Executive Elite Status with Enterprise (Red Spot) Car Rental for AmEx Cardholders (Status Match to Hertz Presidential Circle)

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Enterprise Car Rental (RedSpot in Australia) will give their top tier elite status, Executive Elite, to any American Express cardholders. Status will last until February 2022.

This is a level up from the ‘Executive’ level membership that normally comes with the Amex Platinum card.

Apparently if you send an e-mail to Hertz (hertzstatusmatch@hertz.com) asking for a status match with your National Executive Elite number and a screenshot of your account they will match it with their Presidents Circle status. Expect a reply in 5 to 10 working days.

Offer expires February 29 2020.
Courtesy of ViewFromTheWing
https://viewfromthewing.com/free-top-tier-rental-car-status-...

Related Stores

nationalcar.com
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Comments

  • +1 vote

    Nice.. Great to have another option apart from Hertz and avis

    •  

      enterprise owns national and alamo. national tends to be more expensive than both enterprise and alamo, because it's aimed at business travelers.

      The perks with the elite membership are nice, but for leisure travel you probably want the lowest rate.

      •  

        For me it's mostly business as self employed.
        I have Hertz five star already with my charge card..

  • +3 votes

    Works with existing account now showing EXECUTIVE ELITE Status Expires Feb 28, 2022. cheers OP

    • +1 vote

      I get an error saying my details already exist - can you please elaborate on how you upgraded?

      •  

        Upon following the link and after accepting the t&c you can either sign up or sign in. I signed in my account.
        Already had and Amex linked for that account tho!

  • +10 votes

    to help people understand what the perks are:

    Your automatic upgrade to Executive Elite status means access to the following benefits:
    • Reserve a mid-size to get access to Emerald Aisle.
    • Guaranteed upgrades: reserve and pay for a mid-size, drive away in a vehicle in a higher class
    • To maintain Executive Elite status, member must meet the standard qualifications of 25 or more rentals or 85 or more rental days during the full calendar year 2020.

    You also get:
    • Faster rentals by bypassing the counter.
    • To choose your own car. Don't waste time looking for your assigned car.
    • Faster returns with Drop & Go. With e-receipts, there is no need to wait for an agent to give you a receipt.
    • No second-driver fees
    • Reward choices. Select from Free Rental Days**, frequent-flyer miles or hotel rewards.
    • Special offers. Receive members-only discounts and offers through our periodic emails.

    **Free Rental Day covers base rate (Time and Mileage) only.

    •  

      To maintain Executive Elite status, member must meet the standard qualifications of 25 or more rentals or 85 or more rental days during the full calendar year 2020

      Post from @FiremanFred above suggests that the status expires Feb 28, 2022. Perhaps that's specific to the Amex EE sign ups.

      •  

        Correct, under this promotion your status expires in February 2022. If you want to retain your status after 2022, you will need to complete the standard qualifications above.

    •  

      You also get lower Excess fees per day.

  • +3 votes

    Does anyone know how long the status match from Hertz is? Do they match the end date as well (Feb 2022)?

  • +1 vote

    Just status match back from Hertz once this gets expired

  • +1 vote

    I am currently not a member with any of these. How much does the membership itself cost?

    • +2 votes

      both free to sign up

      here's the link for Hertz

      https://www.hertz.com.au/rentacar/misc/index.jsp?targetPage=...

    •  

      To further what @blahoz said. There is no membership fees from memory. You just have minimum requirements of spend. The more that you spend, the more you get inc the higher the status. This deal means you get the benefit of Elite status which give you extras that a lower-tier may not get. An example of which is that recently they offered a deal where from memory for every 3 days you book, you geta bonus free day.

  •  

    Does this include Enterprise Car Rental as I’m looking for rental in Hawaii?

    •  

      Yes, and arguably you get better value in US/Canada locations.

    •  

      All memberships are global and work on all 3 websites, inc enterprise in all regions and sub-companies like Enterprise Truck Rental or the exciting exotic range.

  • +1 vote

    Presidential Circle status lol. I can finally get to feel how it is like to be a president of a country.

  • +4 votes

    Here is the details for Hertz's status match offer
    https://offer.hertz.com/offers/index.jsp?targetPage=TierStat...

    You'll need to send them:

    A. Proof of Identity (Please provide all)
    - First and last name as it appears on your Hertz account
    - Address as it appears on your Hertz account
    - Phone number
    - Email address

    B. Proof of Status with Other Car Rental Companies (Please provide one)
    - Monthly statement indicating membership status
    - Copy of a credentials letter (membership kit)
    - Copy of a welcome letter

  •  

    Thanks OP, new account works

  •  

    Any idea if we actually need an Amex? I closed mine few months ago to serve my 18 month.

  •  

    Thanks, enrolled and email sent to Hertz with screen shot of Emerald enrolment and Executive Tier.

  •  

    Thanks OP. Registered new account and received Executive Elite. Nice!

  •  

    Cheers OP, signed up - will wait for the welcome pack and try the status match with Hertz :)

  •  

    I've also emailed Hertz with screenshots - has anybody had success yet?

  •  

    done, now wait and see! :)

  •  

    wait and see thanks

  •  

    Oh man how much personal info do they want!

  •  

    Enterprise do this so that the company knows how to best tailor the package. We don't want a person hiring hundreds of cars every day accidentally getting stuck with a bad deal.

  •  

    Is it worth the exercise for very occasional users of rental cars (let's say 3-4 days a year at max)? Just curious as it won't qualify for the minimum use either.

    •  

      It is not recommended. This program is designed to provide benefits long term and signing up for a holiday rental probably won't provide the benefit you are after in the short term. Hope this helps.

  •  

    I’m a bit daft at this but are these guys actually any good to rent from? My family have had some bad experiences with relatively unknown but cheap car rentals they found online and in Australia eg a 4WD which broke down in blue mountains and no one to call or speak to in the evening as to what they could do. I’ve been using Hertz across the world for ages and never been let down with service, car condition and support (even refunding me or crediting me when things on their end didn’t go to plan) and I’ve come to appreciate the value in that dependability especially when travelling and trying to stick to a schedule.

    •  

      why not call car rental's hotline?

      •  

        Closed outside office hours. In the car it had a card with a phone number which went nowhere, and then there was another number which led to RACQ who said they don't cover the car when it's outside QLD.

    •  

      Hi, I can assure you that Enterprise is a legitimate company. Here are a few stats to look at that will put your mind at ease. Enterprise is the largest car rental company in the world and definitely in the US(ask someone you know from the US and chances are they will know them), they also have the largest fleet, they are relatively unknown in Australia as they are only 4 years old here. Their internal Australian motto is to strive for 85.(this means that although others may be happy with the consistent 65% industry-standard ratings that are provided by an independent rating group, Enterprise in Australia's goal is to aim for at least 85% happiness in all locations.) If you have any concerns or issues with a booking, the cs team try to resolve the issue as best they can. Their number is 1300 035 807. I believe they also constantly look for regular issues to improve their information so these issues don't occur in the future. Also, Enterprise plays an active role with APRA as does the other major guys which recently updated their guidelines to be more consistent between companies for consumers(this mainly focused around including GST in the accessories, before it was optional). If you have any of these issues im sure in the same circumstances, the CS team would do the same. If the team don't have your car, it is also customary to offer an upgrade. The best way to ensure things go smoothly though is always book as soon as you can to beat others booking. Especially during Christmas when all companies are running low on cars. Hope this helps put your mind at ease. If there is anything else you wanna know id give them a call.

      •  

        Thanks for responding. Is that number manned 24/7?

        Also, out of interest, what's APRA got to do with this?

        •  

          I don't believe so. The CS team is there between 8-8 pm Monday to Friday from memory(good news is that they are all locally based), outside these hours it goes through a chain-link in an order being diverted to the locations that are open all the way to airports that tend to close late due to late arrivals. The team also sometimes check their emails & FB messages on the weekend. If you call about a booking to say extend it for one that you are currently on it should be fine to call the next day anyway. They tend to give leeway for this. They can also usually in most cases modify bookings even up to the day you pick-up and at the counter.

          Sorry, wrong acronym. haha I always get them mixed up its AFIA haha which is the body of a range of industries across Australia including car rental. https://www.carrentalconciliationau.com/the-rental-code.

          •  

            @mattyp1992: I guess the reason I ask is when my family got stuck in blue mountains with a broken down 4WD they weren’t sure what to do. Do they let the tow truck take it away? Do they leave on side of road? Should they stay in town? Do they need to wait? Etc. That sorta information can help reduce the stress levels in those types of situations especially as they weren’t from here and being non locals, it was a difficult position for them.

            • +1 vote

              @jace88: It took me 5 calls over 2 days to change my email and reset my password - if that's any indication. Every time I got put on hold, it went to a survey of my satisfaction then hung up on me, this despite telling them DONT put me on hold. No one called me back (had my account and number) (They are all overseas, the audio delay is pretty ordinary and despite me being in a quiet area, the call quality was poor and two of the consultants tried to blame my end! They were both pretty sassy and condescending with the whole 'have a great rest of your day' despite me being very polite even after multiple attempts :(

              And even after these 5 calls, it still was not resolved so I signed up using a dummy driver licence number and it let me create a new account, then I changed the licence back.
              Quite the hassle! I'm really only doing for status match to Hertz - hopefully lol

              But in saying that, I have used National across America and I can tell you that I had no difficulty with any vehicles and my experience was a good one with renting cars. If we did have trouble, it may have been interesting but we did always opt for roadside assist as part of the deal so shouldn't have been a problem.
              My 2c, take it with a grain of salt :)

              • +1 vote

                @John Dough: Thanks for the insight. I think I'll just stay with Hertz. I'm only on whatever the basic gold plus tier is but I get corporate rates so that'll do.

              •  

                @John Dough: Hi John, Very sorry to hear this it can be quite upsetting to hear when things go wrong. The CS team for Australian bookings aren't overseas. How long ago were the issues? Do you still have the booking number? I'd is very curious to see what the issue is and better explain the concerns or rectify the issues you faced moving forward. Since joining the industry from a completely different Industry I have learnt a lot about why issues occur which is so different than I imagined. The head office where these calls take place is actually on an airport where they have jurisdiction to install cables and done over IP. The reason for the dropout is that the Airport(Moreso Telstra) is taking forever to upgrade the internet(imagine 20+ people on 1 ADSL connection) and it has caused quite a few headaches talking to the team. I'm very sorry to hear the bad experience too. If there were any rudeness this isn't the Enterprise way and should be investigated. I know that the head of that team is trying to better train the team(most are new) and put in policies to address these issues.

                •  

                  @mattyp1992: Thanks for the response, I understand managing a call centre would be quite the headache, especially if there are further constraints.
                  This happened over the course of Friday last week.
                  The consultants did not say anything specifically, they were mostly just short and the split second they finished the 'have a great day' in the most condescending way they could, the phone was hung up instantly, while still on my ear. Or the call ended when I was placed on hold - quite annoying.
                  I'm not sure what you are told but they were certainly VOIP phones and I'd be willing to bet people working at home as it was quiet in the background (no problem with this), and I'm sure I heard a TV on one of the calls. They were american accents with around a half second delay so certainly from the states. This was the 1800 number listed on the website under Australia between 9-5 AU (Vic) time.

                  While we are at it, some feedback on the website - the forgot password/username page is extremely frustrating and not user friendly at all!
                  Every or any combination I was trying just kept giving me errors.
                  I should be just able to enter an email address, and the system email me a reset password link(like every other site I use!), I don't know why it is so complicated, maybe it's just me but I don't have these issues anywhere else….

                  I don't expect any resolution or follow up, just passing on the experience I have had - not great, but not terrible.
                  Cheers.

            •  

              @jace88: This is usually what occurs. The best thing to do is to leave it on the side of the road where it is safe to do so. The team has a spare pair of keys as well just in case. I'll definitely investigate the other stuff and let the team know, I work on Monday and I'll see if it can be put online by the end of the week. I don't know if you need to stay with the vehicle but this page seems to suggest so. Hopefully, the new page will list a process of what happens if you break down. Unless this page can get improved. I know the team are also looking into improving the rental guide they give you at the counter also. https://www.enterpriserentacar.com.au/en/help/faq/what-to-do...

              •  

                @mattyp1992: Sorry I thought my comments above were clear that they weren’t referring to you guys. It was another mob which I (deliberately) didn’t name since they were able to make good and refund everything. That being said it’s a good idea to put this information up for your other customers just so they have some guidance if they find themselves in this unfortunate situation.

                • +1 vote

                  @jace88: Oh haha. Sorry for miss reading. Your right though, I managed to login to our intranet and flag a change to the team. I know I would be annoyed and it would suck when things aren't clear and people are already stressed due to these annoying issues like a flat battery.

    • +1 vote

      Just to be clear my above story was a different car rental company.

  •  

    Europcar Elite Previlage vs Hertz Presidential status vs this status? Which is best?

  • +2 votes

    Holy crap, I just tested a reservation for Melb AirPort, the same as I paid 2 days ago with Hertz for $99.94, and Nationals quote is $379.98. That is horrific, hope this is useful to boost my Hertz level, because I can't ever see using national based on this insane price.

    •  

      Wow…guess this is just an attempt to get ppl to sign up.

      I just tried Sydney and Melbourne airport in their App for next week and it said no vehicle found.

      •  

        I got that first, on the website, not app. I had to remove an Amex code it was applying to get it to work.

    •  

      Indeed this seems to make it the executive circle presidents gold price!

  •  

    Thanks! Good to have another option, although I always have to search all of them (Hertz, Avis, Sixt, Europcar) to find the best deal. Maybe for next week and destination X, Hertz is really cheap if booked today… if I check for two months from here and destination Y, Hertz might be 2x the price I will pay on Sixt.

    The best thing about being an executive (or equivalent) member is not having to pay for the additional driver or other perks…

  • +4 votes

    Status Match just approved today.

    Thanks!

  •  

    Can confirm they (Hertz) matched today! Took 2 weeks.

  •  

    Excellent.

    I did a Europcar status match to "PRIVILEGE ELITE" for two years and also Hertz to "Gold Plus Rewards President's Circle"

    Thanks OP

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