This was posted 6 years 7 months 27 days ago, and might be an out-dated deal.

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Further $10/Month Discount on Month-to-Month NBN Contracts @ Buzz Telco - from $39/Month for 12/1Mbps Unlimited after Discount

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Further $10/Month Discount on Month-to-Month NBN Contracts @ Buzz Telco - from $39/Month for 12/1Mbps Unlimited after Discount
Go to Deal
Store RepBuzzTelco on 28/08/2017 - 13:00 buzztelco.com.au (4736 clicks)
Last edited 28/08/2017 - 18:24 by 1 other user

Buzz Telco is excited to announce the return of our $10 Off Promotion for a limited time due to popular demand. This will only be available to the first 3,000 Applicants only.

Our plans all come with Unlimited Downloads and your Basic Home Phone Service.

Of course Terms and Conditions Apply, this is only available to the first 3,000 customers and is only available to new customers.

Why the 3,000 customer limit? We have decided to limit the promotion this time to remove the risk of doing damage to our network (getting congested and having customers experience slow speeds). The 3,000 Service Limit has been carefully calculated by our Network Engineers to ensure that we will not be seeing congestion from this promotion.

Our Plans are:

Basic Unlimited - Up to 12/1Mbps - $49 per Month - Only $39 on Month to Month Contracts
Standard Unlimited - Up to 25/5Mbps - $59 per Month - Only $49 on Month to Month Contracts
Premium Unlimited - Up to 100/40Mbps - $69 per Month - Only $59 on Month to Month Contracts

All plans include a Static IP Address and are available across all access types (except Satelite). You will need a NBN Ready Modem to use this service and we do require VLAN Tagging for FTTN and HFC Connections (we are working on getting rid of this requirement).

If you need a NBN Ready Modem we offer the NetComm NF10WV for $120 or the NetComm NF17ACV for $150. Both modems include Delivery and Configuration.

Please be aware, we do offer our connections as IPoE and not PPPoE, so if you are going to be using your own modem, this is something you will need to check, we are able to help with that.

Please contact our team if you have any questions. Our Brisbane Based Call Center is open 24/7 and during the promotion, our Live Chat Team will be available from 9 AM to midnight Monday - Friday.

Due to the high demand we generally get when we launch an OzBargin Promotion, there may be delays in responses on this forum. We have allocated two representatives to answer questions on this forum, between 8 AM - 4 PM and another between 4 PM and midnight, however, please be aware they do other work as well :).

We are not putting a time limit on this promotion, however, as soon as we are sold out the promotion will be over. We can not extend this offer as it would risk us affecting the service being delivered to our customers.

A popular question that keeps getting asked is if we allow pre-orders. I thought I would take the time to give an answer in the main post for easy reference: We allow pre-orders up to July 2018. This will lock you in as one of the 3,000 Services on the promotion. Your first month will be taken up front, however if you decide between now and when your service is scheduled to start that you no longer wish to receive it, we will happily refund your money.

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closed Comments

  • CyberMurning on 28/08/2017 - 13:02
    +4

    put NBN on the title somewhere please - someone will think this is mobile phone contract, or ninja warrior contract

    • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 13:03
      +1

      Done. - Jeremy

      • Iamspy on 28/08/2017 - 19:55
        +1

        You are the best NBN deal available at this moment anywhere in Oz.
        But it is shame that your login/portal area is nowhere close to any professional standard.
        Even it doesn't have any usage meter.

  • drogba on 28/08/2017 - 13:09
    +1

    Hey Jezza,

    Do I need to get a modem specific for HFC from you guys, or is that supplied by NBNCo.

    I already have a NBN compatible modem however i think thats only for fttn

    • psy on 28/08/2017 - 13:11
      +1

      nbn provide the cable modem.

      buzz will offer a router on certain plans, or you can byo.
      some isps require the wan to be vlan tagged. not sure if buzz do.

      • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 13:16
        +2

        All correct, also, unfortunately, we still require VLAN Tagging, working to get rid of that. - Jeremy

        • osaya on 28/08/2017 - 15:12
          +2

          particularly re: a HFC connection, what does VLAN tagging mean, and what implications does that have on a BYO router?

        • Clementt on 28/08/2017 - 19:22

          Hi Jeremy, do you offer router for certain plans? I am on fttp

  • OpenHand on 28/08/2017 - 13:12
    +8

    Signed up during the last deal. Seamless set up and service so far with FTTP on the 100 / 40 plan, paying about half as much as I was with Internode.

    I had read about some initial problems on the OzB thread but I signed up a couple of weeks after the deal was posted and didn't have any issues with communications etc.

    • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 13:56
      +6

      Hi OpenHand

      Glad to hear you are enjoying the service and had a seamless setup.

      With regards to the communications issues, we have listened to our customers and this is something we are constantly working on. Some of the steps that have been taken so far include: additional staff training, additional staff in both Activations and Support, new Social Media Manager and also a new Customer Experience Manager. We know that we still have a long way to go on this front and are going to continue working on this as a priority :).

      Cheers

      Jeremy

    • EVA-01 on 28/08/2017 - 16:14
      +1

      Exact situation. Moved from my $105 Skymesh plan to $59 at last promo. Couldn't be happier!

  • ShortyX on 28/08/2017 - 13:12

    Any congestion? Do you offer a free month trial (particularly for FTTP) so we can test it?

    • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 13:48
      +2

      Hi Stix

      We monitor our usage at a per POI level closely to ensure no congestion. Unfortunately, sometimes it does happen however it is something we get on top of quickly and get resolved quickly. At current, none of our network is exceeding 60% during peak times (most of it is sitting around 25 - 50%).

      Cheers

      Jeremy

      • ShortyX on 28/08/2017 - 13:56

        Thanks Jeremy. So no free month trial?

        • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 14:05
          +6

          Hi Stix

          Unfortunately not. This is a common request and something we may consider in the future, however our current contracts with our Upstream Suppliers include us paying setup fees so a 1 month free trial would be extremely risky for us (offering it across the board) as it would be a lot of money being paid out in cancelation and setup fees for services where we have nothing coming in.

          We take the risk with our customers on our Month to Month plans as it forces us to offer quality service or risk losing a lot of money. However, with trials, a lot of people sign up with no intention of keeping the connection and this is a risk we don't want to take.

          Of course, if there is a problem with your connection and we aren't able to fix it we do offer refunds :).

          Cheers

          Jeremy

        • ShortyX on 28/08/2017 - 14:25

          @BuzzTelco:

          Thanks. Which company provides the backhaul?

        • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 14:27
          +3

          @Stix: Hi Stix

          Our Backhaul to NBN is provided by AAPT. Our IP Transit is a mix of AAPT and Vocus.

          Cheers

          Jeremy

        • ShortyX on 28/08/2017 - 14:28

          @BuzzTelco:

          Thanks Jeremy - appreciate the quick responses!

        • Tuba on 29/08/2017 - 00:36

          Its no contract, free is a tad much for testing but I suppose you have to give it a crack. I too have been mostly pleased with Buzz, on my 3rd month. I did have an email stating NBN needed to come to my house a week or so ago between 1 and 5pm, I waited, no show. Sent an email, and again the next day to the same person at Buzz but have not heard back.

          I have a couple stability issues. But it might be my nice flashy Netgear.

    • halfnhalf71 on 28/08/2017 - 16:00
      +4

      I've been with Buzz over a month on the 100/40 plan and have run maybe 9 or 10 speed tests over this time. I typically ran them between 6pm and 11pm and i have NEVER reached download speeds above 40Mbps. Typically i get around 30Mbps. My place is FTTP and i'm in Brunswick, Vic.
      ONly reason i'm staying at the moment is that the cost is about what i was paying elsewhere for a 25/5 and i was getting 20-25Mbps downloads there. So a slight improvement for same cost overall.

      • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 16:12
        +3

        Hello halfnhalf71

        Can you please send me a Private Message? You shouldn't be getting such slow speeds. If you send me a message I can speak with the relevant teams and get that fixed up for you.

        Cheers

        Jeremy

      • Tacosaurus Rex on 28/08/2017 - 16:57
        +2

        Gotta echo @halfnhalf. Speeds were all over the place from 30ish upwards to 80. Never knew what I’d see. Latency was around 30ms always. Meanwhile ABB was always 90+ and 2-5 latency for me.

        Buzz were ALWAYS polite on the phone, so can’t fault that (although emails often disappeared into the abyss). My suggestion is to always call.

        Buzz are cheap, and I’m sure they’ll improve. Just not for me right now.

      • dts88 on 28/08/2017 - 17:42

        I'm on 90 -98 down, 30-38up at most the time.

      • beerbudget on 28/08/2017 - 19:18
        +1

        I've never gone over 22down, 4up. As low as 4down. Been with Buzz for 6 weeks. FTTN.

  • Cheapo Moose on 28/08/2017 - 13:14

    Wow… that seems awfully cheap for unlimited data on 100/40 speeds including phone.

    NBN just became available for us and based on ISP recommendations, I signed up for Aussie Broadband @ $105.00/month for 100/40, 1TB.

    Did I make a mistake?

    Does Buzz Telco have their own infrastructure or are they piggy backing on Optus or something.

    • pyramid on 28/08/2017 - 13:16

      Must be piggy backing. I don't think except Optus/Telstra anyone else has network/infra setup.

    • Diji1 on 28/08/2017 - 13:29

      I signed up for Aussie Broadband @ $105.00/month for 100/40, 1TB.

      You're paying he same as 100/40 Telstra service last I looked. Except AFAIK Telstra now offers 2TB, could be wrong. (Telstra also count uploads as downloads though)

      You are being ripped off by a large mount. Some Telcos such as Telstra and perhaps Aussie offer different prices to different people and have complicated structures designed to confuse and trick the customer eg Telstra "speedboost" idiocy where the customer volunteers to pay for something that they can ask for and get for nothing.

      Mind you 109 bucks for 100/40 Telstra is good for Telstra, some people (vulnerable people and fools) pay 149 for 12/1 200MB on 24 month contract.

      • Cheapo Moose on 28/08/2017 - 13:36

        "Speed Boost" with Telstra is about $30/month to go from their standard 25 connection to a 100 connection. I tried calling them to get it included for free and they wouldn't budge. I wasn't interested in going into a contract either so I eventually went with Aussie (month to month).

        • PinzVidz on 28/08/2017 - 14:13
          +1

          FTTN has just been made active on our area, asked Telstra for a bundle quote the other day, initially they were going to discount the so-called "Speed Boost" by 50% (i.e. $15 off) but I asked them if they could do better and eventually they said no extra charge for Speed Boost. $80/month for 100/40 500GB with VOIP local/national included (pensioner discount in there somewhere too). Their standard online offer is $80/month with 500GB (no Speed Boost) and pay as you go VOIP.

        • PinzVidz on 07/09/2017 - 11:42

          Managed to get mobile calls included in this bundle from Telstra. Strongly considered Buzz, but let down by long waits in online chat and no option to call. Besides, there's a good chance Telstra has a much better CVC ratio.

      • ShortyX on 28/08/2017 - 13:40
        +1

        149 for 12/1 200MB on 24 month contract

        Pics or it didn't happen. :)

      • dazweeja on 28/08/2017 - 15:27
        +3

        I don't think they are being ripped off. Nearly every Aussie Broadband customer will confirm that they don't get any significant peak congestion. They have policies in place that enforce this, e.g. if a POI is over 80% capacity, they'll stop selling on that POI until more backhaul becomes available. They buy enough CVC so that their customers are catered for. It costs money to actually provide the speeds that people are paying for.

        The same cannot be said for Telstra NBN. You might get lucky and get no congestion, you might not. Even with less data, I think the Aussie Broadband deal is better value because it's a better product.

        • Pacify on 28/08/2017 - 16:33
          +2

          ABB is fantastic for speed.

          I'd bet that Buzz telco gets significant congestion now or in the future, they getting too many customers for their CVC

    • mathew42 on 28/08/2017 - 13:59
      -4

      Did I make a mistake?

      You chose an RSP which doesn't offer unlimited plans so that was a good choice, because the heavy downloaders go elsewhere.

      Every RSP selling unlimited plans is likely to experience congestion simply because a few users (<10%) thrashing the network will cause congestion when contention ratios are around 1:100.

  • ericshurn on 28/08/2017 - 13:19

    Any offers for existing customers?

    • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 13:57
      +4

      Hi ericshurn

      Send me a Private Message on here, with your account details, and I will see what we can do for you.

      Cheers

      Jeremy

      • Enjj0y on 28/08/2017 - 14:42
        +1

        I also sent you pm. Just joined 11 days back.
        Happy Customer

      • PriUdu on 31/08/2017 - 14:25

        Hi Jeremy,
        I was inquiring with your online staff about subscribing for 100/40 package with the router.
        My doubt was that my house is not finished and handover was due in Mid/End September.

        I had a chat with my site supervisor, and they agreed to allow me to book and install for NBN.

        Alas, to my dismay, the promotion was expired. I have created an account for this and was ready, but did not proceed with the payment as I was told that the promo is up until end of the month.

        Can you please tell me how I can proceed with this further?

  • bsd on 28/08/2017 - 13:19

    i'm currently with buzz on the Premium Unlimited - Up to 100/40Mbps - $69 per Month - Only $59 on Month to Month Contracts. The speed is very inconsistent. The best speed test i could get is around 45 to 12. im getting no where close to 100. I've talked to their online chat and they said because i'm in the cross over area and it will take up 18 months before i can get close to 100 and consistency with my the speed. i looking to around for better one.

    • Online Bathroomware on 28/08/2017 - 13:26

      FTTN?

      • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 13:44
        +8

        To be in a "cross over" area, it would have to be FTTN. This is a NBN issue with Co-Existence and unfortunately not something we have control over.

        Cheers

        Jeremy

        • Piranha2004 on 28/08/2017 - 14:35

          Did you actually buy sufficient capacity to service all your customers?

        • yotis on 28/08/2017 - 14:39

          Hello Jeremy, I will PM you about my connection on HFC with inconsistent speed on the Premium Unlimited plan.

        • edshays on 28/08/2017 - 14:53

          @Piranha2004:
          I am with Buzztelco on 100/40 and haven't experienced any congestion yet. Been with them for almost 2 months. I came from Skymesh, and the service has been much better. With Skymesh, I was getting like 10-15mbps during peak due to congestion. Buzztelco is always very high. The lowest I have ever seen it was probably like low 80s and that was during peak time. Can't complain for the price!

        • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 16:13
          +1

          @Piranha2004: Hello Piranha

          Yes, we have sufficient capacity and this is something we constantly monitor. With FTTN Connections we do have the issue of co-existence, during the coexistence period NBN won't even look at a fault where the customer is receiving about 12Mbps which makes getting issues resolved near impossible. We still always try to get it resolved though and can generally find a reason other than the speeds to get NBN out to fix a line.

          Cheers

          Jeremy

        • bsd on 28/08/2017 - 16:23
          -1

          if that the case, you need to advise your customer before signing up for the speed that you can't deliver. in this case it NBN fault. It seem that all providers user NBN as an excuse for everything.

        • Piranha2004 on 28/08/2017 - 16:35

          @BuzzTelco: OK what is the co-existence issue? This is the first Ive heard of it. Most of the reports of inconsistent speeds Ive read boil down to the RSP not provisioning sufficient backhaul and leads to contention.

        • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 17:58
          +2

          @Piranha2004: hi Piranha2004, co-existence is where they are still running ADSL over the same infrastructure. The service co-exists with ADSL Services and as such NBN slow down the services to prevent them from affecting customers on ADSL. There is a lot of information regarding it around the net and it's one of those weird subjects with NBN where you can make 3 separate calls and get 3 separate answers.

          The Technical Specifications that form part of the NBN Wholesale Agreement have a bit of information on it (however it is well hidden).

          I did a quick google search to get an easy reference to give, this article was released not long after NBN first announced the charge: http://www.zdnet.com/article/nbn-will-only-guarantee-12mbps-…

  • pyramid on 28/08/2017 - 13:21

    how do we check if buzztelco is serving my home address?

    • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 13:45

      Hello pyramid

      We have an Address Qualification tool on our Website, alternatively, you can contact the team.

      Cheers

      Jeremy

    • tarkine on 28/08/2017 - 13:46

      Click NBN link on there site and scroll down a bit,the search location is there

  • PLA74 on 28/08/2017 - 13:24

    Hi Rep, am I able to port my landline phone number from TPG to BuzzTelco?

    • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 13:45

      Hello PLA74

      Yes, you are able to port your number from TPG. Please place your account number and phone number in your order notes so we can do it without having to call you (speeds up the process).

      Cheers

      Jeremy

      • PLA74 on 28/08/2017 - 13:45

        Awesome, thanks Jeremy :)

        • seedshe on 28/08/2017 - 18:22

          Be very careful don't sign up contract with them. I'm on a 12 months contract with them and they forgot to port my landline phone number, when I contacted them, they did nothing but asked me to wait and wait. At last I lost my number forever!

        • PLA74 on 28/08/2017 - 18:44

          @seedshe: good to know. Thanks

        • beerbudget on 28/08/2017 - 19:24
          +2

          @seedshe:

          Took me about 2 weeks to get my phone sorted. Lots of phone calls to Buzz, but eventually got it fixed.

  • Mal68 on 28/08/2017 - 13:28
    +5

    "The 3,000 Service Limit has been carefully calculated by our Network Engineers to ensure that we will not be seeing congestion from this promotion."

    Care to elaborate on this a bit? My knowledge is limited but I'd have thought it all depends on the location and service type of those who sign up. If the first 100 to sign up are all in the same suburb, your cap isn't going to do anything for congestion

    • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 13:50

      Hi Mal68

      The 3,000 Service limit has been calculated off of our core network. Upgrading CVC Capacity with NBN is an easy task and something they do extremely quickly (generally within 24 hours). The part that takes longer is our IP Transit and Ethernet Backhaul links, these are the components that we assessed for this promotion to get the limits. The limit is also based off of each connection being 100/40.

      Cheers

      Jeremy

      • dcep on 28/08/2017 - 13:58

        i only need 12/1 , but haven't found a new place yet :(

    • mathew42 on 28/08/2017 - 14:02
      -6

      With contention ratios of 1:100, only a few users on 100Mbps who decide to thrash the network will cause congestion.

      The best advice on avoiding congestion is to avoid RSPs with unlimited plans. It will be very interesting to see the impact of the ACCC speed monitoring.

      Will refunds or compensation be offerred if the full plan speed is not available during peak times?

      • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 14:11
        +6

        Hi mathew42

        The ACCC review has already been released and states that full speed on a 100/40 connection for FTTP is 70Mbps during peak times, however we have always aimed and will continue to aim for around the 90Mbps mark. You are correct, the main thing that does cause congestion is people who decide to try and smash the network by torrenting at full speed 24/7.

        We monitor our links extremely closely and pick up on upcoming POI based congestion quickly and as a general rule have the required upgrades in place before customers notice any effects.

        We have always offered refunds and credits when customers have been affected by slow speeds and actually welcome the ACCC review as it will cause the market to become a more level playing field with all providers being required to follow the rules and offer a quality service.

        Cheers

        Jeremy

        • Savas on 28/08/2017 - 14:57
          +4

          smash the network by torrenting at full speed 24/7.

          if everybody would seed, there would be no need for it to be uploading at full speed all the time since there would be other peers to do the uploading.

        • halfnhalf71 on 28/08/2017 - 16:04

          I posted above with my experience, i didn't know you offer credits. Not sure you if you can retrospectively look at speeds but I've been with Buzz over a month on the 100/40 plan and have run maybe 9 or 10 speed tests over this time. I typically ran them between 6pm and 11pm and i have NEVER reached download speeds above 40Mbps. Typically i get around 30Mbps. My place is FTTP and i'm in Brunswick, Vic.

        • Charity on 28/08/2017 - 16:15

          "We monitor our links extremely closely… "

          "…people who decide to try and smash the network by torrenting at full speed 24/7"

          Why is using the paid product within specifications not acceptable? Perhaps the torrent is legal, or is it automatically deemed illegal/unimportant or do you monitor the files too and then make a judgement call?

        • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 18:02

          @Charity: Hello Charity

          Like all providers we have a condition (as required by our wholesale contracts) within our Service Level Agreements stating usage that adversely affects the service is unacceptable. This is a residential service and should be used as one. As I did state, it's not something we have ever had to enforce, however we have had conversations with a couple of users and they were all more than happy to just change their download timers so they were not affecting other users. Unfortunately, there is always going to be contention at some point in the network, even if we purchased 100Mbps of CVC for each customer, there would still be the risk of congestion at the local nodes. I'm not saying that the nodes are congested either. However, if everyone tried to use their connections at full capacity at once, the network would not handle it (even at NBN's level) as it is not what it is designed for.

          Cheers

          Jeremy

      • Lancerx on 28/08/2017 - 14:42
        +2

        you said that, but do you have proof the non-unlimited ISP will not overload their network too? I ported from Telstra FTTP, I even found Buzz to be better, so your argument is not always true!

        • mathew42 on 28/08/2017 - 15:06
          +2

          RSPs not offering unlimited plans by self selection exclude those customers who will smash the network by torrenting at full speed 24/7. As long as a couple of quality RSPs with quotas remaain in the market I'll be happy.

          RSPs who offer good performance on unlimited plans by reputation will attract heavy downloaders who smash the network. Unless the RSP has a policy to deal with these users, then congestion will occur. Simply purchasing CVC is not sustainable without increasing prices, because at $14.40/Mbps for CVC, a $69 100Mbps plan will loose money at 5Mbps of CVC per user if you consider only NBNCo wholesale costs and exclude RSP costs.

        • jubjub69 on 28/08/2017 - 15:53

          Matthew is correct for the big picture long term view. If you have had lots of experience with different RSPs, and been with a dozen AAPT resellers like buzz you would know on average they deteriorate over time as more customers and leechers join the cheap all you can eat experience. It does depend on your local areas POI, how many customers are competing for bandwidth or contention ratio . I found that when small resellers start out there is a period where there are little or no other customers so you could hammer the connection 24/7 at 100/40. When word gets out then it evens out. As the RSP grows and overall traffic increases they may introduce other throttling methods to cope at peak time. Maybe p2p traffic is throttled. I changed to telstra because I was fed up with that and calling up techies when it hits the fan. Been with them for 1.5 years and while there is a little congestion at night probably down to 80mbps, it's been very consistent. International speed are also second to none, while the little guys are hit and miss with cheaper transit. the little RSPs are good for the pump and dump if that's your fancy.

        • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 16:16

          @mathew42: CVC is less than $14.40 as long as you run a non-congested network. NBN base the CVC Pricing off of your contention ratios.

          We do have an Acceptable Use Policy in place, however, we have never had to execute it. In our experience, just speaking with the customers who are smashing the network and asking them to do so outside of peak times is enough to get them to change their behaviour with that regard.

          EDIT: Regarding the comment of AAPT Resellers, this is to do with people not buying enough capacity from AAPT. They aren't exactly the cheapest wholesaler around and we had to fight to get the custom pricing we have (which we were only able to receive due to our client count). They do provide us with great service though and we have a few reps dedicated to us within AAPT for different things and the ability to get CVC Capacity issues fixed quickly (generally within 24 hours) when required.

          Cheers

          Jeremy

        • mathew42 on 28/08/2017 - 17:22

          @BuzzTelco: If you can make unlimited plans work, then all the best to you. The closest I've seen a quality RSP make unlimited plans work is Internode's long dead ADSL2+ flat rate plans where they dynamically prioritised your connection based on a 7(?) day rolling average of downloads. The failed to attract a balanced customer mix, because low volume downloaders found plans with quotas cheaper.

          CVC is less than $14.40 as long as you run a non-congested network. NBN base the CVC Pricing off of your contention ratios.

          But that doesn't change my point. $38 AVC + 3 * $10 CVC = $68 (ex GST) = $74.80 (inc GST) = loss, before considering AAPT wholesale, operating costs, etc. I would be surprised if your contention ratio is above 1:100 and amazed if it was above 1:100.

          They do provide us with great service though and we have a few reps dedicated to us within AAPT for different things and the ability to get CVC Capacity issues fixed quickly (generally within 24 hours) when required.

          I'm curious how AAPT are preventing individual resellers negatively impacting on performace at the PoI. My imporession was that at each PoI, AAPT have a single connection and all resellers share that. If that is not the case then other RSPs could split CVC by customers on a quota and unlimited ensuring that those on a quota receive better performance when congestion occurs.

        • SydBoy on 28/08/2017 - 21:32

          @mathew42: i have been with buzztelco for last six month and never had issue with speed….Lucky i left arrogant useless ausbb.

      • edshays on 28/08/2017 - 14:55

        I used to follow the no unlimited plan RSP rule, however I did take the plunge with Buzztelco due to the price and the fact I didn't have to lock in for a year like MyRepublic. Happy with the speeds so far. I am on month to month so am free to go if that ever changes.

  • browneh on 28/08/2017 - 13:32

    If I put a request for a delayed activation in the comments of my application, will it be possible?
    I've given notice to my previous ISP, happy to sign up with Buzztelco today, just rather it was activated around 22nd of September.
    FTTP Wollongong

    • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 13:41
      +2

      Hello browneh

      That is no problem at all. We understand that a lot of companies have 30 day notice periods and that is the reason why we offer this feature.

      Cheers

      Jeremy

      • browneh on 28/08/2017 - 15:20

        Thanks Jeremy, signed up!

  • h3h3 on 28/08/2017 - 13:33

    Signed up to the FTTN 100 plan, NBN Service is great, was a super quick/easy process.. speeds are good, everything was so good i even signed up other family for their own NBN service.. their setups/speeds were great too

    HOWEVER… voip on both services has been a nightmare with both VOIP services still down (one of them down for almost 2 weeks now), where the numbers were not ported correctly/or in time according to the two previous ISPs, with the potential for losing both phone numbers forever (both phone numbers are used for small business too, so unable to take calls from customers at the moment)

    customer service is great once you're onto them, would recommend calling their tech support number, can get onto them in minutues, but so far they are terrible at returning calls on issues/updates or returning emails.

    would recommend, along as you don't need to port your landline number across.

    • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 13:42

      Hello h3h3

      Can you please send a Private Message on here and I will get it across to the relevant team to get resolved ASAP.

      Numbers go into Quarintine for 6 months, so we are still able to pull them back if there has been an issue.

      Cheers

      Jeremy

      • h3h3 on 28/08/2017 - 14:05

        Thanks, PM'ed

    • beerbudget on 28/08/2017 - 19:27
      +1

      Agree, they are great when you speak to them. But only occasionally get the promised call backs.

  • Saturday on 28/08/2017 - 13:43
    +1

    Just wondering how long it takes to get a service if i sign up today? I am currently on ADSL with internode. When should i cancel my existing service and any down time?

    • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 13:52
      +1

      Hi Saturday

      As your connection would require a technician, it does vary. However, the average timeframes at the moment, where a tech is required, is 1 - 2 weeks. We are able to reschedule the technician appointment to a time that suits you best and initially just schedule the first available appointment.

      Cheers

      Jeremy

      • Saturday on 28/08/2017 - 13:56

        Thanks Jeremy for your quick reply.
        Would the NBN and ADSL be able to run at the same time or should i cancel my ADSL before setup NBN?

        • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 13:59
          +1

          Hi Saturday

          It will heavily depend on what type of NBN you get. If, for example, you get FttN your ADSL Service will be shut off on the date of connection (we still advise informing your current provider in case of any notice periods or system issues resulting in you still getting billed).

          If you contact the team, or send me a Private Message, they will be able to help further.

          Cheers

          Jeremy

  • newington07 on 28/08/2017 - 14:02

    If I sign up, how long before this price goes back to original?

    • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 14:13
      +2

      Hi newington07

      The price will be locked in for the term of your account with us.

      Cheers

      Jeremy

  • bonky on 28/08/2017 - 14:07
    +1

    is this first month?… or every month upto a certain amount of months?

    • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 14:14
      +3

      Hi bonky

      This is for the life of your service with us. The price will be locked in for as long as you keep the service going.

      Cheers

      Jeremy

      • bonky on 28/08/2017 - 14:16

        no way to switch to this deal from the six month deal im on?

        • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 14:28
          +4

          Hi Bonky

          Send me a Private Message with you account details and I will see what I can do for you.

          Cheers

          Jeremy

        • bonky on 29/08/2017 - 22:21

          @BuzzTelco:

          I sent you a private message…

        • PriUdu on 31/08/2017 - 14:29

          @BuzzTelco:

          Hi Jeremy,

          Can I please have your email address? At the moment I am in overseas, and I cannot send you a private message?

  • frends87 on 28/08/2017 - 14:10

    How much is the setup fee?

    • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 14:15

      Hi frends87

      We don't charge a setup fee for standard activation. If your address is affected by the NBN New Development Charge (a new house that has never had internet or phone service before) we do pass thru the $300 NBN New Development Charge. This is noted on the Service Qualification though and a warning will come up as soon as you qualify your address if you will be affected by this.

      Cheers

      Jeremy

  • LurvinOZB on 28/08/2017 - 14:18

    Am currently on Optus Cable. My location is only eligible for HFC NBN.

    Saw on one of the hundreds of Whirlpool posts regarding NBN and its related horror stories … Questions for OP …

    1. Was reading on Whirlpool its best to retain existing broadband (in my case Optus Cable) and once the NBN HFC connection is completed, to cancel the existing service. However in order to have concurrent services, the new NBN HFC service cannot be the same provider as my existing provider (in my case Optus). Is this true and is BuzzTelco a reseller of Optus services?

    2. I use TP-Link Archer D9 as my router, connected to the cable modem supplied by Optus. Will the D9 work with your services?

    Thanks

    • Mitchr1109 on 28/08/2017 - 14:26

      I would like to know the answer for this too. My situation is slightly different where I have Telstra cable. Also, is there a guaranteed minimum speed on HFC?

      • Store RepBuzzTelco @ Buzz Telco on 28/08/2017 - 14:31

        Hi LurvinOZB and mrahman11

        Regarding the question for keeping your previous connection active whilst awaiting a HFC Activation, this is something we highly recommend. The HFC Activation issues are still happening on a daily basis with at least 1 out of every 10 orders getting caught up in the system issue with NBN. We use AAPT for our NBN Backhaul and Ports so you are fine in regards to the dual connection with legacy Cable Internet.

        I have requested confirmation regarding the modem, either the D7 or the D9 doesn't allow VLAN Tagging whilst in Wireless Router Mode, I don't want to give the wrong answer.

        Cheers

        Jeremy

        • LurvinOZB on 28/08/2017 - 14:52

          Thanks Jeremy.

          Is Linksys EA6900 compatible with your services?

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