JB HiFi refusing to price match to Microsoft Australia

Attempted to match price this Bose Soundlink Micro speaker at JB HiFi (Macarthur Square) this morning against Microsoft Australia.

Microsoft Australia: $89 (Discounted $60)
JB HiFi: $149

I was given the following reasons why they refused to match the offer:

  1. www.microsoft.com/en-au/ - Is not an Australian website (staff clearly don't know how the internet works)
  2. Microsoft does not have a physical store in Australia (Despite their flagship store being in Westfield Sydney, PItt Street Mall)
  3. JB HiFi's own staff pricing is only as low as $120 for the same product (weak excuse)

I spoke with 3 different staff members and a manger who all shut down the price match, despite their policy stating they enthusiastically match prices.

Is this a general problem with JB HiFi were they don't recognise Microsoft Australia as a competitor?

Of course, I told them they lost the sale and then purchased through Microsoft directly.

Related Stores

JB Hi-Fi
JB Hi-Fi

Comments

        • Advertised on their website, bucko.

          • -4

            @watwatwat: Listing a price match policy on your website is not advertising it.

            Doing things like Bunnings where they advertise a price beat every TV commercial, or the old Good Guys ad's where you "pay less for cash" that is advertising.

            • @serpserpserp: Still advertised on in-store signs

            • @serpserpserp: Oh, so policies are only valid if they advertise them on tv? You brain works in mysterious and false ways.

              And FYI the dictionary describes advertising as "describe or draw attention to (a product, service, or event) in a public medium in order to promote sales or attendance."

              Putting up a webpage on their site is a public medium and thus is advertising.

              Go back to business school.

    • I think you mean discretion mate.

  • I share my experience with price match at jbhifi ..Not 100% success even I ask nicely every time..It really depends on the guy u deal with..They can just simply say they can't do it..The most recent experience is price match tgg’s discounted power bank..Even it is not the same colour the guy still honor the price match.. I also have tried same shop same product asked different guy in a different day.. sucessful on the second day..Go another jbhifi and try

  • +1

    So how's the SQ on the speaker?

  • -4

    To my understanding price match is with someone who also has a store in Australia. Not sure if Microsoft has any physical store in Australia.

    • Sydney

    • +4

      From OP:

      their flagship store being in Westfield Sydney, PItt Street Mall

  • +16

    This is my own view but why continually reward stores that rip you off? Buy it from the guys creating the competition. Fake sales, fake prices and haggling should be left to Gerry.

  • +3

    Here's weird JBness:

    I've been able to price match at Store A for stock in Store B. They put it behind the counter and say "just say you talked to Mary"
    Get to Store B literally 15 minutes later and no one has any memory/recollection of talking to "Mary" from Store A and refuse to price match, even the manager.

    I then go back to Store A (one I frequent often) to the same person who did the price match in the first place maybe an hour after they price matched and they say "I'll do $XX" (amount higher than previously agreed on).

    Why?? This was a regular day with no massive sales or influx of customers.

    Forget price matching others, they can't even price match themselves!

  • +9

    I will usually buy from the store that actually offers the lowest price and rarely take advantage of price matching as I personally feel that the store that goes out and offers the lowest price deserves the sales.

    There was a special on a product I wanted from a store that was based in Melbourne (I'm in Brisbane) and they had free shipping included. I had the day off work and due to impatience I went to JB to get them to price match the product so I wouldn't have to wait for shipping, which they refused. Their reasoning was that JB offer an extended warranty, whether you opt to buy it or not, and thus, it's a different product. (The store in Melbourne was an Australian distributer of the product and it was AU stock).

    I was disgusted with that response, and simply ordered from the Melbourne store on my way to the car and it was delivered the next day.

    The sheer crap they tried to feed me to not honour their own price match policy made me swear off shopping there ever again.

    • +4

      Next time they may say we use a JB bag to put your item in so will be different to your GG, HN bag hence can't price match!

      • Bag + price sticker + item = a 'bundle' ..
        Everyone knows they cannot price match bundled item deals at the competition. Lol.

    • +24

      I feel like 99% of your post is completely irrelevant to OP.

      Price matching is not just easy as giving you a new price. There are rules and regulations that staff and companies can get in trouble for not adhering to. Just because you want it at a particular price, doesn’t mean it’s always possible. Quit acting like toddlers and deal with the answer you’re given. Or get a job in retail and learn something for yourself before you have a whinge.

      If JB's policy is to price match competitors, then that is what they must do. If they cannot do that (because they will "get in trouble for not adhering" to imaginary terms), then they must change their policy. It doesn't need a six paragraph novella about it.

        • +7

          Where does it say any of what you just said?

          https://www.jbhifi.com.au/General/pricing/

          We will enthusiastically match the price of an identically stocked competitor product. Negotiable deals are part of our everyday promise.

          A JB Deal applies to identical products in stock at both the competitor and the relevant JB Hi-Fi store at the time of price matching. The competitor price must be verified by JB Hi-Fi. Online price comparisons must include any delivery costs. Exclusions apply for cash back offers and store credits, bonus and bundled promotions, coupon promotions, grey or direct import products not sold through an authorised Australian reseller, commercial orders, competitor advertising errors, and competitor clearance products or products with limited or restricted quantities.

          You're having a rant and being sour on a completely irrelevant topic. I've worked retail, yeah it sucks this time of the year - but that's got nothing to do with OPs scenario. JB (and many other retailers) like to flaunt their pricematching policies but change the rules at a whim whenever they feel like it

          They advertise pricematching because it brings you into the store, which brings in business. Retail stores, JB especially, loss lead to get people through the doors. Saying you'll 'enthusiastically' pricematch and then going "Nah sorry" when the customer gets there is entirely misleading.

        • You’ve been destroyed in two comments, ‘YouAintAllThat’ (ironic name).

    • +10

      Nah, dude if the staff just be honest and say "sorry, can't price match coz the match is lower than cost price" i'm good with that.

      It's the odd staff that trying to justify they can't match by saying… oh Goodguys ebay is selling grey import/refurbished or that sort that tickles my disdain.

      To sum up, just like user blair cam said, "Either you price match, or you don't - just don't lie to us"

    • Wow that's the longest post I've ever seen.

    • i feel your comment about working in retail is hard

      BUT

      your argument that, because its boxing day and super busy, dont expect us to price match… is very flawed

      every store and staff price match exactly the same, or not at all.

    • +1

      "Stores can get in so much trouble if brands like Apple are discounted without permission"

      There is a legal precedent to this.
      Source: https://www.accc.gov.au/business/anti-competitive-behaviour/…

      It is illegal for suppliers to:

      • put pressure on businesses to charge their recommended retail price or any other set price, for example by threatening to stop supplying to the reseller
      • stop resellers from advertising, displaying or selling goods from the supplier below a specified price.

      • There is a legal precedent to this.
        Source: https://www.accc.gov.au/business/anti-competitive-behaviour/…

        Apple have had this high suppier price close to RRP as a business model for many years.
        Should a seller of Apple Products felt they could pursue Apple legally on this ground, I would have thought they would have already.

        • Apple can publish any RRP they want, and sell their goods at any price they want.

          What they cannot do is force retailers to maintain a certain price threshold.

    • Part of your salary is for you to get your job done and part of it is to deal with customers and your boss and to make them happy, So you mention boxing day is too hard for you cos you got too many customers and no break (I bet you probably not getting standard pay rate on boxing day), what about the normal week days between 10 -12, did you tell your boss to pay you less because there are so few customers buying things?

    • +1

      I can’t understand how if they have said to someone ‘sorry we aren’t able to price match’, why you can’t just say to yourself ‘oh ok, i’ll just go buy it at the store that has it at the cheaper price and not make a moron of myself by getting angry over something so stupid’.

      Then tell your employers (if they are your employers) to not put misleading and deceptive statements on their websites.

      Or find a more honest employer.

      Quit acting like toddlers and deal with the answer you’re given.

      Is this why retail is failing in this country?

    • Nice trolling!

    • Show's how good a salesman you are. I worked there for 5 years as well and did very well while working there - you know why ?

      I helped everyone. Demanding assholes included. It's your job to create a good sales experience and deal with all kinds of people. If you're not cut out for dealing with all kinds of buyers that's why you probably had these negative interactions in the first place.

    • Do you have an orange beard?

  • +4

    I purchased the Bose Soundsport Wireless from JB on the 24th after they price matched it with Amazon Au price of $220.They retail for anywhere between $296-$329.

    https://www.jbhifi.com.au/bose/bose-soundsport-free-wireless…

    I was lucky they had a Bose rep in the store that day and she spoke to the staff who checked with his manager and got it all approved. He even said he was going to get one for himself at that price and that it had made his day. Like most price matches, it comes down to the store and the staff who serve you.

    • +1

      some ozmoron downvoted your logical comment. i upvoted you back.

    • Tried doing the same at my local JB HiFi and they refused because ‘Amazon AU’ isn’t an Australian store (apparently) and also because it was below their cost. Guy went back to speak to the manager to confirm they couldn’t do it. I just figured I’d save myself the headache of arguing and ordered it online.

  • Most companies aren't going to be afraid of losing the a sale when the item would have to be at or below cost.

    • -4

      You do know that cost price isnt what they purchased it for right? Thats invoice. Until you know how much extra padding is in the cost price vs invoice price cost price it shouldn't be an excuse.

      • -1

        Ha! Dont think I have been negged before? But upon review that may of come across a little harsh. That was my intention, it was suppose to be a light hearted comment. I agree companies shouldn't lose money on a sale but the below cost argument is a weak one on most occasions as it isnt representation of a loss, was what I was trying to say :)

  • +4

    ACCC!!!!!!!lol

  • +1

    The problem comes up, I think, when there isn’t a specific rule for the staff to follow, and is left up to staff discretion, which is so variable that it’s impossible to rely on their price policy to begin with. For instance, the last time I rang JB HiFi, they have a blurb commercial on hold that specifically says JB HiFi won’t be beaten on price, which from my own experience I can assure isn’t true, and certainly doesn’t hold any water with the stories people share of their experiences.

    ‘JB won’t be beaten on price, expect for this, that, those, them, and these.’

    I suppose that’s why the price guarantee was popular with TGG because one only need provide proof, and albeit meet the stringent guidelines to get their money back.

  • +5

    JB hifi is pretty shit on their price match policies

    • Harvey Norman as well. I had an item successfully priced matched on their online chat, however, the retail store wouldn't match it.

  • +1

    Slip the sales person a $10 and just ask for the no bullshit best price.

    • +6

      Yeah mate I'll give you $10 off

      • Actually LOLed :')

  • +3

    "Price matching is at the discretion of the staff member and management depending how low the price is."

    personally i feel jb need to rethink their business model.

    they were once a store that you could go to knowing you were getting a bargain compared to hardly normal or the goo guys.

    but nowadays it's like the jb hifi EGO has stepped in with an attitude.

    honestly if it's only saving a few bucks i'll go buy from somewhere else just to avoid the attitude from jb staff.

    maybe jb need to revisit how they train their staff to actually provide friendly customer service, you know so the customer actually has a pleasant purchasing experience.

    • +2

      There is a difference between getting friendly customer service and JB Hifi just agreeing to price match a no margin/loss making deal.

      Perhaps supporting the store that does the original deal is how you should be looking at this.

      • +1

        "JB Hifi just agreeing to price match a no margin/loss making deal." - isn't that the whole point of their promise in the first place? Otherwise they need to change it to "we price match as long as we still make money so in reality we only sometimes price match".

        When they say they will price match, they need to understand that they will occasionally need to sell at a loss and there is no real problem with that.

    • Yeah, it's not worth the hassle. Most of my experiences with price matching have been negative and not worth the effort. The policy with "has to be in the same area, and have stock" is a bit silly too because why am I price matching it at JB when I can get it from the other store? Technically you're doing them a favour by supporting JB and buying it there but they turn it on you like they're doing you a favour.

  • +1

    To be fair. I've never had any issue with JB's.. quite the opposite. I bought a new Oppo R15 a few months back and took it back 2 days later as there was a dead pixel on the screen. Firstly they swapped it out no problem.. and then saw that it had been reduced to the same price as Officeworks in the 2 days since I purchased it and so quite happily refunded me the $70 or so that I had paid over. Gotta be happy with that. That was Joondalup Store in WA.
    Once that transaction was complete, they went on to price match a nighthawk modem for me too. Well happy. 😊

  • but we are an open honest company. price matching is simple and easy!

    please spend with us :)

  • +4

    People here really seem to overestimate what a “T&C” can get you out of. You can’t just write garbage “broad terms” and expect that leaves you off the hook on your obligations as you see fit. By all means you can have genuine terms such as “same model number” or include warranties or delivery fees or something reasonable. But you can’t make a price promise that you sometimes honour and sometimes not when you’re making a loss. That doesn’t excuse your obligations. Tough luck if they make a loss: that’s the game. Don’t promise a price beat if you can’t afford a potential loss. It’s false advertising, plain and simple.

    • -1

      Very, very true. People saying otherwise are crazy.

    • +1

      It's not a contractural obligation.

      Unless you have some link to laws stating exactly so.

      Casue, omo doesn't make everything superwhite, my teeth don't shine like the sun, etc.

      • Australian Consumer Law section 18 details various consumer laws against misleading claims and misleading advertisement. All serious claims are legal obligations. This isn't the same as marketing mumbo jumbo and superlatives like that.

  • FWIW, I remember them being willing to price match with microsoft's student store a few years back for a surface product. Maybe the manager was having a good day. I think if you were in store today they'd be a bit burnt out.

  • If the store is a physical retail shop front and sells AU stock there is no reason they should deny the price match. It isn't on discretion of the individual staff member, it is a company policy that follows a criteria on what meets their price matching policy.

    I went to JB and price matched PCByte located in Auburn (NSW). Samsung MicroSD Evo Plus 256GB $200 price matched to $77.60.

    1) same product.
    2) AU stock.
    3) pickup from store.
    4) in stock.

    There should be no reason, I would think they rather take my money than have me walk out and give it to a competitor.

    • +3

      There should be no reason, I would think they rather take my money than have me walk out and give it to a competitor.

      Not if they are going to lose money. That's a big reason.

      • +2

        Whether in JBs price match terms and conditions does it say they will not match is it's below cost?

      • +1

        "We will enthusiastically match the price of an identically stocked competitor product."

        If you are price matching a legit store it shouldn't be any issue. There is a difference between asking for a better deal and price matching. Price matching they will go below cost to keep the sale. I've experienced this before on an iPhone 7 case, they only gave $9 discount until I found it cheaper else where and then JB price matched it. 40% off.

  • i think it depends on the person who serves you. i tried to pricematch some apple products from Myer Melbourne CBD they said no everytime and they still displayed the price promise policy at the time but when i went to not so busy Myer, they were happy to price match it.
    same story with chemistware house, got denied and they said they would not price match with harvey norman when they clearly said that they would price match everyone and some staffs wouldnt give you the 10% off, some did but not 10% off, they got it wrong everytime.
    finally i think officeworks have the best pricematch policy :) in my experiences

    • Yup it varies from store to store. I just try another store or better yet just buy it from the retailer offering the deal in the first place. Orificeworks has had just as many horror stories as JB.

    • Depends on the person you get, when I worked there 5+ years ago I used to price match multiple times a day. The only time I would not is if it was below cost price as per the Myer Competitive Pricing Policy.

  • +7

    no joke, one time, my local JB refused to price match………. their own website!

    the ticket price of a blu ray player I was after was actually higher then their web price, and the sales person mumbled something about "but…..but….. you have to pay shipping for that……."

    whatever, I just walked out.

    (and the difference was like $20, it is not like I was trying scam them for some pricing mistakes)

  • +2

    The last time I went to JB I asked them if they would price match an identical model computer router selling $20 cheaper at Officeworks - not on special there either.

    Team member refused and when asked what their policy was about price matching I was told they wouldn't be beaten on prices as long as they still sold the item at a profit.

    Although they may not care JB lost a long time customer that day. Haven't been back since.

    • "they wouldn't be beaten on prices as long as they still sold the item at a profit." - doesn't say this in terms and conditions. You really need to complain to head office.

  • +1

    Consumers always complain about no such thing as loyalty ie. Discounts/rates only for new clients. Business' know there's no loyalty too from (average joe) consumers, people just go where the cheaper price is or who gives greater benefit. Business know all the "I'm never coming back" threats are just farts, you'll come back at the next sale.

    Not necessarily taking about op, but it seems some people these days don't Consider good customer service unless the customer is paying $0 with free delivery.

    • I'm sure retailers understand that the threat of a tarnished brand is real, and loyalty is certainly important which is why so many loyalty programs exist in the first place.

      The issue more likely stems from an internal conflict of interest issue. Which is to say, poor enforcement of policy from head office. They might have a price match policy, but local managers are calling the shots - and they probably work on a commission which might be affected by negative sales.

      They need to train their staff properly, remove any perverse incentives like commissions on price matches, and enforce their policy. It's not just "poor customer service" to false advertise: it's an offence.

    • People tend to complain about everything, from the driver was late because he was in traffic to a delivery didn't happen because the premise was empty and they the recipient was not home to take delivery (because it isn't there fault that they are not home for delivery).

      Everything is a complain and because of these complaints, more manpower and process is required to counteract these things hence why prices for services go up (not so much products).

  • +3

    Why do people act so entitled. If JB wants to price match then great, if not move on and get it cheaper elsewhere (you already know where to go!!!!). They're not a charity FFS and they're within their rights to not price match, just as you're within your rights to vote with your wallet

    Why is price matching (esp online!) such a big deal, just buy it at the cheap place you've already identified. Waaaa I have to wait a few days.

    • +1

      it is a big deal if you want to get it cheaper with giftcard stacks.

    • +1

      People act entitled to a price match…. because jb openly advertises a price match.

      If they can't afford to offer it, then don't offer it.

      I consider it illegal for them to advertise one thing and not deliver so I support people going to ACCC. They deserve to get fined for widespread bait and switch like this.

  • I bought something from JB yesterday. I saw the price on Microsoft website today. Can I return the unopened box and get my refund on card? Or will I get the price matched after the product has been sold and will get refund of the remaining amount (unlikely my guess)

  • +2

    All they have to do is add an exclusion for items going below cost price… that's the catch all exclusion they are missing.

    • Why do that when they can just trick people and mislead many customers so they make more money? Seems clear they can get away with these dodgy/potentially illegal activity.

  • +6

    It never ceases to amaze me how many keyboard warriors feel it's an entitlement to have a price match. Is it really such a big deal. Walk out of the store and buy it online, enjoy the back up service that comes with the purchase aswell.
    Report it to the ACCC, blah blah blah.
    Will I get the difference back buying it today and finding it cheaper tomorrow somewhere else?

    Are you serious - how many times have you filled your car up and then driven by the very next servo and fuel is cheaper. Did you go back and ask for some money back.
    It's life, get over yourselves…..

    • Cry us a river if they choose not to or cannot price match. Stores run by margins to keep itself operating, take phone calls and assist for any pre or post sales services.

      You can definitely buy it online via companies that do not have a storefront and then complain about the lack of service post sale. Those companies simply do not care and most likely have no sales or product expertise.

      • +1

        Oh ok, well if they are a struggling business and can't afford the margin loss, maybe don't make promises they can't keep.

        You understand the logic of a loss leader? Sometimes it's more profitable to lose money.

    • Will I get the difference back buying it today and finding it cheaper tomorrow somewhere else?

      Interestingly you actually would get the difference refunded at JB, but they try to screw you around with that as well.

      We bought a TV for $1500. It was on sale for $1200 less than 2 weeks later and we went in to get the difference refunded. Pointed to their lower listed price and they told us "oh, it has to be cheaper at a competitors store, we don't refund if we're the one's that are cheaper".

      Harvey Norman actually had it even cheaper so we matched it to them and got the cash back.

    • +1

      People feel entitled because it's their advertised policy and sets the expectation. Then they go into the store and are told something else. It's misleading and stuffs people around.

      They either need to update their price match policy or retrain their staff.

  • Personally my local JB has never refused a price match. If they did I'd just get it at the place I saw the cheaper price, really doesn't bother me.

  • Saw this and thought was at the shops with a JB anyway (Brisbane) so why not try and see. Price matched no questions or fuss. The sales person did double check with his manager and there was some oh wows, but yeah no issue whatsoever.

  • +1

    The customer service is very hit and miss at JB. You could get two completely different responses depending on who you ask about price matching. This one store near me has refused to accept JB gift cards because I wrote down the number/pin on paper instead of printing it in full (they have also refused because I didn't print all the terms and conditions fluff) or letting them see it on my phone. You can purchase anything on their site, even do store pick up, with just the number/pin of the gift card yet they get all suspicious when you try to use them in store. I haven't had any issues with the other local store, it's just that one store that has the problem. Feels even worse because they make you feel like you're doing something wrong.

  • jb hifhi: we price match!!!

    …depending on the mood of the staff…

  • Was at JB Chadstone yesterday , wanted to.price match a Bose soundlink wireless headphones Amazon was 245 and HN was 270 . Jb hifi was 376. At first the guy told me we cant match Amazon cause not a physical store told me unless its Harvey they wont do it.

    Then showed him HN price he took a picture of the HN web page went to the counter and came back saying only will price match if HN has them in stock. LOl , didnt want to argue went to Myer and the price matched Amazon no questions asked.

    What a joke , I called prior and they said they would price match any legit store and.

  • I stopped buying shits at JBhifi

  • At the stores frequent a lot, it's up to the staff member. I've never been able to price match with them - I've only asked a couple of times (with another store nearby). I wish their policy was a little more consistent for all stores, eh.

  • +3

    This happened to me when I tried to purchase a Galaxy S8. This is the official reply from JB state manager of NSW / ACT.

    Hi XXXXXX

    It would appear that The Good Guys are receiving support from Samsung which has enabled them to discount this product to a value that is substantially below our cost price. As such, unfortunately, we aren’t able to match the price in this instance. I apologise for any inconvenience this has caused.

    Regards

    Neil Funch-Thomsen

    NSW/ACT State Manager

    • +1

      What is his email address?

      So weird they think they can get away with this crap and not compensate you.

      I feel like this guy needs to go read his own policy again. What part about "We will enthusiastically match the price of an identically stocked competitor product. Negotiable deals are part of our everyday promise." - do they not understand?

      It's literally saying they will enthusiastically match a price, then saying they will not because they don't make enough money. WAT.

    • Lol, funnily enough JB own TGG, so that's a BS that they don't get the same treatment by Samsung.

    • "Thanks for your email.

      Neil is the Manager of our NSW JB Hi-Fi Solutions Team, so it sounds as though your purchase was a commercial order.

      The Commercial Division operates differently to our retail stores using their own fixed pricing schedule (which retail stores aren’t privy to). However in our retail stores we have the flexibility to negotiate and price match where appropriate, as you have seen on the JB Hi-Fi website.

      Apologies for any confusion and inconvenience that this has caused.

      You should be able to get in touch with Neil through using the contact us link on the Solutions Website, I have included the link for you below

      https://solutions.jbhifi.com.au/contact/"

  • -2

    Here's another question for people in this thread: what if Woolworths bought a product wholesale for $1 and decided to sell/advertise it enthusiastically as $0.50 because they want to get customers in the store to buy this. They then rely on making profit later on when these customers eventually make other purchases of products with higher margin, and it takes sales away from Coles.

    Then when customers get to the store, they're told the product now costs $1.30 because selling it for $0.50 would be "substantially below our cost price and as such, unfortunately, we are unable to offer the price in this instance"? Does this sound like acceptable practice?

    • Ha, I scanned an item once that was ment to be 20% off and scanned at full price… Questioned it and they confirmed, apologized and gave it for free. Didn't even make scene or anything. Customer satisfaction. They know I'll be back to spend more.

  • +1

    just buy it from msoft site then?
    there's 5.60% cashrewards too…
    free shipping - so whats the biggie…

  • -1

    it is not australian website, because it does not end with .com.au which means they don’t have abn and gst. the price is not a fair australian price that’s why jbhifi cannot and would not match the price.

    • +1

      I dunno where you're getting that from. PSN is /en-au/ and they most definitely have an Australian ABN and charge gst in their store. Yes, some retailers (like iHerb or OzGameShop) have /au/ sites not actually based in Australia, but it doesn't mean that everyone not using .com.au is not an Australian website.

      Some retailers can't or don't use the .com.au site for various reasons any more, but usually it's because it's easier to integrate with the existing code of their parent site (in this case, /en-us/) which gives all the sites a consistent feel and makes them easier to update.

      Besides, going to www.microsoft.com.au redirects to the mircosoft/en-au/ site which means they most definitely own the domain .com.au. — if they didn't, it just wouldn't redirect. Besides, there's no where that says that they HAVE to use the .au domain even if they own it.

      Lastly, a quick look at their shipping info on their site mentions their stock locations (Australian) as well as their brick-and-mortar store (located in Australia) and the shipping is all from within Australia (in fact, they don't ship overseas through the /en-au/ site, and prices are all in AUD.

      So I'm not sure why you think it's not a fair Australian price. It most definitely is an Australian site, for an Australian store. There's no reason they should have refused the match. Claiming the site isn't Australian by them is willful ignorance imo.

      Also, other sites that are definitely based in Australia but don't include .au are www.Apple.com/au/, www.Samsung.com/au/, Dell, Lenovo, etc etc. Some of which JB does arbitrarily match sometimes. None of them are using their .au as their top level domain. I'm sure there's more sites in Australia doing that (usually it's big global brands).

      All that said, I personally think people should reward the competition instead of price matching, when stuff like this happens— but that's just me. (I recognize that for some people in terms of like convenience etc it's easier to price match tho).

    • Except they do charge gst..did you look at the link?

  • I was able to get the staff at jbhifi to price match with Microsoft store when I purchased my surface pro 6 during click frenzy. They offered lower price on the surface type cover as well.

  • +1

    I had similar experience during eBay sale. Wanted to buy Oppo and it was sold cheaper in eBay All Phones store. When I asked the guy, he flat said, it can't be ebay. It has to has a physical store. He didn't even bother to ask what store, nowadays even Target has ebay store.

    Then I said, it's All Phones ebay store. They have physical stores. Then he said he had to ask his manager and asked hurriedly on his walkie talkie. Before getting the answer, he asked, which phone is it? When I told him the type, he said "Oh we don't have that". Period. And then he left.

    This was Hurstville JB Hifi. I was SO tempted to write to head office back then. Do not say you'll price match if you're going to have this kind of attitude when people ask for it!!!!

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