Cathay Pacific Airways Free Unlimited Booking Changes

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Cathay Pacific Airways offering the flexibility to make free and unlimited changes to all new tickets issued between 9 March and 20 April 2020

You can easily adjust your booking using Manage booking, with free and unlimited changes available until 20 April 2020. After then, simply call your local reservations office to make any further changes until 28 February 2021.

T&Cs

  1. Travel must be completed on or before 28 February 2021.
  2. Applicable to all tickets originally purchased and issued between 9 March and 20 April 2020.
  3. The offer above applies to Cathay Pacific and Cathay Dragon tickets only.
  4. Applicable to all fares, except redemption and group tickets.
  5. Booking changes must be made before departure.
  6. Fare/ tax differences may apply, due to the fare restrictions/ conditions of your ticket.
  7. Standard cancellation guidelines apply to all fares.
  8. Those who have booked directly with us can rebook and reroute through Manage booking. Otherwise, please contact your travel agent.

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Comments

  • +11 votes

    Lots of airlines are offering similar

  • +10 votes

    "Fare/ tax differences may apply, due to the fare restrictions/ conditions of your ticket"

    guess this will be the catch, you find a cheap fare, then need to change your dates & its xxx amount more cause the fares have gone up, probably just better off booking last min

      • +16 votes

        In terms of sovereignty, HK is a part of China. Administratively, it is a Special Administrative Region (SAR) which for Australia's purposes means that it is separate and distinct from Mainland China. Different laws, governance and international arrangements.

        For example, citizens of Australia and many other countries can simply enter HK without a visa and be granted entry. In contrast, mainland Chinese have to apply for a visa to enter HK.

        So returning to your original post, I believe that the quarantine does not apply as it specifies mainland China. However, the best thing to do is not listen to some random on Ozbargain but go to the smartraveller.gov.au website and look and ask there.

  • +2 votes

    but if you only transit via HK you could be banned from entering a third country

  • +3 votes

    Better than nothing, but this is a bit lousy that this is for tickets booked from 9 March, ie going forwards. I booked before COVID-19 was even a thing but seems like I don't get the same flexibility.

    • +1 vote

      Try here regarding COVID-19

      •  

        Thanks. Unfortunately with that, my travel period is in June so that won't work.

    • +4 votes

      Exactly. They should put this criteria on travel date not on when it was booked!

    •  

      yeah, it should be for tickets bought before 9 March.

    • +2 votes

      Most of the airlines starting to do this, obviously they're bleeding financially, and need inflows, hence the so-called"flexibility". I shall not be lured by this bait, let them hurt more and wake up to the fact that they should treat customers better.

    • +2 votes

      Agreed. I have tickets to Europe booked back in November 2019 for July 2020 travel with Cathay. Would have been good to know I could reschedule if required at no cost similar to this offer if things get worse.

      • +4 votes

        businesses only care about new, prospective customers, not existing ones. They already have you and couldn't care less.

        • +2 votes

          They should care about existing ones because frequent flyers have loyalty to a particular airline/alliance. Many travellers don't travel just as a one-off.

    • +2 votes

      they're trying to restore lost confidence in flying, not apologise for inconveniences you've already faced.

  • +2 votes

    Is it anything like United Airlines where they said "free cancellations and transfers" then upped their prices by about $300?

  •  

    Air New Zealand sent me an email today for all flights booked from March 5th to March 31st, which is kind of nice since I booked flights on them on the 5th (and got them super cheap as well).

    •  

      Air NZ flights one of the best. Flew Melbourne to LAX… very comfy and wonderful service.

      •  

        Really nice flight from AU to Vancouver I find, only stopover is Auckland (rather than LA/SF on most airlines). Much nicer than Air Canada, although AC is direct from some Australian cities to Vancouver.

  • +1 vote

    I've had a recent uh.. bad experience with Cathay. Their service or lack of it was appalling. I don't intend to fly with them ever again if given a choice.

    •  

      I suffer at their bad service quite a while back here at Brisbane (2 or 3 years ago), seems like they have not changed.

      •  

        the strange thing is, they are consistently rated as a top airline. They're in the top 5 for 2019 and have previously held #1.

  •  

    still have to pay the difference right?

    panic booked :(

  • +2 votes

    All airlines should allow this as norm

  • -1 vote

    Philippine airlines and Malaysia airlines is the worst be warned.

  • +1 vote

    nobody cares about existing customers
    supposed to go to bali on 31st of march with quantas and jetstar…dont feel comfortable going with young kids so i have to pay 50% cancellation fee
    and they announced new customers can change bookings no problems but nothing for existing customers

    • +3 votes

      Check in an empty suitcase then go home just to keep them in their toes and to thank them for their flexibility and understanding

      •  

        Great feel good point, but that costs the 50% cancellation refund.

        Of course buying a discounted limited refund ticket always has implications.

        Love how someone always complains, about this.

        Like is Spidi1 suggesting, that once airlines sell discounted tickets, they can't discount further bookings, or everyone who has booked already gets a retrospective discount?

        Qantas or Jetstar or any other airline can offer $100 off fare with $100 cancel fee or no fee for cancellation. Similar discount

  • +3 votes

    Cross your fingers and hope they haven’t gone bankrupt by your departure dare

  • +3 votes

    It's only for customers who actually made the ticket purchase after March 9 through to April 20 (not the date of travel). So people that booked months ahead are still getting shafted, doesn't help them. Anyone who purchased tickets after March 9 should be full aware of Coronavirus and be willing to take the risk in traveling. This is just a failed marketing stunt.

  • +6 votes

    I wonder if anyone is going to do something like this again:
    https://nypost.com/2014/01/29/man-uses-first-class-plane-tic...

    • +3 votes

      that guy makes ozbargainers look like amateurs

      • +1 vote

        In China we used to buy with CC and get refund in cash for 1st classes thanks to airline policies.

        Basically interest free cash with many points earned.

        Lasted for a while

  •  

    was more hoping for free flights

  •  

    After 20 Apr 2020, when you call local reservation office to make changes, is it free too?

  •  

    No way I'm supporting Cathay pacific

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