Having had some bad experiences in the past when buying a mattress, I think that consumers need more peace of mind, which is something that the ACCC should look into. For example, if someone isn't satisfied with their mattress, they should be able to return it within 30 days. Almost no bed store offer any kind of guarantee - as soon as you pay for it, you're stuck with it, and then they don't want to know you. Unlike most other products, there's no way to test a mattress. Lying on it for 10 minutes in a store is not equivalent to sleeping in it for 8 hours. An analogy would be sitting in a car in a showroom, as opposed to actually driving the car on the road.
Whenever I go into a store, I always raise this issue with the staff, who then say - "well, if you return it, what are we going to do with the mattress? We can't re-sell it." This shouldn't be the store's problem - the manufacturer should take it back. If the manufacturer gets too many returns, then they need to make better mattresses. If stores offered a guarantee, it might mean that prices could go up, but it'd be worth it. Staff would also need to work harder to get people into the right mattress, instead of trying to sell them anything.
On the other hand, there are a number of products on the market that we can't try, or can't be demonstrated, before buying. Things like ovens, for example, are impossible to test in a store. This raises the question - do consumers need more protection in general, or is the current system ("you bought it, you're stuck with it") fine?
more consumer guarantees means higher costs. the $1000 mattress that you wanted will now cost you $2000. will you be happy with that?