • nedski on 20/01/2016 - 21:43

      How has this been confirmed? You are dealing with the receivers now so they cant just take your money and then make you an unsecured creditor.

      Could you provide some examples of this happening?

    • seanbaussie on 20/01/2016 - 21:48

      This also has been confirmed:
      http://listverse.com/2013/06/06/10-mysterious-ufo-incidents-…
      And this has been confirmed:
      http://blog.pch.com/blog/2010/09/03/winning-number-found-rep…
      And this:
      http://www.liberalamerica.org/2015/10/12/jfk-cover-confirmed…

      I guess I'm just suggesting that the word 'confirmed' be backed up by something a little more substantial than an '!'

    • djcharliek on 20/01/2016 - 22:21

      Nope. Not if you pay by credit card. Credit card chargeback is awesome.

      • addict on 20/01/2016 - 22:24

        I am doing this process now. As I am also speaking from experience. First person I spoke to said no problem and you have 90 days to figure it out.

        I called back and their response was different and it became more of a maybe.

        I would call your credit card company and get this in writing before you try! Or just not take the risk.

        • djcharliek on 20/01/2016 - 22:29

          Never had a problem with anz processing chargebacks for me when stuff didn't arrive at all or stuff faulty. The other major big banks would be similar in their chargeback policies.

        • addict on 20/01/2016 - 22:33

          Did you did this in a case where a company was going into recievership? before you advise others to take a risk, I would call and check. All I can speak to is from my experience in this specific case. I am processing a claim as we speak with dick smith for this specific reason.

        • addict on 20/01/2016 - 23:09

          @djcharliek:

          Did more research… ACCC comments that you "may" be able to request a chargeback. So sounds like there is some risk?
          https://www.accc.gov.au/consumers/consumer-protection/when-a…

          Payments made on credit

          Where you have paid for a product or service by way of a credit arrangement (credit card or loan) and the product or service does not arrive because the company has gone into external administration, you may be able to request a chargeback on the transaction from your financial institution or bank that issued the credit card. You should make this request as soon as possible as there may be time limits on chargeback claims.

        • jimbo jones on 21/01/2016 - 01:06

          @djcharliek:

          1. Chargeback may get money from merchant.
          2. Or it may get written off and paid by your bank or the other bank.

          You win either way.

          The bad merchant loses money in (1), provide their issuing bank can get money out of their account. If there is no money, one of the bank loses.
          Your bank loses money in (2) and subsidizes the bad actor.

          Plus a chunk of people power is wasted shuffling faxes, e-mails and forms back and forward between merchant and acquiring bank and/or issuing bank.

          I would not pour money into a dodgy company if you think you are going to rely on chargeback. It enables bad-actors to keep running. Work with somebody else and don't waste your time…

        • Maverick-au on 21/01/2016 - 04:47
          +1

          @addict:

          Did more research… ACCC comments that you "may" be able to request a chargeback. So sounds like there is some risk?

          They say MAY because there are other methods of paying via credit where chargebacks are not possible or difficult such as prepaid credit cards, loaded credit cards and using a card similar to a visa debit card.

    • addict on 20/01/2016 - 22:22
      +4

      Here is the specific response I got from their customer service. It also detailed in one of their other links. I called up and confirmed.

      If the product cannot be supplied, you will be an unsecured creditor of Dick Smith Electronics Pty Ltd (Administrators Appointed) (Receivers and Managers Appointed) and will need to lodge a claim with McGrath Nicol, the Voluntary Administrators. The McGrath Nicol hotline details are:

      Dick Smith Hotline
      1300 853 481
      [email protected]

      I will try and also get the website link..

    • Maverick-au on 20/01/2016 - 22:32
      -1

      A warning for the wise. What ever you do, do not buy anything online!

      Maybe you should heed your advice.

      If they charge you and find that they do not have stock, you need to process the claim as a unsecure creditor to get your money back, similar to the gift cards.

      Utter rubbish, the business is being run by receivers now and they are legally responsible for all the debts and paying the bills from the time they took over. Not only do you retain your chargeback rights but any payments made now are secured by law. This is basic consumer law and so many people are so utterly clueless and make all sorts of ridiculous claims instead of spending five minutes to read up on the issue.

      This has been confirmed!

      In your dreams maybe.

      • addict on 20/01/2016 - 22:34

        buy a way then why dont you :)

        Or you can call them up… haha..

        • Maverick-au on 20/01/2016 - 22:45

          buy a way then why dont you :)
          Or you can call them up… haha..

          Instead of spreading nonsense why don't you go to the ACCC and ASIC website and spend ten minutes educating yourself on how receiverships work?

        • addict on 20/01/2016 - 22:47

          @Maverick-au:
          Sure please do provide the link?

        • addict on 20/01/2016 - 22:49

          @Maverick-au:
          Also interested to understand if you actually read the DickSmith link I provided above that mention their protocol if they do not have the product in stock?

        • Maverick-au on 20/01/2016 - 22:51

          @addict:
          Sure please do provide the link?

          www.asic.gov.au
          www.accc.gov.au

        • addict on 20/01/2016 - 22:52

          its included a few posts up. But just for your benifit here you go!
          http://dicksmithholdings.com.au/wp-content/uploads/2016/01/D…

          Read page 2. This is what their hotline and their customer service quoted.

        • addict on 20/01/2016 - 22:58

          @Maverick-au:

          Thanks for your link.. look what is posted on their ACCC website. seems to be aligned to what I poseted. No?

          https://www.accc.gov.au/consumers/consumer-protection/when-a…

          Consumers as unsecured creditors
          You will be affected by the appointment of an external administrator and may become an 'unsecured creditor' if you have:

          paid in full for goods or services to be collected or delivered later
          paid a deposit, such as in a lay-by agreement or interest-free offer
          bought a gift card or voucher and have not used it
          returned a product and been issued a credit note.

        • Maverick-au on 20/01/2016 - 23:30
          +1

          @addict:

          Thanks for your link.. look what is posted on their ACCC website. seems to be aligned to what I poseted. No?

          No it's not.

          Consumers as unsecured creditors
          You will be affected by the appointment of an external administrator and may become an 'unsecured creditor' if you have:

          WHEN the administrator is APPOINTED. This does not apply once the administrator has taken over for new transactions which are treated differently and guaranteed.

        • addict on 20/01/2016 - 23:35
          +1

          @Maverick-au:
          Ok if you want to dispute the documents on their administrator website, emails from their customer service, and their hotline. All the power to you. I would say unless the administrators come out and cash guarantee their online orders there is risk.

          I guess its up to everyone to decide whether you see the risk as non-existent or high.

          Cheers!

    • syousef on 20/01/2016 - 23:15

      Good on you for warning people. Some will actually listen!

      • addict on 20/01/2016 - 23:16

        thanks!

  • [Deactivated] on 20/01/2016 - 21:24
    +3

    Look at the prices of their so called "Receiver's sale", Lol. More like "Screw-you we don't care Sale".

  • CheapskateQueen on 20/01/2016 - 21:28

    prices are still BS. lord when will they learn.

    How can they send an email headed "receivership sale" and still have a samsung s5 listed for $620?

    • rocklinsuv on 20/01/2016 - 22:05

      Every single price is BS. Just another "shitty daily exclusive mates' hot dicky" advertisement.
      Gladly Scoopon refund some "store credits" to me. Better than nothing.

  • malouphix on 20/01/2016 - 21:40
    +1

    Wait for the next sale, when it's real fire sale, like before Christmas.

  • AussieDaddy on 20/01/2016 - 21:48

    Yeah. Nice try again, Dick!

  • King Steuart on 20/01/2016 - 21:57
    +1

    Never buy anything at the first closing down sale.

    • Lukian on 21/01/2016 - 09:47

      This is the second sale

      • King Steuart on 21/01/2016 - 10:02

        When was the first? I haven't seen anything since they announced the conscious uncoupling.

        • Lukian on 21/01/2016 - 10:06

          ~Mid november, when they cleared 55" TVs for ~$349.

  • [Deactivated] on 20/01/2016 - 22:01
    +1

    Dick is doing preorders…..for items that probably will never arrive

    http://www.dicksmith.com.au/gaming-movies/logitech-g502-prot…

    There is no chance id be preordering anything with a deposit.

    • rocklinsuv on 20/01/2016 - 22:07

      I spent $49 on G502 on ShoppingExpress last month…..shipping included. Lol.

  • woteva on 20/01/2016 - 22:08
    -4

    Will the real Dick Smith buy back Dick Smith ??

    • Impulse Buy on 20/01/2016 - 22:20

      Dick Smith (Person) has publicly stated on radio and TV he will not re-purchase the Dick Smith business as it is "too far gone".

    • thehulk1969 on 20/01/2016 - 22:22

      We neg him/her…cmon guys…

    • djcharliek on 20/01/2016 - 22:23

      How is this Dick Smith's fault!? He Sold the company a few decades ago…..

  • wizzlesticks on 20/01/2016 - 22:10
    +2

    The gift card debacle is so shameful. Imagine you go in store, select an item, and pay for it using cash at the register. Then after taking your cash the sales agent says:

    "Sorry. Due to voluntary administration policies we will not be able to fulfil your purchase today. You are now an unsecured creditor and will need to contact head office to apply for a refund."

    Places cash into register and item behind the counter

    "… Next customer please!"

    • DJR9000 on 20/01/2016 - 22:34

      NO SOUP FOR YOU!

      Pretty dumb. Pretty much nulls any chance of anyone buying online using CnC at least from the people that know about this dodgy tactic

  • Snoop on 20/01/2016 - 22:18
    +3

    Should not be allowed to trade.
    Doors should be shut, inventory taken, and goods sold at clearing auction!

    • Impulse Buy on 20/01/2016 - 22:24

      I agree to an extent, but if there are any decent firesale prices tomorrow on display stock, the risk is worth it IMO. Take the pre-christmas firesale for example, I purchased two ipod touch 32gb at $49ea & a samsung 500gb BluRay PVR for $59 to name a couple. I'm happy to forfeit rights to refund or exchange at prices that low, buyer beware really.

      Their advertised deals are nothing special but who knows if they will have any good deals on their display stock..

    • djcharliek on 20/01/2016 - 22:24

      Correct. And that is what the receiver is doing for the companies with first ranking fixed and floating charges.

    • DJR9000 on 20/01/2016 - 22:35

      Absolutely. Think of all the money they are spending on wages and receiver/administrator fees. When the banks are finished there will be nothing left of any value, the brand is trashed…

  • [Deactivated] on 20/01/2016 - 22:18
    +2

    So who has the price spreadsheet?

  • pinchies on 20/01/2016 - 22:24
    +3

    Not a bargain until someone posts a deal. A "Sale" is not a bargain, especially from this tricky dicky.

    • Impulse Buy on 20/01/2016 - 22:26

      Posted deals are nothing special, but they may have good prices on display models.

  • [Deactivated] on 20/01/2016 - 22:30
    +10

    OzBargain should be more proactive regarding the publication of deals from questionable users or organisations.

    For an incompetent organisation which
    * a) refuses to honour customers' existing deposits,
    * b) blatantly refuses to honour gift cards,
    * c) has an extremely negative reputation here and publicly,
    * d) gives no guarantees of online orders being fulfilled,
    * e) offers merchandise at 'special' prices far greater than its competitors' ordinary prices, and
    * e) still bears massive financial and organisational hurdles,

    it would've made sense for OzBargain to protect its members from these gimmicks by disallowing DS "deals" to be posted (or otherwise diminish their presence on this forum), as opposed to promoting DS offerings so blatantly by allowing such posts to be given prime real estate.

    Dick Smith does not deserve the trust of its once-loyal consumers, and we should do more to not place users at any further risk.

    • Impulse Buy on 20/01/2016 - 22:32
      +1

      Valid point. I will post a warning in the deal post to voice your concerns with other OzBargain users.

      • [Deactivated] on 20/01/2016 - 23:01
        +1

        Thank you very much for updating the post. It's a very effective means of forewarning users of DSE's present situation.

      • addict on 20/01/2016 - 23:25

        Well written warning…

    • Maverick-au on 20/01/2016 - 23:40
      -2
      • a) refuses to honour customers' existing deposits,

      That's not what the administrator says, they gave seven days to pay the remainder.

      • b) blatantly refuses to honour gift cards,

      The administrator has to focus on key areas and unsecured creditors and items like gift cards cannot be honoured if the money is not there.

      • c) has an extremely negative reputation here and publicly,

      This is your opinion only, why did people buy gift cards, make deposits and so forth?

      • d) gives no guarantees of online orders being fulfilled,

      You are guaranteed by law of the orders being fulfilled or refunded so why post misleading information.

      • e) offers merchandise at 'special' prices far greater than its competitors' ordinary prices, and

      Who cares, all retailers make mistakes and you don't know the situation behind the scenes at the moment where you have an external administrator calling the shots.

      • e) still bears massive financial and organisational hurdles,

      What does this even mean? It makes no sense.

      it would've made sense for OzBargain to protect its members from these gimmicks by disallowing DS "deals" to be posted (or otherwise diminish their presence on this forum), as opposed to promoting DS offerings so blatantly by allowing such posts to be given prime real estate.

      Why? DSE are retailer selling products and they are entitled to take whatever position on OZBargain that they are voted to.

      Dick Smith does not deserve the trust of its once-loyal consumers, and we should do more to not place users at any further risk.

      You make it sound like you were in a relationship with Dick and he cheated on you. They're a retailer and that is the extent of it, they are going into administration not divorcing you.

  • Coops1 on 20/01/2016 - 22:33
    +1

    Ridiculous. Display Model 50" Panasonic $1449. SAVE $50. WTF!!
    https://www.dicksmith.com.au/samsung-lg-panasonic-display-mo…

    • DJR9000 on 20/01/2016 - 22:42
      +1

      Here's another Dick deal ….

      Sandisk extreme plus 32gb 35% off… http://www.dicksmith.com.au/sandisk-extreme-plus-msdhc-32gb-… - $65
      PC Byte same item - http://pcbyte.com.au/index.php/sandisk-32gb-extreme-plus-mic… $39

      Etc etc

      Beginning to fully understand why they went under now. I got a few bargains over the last year from Dick but seems like pretty much across the board prices were either too high or incredibly variable

      • 4892 on 20/01/2016 - 22:50
        +1

        Wait, the receivers are in charge so they are controlling this new "super mega receives excess inventory" sale yeah? If so they also have NFI.

        I did get excited when I got the email and spoke to staff. Now as the "deals" come rolling in I can see how this is just a waste of time.

        • DJR9000 on 20/01/2016 - 23:10

          I dont think the one i posted is part of the sale. I just thought it was interesting that they can't even get close to a good price in the market with a % off deal even under external administration.

          Maybe all the suppliers stuffed a DIck tax on their wholesale prices to DSE lately as a risk premium so to get to a fair market price requires selling below their cost price?

        • jimbo jones on 20/01/2016 - 23:58
          +2

          The receivers are not retailers. I doubt they are going to run the business well. They are at best accountants. They will know the cash burn rate, how much cash they've got, the nominal COGS (if they are lucky and the books haven't been totally cooked and up-to-date).

          They can run the business down to zero, then totally shut up shop. They will make sure they are paid first and can charge a lot of money to do the job… If they don't pay the leases, then the owners can take possession of the buildings. A lot of distributors will want cash-up-front, which means DSE may not be able to get good stock. Without shops, they don't get customers. Without products, they don't get customers. Without customers, they don't get cash. Without stock on shelves, they don't get customers or cash. It can become a pretty vicious cycle.

          There's been a few scandals with liquidators charging excessive fees and charges. Some folks can throw money for services and get high on OPM (other people's money).

          http://www.meyervandenberg.com.au/property-construction/case…
          https://www.caselaw.nsw.gov.au/decision/54a63ede3004de94513d…
          https://www.caselaw.nsw.gov.au/decision/54a63ff73004de94513d…

          Supposedly there was meant to be an industry clean-up, but it never happened.
          http://www.aph.gov.au/Parliamentary_Business/Committees/Sena…

          That's not to say the current receivers, etc will not do a good job. They have also hired a new CEO that has had some experience in failed retailers.

          ymmv.

  • DaTa on 20/01/2016 - 23:09

    I didn't see any cheap eneloops :(

  • IJustKnowStuff on 21/01/2016 - 00:37

    wish they were selling the Huawei P8 for $368 again :(

  • Oztrasian on 21/01/2016 - 01:07

    Alright so I bought my GoPro about a month ago from DSE but now things start to acting up. Do you reckon they'll give me a refund since the replacement or repair period will probably take longer that it should? What about my 2 year extended warranty from DSE? Will they honour them?

    Also, should this be asked in the forum instead of here?

    • Maverick-au on 21/01/2016 - 01:20
      +2

      Alright so I bought my GoPro about a month ago from DSE but now things start to acting up. Do you reckon they'll give me a refund since the replacement or repair period will probably take longer that it should? What about my 2 year extended warranty from DSE? Will they honour them?

      These questions are all answered by clicking the link on their website. However no you will not get a refund because you purchased BEFORE the administrator was appointed, the two year extended warranty situation is unclear (only those before mid October 2015 are being honoured at this stage) and you need to contact GoPro to sort out the warranty. Attempting to return the GoPro to Dick Smiths would be an incredibly stupid thing to do as you would become an unsecured creditor if it was not returned before they closed or changed hands.

      • Oztrasian on 21/01/2016 - 01:40

        ahh cheers for the quick reply mate. DSE said on their website that they can give a replacement of the item if they cannot fix it within reasonable time. But my question now is what is 'reasonable' to them? Take into consideration that they're bankrupted so things aren't going any faster than usual (except for the money and all the goodies hoarded by the staffs). I guess I'll shoot GoPro customer support an email now and come into DSE tomorrow and have a chat with them. either I get a new GoPro or I'll claim it through the GoPro company.. the extended warranty only costed $30 so if it's gone I'm not really going to miss it.

        • stonkered on 21/01/2016 - 07:18
          +1

          Maybe you can find a staff member who doesn't give a shit? Good luck. :)

        • zeroxp on 21/01/2016 - 09:59

          You probably can take the extended warranty certificate to them and refund it, because they are not likely to be able to provide that warranty service? And take you standard warranty requests to GoPro directly.

  • 4892 on 21/01/2016 - 02:01
    +1

    Ok so who is getting up nice and early to go to this Dick Smith "Receivers Rates" sale? I spoke with a manager shortly after I found out about the deal and he said to just sleep in as that's what he is gonna do.

  • Spending2Much on 21/01/2016 - 03:29

    Might wander in store for a look. Couple small items I'm chasing……but only at severly reduced price, or won't bother.
    We'll see.

    Probably end up walking out empty

  • stonkered on 21/01/2016 - 07:10

    Haha, 'mates rates'! So we're all mates now are we? Heh.

    • Tomika on 21/01/2016 - 09:35

      i have to modify the famous quote "mate won't rip off mate" to "mate won't dicksmith mate".

      • symo on 21/01/2016 - 16:17

        "To mate OR Not to mate" that is the question!

  • annarchon on 21/01/2016 - 09:09
    +1

    Don't bother.

    Apple is not on clearance. The rest is either normal discounts or leftovers from December.

    • Cupcount80 on 21/01/2016 - 09:39
      +1

      I agreed. I asked about the laptop clearance, but the floor staff there told me that, other than a couple, most are being sold at the displayed prices.

  • choister on 21/01/2016 - 09:45
    +7

    Just been to DS and DJ Chatswood. Hardly a sale on the display stock. Explanation I was given was that these were current models. Sale of $200 on 65" uhd lg tv, down from $4300 to $4100. Just wasted my time.

  • g12345567 on 21/01/2016 - 09:56

    I'm sure if DSE ever finally closes the doors. Except for DSE branded, in house and parrallel imported products. The warranty will still be with the manufacturer. It will just be a hassle to ship the faulty product if they don't have any service centre or in home service in your area.

    Also love to know if anybody has come across any of these clearance deals?

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