Why Do Supermarkets Always Ask You if You Want The Receipt?

I mean why wouldn't you? Whenever you enter a supermarket with a trolley of items that you have just paid from another supermarket, they always ask do you have the receipt for those goods (meaning you need a receipt).

Comments

  • +23

    saving money from paper rolls
    At Woolworths, if you spend less than $30, you are asked if you want a receipt. It's because most people who spend less, do not want a receipt, so that way it does save paper.

      • +8

        How do you show that you have spent less than $30 if you don't have a receipt?

        • +1

          if your trying to return an item and its less than $30 then they should not demand a receipt if they keep avoiding giving you a receipt - especially when its store branded likes coles brand products. been stung by coles with that

        • +7

          @kima: Receipt is only required for a REFUND, no receipt = store credit.

        • @kima:

          especially when its store branded likes coles brand products

          Yea it's a bit silly because no one else would sell them but I guess the purpose of the receipt in this case is to prove when it was purchased.

        • @Level380: nope they wouldn't swap it over they were completely oppositional

        • @kima:

          Its too stop thieves.. if they didnt require receiepts then they would rob and return to get cash.

        • @kima: WOW, I've taken stuff back before, still within its used by date, but went mouldy. No issues at all. Didn't have the receipt.

          Gave me a replacement and a refund. Yay!

        • @Level380:

          i bought a pizza in coles still before the expiry date and it had green mold on it

        • @Level380: that was my problem well in date but mouldy. coles brand.

        • @kima: a lot of stores did this once upon a time. Problem was people would steal stuff then return it without a receipt to get cash.

        • @troyarr: if they want to use that excuse then they should just give people receipts. silly excuses really dont solve my problem - a genuine customer.

    • +2

      Actually i think its a marketing / merchandising ploy.
      If you speed less than $30 they give you the option because they don't print off a fuel voucher.
      However if you spend more than $30 they automatically assume you want the receipt due to fuel voucher so they can sucker you into spending more with the woolworths group haha.

    • +2

      Save what money? Don't Coles/Woolworths get paid by those shop dockets or receive their rolls for free?

      • +5

        nope.
        supermarkets pay for their receipt rolls.
        however shopadocket rolls are about half the cost of a blank roll

    • +6

      I think it's an absolute disgrace that in this day in age you can't register your CC no. and email with Woolies to automatically get sent receipts when they detect your card being used at the POS.

      Paper receipts are an absolute disaster for the environment, and totally totally unecessary.

      • Bang on.. Some Indian and Chinese grocery stores have already started doing this with technology. If you have registered your card or mobile number with them and you do any transaction there, you get a receipt through an email automatically. However, manually checking if you are registered there and if yes, what's your phone number is a time consuming process and a pain. Also, it is possible only in assisted check-outs. I am sure there must be technologies available if the supermarkets want to achieve this.

        • They do it heaps in the states, they just ask for your email address then send it through, so easy.

        • @timthetoolman: In the States.. huh? Why is Australia sooo behind?

        • +1

          @virhlpool:
          Who knows mate, I see a lot of it thinking really? That's the best way of doing it?
          Just as an example at the basketball stadium I play at as of last year, you pay entry then they give you a piece of paper to scan to get in the gates. Which before that you could just walk through after you paid.
          So much paper and ink for nothing, I don't understand.

  • +5

    If it's just a half price sandwich or something I'm not likely to try to return, I'm happy not to get another piece of paper I have to put into recycling. Even the self service machines ask.

      • +22

        And how would I go about proving the sandwich was the cause even with a receipt? Unless it warranted a stomach pump, a hospital stay and notification of the health authorities, I'd just let it slide. This country is getting more litigious like the US by the day I swear.

        • +13

          @nautic: you need to prove causation, proof of purchase does not do this

        • +1

          @unclesnake:

          Wouldn't it be one way of tracking back to the source of an outbreak, of salmonella say?

        • +3

          @JH100: That's right, if people just let food poisoning slide and think they're having a big old whinge if they complain, we won't see improved levels of service. A hundred people could have become sick from one outlet on a single day, yet if no one complains nothing can be done about it to prevent cases in the future.

  • +1

    save paper, just like how the self service only gives you 2 seconds to press print receipt button.

  • +9

    Can't say I've ever needed a receipt, not everybody goes to multiple supermarkets one after the other. I used to get them by habit because they had good Subway deals etc, other than that they go straight in the bin anyway.

    • -7

      and not everybody goes to only just one supermarket right?

      • +18

        I'm sure they don't and that's exactly my point, what's right for you or me is not going to be right for everyone else. How dare the supermarkets ask what we might want?!

  • +4

    A lot of people leave their receipt behind on the self-check terminals and think how many receipts get left as litter in shopping centre car parks, left behind in shopping trolleys etc. Most (a lot of?) people don't do multiple supermarkets on one trip, so the need to prove you bought elsewhere is irrelevant.
    I usually do Aldi plus one other at most unless there is a really good special on at a third. Aldi has different brands to the other supermarkets, so I don't need my receipt as proof of purchase with other stores. The reason I keep them is so I can track my spending (using YNAB, my wife and I can track every cent we've earned and spent for years) and use the receipt to split our supermarket spend down by food, toiletries, cleaning etc. I suspect that outside of Ozbargain, there's not a lot of other people that do this. Everyone is different. Therefore, there is a variety of reasons to want a receipt and probably just as many reasons not to. Even if the supermarkets can save a tiny bit by not printing receipts for everyone, at least some part of that is likely to flow through to lower prices, so I'm more than happy for supermarkets not to print receipts for people that don't want them.

    • Did you upgrade to the new YNAB cloud service or are you sticking with YNAB4?

      • +2

        Sticking with the classic. If everything is only stored in the cloud and ynab goes broke or raises their prices now that they're on a subscription model, I don't want to risk losing access to my data.
        That said, I might change my mind once I see how the new version is going in six months time. Every time they've upgraded there's been hiccups for a few months and then things have settled down once they've had a chance to take on board user feedback.

        • +1

          Thanks, those are similar to my thoughts too. I also find it hard to justify $50 USD a year vs the $15 USD I paid for YNAB4 on sale.

    • +2

      My wife and I collected literally over a hundred one evening from a shopping center car park once for a school fundraiser. (The dollar value of the receipt contributed points to the school.). We only did that on the last day of the fund raiser. Had we done it every day our school might have won.

  • +3

    To save money and to make returning things more difficult - only store credit offered for returns with no receipt as apposed to cash refund

  • +1

    When i worked at a liquor store, [some] people would be offended if you offered them a receipt.

    • You did the right thing by offering a receipt.

      Your customers were unusual by being offended at such a little gesture.

  • +6

    I always get a receipt as the number of times I have seen errors is significant. And at woollies with their new points system that seems to be a complete lottery it is good to get an update on rebate totals.
    Not sure why you seem so exercised about it? I just say yes or hit the button.
    And I like it when I spot a Coles docket in the litter. I rarely make the $30 petrol hurdle at Coles, so when I am there I am happy if i find somebody's discarded fuel discount.

    • Exactly. Unless buying only 1 or 2 items and you remember the shelf prices, otherwise always check your receipt as I have multiple times they overcharged me on 1 or 2 items.

  • -2

    if i buy baked beans for lunch, i dont want a receipt… i can hardly return my farts

  • +6

    I've been keeping all my receipts since March 30, 2005. So if I buy a donut, I file the receipt under D. D for donut.

    • +5

      Why would you ever buy a donut? Donuts are just the "iPhone of bread" after all.

      • +42

        That's not an apt analogy since donuts actually offer additional features that bread usually does not (eg icing, jam, hundreds and thousands etc). You can also spin donuts around your finger.

        If only Steve Jobs was still alive and entered the bread market…

        he would get overseas brown children to harvest the wheat and make the bread, then he would remove the crust to make it unnecessarily smaller because being thinner than other bread in the market is more important than adding features. Most importantly, the shape of a slice of Apple iBread is not a square so it is not compatible with standard toasters. If you want to toast your bread, you'll have to buy the Apple iToaster accessory and naturally, it will be x + $100 (where x = standard toaster RRP).

        • +4

          Superb comment!

        • +3
        • +3

          @TeslaFan: Sheesh…why do people like you bother defending Apple?

          Apple defenders always talk like they're not on the internet simply because they can't make Apple memes. I mean, get trolling already!

        • +1

          @Nillionaire:
          I'm not exactly defending apple there. My point is that apple bashers are more annoying than so called "isheep". Just because you use a non apple branded phone, it doesn't make you superior to iPhone users. And let it be known, I use a Samsung phone.

          And that comment about memes, I really have no idea what you're talking about there.

        • @TeslaFan: All i see on the internet these days is people fight over who uses what laptop/phone and Apple is always the hot topic, there's some seriously passionate people on both sides it seems. End of the day the arguments and meme wars are a bloody cringe factory to anybody who couldn't give half a thought about who uses what.

      • Why would you ever buy a donut? Donuts are just the "iPhone of bread" after all.

        By the way people, the reason they mentioned "iPhone of Bread" in the first place was as a reference to my recent thread: The Apple iPhone of [Insert Product Here]: Overpriced and Lovin' It

        I'm not accusing them of being an Apple fanboy but replying to my post and attacking it by referencing my Apple thread from another part of the forum sounds suspiciously like Apple fanboy behaviour. Just sayin'.

    • So what happens when you purchase multiple items in one transaction?

    • I've been keeping all my receipts since March 30, 2005. So if I buy a donut, I file the receipt under D. D for donut.

      By the way, this post is a reference to something. Can OzBargainers figure out the significance of it?

      • +1

        I think you should get a large wall map of your city and mark the shops that you've shopped at by putting a pin in each of their locations. But first, visit the shops at the top two corners of the map so that it doesn't fall down.

    • Mitch Hedberg?

  • +6

    I work at a woolworths, and the receipts wont auto print unless you spend over thirty or buy something that requires the receipt (like a gift card or recharge) this has been in place for a few years, we managed to halve our rubbish buy doing this(checkout team anyway). It is amazing how many people would just leave the receipts on the floor or surrounding area (which is also a tripping hazard).

    The receipts go back to printing at lower amounts whenever there are other promotions like the cards or domino's so that we can cross check the numbers we are supposed to give. of course we just look at the screen anyway and stand in a pile of never-ending receipts.

  • +12

    if they really wanted to save paper i'm sure they could cut down the size of the receipt. Buying just 1 item gets you a 1 meter roll (slight exaggeration)

    • +6

      100% true, comes with 28 bws promos

    • Forget about saving paper - all those receipts are on thermal paper. The chemicals on that are more nasty than worrying about saving paper which probably came from a pine plantation.

  • +2

    I always want a receipt because I check it before leaving the premises. I have spotted errors even on ALDI receipts.

  • +10

    Come on it is another bright idea from the morons at head office. Most have probably never worked a day as a checkout operator.

    Where is the empathy towards their staff by expecting them to repeat the following line to every single customer?

    Coles … Do you have fly buys?
    Woolworths.. Would you like a receipt? Do you have a everyday rewards card?

    I would love to challenge a bright spark head office idiot to repeat the same line to customers over a week. I personally believe after a day most would be sick of it and just dump the whole nonsense.

    Which brings me to my next point… How much time is wasted in a year by people deciding whether they want a receipt and/or looking for their loyalty card? Aldi has it right. No loyalty card and no choice whether you want the receipt. That is why the only thing that slows down Aldi checkouts is fools trying to work out how to use EFTPOS.

    • But Aldi don't give points on CC…don't like that ..too hard have to work out if the saving is worth less the points from Amex..

  • +2

    Some people want a receipt and some don't. Only way the sales person can know if by asking the customer. In a perfect world, people can start wearing wristbands - white for receipt and black for no receipt (or something like that). Just a thought.

  • I'm surprised no one has mentioned it but when I have worked at a checkout the computer prompted me to ask the customer and then I had to hit yes or no. That's about the sum of it.

  • I believe its a legal thing, perhaps ATO. I work with cash/vending and I believe it's $20.00 and above the receipt must be presented or at least offered. Anything under that doesn't need one unless it's asked for by the customer. A proper receipt MUST have specific information on it (eg- date/abn etc) so a receipt for 1 item or 10 items will only be the difference in items, all else will be the same.
    But saving paper rolls I'd assume is a huge thing for $$ and for the environment, not to mention as already pointed out, litter both around the shop itself and elsewhere.
    ?? amount of stores X ?? amount of registers X ?? rolls per week = ??$$##@%
    Hope you guys like my maths.

  • Environmental reason. At least for me, that's why I asked my customer. And when I shop, I say no to receipt when I'm sure I won't be returning it.

  • The only reason I take a receipt is if I can get the $0.04 discount on petrol. Otherwise, why would I take it? Just a waste of paper. I've gone from one supermarket to another without a receipt and items, no-one actually cares…

    • If you are eligible for a fuel discount, the receipt will print automatically because the fuel discount voucher would form part of the receipt itself.

      The receipt will print even if you used a WR card (where your discount will be loaded onto your card instead of appearing on your receipt.

      The option of printing a receipt will only appear if you spend less than $30 after all discounts have been applied.

  • -1

    I always ask for my receipt on small purchases. Often have good shop-a-docket deals or wine offers.

    A while back at Coles I said yes when she asked if I wanted my receipt, and she didn't even give me one. She must have pressed No as most people just say no for small purchases.

  • +4

    It is part of the psychology of shopping. The supermarket exercises control over you by making it clear that they have the power to offer a receipt or not.
    It is a subtle way of making you do what they want, such as spending more, buying junk that you don't need and using self serve kiosks to reduce staffing levels.
    Shopper dockets do the same. They push you towards buying their own fuel, which is already marked up, so it's not a 'discount' at all.

    • i never use my "discounted" fuel because of that
      in my area it is cheaper elsewhere without the docket

  • +2

    Saving paper rolls? Better save the environment and rid those pesky plastic bags! ( like a certain popular well known European chain who had been doing that for over 3 decades )

    • Or what we have been doing in SA for at least 5 or 6 years now

  • It's obvious. Not everyone would want a receipt every time they shop. They save money by using less rolls of receipt.

  • +2

    As a mystery shopper to the big two, they should offer you a receipt irrespective of the amount, prompt you for your rewards card and cash out if you're paying by card (even if you pay via credit card, Woolworths still ask).This is their training. I wish that they could just link my rewards card so I can pull up historical receipts personally.

    • Dan Murphy's staff ask me every single time whether I want a receipt. Its been a long time since I purchased a corked bottle of wine, but I still want to easily track my spending.

  • +2

    I find this very annoying as well to be asked if I want a receipt at shops, especially at liquor stores where they seem to assume just because I'm buying beer that I will not care for a receipt as soon I will be so drunk that I will not care about receipts.

    OF COURSE I WANT A DAMN RECEIPT.

    I want a receipt because:

    If there is a problem with my purchase I can show proof
    I can enter the transaction into Money Plus ( my accounting software) when I get home

    2 good reasons. Please stop asking if I want my receipt. Just give it to me and if I don;t want it I can deal with it.

  • +3

    I always check the receipt as I have been overcharged on a number of occasions and only with the receipt got reimbursed.

  • Its because businesses don't have to provide a receipt by law (ACL) unless the cost of goods or services are above $75, unless the customer requests a receipt.

  • +2

    First world problem.

  • +4

    What the hell? This is actually so stupid, if you want a receipt, just say "Yes" or click "Yes" at the self-service station. How is that even a hard thing to do.

    If I'm just buying a bottle of Coke or like a packet of chips I'll click no so I don't have to bother with throwing the piece of paper away.

    • +2

      Do you have a security guard outside the front of your store? Mine has one at night, so you need to press "print receipt". I know someone who paid for their goods and had to get the service counter to bring up the transaction history.

      • No, most of my stores just have the people at the counter or usually someone supervising the self-checkout stations. I've never been hassled for choosing not to print a receipt. That said, if it's something that concerns you, it doesn't hurt to print it

    • You dont need to throw it away just let it roll down and hopefully in the bin

  • +2

    Asking for receipt is a f**king joke because they don't even look what is in the receipt. Someone could just provide random receipt and get away with the items. I does not stop theft in anyway.

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