Buyer Beware: Kogan Refused to Provide Full Refund for Return When Item Listing Omitted Key Info

Ljaketheory on 08/12/2018 - 20:17
Last edited 09/12/2018 - 10:14

I wanted a door way pull up bar that doesn't require mounting using screws - I rent so i cannot damage walls using screw mounts. I've seen numerous "door gym" products that use leverage to secure to the door frame, without requiring screws. I found Kogan selling one for $30, which was a bit cheaper than going to the local Rebel sports store, even with the $15 shipping, so I ordered it. When i got it i found it does actually require mounting using screws, and this was not indicated in the item description.

The item is here https://www.kogan.com/au/buy/professional-doorway-chin-pull-….

When I initially contacted them, they said they would not accept a return because that product doesn't fall under their "change of mind policy". The only reason i changed my mind is because the description omitted essential info to use it. I wouldnt have ordered it if it included that info. Later they said the item listing includes all the relevant info (it doesnt!) but they would make an exception for me. I'd have to pay shipping to return it and i wouldn't get a refund for the original shipping. All up, the original and return shipping would cost about $30, the same as the product, so i'd still be at a loss of $30, the cost of the product. They said the listing includes a photo that shows the mounting brackets. This is true, but nowhere does it say in the listing or the photo that those brackets are for mounting, that using the brackets is required to use the product, or that the installing the brackets requires installing screws into the wall.

I tried to mount the product without using the brackets but it wasnt secure. It even dented and scratched the wall just hanging it on the door frame, without the brackets.

I definitely will not shop at Kogan again and i caution everyone not to either.

Here's my correspondence with Kogan:

Jake
Nov 18, 10:23 AEDT
I purchased the "Professional Doorway Chin Pull Up Gym Excercise Bar". Upon receipt I found it does not fit securely in any of my doors without using mounts that need to be screwed into my door frame. As I rent, I cannot install this in the door frame using screws. I also found that when trying to install it in the door without the mounts it has dented and scratched my door frame. I therefore cannot use this product and wish to return it for a refund.

Hi Jake,
Thanks for contacting Kogan.com. This is just a quick email to let you know that we have received your message. For reference, your ticket number is 6902164.
…
If our help centre articles are not able to resolve your issues, please reply to this email with the info below to speed up your resolution:
- A copy of your invoice for proof of purchase, which you can find at https://help.kogan.com/hc/en-us/articles/360001912208-How-to…
- A photo or short video demonstrating the problem or concern you are experiencing. This will also help us to confirm the condition of the product.
- For larger video files, please upload your video to www.streamable.com. This will generate a link, which you can then pass on to us.
We will be back in touch with you as soon as possible, and please make sure you check your "Spam" or "Junk Mail" folder regularly
Please note: We will endeavour to reply to your messages as quickly as possible. In an effort to help us, please refrain from replying to your own ticket repeatedly as this will lose your position in the queue.
Kindest Regards,
The Kogan.com Team

Hi,

As requested, attached to this message are:

(1) Invoice of proof of purchase
(2) .docx file containing three photos:
(1) Figure 1. Door gym does not mount securely on door frame without screw-in mounts
(2) Figure 2. Scratches/dents in wall, above door frame, made by door gym
(3) Figure 3. Part of door gym that causes scratches and dents in wall above door frame (only left side shown in photo)

Kind regards,
Jake

Ruth (Kogan.com Help Desk)
Nov 19, 19:29 AEDT
Hi Jake,
Thanks for your email and for the attached files.
I'm sorry to hear that you are having an issue with your item. Let me assist you.
I have now contacted the manufacturer directly with the information regarding your item. From there, they will advise the best course of action.
Once we can confirm this, I will be in touch with you again to provide some more information on how we can proceed.
I appreciate your understanding.
If you have any further questions or concerns, please let me kno
Kindest regards,
Ruth
Customer Care Team

Ruth (Kogan.com Help Desk)
Nov 20, 10:51 AEDT
Hi Jake,
Thanks for your patience.
I have heard back from our suppliers.
I understand that you would like to return your product, however, the item that you have purchased does not qualify for a return under our Change of Mind Policy.
For this case, we have properly advertised the product being constructed with heavy-duty steel and also posted in one of the photos that it comes with brackets. As normal, these types of products with brackets will have to be bolted to the wall (where drilling is the most preferred way to do so) as need to be as sturdy as possible to hold the weight. Given this, the customer should have also noted the same and would know that it will not work for a rental property where any damage to walls are not allowed.
We work extremely hard to ensure that all of the necessary documentation and information regarding a product and its specifications is made available on the product listing so that our customers can make a well-informed decision prior to purchasing.
I apologise that in this instance we are not able to assist you with an exchange.
Rest assured that your product is still covered under warranty and if you experience any issues at all, I'm always happy to help!
Please let me know if you have any further questions or concerns regarding this matter.
Kindest regards,
Ruth
Customer Care Team

Dear Ruth,
The item description on the Kogan.com website does not state the product must be mounted to the doorway wall using screws. While one photo shows mounting brackets, no description of these brackets is provided that explains their purpose or that they are required to use the product. Had the item description indicated mounting the product to the wall using screws was required, I would not have purchased the product.
The Australian Competition & Consumer Commission (ACCC) website states,
When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund.
The ACCC defines a “major problem” with a product as,
… a problem that would have stopped someone from buying it if they’d known about it. (https://www.accc.gov.au/consumers/consumer-rights-guarantees…)
Because I would not have purchased the product if the item description indicated mounting it with screws was required, if Kogan refuses to accept my return then I will have to file complaints with both the ACCC and the NSW Office of Fair Trading. If I have to do that then I will also post details about my experience with Kogan, cautioning others against doing business with Kogan, to my personal social media accounts (listed below this message) and on www.productreview.com.au, www.reddit.com, and www.ozbargain.com.au.

Kind regards,
Jake

https://twitter.com/ …
https://www.facebook.com/ …
https://au.linkedin.com/in/ …

Jonathan C (Kogan.com Help Desk)
Dec 5, 12:41 AEDT
Hi Jake,
Thanks for your patience here.
Upon reviewing the information provided, I can confirm that the listing is correct and provides the relevant information to use the product.
I do apologise that this product was not suitable for you to use at home given you are unable to install this accordingly.
In the interest of resolving this matter, I would like to make an exception and arrange a return in line with our Change of Mind Policy for account credit.
To get the ball rolling, can you please send through a photo of what you received in its current condition?
You can attach the photo in your reply email.
So that I may process your claim promptly, can you please confirm the following information:
• Current Address
• Contact Phone Number
Please don't return your item prior to receiving your Return ID confirmation.
If your item is under 1 metre and 20kg, we will provide a link for you to purchase a prepaid AusPost label for a flat fee of $12.88. You can return the item via post or courier at your own cost as I realise a discounted label will not be feasible for the price of your item.
Once we receive the item, it will be checked into our system and you will be notified via email.

Upon confirmation that the unit is undamaged and in a reasonable condition, your account credit will be processed.
Please let me know if you have any questions throughout this process.
Kindest regards,
Jonathan C
Customer Care Team

Dear Jonathan,

As requested, I have attached photos of the product. It has never been used, as I am unable to use it.

You stated you can “confirm that the listing is correct and provides the relevant information to use the product”. The listing states:

*Mounts and unmounts from any standard doorway in minutes *Great upper body workout, including chin-ups and pull-ups *A variety of grip positions to maximise your workout *Comfort padded hand grips *Constructed with heavy-duty steel *Some assembly required; hardware and instructions included
The listing does not include the essential information that mounting the product requires screwing brackets into the wall. Moreover, I have seen identical products that are specifically advertised as not requiring screws to mount.
As I would not have ordered the product had I known that mounting it to the wall with screws was required, and because this information was not provided in the item listing, if Kogan is unwilling to accept my returning the product for a full refund covering the original and return shipping, I will post a full description of my experience, including links to the Kogan webpage for the product and all email correspondences I have had with Kogan regarding this dispute on www.productreview.com.au, www.reddit.com, and www.ozbargain.com.au. I have saved screen shots as well as html files of the item listing showing it omits the essential information that mounting to the wall with screws is required. I will also share these descriptions of my experience to my social media accounts (Twitter, Facebook, and LinkedIn) and submit formal complaints to both the Australian Competition & Consumer Commission and the NSW Office of Fair Trading.

Kind regards,
Jake

Jonathan C (Kogan.com Help Desk)
Dec 7, 10:11 AEDT
Hi Jake,
Thank you for getting back to me.
While I can certainly appreciate your disappointment here, I do apologise that we would be unable to arrange for this to be returned for a refund.
We go to a lot of effort to ensure that all of the relevant details are available on a product's advertisement so that our customers can make informed decisions prior to purchasing.
In our second image, we provide a photo of all components to this pull up exercise bar, and the mounting brackets are present where traditionally, they would be secured by mounting these into the wall.
This allows the pull-up bar to support the weight of up to 135kg.
Other pull-up bars without being secured in such way are unable to support the same amount of weight as this one.
Our sincerest apologies once again that we are unable to assist further with your requested refund.
You are still welcome to take advantage of our exception to our Change of Mind Policy should you wish not to keep this item.
If there is anything else I can help you with, please let me know.
Kindest regards,
Jonathan C
Customer Care Team

Dear Jonathan,

I would like to prepay for the return flat fee AusPost label. My current address is:

[redacted] St
Wolli Creek NSW 2205

My phone number is 0422 {redacted]. Please provide instructions for how I obtain this label.
…
You have mentioned that the item listing includes a photo that shows the mounting bracket. This was discussed already in previous correspondences, and I responded:
While one photo shows mounting brackets, no description of these brackets is provided that explains their purpose or that they are required to use the product. Had the item description indicated mounting the product to the wall using screws was required, I would not have purchased the product.
I of course do now know those brackets are for mounting to the wall with screws because I have received the product, and the instructions explain this. However, I should not have needed to receive the product to become aware of this. It should have been indicated in the item listing that use of the product requires mounting to the wall with screws.

I will forward to you weblinks to my reviews of my experience with Kogan. I will also be submitting complaints to both the ACCC and the NSW Office of Fair Trading. It is unfortunate that my experience with Kogan has come to this. I will certainly not be doing any future business with Kogan and will be warning my friends, family, and work colleagues against doing so as well.

You claimed,
We go to a lot of effort to ensure that all of the relevant details are available on a product's advertisement so that our customers can make informed decisions prior to purchasing.

But this is clearly not true when all you had to do to avoid the confusion with this product was to include a single sentence in the item listing noting it requires mounting with screws to the wall.

Kind regards,
Jake

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Comments

    • jaketheory on 08/12/2018 - 20:36

      that's the one.

      • whooah1979 on 08/12/2018 - 20:49
        +43

        The two small brackets on the right have four holes each for screws.
        https://imgur.com/a/ZgJ8qVS

        • Richardc on 08/12/2018 - 20:54
          +3

          +1

        • ronnknee on 08/12/2018 - 21:43
          +14

          ENHANCE!

          • Scrooge McDuck on 09/12/2018 - 12:23
            +6

            @jaketheory:

            *Mounts and unmounts from any standard doorway in minutes

            If the item didn't need to be fastened with screws, but instead relied on leverage; those 'minutes' would be seconds.

          • Whisper Quiet on 09/12/2018 - 12:45

            @jaketheory: You don't need hindsight if you actually contacted them before you bought it, so you could check what was needed to set it up!! Don't think most people go around buying items that they know they need specifically without checking more than a simple description. Especially when it shows a picture using the wall mount. Postage is never refunded unless there is a failure with the item. No one is showing you any sympathy on this subject as you can see.

            • Scrooge McDuck on 09/12/2018 - 12:58
              +1

              @Whisper Quiet: If OP was complaining about this statement:

              This piece of equipment is designed for chin-ups and pull-ups, which are great exercises for your abs, back, arms, and chest.

              I would be sympathetic. Chin-ups and pull-ups are not exercises for your chest. And abdominal exercise is only achieved through specific variations of the two.

              • idonotknowwhy on 10/12/2018 - 06:49

                @Scrooge McDuck: You can hang from it and raise your knees to your chest for abs.
                I agree with it not working your chest though. Grounds for a credit card charge back if you ask me.

              • bomhee13 on 11/12/2018 - 17:15

                @Scrooge McDuck: Don't you always use your antagonist muscle when doing a movement? I.e. during a bench press you would still engage your lats. That said, it is not a "great" exercise for your chest.

                • Scrooge McDuck on 11/12/2018 - 17:51

                  @bomhee13: Yes, but the bracing from stabilising muscles is not nearly sufficient to develop them. Jogging uses most of the muscles in your body. But you won't get jacked from jogging no matter how far you run.

                  Developing large skeletal muscles, as far as training is concerned, takes resistance, range of motion and repetition.

      • Robchasba on 09/12/2018 - 21:02
        -5

        DearJake it's modern world where they can a bit ignore your rights. Kogan has sent me damaged phone but won't take back. Anyway you have NSW CAT which costs nine dollars.
        Go to local uni and look at Clark and Clarke contract law textbook website. AAPT v VCAT. AAPT lost as like Goliath. We used at ACU with Laying Down the Law by Cooke as introduction text. Good luck and just ignore the sad trolls here. Keep up the good fight eh. Jade is good legal website and you have State Library and Ncat website. You might get compo or restitution or ask for something better. PRAY and work eh like Fred Hollows or M. Theresa

        • Name on 09/12/2018 - 21:42

          The refund postage is $15… What you're describing is insane for $15. Especially once Kogan's professional lawyers get involved. Could be up for thousands in legal fees if/when the OP loses and kogan is awarded costs, all over a $15 shipping fee.

        • Scrooge McDuck on 09/12/2018 - 23:27
          +10

          Robchasba

          Member Since
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      • serpserpserp on 11/12/2018 - 10:42

        Seriously though, who doesn't look at the pictures closely or check google just to be sure.

        I'm still shopping at Kogan, had nothing but good deals from them.

    • Ulysses31 on 10/12/2018 - 10:16

      Needs a bag of sky hooks

  • follow on 08/12/2018 - 20:29
    +34

    Yes, we all read that.

    • dingdong3000 on 08/12/2018 - 21:10
      +9

      i want 2 minutes of my life back.

      • Daabido on 09/12/2018 - 00:20
        +4

        Speed reader.

      • Aerith-Waifu on 09/12/2018 - 20:10
        +3

        2 mins? It took me 10 mins to fully understand and then I thought, I must be really bored to read all that

        • Robchasba on 09/12/2018 - 21:03

          Hi not bored if happen to you

  • dylo on 08/12/2018 - 20:35
    +4

    lol

    • Scrooge McDuck on 09/12/2018 - 12:38
      +4

      Mods, please don't close this one. It's GOLD!

  • CyberMurning on 08/12/2018 - 20:39
    +8

    Just get this. I have one. No need to mount.

    https://www.target.com.au/p/target-active-chin-up-bar/610605…

    Gee such a long post for $12 item…

      • Scrooge McDuck on 09/12/2018 - 10:56
        +5

        How much do you earn per hour?

        I'd guess that you could earn more than $45 with less stress in the same time that you've devoted to this issue. To err is human. Holding on to anger is like grasping a hot coal with the intent of throwing it at someone else; you are the one who gets burned.

        So please breathe, smile and move on. :)

        • Zachary on 13/12/2018 - 14:55

          …probably earns minimum wage or nothing at all, so it would make sense to chase them down for this….

      • asianbargain on 11/12/2018 - 08:41

        So you want kogan to compensate the time and the stress in "money"?

        I used to own that one before, maybe it not the same as yours but mine doesn't need screw into the wall

    • AdosHouse on 08/12/2018 - 23:15
      +14

      LOL, did you read the reviews on that Target one. Proof that 2 out of 3 reviewers don't know what spring washers are.

      • savage bargain on 09/12/2018 - 03:32
        +8

        Seeing reviews like that bring sense to "may contain nuts" warning labels on peanut butter.

      • solidussnake on 09/12/2018 - 12:17
        +1

        hahahah soo funny

          • solidussnake on 09/12/2018 - 21:45
            +1

            @Robchasba: I was laughing about the target reviews, what are you on about..

    • benderz on 09/12/2018 - 13:54

      I decided not to get one of those as was worried about my door frame breaking. Do you have that concern?
      I weigh approx 80kg.

      • Wallyt99 on 11/12/2018 - 07:25

        You a lightweight. Do some Chin-ups,

    • ihbh on 09/12/2018 - 16:47

      I bought 5 similar ones from BigW, and have 2 in my house (the rest for family and friends), which I use every day. Can confirm no screws needed to mount.

    • Robchasba on 09/12/2018 - 21:05
      -2

      It was 30 plus post 15 eh…it's wrong

  • SnoozeAndLose on 08/12/2018 - 20:48
    +5

    This post must get a longest post badge if there is any

  • whooah1979 on 08/12/2018 - 21:00
    +1

    that using the brackets is required to use the product,

    Are you serious? Manufacturers normally doesn't include free parts for fun. Every part adds to the cost of the item.

    • jaketheory on 09/12/2018 - 07:33
      -4

      yes, the photo also shows straps and these straps are not required to do pullups, the reason i bought this thing. the instructions dont even mention the straps.

  • whooah1979 on 08/12/2018 - 21:07
    +5

    I will have to file complaints with both the ACCC and the NSW Office of Fair Trading.

    This keeps getting better.

    The ACCC doesn't deal with individual cases, and the NSW Fair Trading doesn't have the legal authority to force Kogan to accept a Change of Mind return.

      • whooah1979 on 09/12/2018 - 08:43

        It doesn't hurt to try. But either of them won't be able to force Kogan to accept a return on your terms.

      • Robchasba on 09/12/2018 - 21:08
        -1

        Check above re NCAT

  • trustnoone on 08/12/2018 - 21:14

    I'm not sure, I feel like its up to you to ensure you got the product is what you need from it, I would feel you if it stated that it didn't need screws and then you found out it did. End of the day though my thoughts are mute, Kogan is an international seller so theres no jurisdiction at all from Aus law, basically they can reject any refund and theres nothing you can really do (besides I guess this).

    If you paid by payapl you might be able to get them to pay for the return shipping https://www.paypal.com/au/webapps/mpp/returns

    This way at least you save $15 dollars.

    • Scrooge McDuck on 09/12/2018 - 11:22
      +5

      End of the day though my thoughts are mute, Kogan is an international seller so theres no jurisdiction at all from Aus law,

      Pretty sure Kogan is Australian and international retailers selling to Australian consumers are governed by at least some Australian laws. This is from someone who can spell 'moot'.

      Username checks out.

      • trustnoone on 09/12/2018 - 11:41

        Oh, okay, thanks for letting me know.

      • shadowangel on 10/12/2018 - 15:10

        It's not a retailer though it's more like Ebay, where it sells on behalf of someone. Kogan HK is the seller.

        • OrderInWrongWordsThe on 11/12/2018 - 16:22

          That's not really how Kogan works. The whole Kogan HK thing is for grey import products like phones etc. This product isn't one of those. The listing even says "This Product is offered and supplied by Kogan Australia Pty Ltd pursuant to the Terms and Conditions." at the bottom. Kogan is based in Melbourne.

          Kogan sells both it's own products, which are all the own branded ones and other companies products. I am pretty confident this product is sold for another company, but it isn't like eBay where you deal with the sellers and eBay is just the platform. In this case you don't know who the seller is and you deal directly with Kogan.

  • qwerty on 08/12/2018 - 21:14
    +5

    Shows pics of mounting brackets with screw holes

    "Please make your selection carefully as we are unable to accept this product for refund or exchange if you simply change your mind or if you made an incorrect purchase."

    Plus if you were in doubt you can ask before buying - the statement mounts and unmounts in minutes is not false because in a few minutes you can have it mounted

      • Chandler on 09/12/2018 - 14:37

        Just out of curiosity OP - how did you expect it to mount?

      • darkmattersunB6c0MV on 10/12/2018 - 00:35
        +3

        Please grow up. Stop wasting everybody's time with something that is clearly your failure to comprehend what was there on the website.
        Kindly take the offer from Kogan, as they are doing you a favour.
        Have a nice day.

      • [Deactivated] on 11/12/2018 - 15:15

        I think OP didn't know that there is such model that needed mounting screws, he perhaps thought of the target's one. I personally didn't know there is one that requires mounting screws until now.

        So it's understandable that he thought the kogan's also doesn't require mounting screws.

        Yes it probably take less than a few mins to move them to another doorway, but how many people would mount that thing in a few different doorways?

        Having said that, it is just $45… Pay $12 and get the target one. Sell the $45 on eBay truthfully, and follow Scrooge mcduck advice, smile and move one. There would be many people in this world that would screw you over more.

  • PChinna on 08/12/2018 - 21:18

    Hi OP, unfortunately Kogan has mentioned in their description clearly as "Please make your selection carefully as we are unable to accept this product for refund or exchange if you simply change your mind or if you made an incorrect purchase". Kogan has ball in their court even if you go against them legally.

  • Quantumcat on 08/12/2018 - 21:52
    -4

    Try a refund through PayPal if you paid that way, or your credit card.

    • foxmulder on 09/12/2018 - 00:37
      +1

      PayPal will ask op to return the product at his own cost anyway. Beside this case is now clear that Kogan is not in the wrong thus op should play nice.

      • Quantumcat on 09/12/2018 - 08:55
        +2

        PayPal do funded returns up to $45

        • foxmulder on 09/12/2018 - 10:54

          If op sign up for the program. I'm pretty sure he didn't.

          • Quantumcat on 09/12/2018 - 11:30
            +1

            @foxmulder: You can sign up to it after having bought the thing and before starting a claim (I did)

  • pennypincher98 on 08/12/2018 - 21:57
    +24

    TLDR please.
    Is this just another person whinging about not reading a product properly before buying?

  • tomsco on 08/12/2018 - 22:00
    +1

    Well aren’t you lying?

    You said you were going to post a link to the product webpage.

  • elgrande on 08/12/2018 - 22:05
    +3

    Im sure it would have just ripped the frame off anyways. Not designed to hold weight.

    • spackbace on 08/12/2018 - 22:41

      Was thinking the same. No way would I trust an unsecured bar to hold someone's weight which is just clamped to the frame. It's just an accident waiting to happen and it will cause damage!

      • AdosHouse on 08/12/2018 - 23:17
        +2

        I agree. OP buts door frame pull up bar because he doesn't want to screw anything into the house. I think 5 minutes with one of these things and he would be posting up a thread on how to fix a shattered door frame.

  • spackbace on 08/12/2018 - 23:34
    +8

    Why the hell tell them you're gonna post on here, when you weren't a member at the time! What the hell? Then you just post and run, and we'll never see you again on another part of this site.

    Like a kid who feels the need to go run and whinge when they don't get their own way.

    I hope reddit torches you.

    Mod: Personal information removed

    • Daabido on 09/12/2018 - 00:22

      Too easy. Obviously it is a setup.

      • Scrooge McDuck on 09/12/2018 - 11:43
        +1

        What kind of OP registers an account, makes an arse of themself and signs it with their full name and social media accounts…?

        • spackbace on 09/12/2018 - 23:29

          The kind that edited that stuff out later 😂

        • Zachary on 13/12/2018 - 15:27

          Well at least he's transparent….unlike some of us over here who censor things like crazy to the point that we may as well not just post anything….

    • jaketheory on 09/12/2018 - 07:24
      -1

      because after their first email saying they wouldnt allow a return i started searching the internet for customer reviews about returning items to Kogan, and found people describing having bad experiences with Kogan on all 3 of those websites. I then knew there were other people having similar problems with Kogan and where I could share my experience.

      • HighAndDry on 13/12/2018 - 17:38
        +1

        Does it really surprise you that you're not alone on that end of the bell curve?

    • jaketheory on 09/12/2018 - 07:26
      -2

      setup up for what?

    • Zachary on 13/12/2018 - 15:25

      Why the hell tell them you're gonna post on here, when you weren't a member at the time! What the hell?

      He was probably just a lurker…..which indirectly counts as a member…?

      • spackbace on 13/12/2018 - 15:27

        or not?

        • Zachary on 13/12/2018 - 21:16

          OH I guess he didn't mention whether he was a lurker or not……

  • ode1online on 09/12/2018 - 00:05
    +2

    welcome to the forum.

  • p1 ama on 09/12/2018 - 00:07
    +5

    I find it so bizarre how otherwise smart people can become so short sighted when trying to defend their own mistakes.

    It never said that it didn't need screws. Just take what you are saying to its logical conclusion. Take something else like a picture frame. You're really telling me that if a picture frame is being sold and it doesn't say it requires screws to mount to the wall, you'd assume that you can mount it without screws?

    Kogan did nothing wrong, you just didn't really bother to research the product properly. Oh well, just leave it be and move on.

    • jaketheory on 09/12/2018 - 07:29
      -6

      wrong. i know what a picture frame is. the photo includes brackets, it doesnt say what those brackets are for mounting, that they require screws to mount, and that using the brackets is required to use the product. it's easy to criticise after the fact, when it is very clear that brackets are for mounting, that they require screws, and they are required to use the product, but none of that is clear before you buy unless you already have one of these. hindsight is always 20/20.

      • Ace Ventura on 09/12/2018 - 09:08
        +14

        I bought a Kogan TV, it showed a power cord in the photo, but no where did it say that the power cord was for powering the TV, and that it requires the power cord for use. I tried to use the TV without the power cord and it doesn't work. Kogan are definitely using misleading advertisements.

        • Scrooge McDuck on 09/12/2018 - 11:48
          +3

          Don't forget, you have seen identical TVs listed on eBay which are solar powered.

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