Bought New Toyota Camry but Had Paint Defects
Last edited 30/05/2019 - 16:47 by 2 other users
Wanted to get some advice on my current situation before moving forward with decisions.
I bought a brand new Toyota Camry through CarConnect from Canberra to Melbourne. They use Ceva as transportation service and Intraffic for registration.
Upon delivery of the car, I noticed minor scratches behind all 4 door handles plus small chips/scratches (right and left door plus on the boot near the plate)
I lodged a report (includes drawing and pictures) with Ceva on the spot and the person from Intraffic got in touch straight to send a detailer at my place.
Being just a transportation company I had to take delivery of the car with report lodged.
Detailer buffed off light marks behind the handles but hair lines still present. The chips/scratches couldnt be removed at all after polishing.
The intraffic person then told me to get a quote from a Toyota authorised repair shop which came up to $10k.
When I told him so, he said thats too much and will find out from other paint shops on Monday.
Today went to 2 paint shops which are at my proximity to get an idea.
One told me to get an assesor and get a cash settlement done because its a brand new car and repainting means removal of parts etc.
Second shop told me around 3k for 4 doors and boot.
This situation is kind of stressful and any advice welcome. Would this have been a demo or second hand car, I wouldn't have bothered.
Mod 30/5: OP has got the answers they were looking for. Thread is closed.