eBay Buyer Try to Return Second Hand Item 6 Months after Purchase

Hi everyone,
I sold a used baby infant capsule back in November 18 on eBay. The buyer contacted me today stating that the item was expired and cannot be installed.
They asked for a refund and want to meet in person to discuss even wanting to pursue civilly if need be.
First of all, I had no idea there is such a thing as an expiry date for child seat but apparently, there is based on manufacturer recommendation. I am not sure if there is actually a law against using an old child seat.
Also, I am not sure why the buyer only messaged me now, so long after the sale was completed. If they raised the issue with me during pick up, I would happily cancel the sale.
So far, I told the buyer to contact eBay and I am not sure what the advice will be.
Anyone had similar experience before?

Update
Buyers now said ebay advise them to pursue their own legal avenue. They also got legal advice that it's illegal to sell expired child seat which they say it's expired in September last year prior to the sale.
Update 2
Thanks everyone for the information. The buyer now asked to confirm name and address etc so they can initiate civil action. Serious…… For 150 bucks and a baby capsule that you suppose to use for six months only. Also it's a maxi cosi with Australian standard approval ticks.
Update 3
So I have been ignoring the buyers email and the last message I got last night is just ridiculous and funny.
………….

As I have not heard back from you I will take your lack of response as confirmation of your details. For future reference, next time you sell an item make sure it is not expired and don’t be such a dodgy person. To prey on expectant parents is honestly disgusting.

I look forward to seeing you.

Thanks.

Comments

      • +2

        Wife’s out of her mind.

    • +2

      Babies are like weddings, as soon as they are mentioned people see dollar signs. Buyers lose their minds thinking that anything less than the absolute best most expensive is a disservice.

      You can get perfectly good, brand name, fully functioned strollers for ~$350.

      You can buy a Range Rover to drive work in, but a Hyundai will probably work just as well.

      • -1

        I'd still prefer rolling up to work in my Range Rover, sipping my latte and listening to classical music.

        • +1

          I'd prefer to, but I'm not going to pay another $60k for the Range Rover to do that.

  • +2

    Ignore the buyer. He/she knows very well it was 2nd hand. Let the (mod: edited) do the legal action. Only winner is the lawyer here.

  • +1

    Why is there a date sticker on a child seat anyway? Which part of it expires?

    • +8

      Manufacturer's profits

    • +1

      Maybe they reckon the plastic gets brittle? Just an idea though as I would think something like that would vary based on a hundred different factors.

      In saying this, I hit an old baby seat (looked at least 20 years old) in my car that someone left lying in the middle of the road. My bumper shattered into 6 pieces while the baby seat flew 20 feet through the air, completely intact (just scratched up) so dunno about the brittle plastic argument ha

      • +3

        Good job there was no baby in it

        • +1

          I actually got home, put it on Facebook and someone said the exact same thing so I freaked out and went looking along the road just to make sure

  • +1

    These days buyers want their due diligence done for them. Also these days people really enjoy going down the litigation path, sigh

  • The law states buyer beware as it not illegal to sell privately.
    The used by date is a best before date…

      • +4

        Sigh!!! there goes the sense of humor and my chance to score $20!!

        • i get jokes…. :P

  • ohh… god…. expired baby capsule…..no comment…..must be made of bio-degradable materials…

  • +4

    Personally, if someone asked me to refund something I'd sold them, I'd probably go along with it in most cases, particularly when it's a pregnant mum to be.

    At least, right up to the point where they threaten legal action over a $150 secondhand item that was their responsibility to check out before purchase. At that point they can stick that seat where the sun don't shine. THIS is the kind of thing that clogs up our legal system needlessly.

    You see, there's this thing in the world called personal responsibility. It's what we learn to use when we start to realise that not all unfortunate things that happen to us are someone else's fault. Recommended, 4 stars.

    • You see, there's this thing in the world called personal responsibility.

      and there is buyer beware as well.

      No law saying it can't be sold, the time frame is a best before, not a used by.

      • +1

        Just to be clear. The embossed writing which cannot be removed from the seat does not say “best before xx/xx/xxxx” it says “do not use after xx/xx/xxxx”.

  • I for one prefer to buy brand new safety equipment. B-)

  • -1

    Hmmm…. looks like some comments from the buyer have been deleted! Their name definitely wasn't anything like JassieCaye… would have been better to have DisabledUser3049.

    • Nope! Haven’t deleted anything!

      • Sorry, my bad - looks like your comments were pinned to the top of the thread as they are the most relevant. Its not uncommon for users who sign up and get a poor initial reception to request their account to be deleted, where the username is changed to "DisabledUserXYZ". Cheers.

  • +4

    Few years ago, I sold a Samsung Galaxy S4, good condition, sold for around less than $200 by memory?

    Anyway, long story short, many month went by, the guy said the phone is now broken, when I asked him its been many month since I sold it, he then tells me he only dropped it 2 twice in the times he had it and all the phones he used before was fine after multiple droppings…………

    Put on ignore and never heard back since lol

  • fkn lol.

    I would have instantly deleted every email and message from the buyer.

  • Can I just ask why would a baby seat have an expiry date anyway? It seems like a bit of nanny-statism is going on here - but considering this is Australia I guess it’s understandable.

    • +1

      Plastics do have a half life. My guess is for increased profits and legal liability.

  • +2

    vexatious
    /vɛkˈseɪʃəs/
    denoting an action or the bringer of an action that is brought without sufficient grounds for winning, purely to cause annoyance to the defendant.

    ^Buyer

  • Hi everyone I'm back , just to continue to get my love from all you fine folk , I tossed all the baby / toddler stuff out in hard rubbish . Main reason was no time to sell and not worth my time .

    Good thing was while admiring my garden , a nice young girl drove and stopped at my nature strip and did her free shopping . Most I've ever done for the green movement ;)

    Fire away LOL .

  • Are we still discussing this? Why?!?! We all know OP isn't gonna cough up and the buyer doesn't really have a case.

    • +4

      Are you kidding? The seat was used for 6 months anyway! I think the seller was just trying. It’s a used item, if they cared so much they would had bought brand new like op did.

      • -1

        Have you read OP’s comments underneath mine?! He said he also bought it second hand! So essentially I was sold a third hand car seat. So according to you, OP doesn’t care too much either.

      • Baby seats are expensive and not everyone is financially in a position to spend hundreds of $$ to buy one. Besides that, while i must admit i haven't read every single comment here, my understanding was that the buyer purchased the seat 6 months ago, but has not installed it or used it until just recently when it was discovered that it was past its expiry date.

        • +2

          It’s because the buyer threatened to sue the seller. She needs to understand that second hand goods do not come with any guarantees, and she needs to take responsibility for doing the research. Threatening the seller with lawsuits is a waste of her time, his time, as well as the court’s.

  • +5

    Wow, civil action for a $150 used item. Classic!

  • We need Judge Judy to decide!

  • +1

    Caveat emptor (Buyer beware). It will cost the buyer more money to proceed with legal avenues. Just ignore it until you get a summons then explain that you weren't aware of the expiry date and the buyer didn't ask about it before taking ownership of the product.

    You didn't misadvertise it with any falsehoods and you didn't lie. Therefore you buyer has no case. It's also possible this case would be considered a waste of court time as I think there is a minimum $200 claim amount. The claimant has to state that this isn't a waste of court time and I think $150 would be below a reasonable amount of money to expect legal professionals to hear the case.

    The buyer needs to put is down to a learning experience and move along. $150 isn't worth the time to even fill in the forms and prepare a case for a court hearing.

    Seller - Ignore it and get on with your life until you get a summons.
    Buyer - Move on with your life and take it as a learning experience. Invest your energies into earning the $150 elsewhere.

  • +2

    After reading this thread, from now on I will solve all my domestics here! and send a link to the other party!

            • +2

              @netsurfer:

              I've done refunds due to user error, delivery company broke the item in transit, hackers hacked into the buyer's accounts (both eBay and PayPal).

              Those circumstances are not change of mind, such is what this op is about basically.

              buyers get strong protection nowadays (60 days to dispute a transaction).

              Op is 6 months after transaction. Even ebay told buyer to FO.

              The main reason I would elect to offer a full refund and end this is because (1) this is for a first new born (which parents feel very strongly about and do tend to follow strict guidelines and (2) if a customer is unhappy, it just doesn't feel right to take the money.

              No offence, but those are your reasons, your opinions, which are Kinda irrelevant. You can offer a $100000 in compensation if it makes you feel whole, but it's still irrelevant. Law is what's relevant. Unless youre trying to make the seller feel guilty…

  • +3

    my 2c reiterating many others…

    you buy something second hand from a private seller, it is your own responsibility to do due diligence - not the seller's.

    caveat emptor - buyer beware.

    • lesson learned the hard way - but I didn't run back to the seller and sook about it, I put on my big-boy pants and took it as a life lesson, at the time a relatively ($2000) expensive life-lesson, but a life-lesson none-the-less.
    • -1

      It depends on the sellers. Buyers not happy about what they purchased from me, I would offer full refund.

      I see many sellers getting frustrated about customer complaining and posted on OZB regularly. Honestly, if you are unwilling to handle these situations, then don't sell. It's the same for shops, you are bound to get some unexpected things. 100% success rate is impossible in the long run. This one, the buyer appears to have legit reason to complain. I even had to deal with fraudulent transactions (someone hacked into a buyer's eBay and PayPal accounts).

      You can only tell whether a seller is good or not when they deal with these not quite right transactions.

      • Not 6 months later though.

  • Oh smapppp is Cassie the ops buyer!!?!

    God dam the internet just paid for itself!!!

    Snnnawweweeppppeeeeeee

    Jerry jerryyy jerryyyy!!

  • -3

    Cassie I honestly think the buyer has a moral obligation here to atleast split the costs.

    What he did while not wrong or illegal perhaps turns out wasn’t right.

    But good bloody luck trying to get anything from an ozbarguver!! Easier to get blood from s stone. So just move on. U spent too much time over it.

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