Is it true that myer on eBay can't give me a refund if a dispute is opened against them?
The story is, I bought the 48" batman with the light up chest from Myer on eBay. It never came so I contacted them and was told it was sold out. The ordered was cancelled and a refund was promised. Which was fair enough but multiple emails in and over 3 weeks later still no refund. They kept on telling me that the refund won't take much longer, it's pending for approval, it's with the Paypal team for processing…
I was sick of waiting for my refund so I opened a dispute against them and then received a message from them asking me to close the dispute because they are not able to refund me when the dispute is opened.
Sounds strange? I have never had so much trouble getting a refund before. Any in sight appreciated. TIA.
I have been in direct contact with eBay and this is what they said:
"The seller can actually process a full refund directly through the request you opened in eBay Resolution Centre."
So it's a load of bull that Myer said I had to close the dispute for the refund to go through.