I moved houses and in this process my gas heater was stacked upside down at the top of a 2.5m high truck. Being so high up was a struggle for the removalist to unpack the heater. Which ultimately resulted in the heater being dropped and damaged beyond repair.
Here’s the interesting part. After much back and forth, the removalist has offered to pay $550 for damaging the heater. They consider this to be the depreciated value of the heater.
My problem is, since the heater in unrepairable I would need to fork out $1300 for a replacement heater. My model has since been superseded, though the current Renni of the same heat output is $1300.
Should the removalist provide a replacement because they broke the heater ($1300), thus causing me to be in this situation?
Should the removalist pay the depreciated value and I’m out of pocket the remainder $750?
Some additional notes -
1) I paid the removalist $800 to move my two bedroom apartment.
2) I have tried and failed the reach an agreement though the Department of Fair Trading
3) I am meeting with a lawyer next week for their advice on how to proceed.