If You Split Payments, if One Person Pays by Card Does The Other Person Have to Pay The Card Surcharge if Paying by Cash?
Last edited 09/01/2018 - 16:27 by 1 other user
So I dine at Chin Chin's last week with a friend, when we went to get our bill the waitress offered us split payments. She decided to pay her portion by card and was charged a card surcharge of 1.8%. I decided to pay by cash but the waitress wanted to charge me the surcharge as well because my friend paid by card. I asked her why should I have to pay the card surcharge when I'm paying cash and she just said that is the way it is - I don't blame her because she is clearly under instruction by management but how the heck is that fair?
I was careful in checking the menu's fine print and no where does it mention that is one person pays by card that the other party has to also pay the card surcharge regardless if they pay by cash or card.
She was very reluctant to let me pay my cash without the surcharge and we had to ask for a credit card refund of my friends money so I wouldn't have to pay the card surcharge. But when she came back, they decided it wasn't worth the trouble to refund the card payment and gave me my change back sans card surcharge.
UPDATE: NSW Fair Trading called me back this morning. They told me that what Chin Chin was doing was in their words was 'definitely unlegal' and they said they were going to follow this up with the restaurant. I've also made an enquiry to the ACCC about this and am waiting to hear back from them.
Also clarify, I did first raise this in writing to Chin Chin to which I got no reply and I really couldn't care less about losing a dollar or two. It's the principle whether you go about ripping people off a $1 or a $100. It reminds me of a story about an payroll officer at a fairly big company paying people 9c short for god know how many years. When he went on holidays the person who replaced him found this out and realised the 9c he was taking off people's pay check was going to him and it amounted it tens of thousands. Though a dollar or two doesn't mean much, if Chin Chin is doing this to everyone it adds up.
And no, I did not cause a massive scene that opened the gates of hell. I was polite but firm about it as I believe it will get you further than being abusive. And no friendships were harmed, we had coffee afters then went about our merry ways.