Everbuying - Customer Service & Complaint Handling

Associatedmonty.melb @ Everbuying on 31/08/2016 - 11:27
Last edited 31/08/2016 - 12:02

Hi Ozbargainers

Thanks everyone for your kind support and trust on Everbuying. I have decided to open this forum topic for All your suggestions, complaints & recommendations. Me and Becky will reply to your comments here.

Please let us know

  • If you have any recommendation for any product on www.everbuying.net and we will try our best to come up with the cheapest price.
  • If you have any complaint regarding Product not being delivered with in the time frame or any other problem with the order you received.

Our mission is 100% customer satisfaction. Any order which has not been delivered with in given time frame is liable if either getting 100% money back or re-delivery of item.

I and Becky would like to thank Ozbargain for there support and trust. So far we have delivered more than 30,000 orders with less than 20 disputes.

Don't forget to Subscribe here

Thanks

Monty

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Comments

  • htrans on 31/08/2016 - 11:35
    +4

    Great thread Monty! I have had nothing but great service from everbuying.net

    I'll consider myself one of the lucky ones not to have any issues so far.

    knocks on wood

    • Associatedmonty.melb @ Everbuying on 31/08/2016 - 11:38
      +1

      Thanks htrans. Good to hear that.

  • enzioFirenze on 31/08/2016 - 13:42

    Apart from the occasional delays, I haven't had much to complain about with everybuying either. Good job guys :)

    PS: any deals on Xiaomi Yi II or Xiaomi Yi dashcam?

  • Huntakillaz on 31/08/2016 - 13:48

    Do you guys have Xiaomi Redmi Note 3 Global Version (w/ B28 700MHz) 3GB/32GB and if so any deals?

    Grey/Silver preferably

  • Undecided on 31/08/2016 - 14:16

    Thanks for this thread Monty! Any deal for dash cams, specifically the A118c or A119? I'm still on the fence which of the two I want to buy, so thought I see if you'll be posting a new deal for those 2 soon before deciding. Hope you & Becky can come up with the cheapest price yet! :)

  • Associatedmonty.melb @ Everbuying on 31/08/2016 - 17:45

    Some one received order in 11 Days :-)

  • Ughhh on 31/08/2016 - 17:51

    Does Everybuying stock any Benson approved Type C cables and adapters?

  • altomic on 31/08/2016 - 18:26

    I'm sick of people posting Everbuying "new account" priced deals. Can you put a stop to that?

    • nocure on 31/08/2016 - 18:28
      +2

      You're joking right?

    • Associatedmonty.melb @ Everbuying on 31/08/2016 - 18:30

      Got it mate.

  • macgregors on 01/09/2016 - 20:21

    monty would it be possible to get a deal on another little quad the last one i got came in a really damaged box so was out of the question for a present so am keen to grab another as a present for someone
    also i always kill micro usb cables so would be cool to get a deal on a decent quality cable

  • GreenLego on 01/09/2016 - 22:10

    Hello. I'm looking for a reversible micro USB data/charge cable, but I can't seem to find any on your website. Do you stock them? Maybe I'm using the wrong search terms. Thank you.

  • theguyrules on 01/09/2016 - 22:38

    Here's a tip:

    If you pay for expedited shipping and want DHL/Fedex and not some crappy third party that takes longer than advertised, ask for it.

    I was told that if I asked specifically for DHL I would get it. Weird and kinda dodgy.

  • treefidi on 01/09/2016 - 22:50

    My order still hasn't arrived despite apparently making it to Sydney a week ago, surely interstate doesn't take that long? But my real problem is trying to contact EB. LiveChat doesn't work, and I can't open a ticket because it rejects my (valid) email address. I'd email but there's no email address published on your site anywhere.

  • PerthectDeal on 01/09/2016 - 23:57
    +1

    I was skeptical at first with everbuying.net. I brought a cheap Floureon quadcopter that was excellent and great value on the site. Then went on to buying a VioFO A118C dashcam and so impressed then got another for the wife's car. Great price and better than ebay.

    Now highly recommend everbuying.net. Have past details onto a number of people after seeing my dash cam footage.

    Also to add all my orders have had quite quick shipping considering they are coming from China.

  • daurnimator on 07/09/2016 - 15:56

    I bought a dashcam back in late June, it never arrived.

    Shipping tracking has "Australia 2016-7-10 11:46:00 正在（已经）安排下一站的转运" as the latest update.

    I just put a complaint through today.
    Which was difficult, as the support page https://support.everbuying.com/ticket/ticket/index doesn't work in chrome (works in firefox).

    • Store Repeverbuying @ Everbuying on 07/09/2016 - 16:59

      Hi daurnimator，

      I am very sorry to hear about this issue.

      Could you please PM me your order number? Please rest assured I will check and solve for you.

  • newby2010 on 08/09/2016 - 18:09

    FREE SHIPPING ** AT YOUR OWN RISK **

    Bought a $120 Android Tablet from EverBuying. 3 weeks later. Tracking shows "delivered". Well I didn't sign for one and certainly have not got it. We were home all day during the day they reckon it was delivered.

    Raised dispute with EverBuying, they offered to refund half $60.

    Raised dispute with PayPal - record shows "delivered"- you loose. Not covered. No prove of delivery - too bad - you loose, goodbye.

    Contacted EverBuying again, to their credit, they refunded $60. I lost $60.

    It seems to me this Shipping Agent used by EverBuying is gaming the system and you loose every time. Tell me you can't just make the record to show delivered instead of paying out a claim.

    Fellow OzBargainers BE WARNED. And if you think PayPal will look after you'll be wrong.

    • Store Repeverbuying @ Everbuying on 12/09/2016 - 20:01

      Hi Newby,

      I can only image your disappointment.

      As for the package shows deliverd, we did ship the package at the right address and either someone took it or it has been lost locally. Our shipping company will not compensate it. We advised that you could claim compensation from local post office. Once you got the claim ID from post mail, please forward to us, we will follow it up for you.

  • pifts on 15/09/2016 - 00:13

    Thought I'd by myself a Nitecore T-Series Tube during the sale. Used 86EB points $4 USD payable after which is a good deal in my eyes.

    Product came DOA, probably faulty battery. Support tells me I can either get a 2USD refund, or pay 3USD to get a new one (nearly what I paid for it) but no refund for my spent EB points. Pay in USD, use points, wait for ages, for a chance to receive a working product…

    I get that for some this is a negligible amount but it's just too much and too many hoops to go through to save a few bucks.
    /rant

  • Autonomic on 16/09/2016 - 05:36

    Hi Monty.

    You've done a few deals on the Xiaomi Mi IV Hybrids - any chance you could do another?

    Thanks

  • [Deactivated] on 20/09/2016 - 17:04

    Had one of these delivered in 11 days.

  • TRD on 30/10/2016 - 18:25

    I bought a few KZ headphones and it still hasn't arrived. Been 2 months now.

    • Associatedmonty.melb @ Everbuying on 30/10/2016 - 21:19

      Can you please send me ur order number.

  • xanderf on 31/10/2016 - 21:54

    Hi Monty,

    Ordered Xiaomi headphones 3 months ago, they still haven't arrived. Tried to sort it out via a ticket and they are refusing to send me out a new pair of $5 headphones as they swear they shipped them out…

    they also said they'd get back to me in two business days and it took them a week (i did message them to remind them as well) UGH

    Order no: EE1608162311474368

    • Associatedmonty.melb @ Everbuying on 31/10/2016 - 22:10

      I will get Becky to sort ur order ASAP.

    • Store Repeverbuying @ Everbuying on 31/10/2016 - 23:01

      Hi xanderf,

      I have emailed you for solutions,pls check that with your mail box.

      Thanks,

      Becky

  • tryagain on 04/12/2016 - 14:14

    How long do we need to wait for an order before we can assume it's not coming. I bought through This deal but is still a no show.

  • Gav on 22/12/2016 - 22:32

    Hi Monty, headphone order from late October not received. Sending Becky PM now.

  • Gav on 04/01/2017 - 18:23

    I just lodged a chargeback. Avoid these muppets. Product never arrives, unpublished conditions get presented when you go to support (e.g. waiting 2 months before they'll do anything), then you get the runaround, including from reps on here. Not worth the time or effort.

  • Flashlightfanatic on 23/03/2017 - 14:32

    Hi. I have waited months for an item I ordered, I contacted support on Everbuying and I'm not happy with the solution offered, half value refund.
    Could you please look into my case, "T17030303955". Thanks

    • Flashlightfanatic on 13/07/2017 - 15:35

      Been a long time since I wrote last. I assumed that their support site was dead, but apparently it works with Internet Explorer (I had previously tried both Firefox and Chrome and couldn't access it).
      Anyway, no other solution was offered. A quite disappointing experience with Everbuying to say the least.

  • Trickle on 15/04/2017 - 00:46

    Hi. Ordered xiao mi headphones from everbuying and they arrived DOA. The left earbud does not work. I contacted everbuying and the reply was fast but i was told i would only be offered a 2usd refund since the product was 'not fully defective'. Frankly if i order a product and receive something that is basically unusable i expect a full refund. This is not good enough

  • oblation on 02/12/2018 - 09:31

    Hi, i'm late to the party but to be honest, I'm FURIOUS. I ordered 4 items from your store in OCTOBER, it is now the 2nd of December and they have still not been delivered and i have not received a single update. I tried to email my frustrations but apparently it didn't go through because the email 'no longer exists', I spent $45 (rounded) and $15 (rounded) on shipping. I'm frustrated and at this point i only want one of the items and the rest of my money back.

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