I'd like to share you my suffer experience with eBay buyer protection.
I purchased an item for $1299 on eBay on 01 June. Because the seller only had regular post option and I needed it urgently, I purchased an prepaid express shipping label and provided the label to the seller. However, the parcel got lost in transit.
I opened an item not arrived case and I was told I won the case yesterday, but just now I received an email saying that "We're sorry you had a problem with your purchase. However, the seller provided tracking information that shows the item was delivered to your address. After reviewing all the details of this case, we've determined that you won't receive a refund". NOTE: The actual tracking shows in transit not delivered. eBay just choose this option (delivered) only as I provided the shipping label although it's not delivered.
Then I contacted eBay and they told me since I was the one who provided the shipping label, I need to take the lost!
I'm wordless currently, and I don't know what to do next since Australia Post already told me they can only compensate the sender not the one who paid for the postage.
I'm wordless, really. The seller has 0 score on eBay (I'm not saying the seller is a scammer) but I trusted eBay before， and that's why I paid for the item. But clearly, all of us should be aware of things like this and don't **********Arrange Freight as a Buyer!!!!!!*********
If you have any suggestions please let me know I'm really appreciate your help!!!!