Do You Ever Refuse to Park at McDonald's Drive Through ?

So on the weekend I was in a McDonalds drive through, average amount of cars, there was a wait of about 3 mins before I got to the window, my order was for 1 cappuccino and that is it, got to the window and they ask me to park for it.

I refused, then the lady at driver through told her manager that I refused. And within less than a minute my coffee arrived.

Totally get why you have to park when you are ordering a big meal/meal with changes etc, but 1 coffee - I haven't ever done this before, but for my order, I though the request was unreasonable.

closed Comments

  • +571 votes

    jesus.. just park

    • -421 votes

      Really, for 1 drink, and you are ok with this ? I takes more time to park and for them to walk out and give the coffee to me, why can't I just wait in the drive thru line ??

      • +202 votes

        If it was a soda drink like Coke or Fanta then it can be questionable….but for a cappuccino, that requires a little time to make and is understandable to may be asked to park the car if it isn't ready.

        Also don't be selfish, there may be others behind who are waiting too, whose orders may be ready ahead of your cappuccino and you're clogging up the drive through. You're only moving up a few metres to give way.

        Do you also do this at normal coffee shops and refuse to move away from the ordering spot?

      • +20 votes

        Because there are other people in line and they can give them their food instead of arguing with you.

        The only time i don't think its acceptable is if there is nobody behind you/in line.

      • +68 votes

        You are saying that you are more important than everyone else. This isn't a queue in China.

      • +31 votes

        How did you know there may have been 20 coffee orders before you and it may take a while. It's not just your order.
        The one you got was probably someone else's and they then had to wait even longer.

      • -29 votes

        I know your getting reamed here and loosing the argument. But I have always wondered this as well, the amount of times I get told to park, and then as soon as I'm lined up in the spot I get a tap on the window… so annoying !!! If your going to tell me to park, take 5 dam minutes or something so I can atleast read the paper or check my emails.

        • +44 votes

          First world problems.

        • +17 votes

          Apparently there is some kind of points system or something between stores, they get ranked. If an order takes longer than a certain amount of time (2 mins or something like that), it really hurts their score/rank for that day. But getting the customer to park completes the order as far as the timer goes. This is what I was told by an employee anyway.

        • -36 votes

          @Grillman:

          They could just work harder/faster. Everyones got deadlines in every industry !! Personally I dont care though. It just seems stupid to me, thats all. Tell someone to leave and then waste a resource again to chase after that person and deliver the item. Why not just inject that resource into faster order preparation.

        •  

          @Grillman:

          that's why managers sometimes drive in circles through the drive thru

        • +6 votes

          @Grillman: Haha at Hungry Jacks we used to put through hundreds of transactions for the free tomato sauce to bring our average drive through times down….managers were always so happy with our performance…just had to hide all the receipts!

        •  

          @Grillman: This is true. I use to work there. They park you to improve their ranking. Which goes against the whole point of it anyway. It should be reflecting their productivity.

      • +44 votes

        We get this attitude too at my workplace (retail environment).

        Main reason is YOU’RE NOT THE ONLY CUSTOMER WE HAVE TO SERVE.

        • -26 votes

          I buy online because retail service is just poor everywhere across the board, and as a result I want to contribute to the demise of the retail industry and phase out brick and mortar stores.

        • +4 votes

          @TheBilly: Holy guacamole, reading your comments makes me feel gracious I am able to empathise and understand that I can not fully comprehend every hidden process behind a service. Friendly service announcement, retail service isn't the problem, it's definitely you my friend. I encourage anyone to garner some direct retail experience regardless of whether you need the money during/between study. Good practice for improving communication skills but also lets you appreciate both sides of the coin so you can treat employees as you would want to be treated.

          I have no doubt if I were to have come across you during my retail experiences you would have been unnecessarily unpleasant and ignorant of the system. Also the retail industry shifting to online certainly won't make service communications much better.

        • +1 vote

          @GrumpyGandalf:

          Worked in sales for half of my working life (about 15 years). Service is poor across the entire industry, nowadays retail stores are just display rooms where you do all your research online and if you need to view the product you go and view it, because you can't expect the workers to actually know anything. Just because my statement is harsh, Im just a realist. I can comfortably say, most people on this website would jump at an online bargain to save a $1-$5 so the hypocrisy is really strong here. Me on the other hand, I know the service is shit, if I want to buy something and have done my own research but I physically want to look at it. I go to the store, view it - then offer them 15% on top of online quoted prices for them displaying it to me. This is a fair and reasonable markup for effectively them doing nothing but display it nicely.

          Also, retail workers always say your not the only customer we have. But that is a mistake, because when you are serving a customer, that is the only customer you have to serve, you dont just half treat that customer and turn your back on them. You solve every issue or provide the right guidance and move on. Nowadays retail workers don't give a shit. Likewise I dont care about supporting their business either or ensuring their job security.

        • +1 vote

          @TheBilly: You make some very good points albeit quite harshly.

          The service is very lacking in Australia in general, not everywhere, but a lot of places. To the point where if I receive any kind of actual service, not only do I make the purchase, but I always send an email to the business to recognise that person's effort - I do this for almost all business I transact. Why? Because I think in today's climate, it should be rewarded. It's positive reinforcement of a job well done.

          Retail and service industries overseas and certain places in Australia are far better. NSW IMHO is the worst but also has the worst customers.

          It's very easy to complain but we rarely give credit. I try to teach my staff this as well. My business is successful because we base everything on providing excellent service.

          That said, retail in particular, is a hard slog for terrible pay so if you can get through the customers with a terrible attitude who treat you like dirt, the management who treat you like an idiot and all for pay that should be illegal, then kudos to you and I hope someone like me recognises that you deserve something more and offers you a career. I've done this once or twice before and I've seen people flourish in different roles.

          As for the OP parking at McDonalds… Just park and STFU. Who made you special?

          I guarantee they spat or worse in your coffee. You obviously never heard the rule "Don't mess with people who handle your food".

          Also, who actually goes and buys a coffee from McDonalds anyway? May as well drink Nescafe at home.

        • +1 vote

          @imurgod:

          Great summary, couldn't agree more !!

          Also Im not special, I do always park. I just said its annoying because as soon as Ive parked the coffee arrives. It seems very innefficient - and surely there is a way of improvement.

        •  

          @TheBilly: I can't comment because I've never worked at Maccas or in the food industry and maybe you're right.

          The "special" and parking comments were meant for the OP, not yourself. Should've clarified that. Apologies.

        • +1 vote

          @TheBilly:

          That looks inefficient, even crazy, from the perspective of a single customer. However, things start to look different when you take a systems perspective.

          You could look at the whole process a production line, but instead of "start with frame, add engine, add bodywork, add doors", you end up with "take order, take money, cook food, deliver food". However, even a production line is too simplistic a way looking at it.

          In reality, some of these tasks can be done in parallel: your order could be cooked while they are taking your money. Taking it even further: different equipment is needed for different dishes, so someone's coffee could be prepared while their burger is being cooked, and so on.

          (I don't know how things are planned or managed at McD's specifically, I'm just giving examples of what could theoretically be done…)

          Ultimately, though, it's not about getting any given order out as quickly as possible (although that's probably still a consideration in the design of their process), but it's more about throughput: pushing through as many orders as fast as possible overall. Some orders may take longer than others to prepare; you'll see this when that smug git behind you in line gets their order before you, simply because they ordered something simple or common that the grill is optimised for and the staff can construct on autopilot, whereas your custom McBastard With Cheese requires a grill slave to actually engage their brain and think about what they're doing.

          A final thought: improved throughput will probably mean faster food the vast majority of time, especially if you include the amount of time you waited in queue before you could even start making your order.

          Food for thought! Or maybe thought for food… ;-)

      • +12 votes

        why don't you just make your coffee at home and you won't have anyone else to blame but yourself?

      • +4 votes

        You probably shouldn't behind the wheel if it takes you more time to park then for them to walk out. I mean, you move forward and a little to the left/right……
        Great, by reading your comments, not only do I now feel dumber because of you, I totally forgot what I came to ozbargain for.

      • +4 votes

        -223 votes
        wow… It's been a while since JV "retires" lol

      • +2 votes

        this is the biggest roasting i have seen -224 votes..

      • +5 votes

        Look at it like this, you are ordering coffee from a coffee shop, after you order you wait to the side right?
        This is pretty much the same as ordering and refusing to move away from the till until you get your coffee, holding everyone else up.

        What if people behind you wanted to just order a muffin or something? Such selfish thinking.

      •  

        So many negs…

      •  

        Sorry son but the mob has spoken.

      • +1 vote

        damn you are selfish and wasting ppl time

      •  

        In my opinion, drive-through is for lazy ass people (in a really bad way!). Unless there's no parking at all.

        •  

          This is crazy! I went to maccas last night and the car park was empty. Inside the store was empty but the drive through was backed up back to the driveway entrance. This was maybe 6pm. It was one of the silly double drive through and when I got out of my car to go inside, all I could hear was people yelling at each other and beeping horns over who had right of way.

          I was with my 5yo daughter and she was asking what all the noise and yelling was about… all I could tell her was, "that, my child, is what entitled arseholes look and act like."

      •  

        Have you had a coffee in your life? If it was drip coffee, it's instant. But for the majority of coffees, it takes a couple of minutes to make. At every cafe, you see people wait on the side for the coffee. How is this situation any different? You essentially made the wait time 3 minutes longer for everyone behind you.

    • +1 vote

      Jesus wouldn't need to park he would just get his own food

    • -1 vote

      if you park, they take their sweet time

    • +2 votes

      Not siding with OP, but I can understand how unfavorable it could be. One day, I ordered two meals in drive thru. Paid and was told to wait in the bay. It was so frustrating seeing all the cars behind being served. After 10 minutes of waiting, I went in and asked about my order. Apparently they had forgotten so I went back into the car and waited 5 more minutes before they delivered my food.

      •  

        Happened to me once, waited 10 minutes, went in and they pretty much yelled at me for coming in. Got home with my order after a 15 minute wait and they'd forgotten my fries -.-

      • -1 vote

        And THERE IT IS. Spot on. the service levels are quite pitiful at some McDonald's stores. I highly doubt someone has driven behind the OP and ordered just a sweet and sour sauce by itself desperately waiting 60 more seconds to get their order ahead of someone in front of them. If it takes less than a minute to bring you a friggen coffee, surely they just bring it straight to you?! What an average drive thru

    • +1 vote

      +333 votes
      wow… for me this may be the first comment I see with more than 300 votes

      •  

        I also came here to say this.

        Holy Hannah, that's a crazy amount of upvotes and downvotes. Up 508 - Down 373.

        ..I upvoted.

    •  

      First world problems, is your time so valuable that a few more minutes of wait will turn your world upside down?

  • +80 votes

    Everything is a thing now in Internet. I wish I could undo reading this post. :)

  • +53 votes

    And some people wonder why they get "rude" service…

    Just park the damn car!

  • +11 votes

    Dude who cares, life is way too short to worry about such things

  • +16 votes

    I'd question why you didn't just go into the Maccas and get the coffee from the counter in the first place………..

  • +48 votes

    Did you enjoy the coffee? Didn't detect any saliva notes per chance?

    • +19 votes

      This. Never and I mean NEVER make the person who is preparing your food unhappy. This is a fact.

      • +2 votes

        …unless you like freebies! haha

        I saw what my mate did to a high school teacher's maccas sundae. Half of me felt so disgusted and the other half wasn't sure whether to laugh.

        • +2 votes

          what did he do?

        • +6 votes

          @Archi:

          It was a maccas outside a busy cinema and the movie marathons were starting soon so there was a bit of a rush. He filled a little cream the bottom of the cup, pretended someone was calling him and he went out to where they make the burgers. Within a couple of seconds, he spat in there and had his finger in his butt (ok, I don't know if it was actually IN his butt, but he said it was!) Then he stirred the bottom of the cup with his bare finger. He casually walked back out to the machine to fill up the rest of it.

          To me, the bottom bit looked obvious that it'd been stirred because I can normally see the swirls from the bottom up - but there were no complaints.

          A few people inside saw it but no-one said anything.

        • +1 vote

          @bobbified:

          if only people were truthful about how they have or seen people handle food… I'm guessing most people will stop eating out hahaha

        •  

          @Archi:

          You sound like you've got a few stories up your sleeve too! haha - feel free to share them!

          I've been put off indian food because years ago I read about one of the better known restaurants getting busted for "unhygienic" practices. I don't remember what it was called but they found huge pots of curry and there were worms/maggots all over it. Whenever a customer ordered a curry, they took a scoop, scraped away all the little creatures and served it. The owner of the restaurant said that it tastes better like that and it was common among the indian restaurants.

          It's been quite a few years and I've never eaten anything from an indian restaurant. haha

        • +6 votes

          @bobbified:

          This is why I watch the assembly of my burger like a hawk.

        • +1 vote

          @bobbified:

          something comes to mind… I was in ikea tempe last night and just getting a quick bite at the food hall whilst waiting to get served I observed a gentleman wearing food handling gloves breaking apart a whole frozen cake into pre-cut slices, he continued to rub his nose profusely with the gloves on and then continue with the cake breaking,

          not as nasty as your story but that's something that happened last night,,, I've have really got to dig into the memory bank for another,

        •  

          @bobbified:

          You should watch kitchen nightmare. You'll save a lot of money after watching that ;)

        •  

          @bobbified: Wow puts me off macca's and other fast food places. I'm never rude to staff. but you know some teenagers.. might be off their shift in few minutes and you may have just pissed them off just by ordering a meal in their last minutes of the shift. That's why easier to go to places like subway where they prepare in front of you. Better to eat half Soy and Chicken than butt fingered coffee I guess.

        •  

          @bobbified: Btw jokes on your mate as well.. He fingered his butt.

        • +2 votes

          @bobbified: I don't even know where to begin with how sick that is….and that people thought it was funny / said nothing.

        •  

          @anonymous01: "Butt-fingered coffee" - This is GOLD!!!!!

    •  

      Maybe a little creamier than usual?

  • +31 votes

    They most likely pushed other people down the queue, and made your coffee just to get your rude a$$ out of there.

    • +20 votes

      Yep, from reading his comments, odds are that he didn't even stop to think he was probably queue-jumping, but he instead took the time to sit down and write a complaint to the Internet about how he was poorly treated.

      The irony here is that he thinks McDonald's were being unreasonable - not him.

      Entitlement 101

  • +6 votes

    If you'd ordered from a cafe then you'd have had to wait a couple of minutes while they made your coffee anyway, unless you're the only customer in the whole place, so I don't really get why this is such an issue to you.

  • +18 votes

    I see a disableduser123456 coming up!

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