Did you miss us? We're back again to spread more low cost broadband goodness from October 1 :)
Due to the deployment of some new equipment into our Sydney and Melbourne POP, alongside some negotiations with our payment gateway providers, we're back with an updated deal on our low speed NBN plan which has been very popular with the OzBargain community. These are particularly appealing to users with low internet demands, yet are still very capable of running all your typical streaming services without buffering if you're only watching on a single device.
While a few of our competitors are offering 25mbps services around the ~$50 p/m mark, most of them are for a limited period (e.g. 3-6 months), which sets us apart. No need for the calendar reminder to move away from your current provider only to lose all your savings when you accidentally roll past the promotional period 🥲.
IMPORTANT: Our Opticomm plans will remain at $53.90 for the time being due to a difference in wholesale costs. Apologies to those of you in an Opticomm area but $53.90 is still a great ongoing price.
| Plan | Price |
|---|---|
| NBN 25/10 | $50.90 ongoing |
| Opticomm 25/10 | $53.90 ongoing |
Our 25mbit plans are $50.90/$53.90 p/m ongoing until our next wholesale price changes (which is typically at the start of each financial year).
We also offer a static IP address on our services on request at no extra charge - you'll just need to confirm with us how you plan to use it as we had an influx of customers requesting a static address without knowing what it is.
Services are pre-paid month-to-month. Complete our sign up form, we'll process your order and send you a pro-rated invoice and activate your service same day Monday to Friday. We're a small family owned business down in Geelong aiming to provide kickass, on-shore customer service.
We can also offer a Netcomm NF18MESH preconfigured modem shipped to your door for $99 with our plans. Just let us know you need a modem in your order form.
Sign me up!
Frequently Asked Questions
Can I use a modem/router that was provided by XYZ provider?
Typically, yes. Most models provided by Optus, Telstra, Belong, Vodafone, Aussie Broadband etc can be used with our services without issue, unless you require a home phone service - as in many cases SIP settings are locked down and cannot be tweaked. You may need to tweak some settings.
Will I need to change settings on my modem/router to get online?
We use IPoE/DHCP for our NBN services which is often referred to as "auto configuration". Opticomm is via IPoE/DHCP in almost all areas, but some estates require PPPoE manual configuration. We will advise you if this is the case. As long as you're coming over from another provider using IPoE/DHCP, you won't need to touch a thing. Common carriers who don't need reconfiguration include: Telstra, Aussie Broadband, Belong, Optus, Superloop, and some Vodafone services.
How quickly can you get me online?
Typically, same day Monday to Friday 9am to 5pm AEST unless there's an issue with connecting your address. Once you apply with us, we sanity check your order and approve it. You are then issued a pro-rated invoice by our system. Once this invoice is paid, our provisioning systems will kick off your NBN order within the hour. We're a pre-paid service - so it's important you pay your invoice as soon as it comes in if you're expecting to get connected quickly. We can now also typically get Opticomm services connected same day.
Can I schedule a connection in the future?
Yes, our order forms contain a box where you can request your preferred activation date.
How do I go about moving over with a Home Phone?
First, confirm you have an unlocked modem and are capable of adjusting the SIP settings on your device. If so, sign up for our NBN/Opticomm plan and specify that you have a home phone service. It's important to note we need to take over the home phone service before we activate your internet as this is the safest way to guarantee you do not lose your number. Porting can sometimes take up to 2 weeks to complete, so we suggest giving plenty of notice to us. Once your port date is locked in and the number is in our control, we will move your NBN service over to us.
What if I'm already a customer paying $53.90 for NBN?
Don't stress. We're dropping our prices back down for existing customers too!
Have been with them a few months, no issues.