I purchase a brand new Dyson vacuum cleaner early this year. I bought it from a guy in Gumtree where he said he got it from Harvey Norman. I trusted him because the vacuum cleaner looks new ( no single scratch at all).
Around a week back, I posted an ads in Gumtree trying to sell the vacuum cleaner due to no longer needed. I advertised it with the model as the title plus attached multiple photos of the vacuum cleaner itself and with all the accessories. In the description, I just wrote "Excellent condition. Powerful Vacuum." as I am too lazy to wrote more information due to the title explain the item itself.
A women interested with the vacuum cleaner and contact me with bunch of question. I have explain to her that I got it brand new early this year and I no longer needed due to I have a Samsung robot who can vacuum the unit. Later that day, she ask her fiance to paid for the item and pick up the vacuum cleaner roughly around 4pm.
When her fiance came to pick up the vacuum cleaner, I show him the photo of the vacuum cleaner plus pointing in details all accessories listed in the ads. I also wanted to tested the vacuum but her fiance said do not need it as he trusted me.
Around midnight, I got a text from her saying that the vacuum cleaner is not as what she expected. She said I lied to her about buying it early this year as that is not the model as she expected. and asking if she can have her money back. In the morning, I replied to her explaining that I did not lied to her and she could not have her money back as I do not think refund policy is there for buying selling in Gumtree.
After my replied, she keep accusing me that I lied about buying it early this year. She said that she also contacted Dyson, and Dyson said it is bought in December 2010 and threatening to proceed further action if i did not give her back her money.
I then replied to her mentioning that there is no refund policy. Beside, her fiance already inspect it (comparing with the photo that I posted in the Gumtree ) before he paid for it.
What should I do? I do not want to give her back her money as her fiance has inspect the item before he paid for it.
What is the best way to do it?
Thank you in advance for all your opinion or comment and apologies for super long story.
Note: I have delete the post from gumtree but google have a cache of the ads. here is the link: http://webcache.googleusercontent.com/search?q=cache:ptT5C1h...
Thanks guys for all the suggestion about my issue. I am glad that I went for the right place to seek for suggestions.