Another Telstra fail, Time for round two enjoy your data.
We sincerely apologise to our customers for the inconvenience we have caused.
We had a problem that triggered a significant number of customers to be disconnected from the network. Reconnecting them to the network caused congestion. We had a connection problem overseas impacting international roaming customers which then had a flow-on effect domestically.
As a way of saying we’re sorry we’ll be providing a free data day for all of our mobile customers on Sunday 3rd of April.
Telstra CEO Andy Penn told media this morning the outage was caused by network congestion when a large number of services disconnected at the same time and were then reconnected.
Mr Penn said a free data day would be offered on Sunday April 3 to compensate for the disruptions.
Some of our mobile customers experienced difficulty making and receiving calls, and using data last night (17 March 2016).
This issue started at around 6pm and we started seeing progressive restoration from around 7.30pm, although the issue was sporadic so different people were impacted at different times.
We sincerely apologise to our customers for the inconvenience we have caused again.
As a way of saying we’re sorry we’ll be providing a free data day for all of our mobile customers on Sunday 3 April.
Customers will automatically receive free data, from midnight to midnight in their local Australian time zone.
We hope this helps make up for some of the inconvenience they experienced.
ALDI Mobile thanks to @PeeDee
You may know that due to circumstances beyond our control, our carrier experienced a service disruption on Thursday 17th March.
This outage impacted some of our customers for a short period of time and you may have been unable to make or receive calls, SMS or use data.
Whilst the outage was outside of our control we want to make things right for our customers that were impacted which is why we are giving free data (within Australia) to all of our customers on Sunday 3rd April 2016.
The free data will apply to you regardless of which plan you are on - if you have Pay As You Go, or a Value Pack, you will not be charged for data on this day.
The free data on Sunday will apply from 12am AEDT Sunday 3rd April morning until 3am AEDT Monday morning, this will allow for our customers in WA to also enjoy free data until midnight on Sunday local time in WA.
Free mobile data on Sunday the 3rd of April 2016
On Tuesday 17/03/2016 some TeleChoice customers experienced issues using their voice and data services due to a network outage. While this has now been resolved, we wanted to show our customers that we are sorry for any inconvenience caused.
Because of this, we are providing our mobile customers with free data within Australia on Sunday the 3rd of April from midnight to midnight (in your local timezone).
This is available to all of our customers, and you do not need to do anything to receive this free data - it will be made available to you automatically. For any more information, please email us at [email protected]