eBay Seller Sold Damaged Replacement Device as 'Brand New' Tried to Force Me to Accept It

Lcheckingthisout on 30/08/2019 - 20:30
Last edited 02/09/2019 - 09:37 by 1 other user

Update:

Apple rang me and said they’ve been investigating the device.
Apple devices can only be activated by opening the device.
Device was delivered to me on 22nd August
Device was first activated/opened 17 July (5 weeks before me)
Apple believes it’s possible the device was refurbished/repaired/replaced.
Then sold to me as 'Brand New' in hopes the consumer wouldn't notice.
Replaced/Refurbished/Repaired devices do not hold the same value as 'brand new' devices
So for the store, withholding that was in their best interest

And

Apple devices that arrive “Damaged on Arrival” are replaced
It’s easy for any supplier to do so with Apple
You cannot replace a refurbished device
You absolutely cannot replace a third party repaired device

No wonder the seller bailed when I said I wanted the device back to investigate with Apple/ACCC.

Was the damage on the top casing done during any replacement/repair?

I don't know yet.

PROOF: https://imgur.com/a/Ectbjs1

TLDR: Seller lied about selling a brand new macbook, it was damaged and replaced, tried to force me to accept it, once i said i wanted the ACCC involved, seller tried to get out of the sales transaction by refunding me, but no money has arrived and that doesn't mean they didn't commit a crime.

I purchased a 'brand new' MacBook 15"

Seller said it was in original condition, sealed, never activated and brand new as if from an Apple store.

Arrived and was damaged with a scratch

Rang Apple and Apple notified me the device was activated 5 weeks before my purchase

Get a call from Apple and Apple states the only way to activate a device is to open it and setup

Apples confirms refurbs and replacements keep their old warranty, stating it's likely it could be replacement or refurbished device

Seller gets item on Tuesday, by the Friday, still Apple and myself calling each day to ask for a replacement, each day seller says "we can do a replacement"

By Friday afternoon, seller still hasn't begun the replacement process, ignores me for a replacement

Friday afternoon i ask for the item back and to take it up with consumer affairs and Apple as i am unhappy i was sold a misleading product

Seller try's to initiate a refund and cuts of contact

Still don't have money in my PayPal or bank account and the computer is still at the seller.

Computing

closed Comments

      • netsurfer on 02/09/2019 - 18:03

        Honestly, it is hard to keep up with your situation properly. The revisions are confusing. Earlier on, people thought you already got a refund. When I looked at your earlier revisions, that was the impression I had. But that turned out not to be the case - you still haven't got the refund yet. There were also changes to your situation throughout.

        Also, what you experienced, in terms of eBay case, PayPal case is different to what most people experienced. Again, it is hard to figure out what exactly happened. Did you raise the case in PayPal, or did you raise a case in eBay. Then, there is the bit that you still prefer to have that MBP back (if the seller decided not to provide a new replacement).

        You really need to be realistic. If you paid close to RRP and then demand those things, then I can understand. The price is way below RRP so being dodgy / fishy is not unexpected.

        The thing is with online purchases, when things go wrong, you can really see whether the seller is good or not. At the same time, you need to know what to do. Issues with online purchases can take time to sort out so the more complication you try to introduce, the harder/longer it is going to be. You also cannot expect once a case is raised, eBay and/or PayPal will immediately action. As much as everyone wants to trust you, the system is there to allow both parties some time. Yes, dodgy sellers take advantage of that.

        You want a MBP too much and that clouded your judgement. You also don't seem to accept other people's opinions well. We just want to keep this thing simple, you kept on wanting to drag more parties into this. There are so many more important things to worry about in life than a MBP bargain deal went pear shaped. It's just a laptop.

        • checkingthisout on 02/09/2019 - 18:11

          What does it even matter now man? Like really. I got sold a dud, sellers service is a 1/10 just in general. Reviews say it's one of the worst computer companies in the area they service. Who ships a $3500 RRP computer via the cheapest standard post anyway? If you don't want to believe I don't have my money back then that's fine. At this point it doesn't even matter. I'll call PayPal again tomorrow. Maybe by then I MIGHT actually have the funds.

          It's over. I've asked mod to kill the thread.

  • Moderatorneil on 02/09/2019 - 18:24

    OP has resolved their issue, comments closed.

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