Hi guys,
I'm planning on buying a new phone, which is the Samsung Galaxy S7 which is linked here, but should I trust Becextech?
I emailed them about the warranty on the phone, where they said that it was basically like a manufacturer warranty, but they provide it through their company for one year.
Thanks.
But why do online sales sites such as Pricespy allow all of these reviews from users with just one review ie looks very suspicious that somebody is loading up lots of great reviews to hide all the really bad reviews of Becextech.
Probably because they get paid off by Becextech. That's why for those sites you only look through the negative and weed out any that are irrational.
At least you now know of this site - it's not biased and any sockpupetting is dealt with well.
Please, do not deal with this company, I know the prices are low and their website is glossy but you have no idea what is going on in the background. They will supply you with an international model, fine, they modify the software to suit the Australian market, fine, all is well until there is an issue with the equipment which requires BecexTech to quantify your warranty. They will stall you, claim there is actually nothing wrong with your equipment and frustrate you until you feel like just giving up your equipment and your money. I returned a mobile under warranty, it took weeks for them to inspect it, it took the technician over a month to communicate back that your warranty claim is not valid because there is actually nothing wrong with your phone. They WILL not refund your money. They WILL not exchange your handset and if they do it will be a repaired unit (faulty). They WILL not let you get away without you having to surrender money to them to compensate the technician for his valuable time in finding nothing wrong with your phone. They have your money and your phone and they WILL hold you to ransom. Their customer service appears to be on your side - but they are not - they play tactical time games to ensure you are at the end of your patience. They are not rattled by the law, they are not accountable to Australian standards because they are in Hong Kong. They are always prepared for every situation, every complaint is handled by the book, they have procedures in place to stall, confuse, rebuff and control every aspect of any issue you may have. No Manufacturers Warranty means you are throwing your money away as you have no legal recourse of any kind. SAVE your time, SAVE your money and buy from an established Australian Retailer - it will cost you more but in the end it will actually cost you less!
Hi Account4ness
Thank for drawing our attention here.
In accordance to our motto"More Than Just Low Prices", it is our mission to deliver best affordable gadgets to customer without sacrifying the after sales service.
To start with, we do not modify the s/w nor have the intention to do so unless what you bought was restored model. I'd really like the opportunity to discuss this with you further so we can get to the bottom of it.
Please contact me and I'll personally make sure that you're looked after.
Regards
Handy
I completely agree with this comment. BecexTech has refused to give me my consumer rights under Australian law to a refund despite 3 months of complaints back and forth now. They are not based in Australia. They are breaching Australian law by trading as a business in Australia without registering an Australian business name and getting an ABN. This means that to sue them you have to sue a Hong Kong company. It is not worth it. Pay the extra money for a proper Australian warranty.
Hi Kat D
I will get this resolved for you, please kindly check the following:
https://www.ozbargain.com.au/node/257136#comment-4872695
Thanks
Handy
Purchased two phones 8 months ago, both arrived faulty. Sent both back, both again arrived faulty - with major faults. Requested a refund but my emails have gone unanswered. Was promised reimbursement of postage by Bexectech, did not receive this. One phone was sent back for a second repair, it is still being repaired, judging from prior experiences it is highly likely that this too will be faulty yet again.
By far the worst organisations I have ever had to deal with, not worth the hassle.
Local media have enquired as they'd like to run a story - are there any direct contact phone numbers for Bexectech?
Hi Madaame
I am terribly disappointed that your purchase experience was not pleasant.
To begin with, can you please advise your order # so I can look into this? I will have to cross check with the other CS whom handle your case and take it from there.
p.s: In certain circumstances, we may reimburse return shipping fees
Regards
Handy
oM@Hanlie: Thanks. Order no 1015239. Yes, shipping fees were confirmed to be reimbursed. No reimbursement has been received. Also, direct contact please?
Hi Madaame
Thank you for the order number.
I will review your case along with management team and get back to you with the appropriate options.
Kindly allow me 1-3 working days
Regards
Handy
Hi Madaame
Thank you for your patience.
I truly regret that your experience was not up to the standards that our team at Becextech take pride in delivering
I noticed there were 2 phones bought which were:
1 x Samsung Galaxy S6 32GB 4G LTE Smartphone Gold
1 x Apple iPhone 6 Plus 64GB 4G LTE Gold
Both phones have a different history even though they have the similar fate, ie: return for warranty
I just would like to clarify that it is true that we offered return shipping return reimbursement max $8 with replacement terms. The offer here was in conjunction with the replacement offer. However, the offer of replacement was rejected as far as i'm concerned. As such, the offer would also be retracted.
Instead, management has agreed to provide you with the full refund for the price of the phone. Samsung Galaxy S6
As for, Apple iPhone 6 Plus 64GB 4G LTE Gold, I believe replacement is en route to you and replacement offer still stands for iPhone 6 unless it's playing up (which I hope it won't be the case)
This will also be updated through e-mail by your case manager.
Regards
Handy
@Hanlie: Both phones were returned, the iPhone twice. I was promised reimbursement of shipping for return of the Samsung and second return of the iPhone - no reimbursement has been received. I received the Samsung - faulty again, was offered a replacement with reimbursed shipping - WHICH I REFUSED, therefore rendering the reimbursement void. I AM STILL WAITING FOR MY FIRST REIMBURSEMENT. This is all in the emails. The iPhone I have reicved damaged and still with a network coverage issue. Bexectech are refusing to refund this and are refusing to take responsibility. This is the THIRD time I have received a Iphone faulty. It is a joke.
Hi Madaame
As far as I know, there was no shipping fee reimbursement offer for the 1st return. However, I am happy to check this further if you can provide a reference so I can get this fixed for you.
Also, I would like to clarify that it is true that we offered return shipping return reimbursement for replacement terms. The offer here was in conjunction with the replacement offer. However, the offer of replacement was rejected as far as I concerned instead you asked for refund. As such, the offer for return shipping fees would also be retracted.
Regards
Handy
@Hanlie: It's all in the email history. I am still left with a faulty iPhone. This phone has been returned twice, replaced once. No solution is being sought for this. Could you provide help. Otherwise I am forced to seek a solution externally.
Hi Madaame
Thank you for the response. As requested, please provide a reference, ie: screenshot, date of email to assist me in fixing this issue as I'm unable to locate the evidence
In regard to another issue, I will let our senior CSR, Ratna to resolve this.
I will also monitor the thread
Regards
Handy
@Hanlie: This is what the email reads 8 July from [email protected]. I appreciate your oversight. It seems however that BecexTech is doing whatever it can to now get out of providing a solution. Ratna has given me a 2 weeks until my 'claim is void' after I told her I would be overseas and unable to return the phones until the end of the month.
Samsung phone:
(1st return) Repair under warranty + reimbursement of return postage. If it's still failed then it would be replaced. If the replacement is still faulty then we will refund this based on current selling price depending on the condition
iPhone:
(2nd return) Repair under warranty + reimbursement of return postage. If it's still failed then it would be refunded based on current selling price depending on the condition
Hope this clarify
Best Regards,
BXT International LTD
W1: http://www.becextech.com.au
W2: http://www.becextech.co.nz
E: [email protected]
Hi Madaame
Thank you for pointing that out. Yes, I did cross check with the corporate team.
The agreement was:
(1st return) Repair under warranty + reimbursement of return postage. If it's still failed then it would be replaced. If the replacement is still faulty then we will refund this based on current selling price depending on the condition
As you see from the offers, the condition is: "If it's still failed then it would be replaced".
In your case, you requested for refund after the repair and as such, the offer is no longer valid. In saying that, there is no issue to reimburse the return shipping fee for the Iphone.
Not sure if you still prefer a replacement for Samsung (so the postage can be credited back)? Also, can you please send the receipt for the postage via email and I will see what I can do for you.
Regards
Handy
@Hanlie: Hi Handy, I sent the iPhone back for the third time, as it had low network coverage then wasn't registering my sim at all. I provided evidence for this. I am being told the phone is completely fine, not only this but there is damage on it when I did not use the phone at all, it was unusable. The phone is not fine. I couldn't use it. Please help me. This has been almost a year and I still haven't received a working phone. It's ridiculous and my only option appears to be taking this case to court. I've lost money, work opportunities and this has negatively affected my health. 1 year and no phone. It's a complete joke.
@Hanlie: Hey Handy, My name is Trent, I am the one who originally purchased this phone for my partner in later December as a birthday present. My partner is the one who has been dealing with this nightmare of a situation that has dragged out for almost a year. We have sent the phone back multiple times due to it not working as advertised and received it back multiple times with more and more damage to the phone. This situation has caused my partner and extreme amount of stress and anxiety. We have had no use of this phone as it doesn't work and all we have received from BecexTech is excuses and constant breaches of consumer rights. Person to person i ask you to put yourself in our shoes and understand the extent of this situation, If you and your team have any morals I ask you to actually help us and issue a full refund of the amount we payed. Please understand and put an end to this nightmare, Thank you.
Hi Madaame and Rakatrent
At the time being, I am not able to advise what option we will offer because management team is reviewing this case hardly.
Rest assured, I will come back to you with the options in 1 - 3 business days.
Regards
Handy
@Hanlie: It has been 3 business days and I have had no response after numerous emails. It seems our only option left is to process a resolution via the disputes tribunal.
Hi Madaame and Rakatrent
Appreciate your patience.
The management team and RMA team have investigated this further with the repairer.
As explained by Ratna by e-mail, the fact still remains the same and that is iPhone is not faulty upon testing. Further, the there were few scratches.
Nevertheless, We have no wish to have bad relations or ill feelings with anyone. This particular iPhone will be refunded despite it's not faulty. Report or video evidence can be provided upon request
This information will be updated as well by Ratna by e-mail. Thank you
Regards.
Handy
@Hanlie: I’m struggling to understand how a lack of network coverage and not being able to register a sim card doesn’t classify as faults. I have evidence for this, you have my evidence for this.
This complete ignorance around genuine issues is enough to create “ill feelings” alone.
As I mentioned, I haven’t been able to use the iPhone since receiving it, therefore any damage on the phone hasn’t been caused by me. I have received it in this condition (I just haven’t complained about it!).
Regarding postage reimbursement, postage is still owing for the Samsung phone you failed to repair ($11.00). I’ll forward the receipt to Ratna.
How long until the $730.00 refund is processed?
Hi Madaame
I understand that the evidence which demonstrates the faulty phone has been provided, but the fact said otherwise upon investigation.
You can refer to this report:
https://id.scribd.com/document/362759091/Report-20102P-BXT-1
At the time being, a video which shows the phone has no issue from our repairer are being requested.
Regarding your return postage refund, not sure if I missed something because I have explained this.
Please refer to my explanation above dated on 15/09/2017 - 17:49
Hi Madaame
Thank you for pointing that out. Yes, I did cross check with the corporate team.
The agreement was:
(1st return) Repair under warranty + reimbursement of return postage. If it's still failed then it would be replaced. If the replacement is still faulty then we will refund this based on current selling price depending on the condition
As you see from the offers, the condition is: "If it's still failed then it would be replaced".
In your case, you requested for refund after the repair and as such, the offer is no longer valid. In saying that, there is no issue to reimburse the return shipping fee for the Iphone.
Not sure if you still prefer a replacement for Samsung (so the postage can be credited back)? Also, can you please send the receipt for the postage via email and I will see what I can do for you.
Regards
Handy
The refund you will receive is NZ$719, it should be finalized within 1-3 working days ahead.
Regards
Handy
Hi Madaame
I hope you are well
The refund with value $719 (phone price) has been done today.
If the refund does not appear, please wait 1-3 working days ahead. I will get my team to update this via email as well.
regards
Handy
They will stall you, claim there is actually nothing wrong with your equipment
Do they provide any evidence, ie: report, video, etc?
No Manufacturers Warranty
Did you read their warranty terms prior to buy? When entered the transaction, i assumed that you are aware pros of cons buying import stocks
They stated that it comes with their own warranty for 1 year, back to somewhere in Australia. To me, their own warranty = import stock. From my understanding, they are dealing with import stocks only.
established Australian Retailer - it will cost you more but in the end it will actually cost you less!
I disagree. Some Aussie stocks may cost $200 - $500 + more so it will depends on what you are looking. My rule of thumb is if it's less than 10% less then i would go for Aussie stock. If it's more than 10% that then i will go for import stock.
But hey, not every local warranty claim was all smooth sailing.
Warning!! I purchased a Samsung s7 on the Australian store. Phone was modified so I could not operate all google apps correctly as they now thoroughly certify devices on 'play store'. Phone was also not an Australian model so Samsung Australia could not help me and some features do not work correctly. I have been emailing Becextech regularly for 4 weeks (phone line is fake) but they have not responded. Very misleading advertising and fake products. From the use i got out of it it seems the battery and camera are not original. Who knows what else they did to it. Do not buy!
Hi Bengun
We are terribly sad to know that your purchase did not meet your expectation.
By default, we sell International Stock unless otherwise stated and this has been disclosed the information in our T's and C's. Regardless, all the function will work here in Australia
I will reserve the other comments until the order # is provided. Please could you get back to us with the order # so that i can investigate further. Thanks
Regards
Handy
I'd say with all the 'scam' online stores that you shouldn't buy it from Becextech. They are one of the dodgy ones it seems.
I realise this questions was asked long ago but decided to add my experience for future readers.
They are not an Australian company despite the '.com.au' and refering to themselves as BecexTech Australia. The business name was cancelled in 2011:
https://connectonline.asic.gov.au/RegistrySearch/faces/landi…
Their techsupport is only responsive only after having to send numerous requests for support and status updates.
I returned a phone which has faulty GPS. It was returned under warranty on the 15/16 Feb 2017. They quote a 2-4 week turn around. After returning to the first repairer they onyl found out after 4 weeks that they needed a spare part to fix it, so they are sending to a second repairer. They said the 2-4 week wait starts again which I disagree with. According to their website at the time, they quote 2-4 weeks turn around period. It shouldn't matter if they need to send it somewhere else. A further 1 month passes (so 2 months in total) they claim that the IMEI number on their records does not match the phone I sent back. I definitely sent the very same phone they sent out to me, I do not have another like it nor have I ever owned another like it. They are requesting that I pay an admin fee of $55 to return the phone without being repaired. I hadn't used the GPS on the phone until Nov/Dec 2016 but was only able to get around to reporting it in Feb, so as far as I know the fault could have always been there. Very poor business and now I am out of pocket for this phone. The fact that their support is very slow is enough to not buy from them, let alone everything else.
Sequence of events in 2017:
1 Feb 17: Sent email requesting help. Followed their troubleshooting instructions
10 Feb: BecexTech request phone to be sent back
16 Feb: BecexTech repairers received faulty phone at my cost
22 Feb: Requested status update, no update given
06 Mar: Requested status update, replied saying it takes 2-4 weeks for repair
16 Mar: Requested status update (4 weeks since they received phone), same response received as that given on 06 Mar
20 Mar: Received email saying "our RMA team that your phone will be forwarded to the 2nd repairer due to spare part issue"
20 Mar: Request ETA, they reply saying sending to another repairer will restart the 2-4 week process which I believe was not advertised by them in their warranty.
29 Mar: Request another status update. They reply back saying the IMEI number of the faulty phone is different to that in there records. They ask to confirm this.
30 Mar: I reply saying I sent the very same phone they originally sent me.
30 Mar: Reply from BecexTech:
We had checked and noticed that the IMEI number from the phone you returned is different with the one in our record. IMEI number in our record is 358394072727279, whereas the one you returned is 358394070479337. It does not match with the one that you returned to us.
Please advise where should we return the phone to. Also, please be advised that $55 admin fee needs to be cleared.
p.s: The discrepancy of the IMEI number should be reported when the phone was in our 1st repair agent's premises, but they never reported the IMEI number from the phone you returned. The discrepancy of the IMEI number has just been reported by our 2nd repairer.
30 Mar: Requested managers number and have received no response. Only to say they will not be working on this further.
Hi YohanJ
My name is Sam from BXT. Thank you for taking the time to share your feedback. I believe the order # 61278, however please let me know if it's wrong.
To start with, Please accept my sincere apologies on behalf of our team for not meeting your expectations.
Unfortunately, this is not about the warranty, the disputed case is about the returned phone that was not actually sold by us.
We had checked and noticed that the IMEI number from the phone you returned was actually different with the one that is in our record.
IMEI number in our record is 3583940727272xx (last 2 digits are masked),
whereas the one you returned is 3583940704793xx (last 2 digits are masked). It does not match
On Apr 03, 2017 at 6:48 pm, your case manager, Ratna had advised that she had investigated the case and result still remain the same.
Although i cannot guarantee nor doubt this may, i will investigate this from my end to ensure there is no reporting error. I will keep you updated
p.s: It's also recommended to mask few digits of full IMEI for security purpose
Cheers
Sam
Thanks Sam.
I hope you can resolve this. This has been ongoing for almost 3 months and is very frustrating, disappointing and I believe unfair.
Hi YohanJ
Leave this to me. I will definitely get back to you and get to the bottom of it for sure
Your ticket ID: 1UBDG2IDL0
Please kindly check the ticket for an update
Cheers
Sam
Becextech is a very dodgy company. I bought a dud phone off them, and they happily sent me a dud replacement. When I asked for a refund, they refused. When I threatened negative feedback, they threatened legal action. Had to go through my credit card's dispute process to get my money back.
Hi Aforbes
We are terribly disappointed that your purchase experience was not pleasant. Clearly, this is not what you or we had envisioned for your overall experience
We admit that we are not perfect and tings may happened from time to time, but we can assure you that we are doing everything to resolve the customer issue and that is including replacement option.
We would really like to look into this and see what happened as there is always two sides to every story. Please could you get back to us with the order # so that we can investigate further.
Thanks
Regards
Handy
Correction
*things
I bought my second phone phone from BecexTech in July 2016. In January 2017, it stopped working. I contacted Becextech to get it repaired under warranty to which they obliged. After sending it in and waiting around 1.5 months I received the phone back, still faulty. I contacted them again saying that it was not fixed, to which they made me get video proof before I was allowed to send it back. After seeing the video, they agreed it was still not working and made me send it back for repairs. At present, they still have my phone (4 months later) and have told me there is no issue with it and that I will incur a $55 fee for it having no fault. This is after the repairers have been in possession of my phone for nearly 2 months, for the second time.
They have not only effectively taken 4 months off the warranty of my phone, but they are now holding it ransom as I have requested they send it back to me numerous times over the past month and they have blatantly ignored that. I have had extremely similar issues with the repair process as user YohanJ has posted above.
It seems to be a trend that they are trying to weasel money out of people for their own faulty phones.
Hi Ukel
I am terribly disappointed that your purchase experience was not pleasant. Clearly, this is not what you or we had envisioned for your overall experience
To begin with, can you please advise your order # so I can look into this? I have run around and cross check with the other CS whom cannot recall the case
Also, Yohanj case is totally different from yours. There was a discrepancy with IMEI record, which i believe being addressed by Sam.
Regards
Handy
Hanlie
There are few stores who are taking S8 pre order. I'm looking for 64GB Gold ver. When is the earliest i can expect if i'm to order from you? Will i be protected from price drop if i place the order now?
Thank you for responding
Hi Bevch74
Thank you for your interest
We estimate the stocks will be in the shelf at around first week of April. It's not firm ETA, but it should be not far from those days.
If the price drop before we ship your order, i'm happy to credit the difference for you. That is our guarantee.
Regards
Handy
Hanlie
Thank you for responding. I went ahead and made a purchase last month. Order was arrived 3 weeks a go.
Thank you for Excellent customer service and quick response (i was being handled by gentlemen named Zlatan). Great product at a fantastic price. Highly recommended.
Hanlie
Thank you for responding. I went ahead and made a purchase last month. Order was arrived 3 weeks a go.
Thank you for Excellent customer service and quick response (i was being handled by gentlemen named Zlatan). Great product at a fantastic price. Highly recommended.
Thank you so much for your positive feedback and kind words. We will be sure to pass this to Zlatan
Cheers
Sam
I also advise you to STEER CLEAR of this company. They are dodgy, dishonest and hiding under a company which is located in HONG KONG. I bought a SAMSUNG GALAXY S5 phone from them in January 2016 . I was sent a 'refurbished phone' and they are definitely not worth the couple of hundred dollars you save buying from this company. My FIRST PHONE lasted 5 months before it presented problems. It was sent back for repairs, and returned to me with new problems. I sent it back to be repaired and once again I was presented with NEW PROBLEMS on it's return. After having problems with it 3 times, they replaced the phone, and my SECOND PHONE died after 6 weeks. Let me also say that every time the phone is sent to this company for repairs (VIC address)it is then sent on to Hong Kong, so the turn around time of problem solving is 6 -8 weeks.
After trying 2 phones from this company I have lost faith and have demanded a refund. They have refused. They do not read emails properly and just like to cut and paste from their silly T's & C's.
This company is offering goods which are obviously not fit for purpose. A phone should last longer than 5 months and 6 months. I have now taken this matter to Fair Trading Australia and to the equivalent in Hong Kong. Australia has them marked on their radar with a few cases registered against them.
DO NOT BUY FROM THIS COMPANY!!!
Hi Jmn7
Thank you for your feedback.
I sincerely regret to hear about your experience which indeed in opposition of our company mission, to bring good quality product and service to customer. I can understand how the cumulative effect of these ends up sapping your confidence there was in the beginning and i'm really sorry about that
I would like to clarify that we are Australian operate globally co with logistic centers located in HK. Please also be advised that the information has also been disclosed in particular T's and C's page as well as company profile.
I'd really like the opportunity to discuss this with you further so we can get to the bottom of it.
Can you please let me know the order # to start with?
Regards
Handy
"""""B E W A R E""""
This website might look 'Australian ( .au) but this is actually a company called BXT International, which is completely located in Hong Kong. I am sure that is where HANDY is even located.
DO NOT DEAL WITH THIS COMPANY.
I agree, i was successful in taking them to VCAT but now they are refusing to pay.
Very interesting that you would like to 'discuss this matter further' but you have refused to resolve my issue via email to your company.
Hi jmn7
I do thank you for your response.
We will reserve the comment until the order # is provided. From there, we will explain the story from our end and advised you the remedy that was offered. We may review the option whenever necessary
Cheers
Sam
Sam, my order # 52713
Hi jmn7
Thank you for the order # and patience, i appreciate it
Purchase date: 26/1/2016
Warranty expiry date: 26/1/2017
I have investigated the issue and email trails and it was about repeat repair.
As Handy said, we can understand how the cumulative effect of these ends up sapping your confidence there was in the beginning and i'm really sorry about that. We were working so hard to ensure that this experience does not happens with future customers again, ie: repeat repairs. We cannot control over the repairs, but we are doing everything we can to reduce the repair time and number.
What we did was we have partnered with additional local repairer by paying more starting from May and by doing so, we had significantly reduced the needs to return this to HK. Some may still need to be returned to OS due to part availability and some other factors though.
As for your one, the decision was made on March and the replacement was offered with the identical stock of what you purchased. The replacement was delivered on 27th March. In addition to this, the return postage was credited back to you, $8.50 on 17th Feb. As such, this was our final decision
Once again, i do apologize for the repeat repair. We do not expect this either and will continue to work on reducing the number of repeat repairs
Cheers
Sam
Hi Sam
I think ultimately the problem is minimising problems with your stock, your stock is just not up to scratch. It is not worth buying products from your company when the product is just so unreliable. The company is not offering its customers value for money… as there is no value or product life in your goods.
Therefore, I still recommend people avoid this company as there are way too many problems with the unreliable products supplied by this company.
Hi jmn7
I know that this does not change your experience and I sincerely regret that we failed to meet your expectations.
Total customer satisfaction is our utmost priority and it is thanks to your constructive feedback and comments that we are able to maintain and further improve on our service standards
Finally, i would like to thank you for choosing Becextech. I do hope we will have another chance to do business with you in the future
Cheers
Sam
NEVER IN MY LIFE SAM will I do business with Becextech again! Are you for real???!!!!!
Hi jmn7
My apologize, but please note that i was only saying "i hope".
I respect your decision and comment nonetheless
All the best
Cheers
Sam
@r3dshadow: "total customer satisfaction is our utmost priority" - that is HILARIOUS!! My personal experience has been a "TOTAL LACK OF CUSTOMER SATISFACTION", and comments on this forum since your post of 30/05/17 suggest that my experience is not unique, and that there has been no imprivement in customer satisfaction levels in more than 9 months.
Perhaps you should consider the damage to BecexTech reputation by continued negative posts - and stop teh lip service and redeem yourselves with Customer Serice.
Hi Disgusted
You were being offered a remedy by Sam. Please kindly refer to the following response for the reply. For further details::
https://www.ozbargain.com.au/node/257136?page=3#comment-5565…
The remedy:
"As suggested in the e-mail, please return the phone to the nominated return address so we can rectify this. Also, we will take down both IMEI and SN this time for you before sending anything. In addition to this, we have offered you to refund the postage (please refer to the email for further details)."
Regards
Handy
AVOID THIS COMPANY like the plague….
I bought an iPhone 6 last year and they did not honour the warranty. I sent it back after 11 months, they accepted the repair, stuffed me around for 6 MONTHS, then finally returned it today, still broken. They only returned it when I was about to take them to VCAT. I won't even turn on now so now I am forced to take them to VCAT.
My advice…… the warranty is worth nothing. Save yourself some time and hassle and buy from someone else. Anyone else….
They should be closed down. It's not fair to law abiding people in Australia when shonky businesses like this are allowed to operate and continue to rip people off.
absolute scammers. not to be trusted.
I got a very positive experience when dealing with their warranty.
There was a focus issue with my camera and they responded very quickly and sent RMA instruction. The repair took 3 weeks.
Hi benn077
I am terribly disappointed that your purchase experience was not pleasant. Clearly, this is not what you or we had envisioned for your overall experience. Can you please advise your order # so we can look into this?
I have to clarify though that 6 months is definitely not possible for the repair turnaround time unless if there was something that delayed the process in-between. The most possible reason is the Apple ID lock case and if there was some sort of remedy disagreement hence the delay..
Cheers
Sam
HI sam and Handy
I'm very interested to note your comments on this site with other customers with you 'allegedly' seem to care. In relation to the Victorian Civil Court (VCAT) case 2016/8052 held on 17 May 2017 that was awarded in my favour for $495 plus court fees of $61.50, I was wondering when you intend to make the payment! I am happy to share my experience in full details with all other forum users on this site.
Fiona
I would love to hear the story. VCAT is my next step.
I think we should get a collective group together and take it to channel 9 or 7, these guys are crooks and need to be stopped. I paid via PayPal to Julian technologies and this is the company I rightly took to court. They're now coming up with some pathetic excuse that I should be taking an international company to court. They are so dodgy but I'm going all the way!
Good Evening Fiona
Thanks for the post. Please accept my sincere apologies on behalf of our team for not meeting your expectations.
I have investigated the issue that the main issue that led to this problem is our repair agent confirmed the package was not delivered.
We requested the tracking # from yourself, however, the situation was getting harder because the package was sent back without tracking, which made things difficult for us to investigate the package whereabout.
As suggested by April, " please start an investigation with Auspos if you have not. Here is the link:
https://auspost.com.au/portal/#/register/missing_late_item
Should you not getting satisfactory result from Auspost, you may contact postal ombudsman for additional assistance
http://www.pio.gov.au/making-a-complaint/ "
Basically, we would need a confirmation from Aust Post or POD saying that it has been delivered to nominated address so we can take this up.
On the flip side, as previously advised on email that this was not addressed to BXT International Ltd as per email. Please kindly had the respondent changed to correct respondent before we can take any action, ie: appeal, etc
Cheers
Sam
Sam,
It so interesting how you fail to mention that I was helping your company recover from a major administrative failure on your part by sending me the wrong phone! What a pathetic way to run a company if you can't even identify which phone belongs to which customer. So happy to remind you again here that the missing phone is your problem and as agreed by the Victorian court, holding my phone ransom is illegal! Give me my money and stop going on about taking another company to court. I paid Julian Technologies t/a Becextech and I have every entitlement to get my money back from this company and this company only. I will pursue this to the end.
Fiona
Hi FiWebo
We acknowledged the error, apologized for the error, and offering a refund for shipping as well as the immediatete replacement.
Please kindly refer to Wed, Dec 7, 2016 at 6:36 PM email.
The main issue here is, however, remains unchanged where the phone was not was not delivered nor can be traced.
We did require POD, tracking # so we can pursue this further. I suggest you to call Aust Post, open the case with them and provide
the receipt and see what they can do for you. Unfortunately, there is not much i can do without these evidence.
Also, Becextech is owned by BXT International as specified on Tcs clause 1.
The respected JT co roles is strictly for payment conduit and is not related to this warranty nor transaction. This has been clearly stipulated on Tcs.
https://www.becextech.com.au/catalog/terms-and-conditions-pg…
1) Customer Acknowledgement
The Customer acknowledges agreement with these Terms and Conditions of Sale by the placement of an order to purchase product from BXT International Ltd…
Kindly note this is our final response regarding this matter.
More importantly, if you managed to obtain POD, please contact me personally ASAP and i will re-open the case and take this case further.
Cheers
Sam
Hi FiWebo
I forgot to mention that although i cannot promise anything at this stage, i will see what i can do for you by re-opening the case/investigation against both Aust Post and repair agent based on the receipt that was given.
I will post the update here or email you once i got an update
Cheers
Sam
Good Evening Fiona
Upon further investigation, i found out that phone was only sent via padded bag + stamps.
Here is the receipt that was provided to us:
https://www.dropbox.com/s/tyxouvmlf6x00b6/unnamed%20%282%29.…
In the future, please use registered post service as it only cost additional $2.95. It's worth the money. After all, we had assured you that we would pay for the postage.
Here is what i can do for you:
Please provide an affidavit or stat dec to confirm that you had posted to the designated address as per Wed, Dec 7, 2016 at 6:36 PM email. Once it has been done, please email us and put the email attention to myself with your order #. The best thing i can do for you is to send the replacement as discussed last year. Also, please ensure it's signed by a JP as a witness.
p.s: Please be advised that your stat dec may be used to take this up with repair agent who is supposed to receive this.
Cheers
Sam
Sam
You may wish to revisit your own company's advice which was to return the phone to this address and take a photo of the receipt. There were no other instructions, particularly regarding registered post, so once again, a deficiency on your part. I followed the instructions exactly and I also have a commitment from your company to send my phone back AT THE SAME TIME, this was not done, another failure. I did open a case with Auspost and it was not successful. What you can do is honour the legal commitment as per the VCAT court order if you wish to maintain any credibility.
Fiona
@FiWebo:
I can't believe this deceiving, dishonest and dodgy company is still trying to wiggle it's way out of any responsibility of being a 'good trader'. And going against a court order… disgusting!! DODGY, DODGY, DODGY and very bad conduct. Good luck FiWebo!! Put them in their place.
Good Evening Fiona
Thank you for your post
Our instruction was "to send this back and we would reimburse the postage fee, simply by attached the photo of the postage receipt later". Unfortunately, this was not delivered to the designated address..
We can appreciate that you are dissatisfied with our response. however we had reviewed this matter, offered solution previously, explained to you about what happened and that is:
"Please provide an affidavit or stat dec to confirm that you had posted to the designated address as per Wed, Dec 7, 2016 at 6:36 PM email. Once it has been done, please email us and put the email attention to myself with your order #. The best thing i can do for you is to send the replacement as discussed last year. Also, please ensure it's signed by a JP as a witness."
If you still wish to go through with the procedure then please kindly had the respondent changed to the correct co, BXT International LTD as per Tcs clause (1) before we can take any action, ie: appeal. etc
Kindly note this is our final response in regarding this matter. Thank you
Cheers
Sam
Hi Sam and Handy
First time user of your site based on friend recommendation, shall see how it goes. I bought S8 single sim on Friday (2/6/2017). So far so good. Customer response was prompt
First time user of your site based on friend recommendation, shall see how it goes. I bought S8 single sim on Friday (2/6/2017). So far so good. Customer response was prompt
Thank you kakoisan. Please let me know how it goes
If you require further assistance, please let me know
Cheers
Sam
Hi Sam and Handy
We exchanged several emails during the process and I found the staff to be both helpful and courteous.
I checked the tracking number and found that my S8 was on courier van for delivery! it took the courier till past 4:30 PM on Thu to get it to me
My phone was well packed, exactly as described. I will absolutely order from Becextech again, and am happily recommending them
Do not use this company, they are scammers.
As long as your order was not "verified" like mine, it should come to you real quick.
I am in the middle of a very drawn-out process of getting my Iphone6s repaired after purchasing it new through BecexTech.
They accepted the need for repair (battery malfunction), then a lot of emails were exchanged over the need to disconnect
my phone from iCloud. It took me a while to comprehend exactly what was required, and each subsequent email resulted in my
repair job "going to the bottom of the pile" again. Finally, 3 weeks ago, it appeared all hoops had been successfully jumped through.
1 week later, I was informed that my phone had been repaired and could I confirm my address for return.
I was given a tracking number, which allowed me to track it to a small town in Victoria (I am in N.Z.).
Then, 2 days ago I was informed that they still had my phone, and apologised for giving me the wrong tracking number.
Today I am informed that I must remove my iCloud from my phone for it to be tested!!
They have had my phone since April 19 (2 months), it just needs a new battery, but I'm doubting I'll ever see it again.
If you are considering dealing with this company, THINK AGAIN!
Hi Grass52
Thank you for taking the time to share your feedback. I regret that your experience fell short in meeting your expectations.
I can understand that removing Apple ID is a troublesome process, however this is a mandatory process since it will prevent us from testing and / or repairing the unit.
I will investigate the process again so i can come up with answer or better solution. Can you please confirm your order # to start with?
Regards
Handy
Invoice #12639, order #1015796. My phone has been disconnected from iCloud for at least 3 weeks.
Hi Grass52
Thank you for the order number.
This case is currently handing by Sam and he will definitely get back to you with the remedy
Thank you for your patience
Regards
Handy
Update - I have received a new replacement phone, so very happy with that.
We bought a "new" S5 which was anything but. It was marked, showed evidence of being opened up and malfunctioned to the point of being useless. Sent it back, waited two months and then asked for a refund. we had a very similar experience to Yohan above, down to the same nonsense about "the phone has only been with the repairer for three weeks so we haven't actually had it for two months". Becextech refused a refund, we went to NSW Department of Fair Trading and in retailiation Becextech sent back a different, completely non-functional phone. NSW Department of Fair Trading attempted to assist but as Becextech are actually a Hong Kong based company there is nothing they can do to assist and short of hiring a lawyer in Hong Kong to assist there is bugger all I can do either.
Learn from the misakes of others people - avoid this company.
Hi Coollhand
Welcome to this forum. Please accept my apologies for the disappointment and frustration caused
I'd really like the opportunity to discuss this with you further so we can get to the bottom of it.
Please contact me and I'll personally make sure that you're looked after. To start with, can you please advise your order #?
Regards
Handy
p.s: From the report, i believe that Yohan case is totally different from yours since there was a discrepancy of the IMEI number that caused the delay. Not sure if we also reported you that we received different.
Howdy Handy
What is the warranty for Canon 5d mark iv? I'm interested to buy one before 15th
Hi Glo-open
Welcome :)
It's backed by our warranty, back to base in AU for 1 year.
Hope this answer.
Regards
Handy
Truely horrible to deal with. I purchased a phone and always looked after it life proof case etc. it goes haywire in less that 5 months. On the 5th of may I sent it back for warranty. Two months later they send me a second hand doggy phone. Unhappy I sent it back. With the response we will replace as soon as we receive it. Trying to a confirmation that they got it was a mission. Now they are taking their sweet time to resolve the issue. I have asked for a refund. But sometimes they send jibberish emails in response. I am very heavily pregnant and will end on maternity leave with no phone. So this will be interesting if I go into labour and my neighbours are not home as I can't call an ambulance. I have explained this too them but they don't care. Why would they. They already have my money and my phone. Greedy soulless barstards!!!
Hi AJones85
Thank you for taking the time to share your feedback. I regret that your experience fell short in meeting your expectations. From the order history, can you please advise if # 65930 is your order #?
Also, we do care about our customers and i meant it. There are things that went beyond our control and we are sorry for this, but it does not means we do not care about you
Furthermore, we are not taking a sweet time to resolve a case, but there are few cases that need to be escalated, approved, investigated If it's not within our company policy.
Either way, please let us know your order # and i will look into it
Cheers
Sam
No problem with mine. Quick response to questions about product. Delivery seems expensive compared to other similar companies but via DHL express is very quick and good tracking so worth it.
I was getting iPhone 7 and warranty is backed up by Apple (had confirmed this with Apple)
Hi Eviecr
We appreciate your positive feedback here. I'm glad to know your purchase experience was pleasant.
We are looking forward to doing business with you in the near future
Regards
Handy
Hi
First time posting here.I bought a new Samsung Note5 from Becextech last month (Jun 2017) as the price was good compared with other online price. Purchase process was fine and delivery was prompt.
However the phone is a faulty abeit brandnew and I've experienced a lot of issues.
For exampke, phone reception is really bad (used with different sim), phone is restarted from time to time, GPS/google map is not working properly. I've tried all online trouble shooting but still not work.
While searching if other purchasers of Becextech also experienced similar issues with brandnew products I came across this discussion thread. From the responses I understand that BecexTech reps are also monitoring this discussion thread.
To Becextech reps- I'm not happy at all with the purchase and believe that the product is fulty. Under the warranty I would like to return it for full refund. My order number is 75195. Please let me know if you need any further information. Thanks.
Hi Hanabi
Welcome to oz-bargain. Thanks for the order #. I noticed that you have yet reported the case to our CS, can you please advise?
Either way, please advise which Sim card that you are using? Have you tried with other sim and if the problem persists?
My initial suggestion would be can you please try to perform a hard reset (make sure you back up the phone before doing this) and see if it fixed the problem?
Item is sold with 12 months warranty, backed by us as outlined here:
http://becextech.com.au/catalog/warranty-information-pg-20.h…
We are honoring what we have advertised and as such, we will fix your phone under warranty unless if it cannot be fixed then it would be replaced
Thank you
p.s: I will also email you just in case
Regards
Handy
Hi Handy
Thanks for prompt response. I have replied to your email. I have tried all possible solution including hard reset. For a brandnew phone it is not acceptable that buyers have to go through all the fixes and still cannot work. Can you please check and please advise the procedure for a refund.
Thanks
Hanabi
Hi Hanabi
Thank you for the response and advising me that hard reset did not do the trick
The phone was delivered on 7th June and therefore the warranty will kick in here
Return instruction has been sent to you by e-mail.
Thank you
Regards
Handy
Hi Handy
Due to personal reasons I was not able to follow up on the refund claim until last week. As mentioned in my email I'll continue it in this forum for transparency.
Let's first recap the discussions:
Your phone is received.
Inclusion:
Phone, Battery, no USB Cable, no Charger, no Headphone. no Original Box. Return authorization card.
condition:
No Scratch dent- pics attached
It will be inspected ASAP.
Best Regards,
BecexTech
We would like to clarify about our previous e-mail if the phone was received in cracked condition instead.
We regret to inform you if the phone is out of warranty given the phone suffered physical damage and it is related to your phone issue.
Please check attached report.
Based on your phone condition, we would like to offer below options for you:
Solution A) Replace battery + replace motherboard = AU$194,6 (motherboard and battery with rest of warranty, or at least 6 months warranty, the other part out of warranty)
Solution B) Replace with 95%-99% new phone = AU$348,5 (phone with the rest of warranty, or at least 6 months warranty)
Solution C) Return unrepair AU$55
Please advise which option you would like to take.
Best Regards,
Handy
1 Aug from me
From the photo,
1) the crack is on the back cover not the housing.
2) the housing frame is made of high strength aluminium alloy which is not damaged easily.
3) the GPS chip and others modules are protected under the aluminium frame.
4) the stylus is actually housed at the crack location. Any damage should affect the stulus first which isn't in this case.
5) battery is on the other side of the phone so I don't see how it would be affected in this case.
4 Aug from Becextech
Sorry, what we meant was Back Cover instead of housing.
On the motherboard, all chip/capacitance/resistance/models are all connected with tiny metal contacts, outer force may bring potential or direct damage to them, no need hurt housing too bad.
Any batteries when afforded direct or in-direct impact may be damaged regardless the position of damage.
To obtain a technical explanation, you are welcome to call the repairer directly.
Please also advise which option we should proceed.
Best Regards,
Handy
@Hanabi:
* 21 Aug
I called your technician who provided the report. After I challenged his arguments he said
"I just did what I was told by the company. I will withdraw my report and return the phone to Becextech"
He admitted that he did not provide independent opinion but instead did according to what was told by you.
To save time for all parties, I request that yoi proceed with the full refund to my paypal account.
Thanks
Hanabi
Hi Hanabi
Thank you your response
KTF is engaged as a neutral, independent repair center to assess the damage between us and the vendor. Please advise with whom you talk with and what date? We will investigate this further
Also, please get the statement from them in writing and send the statement to us (with my name on the subject):
"He admitted that he did not provide independent opinion but instead did according to what was told by you."
At this stage, we believe we had been falsely accused here and will not hesitate to take this further whenever necessary.
As also explained that all chip/capacitance/resistance/models are all connected with tiny metal contacts, outer force impact may damage the PCB. As such, we are unable to fix this under warranty due to damage as follow:
https://www.dropbox.com/s/cebsq74iwsx285r/Cracked.png?dl=0
Regards
Handy
@Hanlie:
I did call your "independent" repairer on 21 August afternoon (around 4pm) on 03 83xx 1678 as recommended on your email date 4 August to call the repairer to discuss his "technical report".
Your "independent repairer" tried to explain to me that 1 out of 100 phone would have the problem,they was why he used the word "may" and under the company (sick Becextech) policy… He also told me that "I don't know anything about the mobile phone, so don't question him".
I tried to explain to him that his report suppose to be "independent" not based on the 'company' policy first, and I don't have to know about the mobile phone, but I can question about the 1 out 100. I am for sure that Samsung would have to recall all their products if 1 out of 100 have the problem.
At the end, he decided to withdraw his "independent" technical report.
Hi Hanabi
Thank you for your response
As previously advised that please get the statement from them in writing and send the statement to us (with my name on the subject):
"He admitted that he did not provide an independent opinion but instead did according to what was told by you."
I'm unable to continue the investigation until I got this statement in writing.
Our decision will remain the same and that is we are unable to fix this under warranty due to damage as follow:
https://www.dropbox.com/s/cebsq74iwsx285r/Cracked.png?dl=0
Thank you
Regards
Handy
@Hanlie:
It is your nominated "independent" repairer. so it is your repsonbility to investigate with your repairer. Your repairer told me not to call him again and he'll have nothing to do with this case anymore. He told me that he would return the phone to you. You should have it with you right now. So don't pretend that you knew nothing about this case.
I am available if you want to call me as a three way conversation with your repairer.
IMO: I do not think they are at fault here since it may be classified as physical damage.
I never come across this situation since i'm Sony fan, but my mate did go through the ordeal where he brought this to Sony for repair/replacement and got turned down.
In all honesty, people visited this forum, review forum only with intention to badmouth/flood their negative comments. Majority of happy customers could not be bothered to leave their positive experience. Ask this yourself: Did you leave positive feedback when you were happy with them since you bought 4 phones?
Everyone has to start from somewhere. There won't be 2nd review before 1st review, would it? In saying that, if you do not trust the reviews on forum then it's best to stick with brick and mortar store. Generally, the feedback on internet are all made up from unknown users (including negative feedback). Still, it does not means the reviews are not trusted.