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nbn 50/20 $55/M for 6 Months ($70/M Ongoing), Optional D-Link 245GE Wi-Fi 6 Router $99 Upfront @ Arctel

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nbn 50/20 $55/M for 6 Months ($70/M Ongoing), Optional D-Link 245GE Wi-Fi 6 Router $99 Upfront @ Arctel
Go to Deal
Store RepTeam Triforce on 20/09/2025 - 16:42 arctel.com.au (698 clicks)
Last edited 21/09/2025 - 23:16 by 1 other user

Hi All,

We have revised our previous offer, this is a new all time low price & unlikely to be repeated! Anyone who has already signed up to our 50/20 plan will be automatically moved across. Offer expires 30/09/2025!

Continuing our first month promotions, we have a new 50/20 plan for your consideration, with a $99 promotion on our D-Link 245GE router.

Deal Highlights -

  • 50/20 $55/month for the first 6 months
  • $79.99/month on-going on the BYO router
  • $79.99/month on-going with a $99 upfront payment for a D-Link 245GE router
  • Free Bluetooth Speaker Our Pure Planet for all Router plans, shipped with your router
  • 24x7 Technical Support, 365 days in the year.
  • Free entry into Dyson give-away promotion, with on-going monthly giveaways planned!
  • Free shipping for your router.
Important Notes -
  • No late payment fees or credit card surcharge.
  • 30 day cancellation notice period (under review & if changed will apply to all existing & future subscribers)!
  • Promotion is open to new & exisiting customers who are not in a fixed plan. If you wish to change plan, please submit a ticket & allow 24 hours for a plan change to be processed manually.
Technical Update -
  • CG-NAT opt-out for a Static IP @ $5 p/Month
  • Melbourne POP to be live by Friday 26/09 (approx..)
  • Brisbane & Perth POP to be enabled for mid-October 2025.
  • My Account functionality now available, to manage payments & view invoices.

Whilst ARCTEL is a new player in the market, the business is part of the Triforce Group, an Australian owned infrastructure solution provider.

Looking forward to winning over your business.

Internet Broadband D-Link Modem Router nbn Wireless Router

Related Stores

Arctel
Arctel

closed Comments

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  • cook99 on 20/09/2025 - 16:45
    +21

    3 month promos don't cut it around here sir.

    • Store RepTeam Triforce @ Arctel on 21/09/2025 - 19:04

      Here you go, back with a 6 month promotion & all time low price? Do we get your vote now? 😎

  • Store RepTeam Triforce @ Arctel on 20/09/2025 - 16:50
    -5

    Thanks for the feedback, will be noted for future promotions, but still an all time low annual price & modem option if you pick it!

    There will be an ongoing 6 month deal, but it won’t be at $49.99!

  • lakers1222 on 20/09/2025 - 17:02
    +3

    $50/m, 500/50 speed, for 6-12 months and then we have a deal sir

    • Store RepTeam Triforce @ Arctel on 20/09/2025 - 17:05
      -1

      You missed out! Maybe stay posted for a Black Friday special? 😉

      In the meantime… $65 a month is still a great offer!

  • Far Cough on 20/09/2025 - 17:02
    +2

    waiting for 2000/200

    • Store RepTeam Triforce @ Arctel on 20/09/2025 - 17:07
      -1

      Will be online 1/10, hang tight! We are busy working away enabling some changes on the network to enhance the experience for existing subscribers, but we love the high bandwidth plans!

      You can jump on our 1000/100 for $79.99!

      • Far Cough on 20/09/2025 - 17:08

        if you have a new customer deal on it, will you honor an existing customer to move to it?

        • Store RepTeam Triforce @ Arctel on 20/09/2025 - 17:12

          100%, whilst we are focussed on running some initial specials, we will allow existing members to roll into the best plan option we offer until the 31/12/25!

          • Far Cough on 20/09/2025 - 17:17

            @Team Triforce: yeah cool, ill sign up asap.

            • Store RepTeam Triforce @ Arctel on 20/09/2025 - 17:32
              +4

              @Far Cough: DM your order ID, your lucky day… we will push you onto the 2000/200 until the end of September 2025 for free!

    • LaelapsUnleashed on 20/09/2025 - 17:07

      Here is hoping for Black Friday Sales

      • Store RepTeam Triforce @ Arctel on 20/09/2025 - 17:14

        Without a doubt, but you can still jump on a plan today, excluding fixed plans (router included) you will be able to roll into our BYO Black Friday specials!

  • starkingdoma on 20/09/2025 - 17:22

    Hi, still waiting for your team to fix the upload speeds on my connection. Jumped on the 500/50 plan coming from 100/20 BUT my upload is still capped at under 20. Reset everything on my end - you guys need to respond to tickets :)

    • Store RepTeam Triforce @ Arctel on 20/09/2025 - 17:31

      Oops, please DM your ticket ID & will ensure it’s escalated for you immediately 🙏🏽

      • starkingdoma on 20/09/2025 - 17:42

        I'll give you the service ID - ARC-1671.

        That will allow you to bring up the information needed.

        Resetting the connection on your end should do it…at least that's what I've told.

        • Store RepTeam Triforce @ Arctel on 20/09/2025 - 17:45

          Yep, 100%… has been a lot of issues around the API’s with the NBN. Sometimes the requests are getting stuck & we need to escalate to them to clear the queued requests. Will have our engineering team look into this for you now & reply back directly.

          Apologies!

          • starkingdoma on 20/09/2025 - 17:49
            +1

            @Team Triforce: and there you go everyone…from my perspective I think these guys are saavy, honest and fair with their continued communications. Whilst this is an inconvenience, I appreciate the honesty and I'm prepared to give them a go.

            • Store RepTeam Triforce @ Arctel on 20/09/2025 - 17:53

              @starkingdoma: 🙏🏽

            • athk on 20/09/2025 - 20:53
              +2

              @starkingdoma: You think having to call them out on a totally different website is fair and honest?

              You said yourself they aren’t responding to emails…

              If there was no deal on OzB you’d be high and dry…

              After seeing your initial post, I’m staying away..

  • Twix on 20/09/2025 - 17:49

    @Team Triforce In the description you put "$79.99/month on-going with a $99 upfront payment for a D-Link 245GE router".

    Arctel website says "Free D-Link 245GE Router if you stay connected for 12 months".

    Which one is it?

    • Store RepTeam Triforce @ Arctel on 20/09/2025 - 17:53

      Apologies, this appears to be description error on the product. Team is rectifying now!

    • Store RepTeam Triforce @ Arctel on 20/09/2025 - 18:16
      +1

      Fixed, thanks for the spot! Can we reward you with a free month on a 1000/100 plan? :)

      • Twix on 20/09/2025 - 18:24

        Thanks for the offer. Not at the moment since I am getting a 2.5GbE FTTP NTD soon.

        • Store RepTeam Triforce @ Arctel on 20/09/2025 - 18:28
          +2

          Make it 2000/200 for 3 months! 😎

  • RichardF89 on 20/09/2025 - 18:01

    Hi OP, I recently switched to Arctel and changed to Static. but the game I played has high latency. pin is more than 200ms. it was around 150ms with previous provider. do you have any way to improve this?

    • Twix on 20/09/2025 - 18:06

      Arctel don't have a Perth PoP. "Brisbane & Perth POP to be enabled for mid-October 2025" should improve the latency.

      Change ISP if you can't wait.

      • RichardF89 on 20/09/2025 - 18:47

        i called customer service yesterday they told ME that mine changed to static IP

    • Store RepTeam Triforce @ Arctel on 20/09/2025 - 18:08

      Hi Mate, that’s very high! Can you DM your service ID & we will get the team to look into it for you. The team is working hard to enable internet routing via VIC / QLD / WA which will likely help too!

      Thanks for your patience & for giving us a go.

      • RichardF89 on 20/09/2025 - 18:43

        my Internet didn't work yesterday, I called customer service they told me they changed to static IP.

      • RichardF89 on 24/09/2025 - 13:55

        DMed

  • Asti on 20/09/2025 - 18:12

    Ah, interesting I thought the 50/20 was getting phased out

    • Store RepTeam Triforce @ Arctel on 20/09/2025 - 18:13

      Here to stay! 100/20 became 500/50 & 100/40 remained for the higher upload.

  • Epyc on 20/09/2025 - 18:22
    +1

    Where is the 500/50 @ $50 Deal??

    • Store RepTeam Triforce @ Arctel on 20/09/2025 - 18:23

      You’ve missed out… but we have a $65 deal live now!

  • mwblink86 on 20/09/2025 - 19:01

    Don't do fixed wireless

  • GroupedZZ25 on 20/09/2025 - 19:05

    Glad I was an early adopter, no complaints so far.

  • RolePlayer88 on 20/09/2025 - 19:17
    +4

    I have been using these guys for 2 months so far, my feedback:
    1) Disconnects happen quite frequently (so not advisable if you are working from home). I am getting at least 1-2 disconnects everyday (particularly on weekdays)
    2) Customer service basically non-existent, called their hotline and literally had to wait for > 1 hour to get to someone

    They are cheap for a reason, but I am switching back to exetel / superloop, worth paying slightly more for more stable connection, especially for those working from home

    • toasty on 20/09/2025 - 19:35

      Really, that’s doesn’t sound good. Where are you based?

      I’m always open to supporting new entrants and was considering helping some relatives in Brisbane (two households) over to these guys once their local pop is up and running, but I don’t need the headaches frequent disconnects would cause.

    • Store RepTeam Triforce @ Arctel on 20/09/2025 - 19:42

      Hi, sorry to hear that has been your experience. We definitely have a lot to learn in optimising our support for consumers, but we are here to try & turn your experience around. Please DM your service ID & we will reach out.

      • MaMan on 09/10/2025 - 17:58
        -1

        If your even remotely cared about customers then why are we going to the TIO to get satisfaction. You are taking the piss charging me $88 for 4 days of use on the $50PM plan then ignoring my calls for help. Brenda keeps telling me it has been escalated…which I understand also from others to be your standard response.

  • retnup on 20/09/2025 - 19:22

    I don't need a router but am hoping you could match Superloops Lightspeed cashback price, 64.xx for 6 months if I ditched my 12 months contract from Leaptel and came to you instead

  • Captain Yobbo on 20/09/2025 - 19:35
    +4

    $80/month ongoing + $5/month for no CGNAT for 50/20, not to mention 30 day notice policy to leave.

    LMAO

    You can get 500/50 with static IP & no CGNAT for $80/month (and no, there isn't a 30 day notice period for leaving).

    • Store RepTeam Triforce @ Arctel on 20/09/2025 - 19:49
      -6

      Well I guess this isn’t the plan for you!

      • Captain Yobbo on 20/09/2025 - 19:51
        +10

        It shouldn't be the plan for anyone at that price.

  • CereaL on 20/09/2025 - 19:57

    @Team Triforce - you might want to check out and update your FAQs

    Can you disconnect my CGNAT?
    Unfortunately our plans do not allow for opting out of Carrier-Grade Network Address Translation (CGNAT).
    Does Arctel support Static IPs or Public IPs?
    Unfortunately we do not presently support Static IPs or Public IPs on our existing plans. Please make purchasing decisions based only on the existing configurations.
    ^— these go against what you said in your original post

    Are there any promotions or discount pricing for new customers?
    We’ve chosen to offer competitive pricing that lasts. Whilst we do offer 6/12 month sale prices for all new connections, we promise to continue to provide the best prices and benefits for our new and existing customers.
    ^— shouldn't this say 3/6/12 ? :D

    How long does it take to get connected?
    If you are already connected to the nbn and replacing an existing nbn plan, you will be connected to Arctel within 1-5 days.
    ^— 1-5 days? This is rather concerning especially if you are churning!

    How do I cancel my plan?
    We want you to stay but understand if you want to go. We have no lock in contracts, we just require one month’s notice.
    ^— for those considering this, it's a one month notice to cancel .. similar to that of Superloop ;)

    • Store RepTeam Triforce @ Arctel on 20/09/2025 - 20:07
      +1

      Completely agree! I definitely won’t be taking on the marketing hat, but will ensure the team looks into this Monday! We are all working very hard behind the scenes here.. thanks for the spot!

      • CereaL on 20/09/2025 - 20:19

        @Team Triforce - not sure what your official support hours are (nothing on the website) … however credit to you for a response at 8pm on a Saturday night :)

        • Store RepTeam Triforce @ Arctel on 20/09/2025 - 20:32
          +1

          Well the support team is available 24x7 to assist! Here I am just holding down the fort on OzB as often as we can be to assist & hear the feedback from the community.

          • Kohan on 20/09/2025 - 23:03
            +1

            @Team Triforce: Theres a Thread on Whirlpool that you could post updates / assist in.

  • Kohan on 20/09/2025 - 22:53

    What changed with the Brisbane routing in the last day 24hrs? Ping has gone from 15ms to 31ms.
    Speed test's show Melbourne server now before they were Sydney.
    In game ping has gone up.

    • Store RepTeam Triforce @ Arctel on 20/09/2025 - 23:43

      Hi, we have been finalising testing through Melbourne which is due to be enabled this week. This might have affected your latency, depending when you tested.

      • Kohan on 21/09/2025 - 09:19

        Testing Brisbane though Melbourne? Sydney latency has gone up on the same test server and Call of duty servers I was testing with.

  • TEER3X on 20/09/2025 - 23:47
    -2

    I didn't initially have a complaint… but came here to make a complaint about all the people complaining

    • Store RepTeam Triforce @ Arctel on 21/09/2025 - 00:07
      -2

      We should hire you 🤣

      • CereaL on 21/09/2025 - 01:46

        @Team Triforce… Pity you're based in Sydney … I would have taken you up on that offer 😎

        • Store RepTeam Triforce @ Arctel on 21/09/2025 - 01:57
          +1

          Where are you based & what role are you applying for? 😎

  • Store RepTeam Triforce @ Arctel on 21/09/2025 - 19:13

    Promotion has been updated, for those who have already signed up your plan will change over automatically!

    ** You will retain the $49.99 p/Month price for the first 3 months, then $55 p/Month for the following 3, with an on-going price reduced to $70! So you’re not missing out on anything! **

  • looks on 21/09/2025 - 21:19

    Moved to Arctel. The speed is much slower than the other ISPs out there (Melbourne). Buyer beware.

    • Store RepTeam Triforce @ Arctel on 21/09/2025 - 21:38

      Hi, we are aware of higher latency in Melbourne, hopefully this will be resolved this week. We appreciate your patience!

  • dreamerman on 22/09/2025 - 12:57
    +1

    Not complaining but an observation. Got 500/50 for $50/month (thanks!). I am in Sydney. On first day the speeds are awesome at or above published speeds. Subsequent days speeds dropped and no longer see Day 1 speeds. As of now, it is 435/31. Still awesome speeds coming from 100/20.

    • Store RepTeam Triforce @ Arctel on 22/09/2025 - 20:27

      Hi Mate, keep us posted… no throttling on our end, so unless the NBN network is congested, you should have the same speeds!

      • dreamerman on 24/09/2025 - 12:51

        Hi, speed is back to advertised levels today. Think its NBN congestion as you said. All good, thanks for the great deal.

        • Store RepTeam Triforce @ Arctel on 24/09/2025 - 13:12

          That is unfortunately one thing we can not control, but appreciate you confirming.

  • supercheap1 on 22/09/2025 - 15:40

    Placed order 3 weeks ago to start activation today.
    Got a call from Arctel this afternoon asking for AVC number - which I found from my current NBN provider invoice.
    Activated within 5 minutes.
    542 Mbps download.
    47 Mbps upload.
    25 Ms ping.
    In Melbourne and tested with Melbourne Telstra server by ethernet.
    Speed is about halved if I test with wifi on mobile phone.
    Very happy with 10/10 service.

    • Store RepTeam Triforce @ Arctel on 23/09/2025 - 00:09

      Thanks for the feedback!

  • CanolaRevolver on 23/09/2025 - 15:58
    +1

    Word of warning for anyone that opts out of the CGNAT and needs ports 80 or 443 open, Arctel don't support this.
    Speaking to support, only custom ports outside of these two will be allowed which is a security practice put in place for the whole range.
    Niche impact potentially, but worth knowing all the same.

    • stirlo on 24/09/2025 - 05:15

      Wow that’s a pretty big omission… @Team Triforce is this official policy? $5 extra and you still cannot have a basic web server on port 443?

      • Store RepTeam Triforce @ Arctel on 24/09/2025 - 13:18

        Its not always so simple, but update below for you - huge omission… :)

    • Store RepTeam Triforce @ Arctel on 24/09/2025 - 13:18
      +1

      Hi, this has been changed to allow. There are reasons some of these ports are blocked by default on our enterprise products is we provide protection on a range of protocols to minimise the attack surface. However we have no issue letting this traffic through & then you can utilise the port / protect your own device at the edge.

  • BennyBoy13 on 26/09/2025 - 19:58

    So is the Melbourne POP live yet?

    • Store RepTeam Triforce @ Arctel on 26/09/2025 - 23:37
      +2

      Changeover is Monday morning 1-5 AM, notice will be sent out to affected clients tomorrow, will be a short cutover window!

      Thanks for your patience everyone 🙏🏽

  • Store RepTeam Triforce @ Arctel on 27/09/2025 - 23:44

    OUTAGE NOTIFICATION - VIC, WA, SA & TAS

    On the 29/09/2025 we will be making changes to your service to enable routing via our Melbourne POP. There will be a 3 hour interruption to your service between 1 AM & 6 AM, AEST.

  • hexedhavoc on 29/09/2025 - 10:36

    2ms ping now in Melb :)

  • CanolaRevolver on 29/09/2025 - 10:45

    Very happy now the Melbourne POI is in place. 2ms ping and good speeds.

  • jollster101 on 29/09/2025 - 13:48
    +4

    @Team Triforce

    So far my experience is far from ideal. Yesterday, 28/09, my service should have been connected. It wasn't but my current provider disconnected me as planned.

    I provided my AVC during sign up some weeks ago, this morning when I contact your tech support at 0745, they confirmed I should have been connected but for whatever reason hadn't and they would escalate. I reconfirmed my AVC and that was that.

    I'm still not online. I called tech support again at 1155 and this person said the AVC was incorrect. Nobody bothered to call me though to say that.

    However, I contacted Leaptel to confirm and the AVC I gave is in fact correct. I have been on hold for 1h15m so far trying to talk to someone to go back through the AVC again. I started at position 2 in the queue, I'm now position 1.

    1h15m to move one spot on the queue is f'ing ridiculous.

    Ozb community beware, so far, this lot have been a nightmare.

    Multi thread post in the hope someone from @team triforce sees this and DM's me to get this sorted.

    • spoon123 on 29/09/2025 - 14:06
      +4

      Sharing my experience, because it's very similar to yours.

      Their technical support team has about the IT expertise of a highschooler. Many times I advised my connection wasn't working due to an issue on their side, based off what the NTD was displaying. The only advice I got "try to reset your router" or "make sure you have dynamic IP setting ticked". It took two days back and forth before one of them recognised that they did not in fact, have me connected to the NBN correctly. They had the wrong MAC ID. Had this issue when I was with Exetel, they emailed me, I confirmed which the right ID was and bam, all sorted in 15min. Arctel never gets back to you, and when I chased them up they told me "NBN can come fix it for $300"

      And don't get me started on trying to cancel the service now. Apparently only one person in the whole company can cancel my service, and she hasn't been at her desk all day. 1 person in the entire company….

      Let my experience, and the multiple others across the various Arctel posts be a warning

      • Store RepTeam Triforce @ Arctel on 29/09/2025 - 14:40
        -2

        Hi Spoon123,

        Sorry for the headache here - as explained, your service had a mismatched MAC ID from the NBN side.

        Despite our best efforts here, we are not in control of the NTD & have to work through the support steps provided by the NBN.

        It's unfortunate that you have had this experience & it was not consistent to how the NBN resolved this issue with your previous provider.

        Will look into your cancellation request & see what we can do to assist.

        Cheers,
        H

        • spoon123 on 29/09/2025 - 15:22
          +3

          I have rung every hour since 9am this morning to get my service cancelled. Every time it's "sorry, the service manager is in a meeting, I'll pass the message on". Please just cancel my service so I can get internet from elsewhere

          • Store RepTeam Triforce @ Arctel on 29/09/2025 - 16:17
            +1

            @spoon123: Hi - have responded to your DM again, here to assist, but as mentioned above we had to work with the NBN here to resolve your issue.

            Can continue discussing there if it assists, otherwise will have your ticket sent to billing for the cancellation process.

    • Store RepTeam Triforce @ Arctel on 29/09/2025 - 14:37

      Hi Mate,

      Sorry about this - we are looking into how your call got stuck, but the team has confirmed you're online now !

      We have had a lot of issues verifying AVC ID's with the NBN API's this unfortunately triggers a manual process.

      Cheers for your patience & apologies again for the interruption!

      Cheers,
      H

      • jollster101 on 29/09/2025 - 14:50
        +1

        Appreciate the direct call to discuss as well.

  • Raghid on 29/09/2025 - 17:55
    +1

    I just want to share my experience with Arctel’s service. I signed up with them when their recent offer came out and requested for my service to be connected on 22/09, as I needed to give 30 days’ notice to Superloop. I also told Superloop to keep my connection active until 26/09 so that I wouldn’t experience any downtime.

    On 22/09, I received an email from Arctel confirming that my service was connected. However, when my Superloop service was disconnected on 26/09, I had no NBN at all. I called Arctel multiple times on 27/09, and after initially saying they would look into it, they eventually admitted that my service was never actually active.

    I then asked them to cancel the order and issue a refund since I never received the service. They told me to email billing, which I did. In the meantime, I signed up with Exetel and was connected within 5 minutes.

    Today, I received a response from Arctel support, not even their billing, stating they won’t issue a refund because of their 30-day cancellation policy. They are applying this policy to a service that was never connected in the first place.

    I have given them 24 hours to fix this and issue a refund. I know it may not be worth the effort, but it’s disappointing to see a company that’s trying to establish itself in the market treat customers this way. If this is not resolved, I will be lodging a formal complaint.

    • Store RepTeam Triforce @ Arctel on 29/09/2025 - 19:46

      Hi, thanks for sharing & apologies about your experience. Unfortunately no matter how hard we work, there is always going to be some negative engagements.

      Please share your service ID in a DM & we will see what we can do to help rectify this for you.

      • Raghid on 29/09/2025 - 22:12
        +3

        Shared. Please review the call logs before labeling this as a negative engagement, as the issue clearly came from your side.

        I’ll update this post with the outcome once I receive a resolution.

        • Raghid on 01/10/2025 - 19:33
          +1

          Update: I have lodged a dispute with the bank last night, and they have already approved the refund, which should be processed within three days. I also lodged a complaint with the TIO, as I still haven’t received confirmation of the cancellation. One i recieve a confirmation of the cancelation, i will close the complaint.

  • NGEN2E on 02/10/2025 - 11:39
    +2

    Also want to share my experience with Arctel. Signed up for the 'Super Fast Plus' on 10/9 and was informed FTTC to FTTP upgrade would be organised with NBN. I understand this is the normal process. Also tried to organise a connection through my existing FTTC in the meantime and was eventually told Arctel would be able to activate 50/20 for me. After some back and forth I was still not connected through FTTC, meaning I had no internet connection at my house.

    I was eventually informed of an installation appointment this week, NBN tech attended but told me he was only attending to "troubleshoot the FTTC". The tech showed me the appointment details requesting this on his end. I'm not sure how this occurred as it was clearly documented through emails to Arctel that I was awaiting a FTTP upgrade and just needed the 50/20 FTTC activated in the interim. There was zero mention of "FTTC troubleshooting" on any communication medium.

    Now I am again waiting for an update regarding an FTTC plan activation. I don't mind waiting for the FTTP upgrade but is quite bizarre that Arctel is unable to simply activate SOMETHING in the meantime despite telling me this is possible.

    My experience has just been pure frustration between numerous emails and phone calls. I have never had this kind of experience with any other ISP.

  • loxofdeals on 05/10/2025 - 13:53

    Technical support has advised that despite communication that Melbourne POP is online, they are experiencing technical issues and its back to routing via Sydney POP. No formal customer communication however advising this…

    Issues experienced so far:
    - Very poor technical support (even by NBN customer service bad)
    - Weekly dropouts, random speed slowdowns
    - Inconsistent Melbourne POP communication

    Good:
    - Pricing
    - Customer sales teams
    - Relatively painless switch
    - When network is working, its performance is very good

    • loxofdeals on 05/10/2025 - 14:42
      +1

      Update: A senior person rang me and corrected advice previously given to me by tech support. Melbourne POP definetly working, not sure why I was told otherwise. They are also actively investigating other reliability issues I raised. Excellent response on a weekend being escalated. Good to see they're taking it seriously. Hopefully some training on their phone support will fix a few of these teething issues.

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