Hi guys,
I'm planning on buying a new phone, which is the Samsung Galaxy S7 which is linked here, but should I trust Becextech?
I emailed them about the warranty on the phone, where they said that it was basically like a manufacturer warranty, but they provide it through their company for one year.
Thanks.
Hi Dobson
We got some in stock now :)
Please visit our NZ website then you will find the phone is visible on our main home page. My personal suggestion is to wait for about 1 - 2 weeks until price is "stable"
Regards
Handy
THEY ARE REFURBISHED - Don't do it to yourself
The apple Iphone I received appeared to be original when it arrived. It worked fine, however after 3 months failed. I took it to an authorised apple repairer who opened it and saw that the parts were not genuine. Becextech failed to honour the warranty I have lodged a complaint with Consumer Affairs
Hi Paul D
All our iPhone X are 100% brand new, guaranteed.
Please kindly refer to our previous post as for your one at here:
https://www.ozbargain.com.au/node/257136?page=2#comment-5194…
Regards
Handy
Handy or Leitan
Please don't lie
I have very bad experience with BecexTech. It is already more than 1 Month I have sent my Google pixel for warranty claim.
My case number is ID: PLLHWFCWQX.
They will never give you manufacturers warranty. so if your device done faulty in warranty period, they will try to repair it by some local repairer rather than send it to the manufacturer.
Hope Becextech will solve my case quickly….
Hi Mamun610
Thanks for your post and the ticket #
Unfortunately, the manufacturer will not honour local warranty for international model unless it's stated as Australia stock.
We work with with several local repairers to shorten turnaround time for warranty and simplify the procedure. For most of the case, the job can be resolved within reasonable timeframe.
I will check if this repair is delayed and also the latest repair status. Ticket will also be updated
Thanks
Regards
Handy
Hi Mamun610
Thank you for waiting.
Update: All done mate. It's ready to be returned.
I have asked Daniel to request the return address via ticket. Please inform him through the previous correspondence.
Regards
Handy
Hi Hanlie,
Would you like to comment on my issue? I have just emailed the same to your company.
In April 2016 I purchased a brand new iPhone 6 Plus for my son from your company which has since developed a significant fault. The screen has buckled (we now know from a battery fault) and as such we took this phone to the Apple store today.
To my surprise Apple informed us that the phone was not new as advertised when we purchased from you. Instead Apple informed us the phone was actually originally sold in the UK Sept 2014 and had been refurbished and resold by your company.
In my email I have said that unless I receive a satisfactory response within 48 hours I will be forwarding a complaint to the ACCC and will commence legal proceeding's with VCAT.
Hi Gidxg03
Please kindly check my reply below:
https://www.ozbargain.com.au/node/257136?page=3#comment-5437…
Regards
Handy
Just want to warn others of this company. I'll be forwarding my complaint to the ACCC but I am not the first: https://www.accc.gov.au/media-release/catchdeal-techrific-an…
Catchdeal, Techrific and BecexTech to offer refunds
13 December 2017
Online electronics retailers, BXT International Ltd (BecexTech) and TCF Global Ltd (which operates Techrific and CatchDeal) have admitted to contravening the Australian Consumer Law (ACL) and provided court-enforceable undertakings to the ACCC.
Until September 2017, BecexTech, Techrific and CatchDeal advertised electronic goods such as mobile phones and tablet computers as 'new', when they were in fact refurbished.
Over the last year, the ACCC received 96 complaints about BecexTech, 34 complaints about Techrific and 60 complaints about CatchDeal.
BecexTech also admitted to misleading consumers about their rights by falsely claiming they were not bound by the Australian Consumer Law as they were incorporated overseas.
“When you sell a product as new but it is made of used parts, you are clearly breaching the law by making a false or misleading representation,” ACCC Deputy Chair Delia Rickard said.
“If you carry on a business in Australia, you are bound by the Australian Consumer Law. All Australian consumers are protected by consumer guarantees, and they cannot be limited or excluded.”
“If a product does not match descriptions made by a salesperson or on a business’ website, consumers can seek remedies from the retailer, including a replacement or a refund,” Ms Rickard said.
Both BXT International and TCF Global have undertaken to:
clarify when products are refurbished or are not Australian market versions of those products on their website
contact and offer redress to certain consumers who were either misled into purchasing refurbished products or were misled as to their rights under the ACL.
implement an ACL compliance program, including staff training and regular reviews;
publish a notice notifying consumers about these undertaking and not engage in this type of conduct any further.
BXT International has also undertaken to:
cease its practice of ‘pre-selecting’ for purchase items additional to those which a consumer actually intends to purchase; and
revise its warranty policy to clarify it does not limit or exclude consumer guarantees.
The undertakings are available at www.accc.gov.au
Examples of consumer complaints:
One consumer spent $608.95 on an Apple iPhone 6 from BecexTech, believing that the product was new. After the iPhone failed within three days, the consumer took the phone to an Apple store only to be told that that same phone had previously been purchased two years prior in the United States.
One consumer purchased from CatchDeal an iPhone 6 for $539 and an iPhone 6 Plus for $609 in March 2017. Both phones were contained the words ‘New Sealed Box’ in their titles. The consumer was later informed by Apple that both products were used and had previously been purchased in 2015. Both phones had been repaired with third party displays.
Another consumer purchased a Samsung Galaxy S5 for $449 from Techrific in February 2016, which was advertised as being in a ‘sealed box’. Within three months, the screen began to fail. The consumer took the phone to an authorised Samsung repairer who informed her that the phone was a refurbished model, and that the water damage indicator inside the phone had been replaced with a third party version. The consumer was given only a partial refund of $369.
The ACCC encourages people to use its complaint letter tool to email or write to a business in relation to their rights to a repair, replacement or refund.
Release number:
240/17
ACCC Infocentre:
Use this form to make a general enquiry.
Media enquiries:
Media team - 1300 138 917
Hi Gidxg03
Thank you for your post.
My name is Handy from BXT. Please accept my sincere apologies on behalf of our team for not meeting your expectations.
Can you confirm if your order # 56286, purchased on 30th April 2016?
First of all, we recognize your right under ACL. Please be advised, however, that in pursuant to ACL (Australian Consumer Law):
https://www.consumer.vic.gov.au/shopping/refunds-and-returns…
When you do NOT have the right to return a product
Under the Australian Consumer Law, you have the right to return a product and get a refund or exchange if the product does not meet certain consumer guarantees - for example, if the product is faulty.
You do not have a right to return a product if you:
· changed your mind and no longer want the product
· ordered the wrong product
· found the product cheaper elsewhere
· found a better product elsewhere
· were aware of the relevant fault before buying the product (such as if the fault was written on the product's tag, or for online purchases, indicated in any photos or descriptions of the item online)
· damaged the product by misusing it – (such as if you dropped your mobile phone in water)
· used the product for a long time and the problem is as a result of usual wear and tear.
I'm not saying that this may be necessarily the case, however, the fact is the phone was bent and physically damaged is the truth. Pic is as follow:
https://www.dropbox.com/s/413niul0gipq8wn/56286%20image.jpg?…
More importantly, we are working with our lawyer to compile the list who are affected for the period between 26 Sept 2016 - 26 Sept 2017 In pursuant to court-undertaking as well as ACL. The list will then needs to be sent to ACCC and/or independent reviewer that was approved by ACCC if necessary before 5th March 2018. You will be notified if you are eligible.
Thank you
Once again, I do apologize for any inconvenience caused
Regards
Handy
Yes that is my order number. As I’ve said to you on here and via email my issue has been caused by a faulty battery which was confirmed by apple do not sue to wear and tear and/or misuse.
However to me this is the secondary issue and at no point have you commented on the primary issue so can you please comment on your position with regards to the issue that the phone you sold me which was 2 years old but was advertised as new!
I am currently attempting to resolve a phone issue with them.
Purchased a samsung note 4 as was my phone of choice.
Paid via Paypal and the phone duly arrived. After 3 months it started crashing, suddenly flat battery, refusal to reboot etc. Unusable.
Was instructed to do a factory reset. Did as instructed but unfortunately could not read chinese (or whatever symbols presented)
Returned the phone as instructed ($10 only permitted)
Was sent a different phone. The cover would not stay on the phone. Instructed to return it. (another $10+)
Was then sent another phone, sorta worked but was loaded with AT&T bloatware and constantly updated and restarted battery died etc. Samsung Australia would not touch the phone. Contacted and asked for assistance.
Contacted Besextech and asked for a refund (was at the 4 month mark into attempting to solve the issue)
Besextech claimed there were 3 separate warranty issues and they were well within a reasonable time. (Strange logic)
Returned the phone (another $10) and requested a refund.
Have had to purchase another phone (NO, not from Besextech) in order to maintain contact.
Besextech (person with nickname of Handy) wants to send me ANOTHER phone but no refund.
The original phome messed up in August 2017 it is now Dec 19 and still NO phone, NO resolution, scant communication.
Would I recommend Besextech? NO.
But if you continue be aware that they are NOT AUSTRALIAN, their stock is NOT AUSTRALIAN and warranty is "good luck". Cheaper to buy from an aussie company, with aussie liabilities, selling aussie products
You need to make a complaint via ACCC.
Hi Tubbut
Welcome to Ozbargain. My senior, Sam is currently looking into the case for you. I'm sure he may be able to work something out for you
Thank you
Regards
Handy
G'day tubbut
Thank you for the providing order # on WP. I acknowledged your message and as requested via escalation email, please allow me 1 – 2 business days to investigate the issue for you and come back to you with remedy whenever appropriate. If i have more questions, i will either whim or email you.
Depending on the outcome, i will also publish the outcome on the forum.
Thanks mate
Cheers
Sam
Comment suspended whilst besextech looks into the issue
Comment suspended whilst besextech looks into the issue
Hi ttubbutt
Thank you for your patience.
Long story short: Unfortunately, there was a muck up with the replacement, ie: missing usb cable, wrong replacement. To be perfectly honest, i'm not too happy with this as well and the further action has been implemented to avoid similar issue in the future.
We have decided to provide you a full refund as well as reimbursing the postage fees as discussed. The receipt will be sent out to you shortly.
I sincerely apologize for any inconvenience caused
Last but not least, I wish you a very merry xmas and happy new year to you and to your family.
Cheers
Sam
Before anyone purchases from this company I suggest you peruse the link below. If you go ahead and purchase … I wish you good luck.
https://forums.whirlpool.net.au/forum-replies.cfm?t=961469&p…
Hi Ttubbutt
Please kindly check my reply above :
https://www.ozbargain.com.au/node/257136?page=3#comment-5437…
Regards
Handy
G'day tubbut
Thank you for the providing order # on WP. I acknowledged your message and as requested via escalation email, please allow me 1 – 2 business days to investigate the issue for you and come back to you with remedy whenever appropriate. If i have more questions, i will either whim or email you.
Depending on the outcome, i will also publish the outcome on the forum.
Thanks mate
Cheers
Sam
Comment suspended whilst besextech looks into the issue
@ Becextech
Can you do a better price for Canon 5d mark iv for boxing day?
Hi Futupupu
Welcome to Becextech thread.
The prices are subject to change everyday so it will depend on when you are going to purchase this
Are you looking to buy today? If so, please either email me at [email protected] or PM me, I will see what I can do for you in terms of price :)
Regards
Handy
Sam from Besextech, true to his statement has resolved the issue with my non functional, non australian phone.
A full refund plus the postage fees I incurred.
Such a pity that this or some acceptable resolution was not reached months ago (4 months to resolve). Had it been resolved more swiftly then I would have perhaps remained a customer.
Maybe some good from this if Ryan and Handy (Lei Tan) become more customer focused.
Keeping a happy customer I suggest is more profitable than procrastination and making customers fight.
BUT, my issue was resolved.
Hi ttubbutt
Thank you for letting us know that your issue has been resolved.
I'm sorry if I cannot be any more help since I have limited privileges and right. We will improve in the future for sure
Merry Xmas and Happy New Year
Regards
Handy
I bought a pair of Sony MDR 1000x headphones ($489) from Becextech and they now have suffered from a well known design flaw with the product (a crack in the headband) after 5 and a half months.
https://www.ozbargain.com.au/node/309028 More info here about the design flaw with Sony acknowledging the issue themselves and replacing headphones with the same issue.
They are under warranty and BecexTech are trying to pin the blame on me saying I have physically damaged the headphones after I have treated them super well with them living on my desk at work in their case and only light use instead of it being a problem with the build quality and product design. They even changed the headband material in the V2 of the headphones (1000mx2)
I am going directly to Sony first so hopefully they will be able to resolve it for me and if all else fails I will be getting in touch with the ACCC and whoever else I need to.
I can't recommend BecexTech – if you run into any problems their "warranty" seems to be worthless.
Hi Nofriends
Happy New Year 2018. Hope you had a great New Year Holiday. My name is Handy.
To start with, I am sorry if the response does not meet your expectation. I understand where you are coming from and your point about the design flaw in relation to the cracked damage, however, we cannot find any reference nor any official announcement from Sony unlike the infamous Galaxy Note 7 recall issue where we took all the stock back for the refund. I also believe that each case is unique to its own.
For your perusal:
http://community.sony.com/t5/Webcast-Discussion/Sony-MDR-100…
Hi Abhisheksinha97,
Welcome and thank you for considering the SONY Community!
We are aware of the reviews and/or reports of the users regarding the headband crack issue with this model but this is not a batch specified issue. While we continue to study this matter on an ongoing basis, Sony's current understanding is that physical damage to the MDR-1000X headphones may result from unfolding the headphones a certain way. With this new understanding that under certain conditions the headband may crack or break, changes have been promptly made in manufacturing to address the issue and give the headband more stability as well as flexibility as the user handles and unfolds the headphones. In order to maintain the goodwill of our Sony customers, we will follow the warranty process if the unit needs repair to the consumers who have a cracked or broken headband, subject to the limited warranty that accompanies the product.
Best regards,
-Erin
If my post answers your question, please click the button below "Accept as Solution".
Please also be advised that the warranty is covered by us, however, it would be fantastic if Sony can assist this although I do not think they will cover international model.
In pursuant to ACL:
https://www.accc.gov.au/consumers/consumer-rights-guarantees…
Exceptions to guarantees
Consumer guarantees do not apply if you:
• got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
• misused a product in any way that caused the problem
• knew of or were made aware of the faults before you bought the product
• asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted
Here is the things:
As said above that "I also believe that each case is unique to its own." and therefore If you can send this to Sony for assessment and if they believe this crack is a design flaw from the manufacturer then please send us the report/letter from Sony that stated it's the case. Please also make sure they make a mention of the serial number of your headphone
Once I got the report, I will escalate this for further review
Regards
Handy
Happy New Year 2018. Hope you had a great New Year Holiday. My name is Handy.
Happy new year Handy.
To start with, I am sorry if the response does not meet your expectation. I understand where you are coming from and your point about the design flaw in relation to the cracked damage, however, we cannot find any reference nor any official announcement from Sony unlike the infamous Galaxy Note 7 recall issue where we took all the stock back for the refund. I also believe that each case is unique to its own.
From the original ozbargain link provided:
https://www.ozbargain.com.au/node/309028
A group of Chinese customers including more than 70 people whose headphone cracked and could not use anymore write a letter to Sony and at the meantime report to Customer Protection Organization in China.
Now Sony has given its response. A internal email is sent to the group of customers by an authorized reseller of Sony. And the email is from Sony.
Translation of the short Email:
"The cracking of the headband is an abnormal fault. The quality of the product and the experiences of the customers are valued by Sony. Please get a free repair or replacement at your local maintenance center. We will investigate the cause of this problem."
The reseller also tells that Sony is informing all its maintenance centers to do what they claim in the email.
Hi Abhisheksinha97,
Welcome and thank you for considering the SONY Community!
We are aware of the reviews and/or reports of the users regarding the headband crack issue with this model but this is not a batch specified issue. While we continue to study this matter on an ongoing basis, Sony's current understanding is that physical damage to the MDR-1000X headphones may result from unfolding the headphones a certain way. With this new understanding that under certain conditions the headband may crack or break, changes have been promptly made in manufacturing to address the issue and give the headband more stability as well as flexibility as the user handles and unfolds the headphones. In order to maintain the goodwill of our Sony customers, we will follow the warranty process if the unit needs repair to the consumers who have a cracked or broken headband, subject to the limited warranty thataccompanies the product.
Best regards,
-Erin
In this very statement it mentions Sony will honour the warranty and they are aware of the problem and have made changes in manufacturing to address it. Their statement about it not a batch specified issue is contradicted by Sony Germany in which they say:
"your headphones are showing a crack at the specific spot. also your headphones are inside the affected area of serial numbers. therefore you have to get in contact with our service partner…"so it looks like that they finally know about this problem and defined an area of affected models serial numbers: 5000001-5256984
Source: https://community.sony.com/t5/Webcast-Discussion/MDR-1000X-H…
My serial number is in that range. It being a batch specific issue is irrelevant anyhow because Sony is acknowledging the issue and responding to it.
Exceptions to guarantees
Consumer guarantees do not apply if you:
• got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
• misused a product in any way that caused the problem
I would like you elaborate on this point. How have I misused the product? If it breaks – it is automatically my fault?
- you cause the goods to become of unacceptable quality or do not take reasonable steps to prevent
them from becoming of unreasonable quality – for example you cause water damage to the
goods or drop the goods and break them.
I didn't drop the item or water damage the item. I didn't cause the item to become unacceptable quality. They have been treated super well. They have been left on my desk for a 5.5 months and haven't even been used very much. They have obviously broken over time but that is because of a product defect and to no fault of my own and not how I have used them. Sony seems to be responding to this issue and replacing headphones for other people with the exact same problem.
I have used the product but have not misused the product.
I have not used them in an abnormal manner.
You're arguing that I have misused them when I haven't which is why they aren't covered under warranty.
I am arguing I have used them and haven't done anything to cause them to break like they have and they are broken because of a defect in the product. $500 headphones shouldn't be breaking after 5.5 months of normal light use.
I see this as you just trying to wash your hands of the problem and the manufacturers problem.
I think this should be a straight forward warranty claim which you are refusing to honour.
I shouldn't have to waste my time trying to get these replaced when this is clearly a defect with the product after doing research into it.
I am waiting on a call back from Sony. If they are unable to assist I will be contacting the ACCC if it's not resolved.
Hi Nofriends
Thank you for getting back to me. I have checked the link and understand the point that was raised on the forum, however, we cannot take this as an official "statement" relating to the product design flaw. Had Sony issue a global recall or declaration, it would be easier for us to assist you (like Note 7).
Sony requested their customer to follow warranty claim process but the result is still unclear because the Sony Rep added "subject to the limited warranty that accompanies the product.". Further assessment is required which may give various results for each claim.
As explained previously, here is our remedy:
As said above that "I also believe that each case is unique to its own." and therefore If you can send this to Sony for assessment for your particular headset and if they believe this crack is a design flaw from the manufacturer then please send us the report/letter from Sony that stated it's the case. Please also make sure they make a mention of the serial number of your headphone
Once I got the report, I will escalate this for further review.
Thank you
p.s: My apologies, however, I was not saying that this was damaged in any way by you. I would reserve my comment until it's assessed by Sony.
Regards
Handy
Don't buy from BecexTech!!!
Warning, fraudulent activities here<<<
website: /www.becextech.com.au
BXT International Limited (BXT International) (Hong Kong CR number 1440086)
http://registers.accc.gov.au/content/index.phtml/itemId/1204…
On 22/12/2017 I had purchased a camera, lens, mobile and accessories from BecexTech. As of today, I have only received the camera and lens. The accessories are missing and the mobile sent was used and faulty. As I desperately needed a phone I had to paid $400 to repair my existing cracked mobile, hence I have no use for another phone, nor do I want a faulty used phone.
As of today, BecexTech have ignore my request for a refund and insisted that they have done nothing wrong. Will be reporting them to fair trading, ACCC and any other legal bodies where appropriate. Please walk away from this unethical business and tell others not to shop from them.
As per 87B Undertaking - BXT International Limited - signed 12 December 2017,
BXT International undertakes that for all products advertised for sale on the BecexTech website which are not new for the main headline description to start with “REFURBISHED” OR “USED”. And not "Special Price Renew Samsung Galaxy S7 32GB 4G LTE" as was the case with me.
BecexTech Australia has admitted that it has contravened the Australia Consumer Law in the way that it described its products and responded to requests for refunds. BecexTech Australia have misled me into purchasing a 'used' product believing it to be 'new' and genuine.
Under the Australian Consumer Law, consumers are entitled to choose to receive a full refund of the amount they paid for a product when that product failed to meet the consumer guarantees. For my purchased order of $6,371.50, which included a camera, lens, mobile and accessorises, I have only received only the camera and lens. The accessories are missing and the mobile received was 'used' and faulty.
As per court enforceable undertaking, BXT International Limited are to provide the shipping cost for the return of faulty goods. Therefore, I expect a refund of purchased price $6,344.95 + return shipping $26.55, total $6,371.50.
The business refused to refund me my money and insist that they have done nothing wrong. Any help?
Hi One5tar
Order # 83808
I am terribly disappointed that your purchase experience was not pleasant. Clearly, this is not what you or we had envisioned for your overall experience. First of all, i would like to clarify that we do not deny your refund request at all so i'm not sure if i'm missing something.
Please kindly refer to Tue, Jan 9, 2018 at 9:42 PM ,Thu, Jan 11, 2018 at 9:41 PM and Mon, Jan 8, 2018 at 11:52 PM where we have responded that we will accept the return of the phone if it's indeed faulty and not as described, ie: wrong color under ACL for an appropriate remedy, ie: replacement or refund for the phone only.
You purchased the following:
Canon 5d Mark IV + accessories
Canon 24-70mm lens
Special Price Renew Samsung Galaxy S7 32GB 4G LTE (3 Months Warranty) + accessories
Whilst it may has the issue, ie: faulty (which will be assessed upon arrival), please allow me to make it clear if your purchase, Galaxy S7 has never been advertised as "New", however, it's marketed as "renew". You can distinguish the condition by checking the title and condition tab:
https://www.becextech.com.au/catalog/advanced_search_result.…
There are "New", "ex-demo", "used" as well as "renew" stocks.
We can assure you that if you are eligible for the refund under ACL as per your consumer rights as well as per undertaking then you will be refunded, however, we (or any retailers) are not obliged to accept the return due to change of mind or "lost faith" (referring to camera and lens) since it's represented correctly and is not faulty. If you are unsure, you can contact your lawyer who specializes in Australian Consumer Law (ACL) or FT.
https://www.accc.gov.au/consumers/consumer-rights-guarantees…
Exceptions to guarantees
Consumer guarantees do not apply if you:
-. got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
-. misused a product in any way that caused the problem
-. knew of or were made aware of the faults before you bought the product
-. asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted
Once again, we are sorry about the phone issue and prepare to offer the refund as previously advised.
I truly appreciate that you have been a loyal customer so far, however, if there is no more trust between us then let this be your last order from us even though we are really sad to let you go. We are fully aware that when trust is lost, then things will no longer be the same.
p.s: In regards to your missing accessories, the camera case, memory card, and tripod have been sent out. The following is the ETA of both camera case and tripod:
1M tripod, Est. delivery: Fri, 5 Jan – Fri, 12 Jan
SLR bag, Est. delivery: Wed, 10 Jan – Tue, 16 Jan
Memory card - sometimes next week
Anything that have yet sent out will be refunded. This will be arranged for you immediately
Regards
Handy
I've dealt with Becextech about 2 years a go, bought off LG G5 and there was absolutely nothing wrong with them. Got the issue with the charger, which was then replaced without fuss.
Why
Yes, don't shop from this dogey business. I have reported them to ACCC and fair trading.
If I wanted a 'used' phone I will go to Gumtree or repair my cracked phone to begin with.
What a joke this company is.
Hi One5tar
I want to make it clear again if we never advertised the phone you had bought as NEW per above explanation and e-mail conversation. Regardless, we accept the refund for the phone though. Please kindly refer again your to your order confirmation.
What we don't understand you are also asking the refund for both camera and lens that are not faulty and not related to the phone.
With your permission, I will upload the invoice of your purchase here. Please advise
Thank you
p.s: Also, we are happy to discuss with ACCC if needed for your particular issue.
Regards
Handy
Hi Donqx
I appreciate your positive comment. Can you please clarify this "Why" though?
Regards
Handy
Hi. I have been chasing BecexTech Australia for just over 4 months (including 1 month that were delays on my part due to family issues) about a warranty claim. These guys did all they could to avoid honouring the warranty - including calling me a LIAR without even investigating the details of my claim. Very eventually, the finally replaced my Samsung Galaxy S5 on 22/12/17. Now yet another issue: when I received the replacement phone, I photographed each step of opening the packaging only to discover that the replacement phone has a different IMEI to the phone I returned (as it should), but ….the replacement phone has the IDENTICAL SERIAL NUMBER the returned phone had. That is very suspicious. Samsung Australia even said it should NEVER happen because Serial Numbers are unique to each phone (obviously). BecexTech Australia have been unable to give any reasonable explanation, but are offering to replace the phone again!! I am thinking of taking this matter to the Police. Does anyone else on this forum have a smartphone from BecexTech Australia with the Serial Number: R51G30NX800 ????
Thanks guys for your feedback
Hi Disgusted
Sam here. Please refer to my following response for the previous remedy, ie: replacement which had been honored:
https://www.ozbargain.com.au/node/257136?page=2#comment-5318…
First of all, i reject your accusation in respect to "including calling you a liar". However, if i'm missing something, please provide the evidence with a screenshot and i will take the appropriate action. As a matter of fact, we have honored our promise to replace this despite the screen crack.
As also noted on the email that Handy sent: "I would reserve my comment about the same SN until it's properly investigated. One fact is that IMEI indicates that they are a different phone. You probably can tell that this is not your old phone."
As suggested in the e-mail, please return the phone to the nominated return address so we can rectify this. Also, we will take down both IMEI and SN this time for you before sending anything. In addition to this, we have offered you to refund the postage (please refer to the email for further details).
In case if you are not happy with the outcome, i suggest you to lodge your case at small tribunal for the final judgment since our decision is now final.
Thank you
Cheers
Sam
Gee… Glad I'm not a BecexTech customer…
Yes! - not a good Customer experience at all. I am not alone in having this opinion.
A duplicate SN is suspicious enough ….but the odds of sending a phone with a duplicate SN to the same customer just adds to my discomfort/suspicion about the authenticity of the phone.
Hi Disgusted
Please kindly refer to the following response for the reply:
https://www.ozbargain.com.au/node/257136?page=3#comment-5565…
Thank you
Cheers
Sam
Hello,
I see many have people have been warned away from this company and i wish i had done more research before ordering with them. I have had the worst experience with this company so thought i would share to save other people the stress of dealing with them!
I ordered and paid for a Iphone 7 on the 22nd Feb knowing i need a phone by the 10th march. This gives them two weeks to deliver the phone. I then received an email on the 27th march saying that this phone in pink is out of stack and would i accept a silver or gold. I was slightly annoyed that this had taken them 4 working days to inform me, Surely on the day i ordered and paid for this i should have been told this?!
I said i would accept silver or gold and could they please send it out asap as i need it by the 10th march, would they give me complimentary free shipping for they delay in telling me my original phone was out of stock, which they straight up said no. I will take another 3-7 working days for this phone now to be sent out as they had to re do the order. Making it out like it was my fault for the delay! and showing no care about it at all.
I then asked for a refund as i don't have time to wait for another possible 10 days for the arrival. They said they would have to check if the order had been processed as i might have to pay a cancellation fee and will wait to hear back from their warehouse for a updated. I stated there is noway this order will be on its way as it took your 4 days to tell me the other one was out of stock, no chance on the same day this one has magically been sent out. I asked for a number to call or speak to a manager and i got no helpful response. For three days they were saying they were waiting to hear if it had been processed then yesterday they emailed me saying it had been and i would have to pay a $55 cancellation fee. Of course they are saying this it has taken them three days or buying time to respond to me.
No apologies have been made and they have not been willing to compromise with any sort of compensation. I feel express shipping is not much to ask for. It nearly been two weeks since i ordered and paid and my phone is still not on its way to me. I have never written a review for anything but they have really showed me the worst customer service i have ever experienced and have not been at all helpfull
Hi Dani
thank you for sharing your experience here.
I am terribly disappointed that your purchase experience was not pleasant. Clearly, this is not what you or we had envisioned for your overall experience
Can i assume that the order # is 85537?
To start with, I would like to clarify if true that we informed our customer that although we do try to keep as much product in stock as possible at all times,
but due to unforeseen circumstances, we may sometimes run out of stock.
https://www.becextech.com.au/catalog/shipping-returns-policy…
Should we have any difficulty to obtain the items that are not in stock, we will contact you during the processing times to notify you and work out the alternative solution.
Having said this, i understand that you may be disappointed if your purchase becomes out of stock. Whilst we are unable to waive the shipping, we did upgrade your postage with free EXPRESS post to meet the deadline. I believe the tracking # has now been updated on the system.
In addition to this, your case manager, Ryan will also update you the express tracking.
Total customer satisfaction is our utmost priority and it is thanks to your constructive feedback and comments that we are able to maintain and further improve on our service standards
Thank you
p.s: All the case can be escalated. I will investigate this
Regards
Handy
Hi Dani
Update:
Handy here again. I would like to clarify if there was a miscommunication from our end because basically all case can be escalated and I apologize on behalf of Ryan about his wrong statement
I have resolved you have my word that this will not happen again in the future. Simply ask the case to be escalated to Handy
Nonetheless, I am glad to know your order has arrived before even Friday.
If you still need our/my assistance, please do not hesitate to drop your email or post the comment here and we will make things right for you
Regards
Handy
BecexTech Australia is sadly lacking in the customer experience department. I've purchased from them twice - the first time I bought a new Apple iPhone 6S, with no complaints other than a long delivery time (because unbeknownst to me, the item came from Hong Kong). Second time I bought an ex-demo unit Apple iPhone 7. The unit was fault - the audio didn't work, the sound vents were clogged with debris, and the lightening port had bent pins, resulting in the unit not being able to be charged, and electrical current running up and down the power cable, causing the unit to become dangerously hot. BecexTech advised me to take the phone to Apple to fulfil on the warranty, which I did. They did a thorough inspection of the phone, told me it was a supplier (BecexTech) fault and therefor repair would cost $459. For Apple, repair = replacement. The problem is, BecexTech will not accept responsibility and is sending me multiple emails daily with new and wonderful excuses why they won't pay for the repairs. I have had to commence legal action against them. I have no outcome yet - but I do have a brand new iPhone 7, which has cost me $1,117. I might as well have just bought the 7 Plus from Jb HiFi. I will not buy from BecexTech again and I suggest no one else does either. They just can't handle their own problems. They are head quartered in Indonesia, warehoused in Hong Kong, refuse to give out a phone number, and do not give one toss about Australian Consumer Law. Bad brothers - stay clear.
Hi Tunamornay18,
Thank you for taking the time to share your feedback. I regret that your experience fell short in meeting your expectations
My name is Handy writing from BXT. Based on report, I assume that your order is # 86846.
My apology for any inconvenience caused. I believe my colleague, Zlatan has attended and replied the issue through our online Message Center since 10th May.
As Zlatan advised, we are here to assist and help you to get this replaced or refund in accordance to ACL if Apple refused to help without incurring fees. However, at the moment we are not given the access to the unit which we believe we have the rights to determine whether it's faulty or not.
Therefore, please kindly retrieve the original phone (IMEI: 359152079621351) back and return the whole items to us as this will need to be assessed.
Return address is as follow:
PO BOX 33
12 Aviation Rd
Laverton
VIC 3028
Australia
Please ensure RMA card is accompanied in the delivery:
http://becextech.com.au/catalog/doc/BecexTechRAFORM.doc
We will reimburse the postage fees as well, please scan and send the receipt.
Regards
Handy
I have just ordered an LG G7+ ThinQ from Becextech, and after reading the complaints mentioned earlier, I am very worried for any problem which may happen with my purchase (I am a student with very limited budget, this purchase of NZ$1145 was a huge sacrifice…)
My order number is #1021531, Please Becextech, assure me that my purchase is indeed New, Genuine, Sealed and will arrive on time…
If so I will definitely recommend, trust and order more from you! Otherwise, well we both don't want to get into disputes (I'm studying law by the way)
I shall keep the discussion thread updated about this purchase/experience!
Hi Bastienhere,
To begin with, I would like to express my gratitude because of your decision of entrusting your purchase to us.
I can guarantee that your are purchasing 100% genuine and brand new LG G7+ ThinQ as disclosed in the product title.
Please be advised it will be inspected for Q.C purpose in order to ensure you receive the complete and non DOA items. This is our sole purpose to do extra work to check the package and seal it back with our company QC label.
The testing is outlined here for your reference as well as the warranty information:
https://www.becextech.co.nz/warranty-information-pg-20.html?…
"When you buy technology and lifestyle products online from Becextech you can shop with confidence that we have sourced the top brands of the latest gadgets at the most competitive prices.
The products we sell have been thoroughly tested for quality and reliability before going on the market"
We will need 11 business (including processing times) to deliver this. ETA: 19 - 23 July. The tracking number of delivery will normally be advised upon dispatch.
If you still need further assistant, feel free to send the email to our friendly customer service at [email protected] for quicker response.
Regards
Handy
Yesterday (13th July) I have finally received the phone! since order till delivery it look only 5 days! Quite impressive! :-) The device is working great for now.
I however have yet to receive the case+screen protector I added as extra in the order. I hope it will arrive soon :)
Hi Bastienhere,
My name is Zlatan from BXT. It's good to hear that your order arrived sooner and it's working great.
I notice that my colleague, Ryan has attended your email and assisting to refund both case and screen protector as we're currently out of stock.
Refund is paid via the original method of payment used for purchase and Ryan will update you as soon as it's done.
Cheers
Zlatan
Like most customers on this thread I too have had a rubbish experience with becextech. Ordered A new Samsung S9+ (o/no 87616) and paid $1050 all up. Initially all was well until 2 weeks later the screen would not come on. Sent the phone to their 'repair centre' Mobile Phone Clinic. Then I heard nothing for weeks. Finally after chasing them I got an email saying that the 'techs' claim that the phone was "liquid damaged", which is rubbish. I just paid $1050 for the phone and in the 2 weeks I had it I looked after it like a baby! From the photo it seems the PCB had failed with a burn in it, thus phone was unrepairable, but not covered by warranty due to fictitious "liquid damage" which is just an excuse to get out of giving me a refund or a replacement phone.
So now they have my $1050, and the phone and are demanding $55 to send it back! This is outrageous. These people are rip-off artists - do not deal with them! I'm going to spread this story to every forum I can find and make a complaint to Consumer Affairs and take it to Small Claims Court.
Hi Art123,
Thank you for taking the time to share your feedback. I regret that your experience fell short in meeting your expectations.
My apology for any inconvenience caused. I believe my colleague, April has attended and replied the issue with supporting evidence through our ticket support system dated 11th July.
Here is the image of the damaged PCB:
https://www.dropbox.com/s/7phob34wy0c40qx/PCB-87616.jpg?dl=0
To recap, please kindly refer to MPC comment :
"Phone has been assessed and have found to have liquid damage corrosion (shown in orange circles) and burn marks (shown in red circle). It is therefore out of BecexTech warranty". If you zoom the orange circles, the signs of corrosion are the parts in PCB which became whitish in color.
We believe that MPC has taken a thorough assessment before producing the statement. Unfortunately, it is beyond economical repair.
Last but not least, please do understand that admin fees will apply if it's returned with the damage and we had informed you prior the return. Please kindly check the return instruction dated 12th June.
The reason is that we are getting charged for this non-warranty inspection and have to pay the cost to repair center for their time, return postage, etc.
In saying this, i will waive the admin fees as a good gesture for you. We realize this is a disappointment situation to you, but at least you know that we at Becextech really do something to rectify this by waiving the admin fees.
Our senior CSR, Zlatan will update this to the ticket
Cheers
Sam
Looking to buy a new camera, noticed the Fuji XT-4 was selling for just under $1.9k
https://www.becextech.com.au/catalog/fujix-t4bodyblk-prt-p-1…?
This seems to be quite considerably lower than other aussie sellers;
https://www.georges.com.au/fujifilm-x-t4-mirrorless-digital-…
https://www.amazon.com.au/Fujifilm-Mirrorless-Digital-Camera…
https://www.digidirect.com.au/cameras/mirrorless-cameras/fuj…
Just never bought from them is all.
Cheers!
Anyone used these guys and had good service. Planning on getting a phone from them. Thanks in advance.
One consumer spent $608.95 on an Apple iPhone 6 from BecexTech, believing that the product was new. After the iPhone failed within three days, the consumer took the phone to an Apple store only to be told that that same phone had previously been purchased two years prior in the United States.
I want to know who's paying $608.95 for an iphone 6 two years after it's been released
Even when brand new they were $649
Something a bit fishy with that.
They are legitimate, in that they are selling what they say, not just fraudsters.
They have some very poor service reviews.
I have bought a phone from them without issues, with good savings.
I probably wouldn’t do so again, as they were a little slow to ship, and there are even more poor service stories these days.
Do a search of the ozBargain forums for them - plenty of complaints about their service.
I would avoid. Quite a few Whirlpool threads suggest the same.
There is a Becextech general discussion thread that's been running for several years, since 2016.
https://www.ozbargain.com.au/node/257136#comment
Their store rep is no longer active on Ozbargain. presumably they've given up on providing any customer support here.
Like the old HK reseller tobydeals yeah they are real. But it's a gamble. Don't think you can get warranty.
And it's luck of draw still savings to be had if you want to risk it.
seriously member from 2017 and asking bcextech……
just run away mate
And the fact he couldn't even search the forum's before posting a new thread 😬🤦♂️
yeah legit. but beware of expensive shipping fee.
Don’t do it kid
The kid could do it as an experiment, and report back to us. ;-)
I've use they before, they are a legit dodgy grey market reseller. You'll get what you pay for but with grey market phones/ refurbs the devil is in the details. Personally local retaillers are much more competitive now the AUD has fallen from it's 90+ cents days. Better of waiting for a deal and use giftcards.
Becextech isn't any worse or better when it comes to Grey market products. You'll definitely get it and something like a phone has very little to go wrong if it is brand new.
I wouldn't hesitate if it were a phone that wasn't available from Australia that you wanted specifically.
I've bought expensive goods from them in the past (camera gimbles) and got them for half the price of other retailers ($1500 vs $3000). No issues at all.
Only used them once. Phone was definitely brand new. However never used them again, as I read quite a number of bad reviews a couple years after.
Thanking all for input. Avoid as advised.
When are you guys able to get hold of iPhone x? What will be the price?
Looking for 256gb as price here is NZ$2099