Boost Mobile Are Thiefs and Liars

Madiba on 26/08/2020 - 20:03

boost mobile are thief's. I was told by the live chat consultant that I will get data carried over if I recharge anytime before my plan expires so I recharged today. I had still 1 month in my post paid plan and 57g of data which I lost. You cannot call and speak to anyone at boost and the live chat team don't know whats going on. I have been speaking to livechat for the last 3hrs and they have changed operators 3 times and everyone is confused. Now all of a sudden I must bear loosing 1 month and 57g. That's nonsense. Don't purchase boost mobile ever. Bunch of liars. I will look for the relevant authority and be speaking to them.

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Comments

  • spackbace on 26/08/2020 - 20:09
    +65

    /rant

      • [Deactivated] on 26/08/2020 - 20:17
        +21

        the dowl, is that a type of feather?

        • Chandler on 27/08/2020 - 09:59
          +59

          Dowl Jones. It's an index market for cylindrical lengths of wood.

      • brendanm on 26/08/2020 - 20:18
        +29

        Playing with people's life's (sic)

        Bit melodramatic isn't it?

        • monkeyfood on 27/08/2020 - 15:40
          +10

          well at least he doesn't need 57gb to work from home

        • peterpaoliello on 27/08/2020 - 15:52
          +18

          I don't think he goes far enough tbh. He needs to rid the world of their weak bloodline, destroy their farmland, salt the earth, divert rivers through their homelands. Never again shall the company name be uttered out loud.

      • randomusername2017 on 26/08/2020 - 21:12
        +9

        I'm unemployed

        Upskill

        • Madiba on 26/08/2020 - 21:26
          +8

          Thanks for that

      • Ramrunner on 27/08/2020 - 11:39
        +9

        dole, thieves and lives mate.

        At least make it a grammatically correct rant.

        • polishka on 27/08/2020 - 17:49
          • losing from earlier to round this out.
        • taker on 29/08/2020 - 09:14

          This might have some benefits when it comes to employment.

      • ColdFusion on 28/08/2020 - 09:24
        +1

        If saving money was the most important thing why not wait a month and get an extra $15 out of it…

  • SnoozeAndLose on 26/08/2020 - 20:11
    +14

    If you have chat scripts on the operator confirming everything will carry over or you know the time of your call.

    Lodge a TIO complain.

    • Madiba on 26/08/2020 - 20:14

      Thanks. I will do that. Just need to find out were to lodge this complaint? Boost operator said they can't see any transcripts but luckily I screenshotted the conversation

      • Hybroid on 26/08/2020 - 20:20
        +14

        https://www.tio.com.au/making-a-complaint

        Good luck.

        • Madiba on 26/08/2020 - 20:35

          thanks

          • Hybroid on 26/08/2020 - 20:39
            +53

            @Madiba: I don't mean this rudely, but if you're going to put a complaint in, do double check your spelling and the tone of the message before you click send. A calm, collected, factual account would go a much longer way than a childish finger pointing rant.

            • Madiba on 26/08/2020 - 20:45
              +32

              @Hybroid: You right. Thanks for the guidance. Will correct my spelling and be calm in my tone. Sorry guys just got all excited

              • [Deactivated] on 26/08/2020 - 22:57
                +9

                @Madiba: make sure you have more than 1% BATTERY please

            • Hangryuman on 29/08/2020 - 08:49

              @Hybroid: I'm Madiba tit - and I'm not gonna take it any moh !

              personally I think grammatically incorrect rants are much more infusiating …

        • diddy50 on 28/08/2020 - 15:31

          End post

  • Godric on 26/08/2020 - 20:11
    +5

    Ok

  • brendanm on 26/08/2020 - 20:12
    +22

    Thieves.

  • mubd1234 on 26/08/2020 - 20:12
    +3

    Boost Mobile offers data rollover on all its $30+ prepaid plans. Recharging any of these plans with $30 or more before they expire will roll over any unused MBs or GBs to the next month, but that's as long as they'll last. After the first rollover, that data will expire as normal.

    The data should have rolled over. I believe they display the rollover data differently to your included data included with the current month's plan, which is a bit confusing.

    Have you gone to http://care.boost.com.au from your phone and "Check your balance"? Rollover data should be at the bottom of the page.

    You'll get a notification "your data is less than 5Mbytes" when your ROLLOVER data is about to run out, before you're switched onto the current month's data, which may give you a heart attack at first but you don't need to worry if the "Data" column in your balance is still showing the full amount of data.

    • Madiba on 26/08/2020 - 20:39

      Thanks. I have gone online and it shows my current data expires 21/09/2020. Hopefully it will roll over, however my new plan has already kicked in as of today which means my old plan was meant to finish on 21/09/2020 but finished of today

      • pjetson on 26/08/2020 - 21:50
        +4

        So you changed your plan? I suspect that changing your plan is what has caused you to lose your 57Gb.

    • JimmyF on 26/08/2020 - 21:53
      +18

      check again, rollover is only on the 28 day plans, the 6/12 months plans don't have data rollover.

  • [Deactivated] on 26/08/2020 - 20:17
    +32

    this is so entertaining, theres someone with a story each day

    • avgbowlofpho on 26/08/2020 - 20:29
      +18

      ozbargain is the breeding ground of melodramatic cheapskates

      • Vote for Pedro on 27/08/2020 - 10:38
        -5

        Karens?

        • avgbowlofpho on 27/08/2020 - 10:55
          +5

          "cheapskates" is a bit more of a broad term to generalise everyone, compared to Karens which are generally associated with one specific group

    • jackinyourbox on 26/08/2020 - 20:35
      +3

      I really enjoyed last night’s entertainment better with the scooter guy and his dumplings. His content is gold !

      • avgbowlofpho on 26/08/2020 - 20:40
        +4

        thank the mods that he's been slammed into the penalty box

    • randomusername2017 on 26/08/2020 - 21:16
      +1

      Who holds the record for fastest to 1000 posts?

      • [Deactivated] on 26/08/2020 - 21:36

        imma stop at 999

        • spackbace on 27/08/2020 - 01:45
          +6

          Since you've been perma-penalty boxed, I can say with absolute conviction…

          No you're not

  • mbck on 26/08/2020 - 20:18

    Not sure about boost, but when I was with virgin mobile, the roll-over took about 1-2 business days before it is shown.

  • [Deactivated] on 26/08/2020 - 20:19

    Im on boost, its $150/per year?

    • Madiba on 26/08/2020 - 20:35

      yes $150

      • hashtagbargain on 26/08/2020 - 23:31
        +21

        The 150 plan doesn’t have roll over, only the monthly plans do.

        Source: boost CIS

        • Joku on 27/08/2020 - 15:52
          +1

          Yeah this is clearly what's gone wrong.

          If he challenges for refund it's going to depend on exactly what was said regarding the support staff's possible failure to check/query the plan or the OP's possible incorrect description of what plan he's on.

          I've had no problems with Boost besides some nuisance incorrect and somewhat disconcerting "service expiring / recharge required" type messages at seemingly random times, once a few days after I recharged and again at some much later date possibly ~30 days (I'm on a 365day plan). But I've also never tried to use their customer service besides the initial Telstra port which went much faster than they advised (but that was pre-covid).

  • dylo on 26/08/2020 - 20:27

    Outrageous!

  • cynicalmike on 26/08/2020 - 20:27
    +8

    thieves
    what's
    losing
    lives
    dole

    • Madiba on 26/08/2020 - 20:35

      Sorry typed in a rush. Battery was on 1 percent 😝

  • kahn on 26/08/2020 - 20:41
    +17

    Vote for your preferred rant for 27/08/2020:

    [] I received poor customer service
    [] I got scammed on Gumtree
    [] My neighbour is driving me crazy
    [] My colleague grunts while eating

    • Madiba on 26/08/2020 - 20:46

      lol

    • brendanm on 26/08/2020 - 21:35
      +14

      I believe it was "grunts like a piglet while eating". The piglet is the funny part for me.

    • spackbace on 27/08/2020 - 01:46
      +1

      Ah 2020, when will this train wreck end?!

    • cameldownunder on 27/08/2020 - 10:21
      +2

      Car Accident: Friend got car hit in the back by uninsured unlicensed driver who fled the scene.

    • syousef on 27/08/2020 - 10:38
      +4

      [] Reading your post caused my dog to die, my wife to leave me, and gave me 'rona

      • pjetson on 27/08/2020 - 15:34
        +4

        That's the title of my favourite country music song!

    • Avicii on 27/08/2020 - 11:52
      +7

      you forgot

      [] Car does not support roofracks

    • Cunning Linguist on 27/08/2020 - 12:15
      +5

      Can we make it for August and add
      [] Unjustified traffic ticket
      [] The accident wasn't my fault
      [] I got a 0.5% surcharge at ALDI

      It's too hard to pick - they have all been so entertaining

    • burningrage on 27/08/2020 - 16:39

      Number 4

    • skywards on 27/08/2020 - 20:53

      You forgot the roof rack rant.

  • ilostnemo on 26/08/2020 - 21:14
    +2

    Why did you recharge early????

    1st Mistake.

    • Madiba on 26/08/2020 - 21:29

      So I don't forget in a months time and lose my data. Boost operator said its all good I can recharge now which was misleading

      • nawapb on 27/08/2020 - 15:23

        i think you need to first figure out how boost operator works

        https://stackoverflow.com/questions/2958142/how-do-boost-ope…

      • [Deactivated] on 27/08/2020 - 20:28

        There's auto top available so you don't need to worry about it expiring and losing your number. Pretty sure only month to month plans offer data roll overs these days.

    • Chandler on 27/08/2020 - 10:19
      +10

      OP:

      Recharges plan early.

      Doesn't recharge phone.

      • geoffs87 on 27/08/2020 - 12:58
        +1

        show's what happens when he doesnt recharge early

  • RM on 26/08/2020 - 21:36
    +1

    You didn't use the data last time around - what are your plans for next year that upsets you?

    • Madiba on 26/08/2020 - 21:38

      No more home internet from next week

      • RM on 26/08/2020 - 21:42

        oh no…that sucks. What do the TnCs say for this plan?

        • Madiba on 27/08/2020 - 00:09

          Not entirely sure but I think the TnCs states 28day plan only roll over data. Hence I was misinformed. Error on there part which needs to be honoured

          • beesquared on 27/08/2020 - 13:00

            @Madiba: up to you to read the T&Cs as well. You agreed to them.

          • Hangryuman on 29/08/2020 - 08:55

            @Madiba: 'I was misinformed'

            I think you misunderestimated the quality of the Boost sales pitch

            'yes we can !' - (take your money)

            you got a problem with that … ?

    • Frayin on 26/08/2020 - 22:04
      +4

      I'd be pretty annoyed if 57GB of data i paid for disappeared, especially if i was having a rough time being unemployed.

      • Hangryuman on 29/08/2020 - 08:59

        I lost about 67GB on my 1yr Boost prepaid plan recently - cos I'd only used about 13GB of the 80GB in 1 year - mostly at home

        when I did the math - renewing another Boost 1yr prepaid 80GB for $150 was still worth it for me at $12.50 per month - as most other plans were at least $25 per month and I didn't need the data I didn't use

        and - we tried TPG Mobile - but it dropped to no signal outside cities - so yeah nah I'm back with Boost

  • JimmyF on 26/08/2020 - 21:52
    +7

    Data rollover is only on the 28 day plans as shown here

    https://boost.com.au/plans/#28Day-Expiry

    The long expiry plans don't list data rollover

    https://boost.com.au/plans/#Long-Expiry

    I had still 1 month in my post paid plan and 57g of data which I lost

    What you did was a short recharge, when you do this, you forfeit any 'time/data' left, which in your case was 1 month etc.

    This is shown in the T&C on the boost website

    RECHARGE EXPIRY
    Recharge expires on next recharge or recharge expiry date, whichever is earlier.

    As for the data rollover, you'll find that is the MONTH to MONTH plans as shown above, you said in another comment you recharged with the $150 yearly plan. So no data rollover on them.

    The question is, since you are unemployed (your words), why did you recharge early?

    my new life mission is to let australia know what horrendous service I have been given by boost

    Sounds like user error to me.

    • Madiba on 26/08/2020 - 21:58
      +1

      The boost operator had told me to recharge before expiry so I dont forfeit my data. I wasn't aware of any data roll over before speaking to boost mobile :-)

      Not user error, I was misinformed

      • JimmyF on 26/08/2020 - 22:07
        +2

        Only the 28 day plans have data roll over. Did you tell them you had been recharging on a 6 or 12 month plan?

        Not user error, I was misinformed

        I'm seeing a pattern forming…..

        • Madiba on 27/08/2020 - 00:05
          -3

          After doing some research this evening yes you right about the 28 day plan and yes they knew perfectly well which plan I was on so I think it may be a lack of TnCs knowledge from boost staff

          • JimB on 27/08/2020 - 10:09
            +1

            @Madiba: As per Jimmy question, Did you tell them you had been recharging on a 6 or 12 month plan?

      • geoffs87 on 27/08/2020 - 13:01

        the misinformation did not result in you losing something to which you were entitled.

        If you were told, for example, you didnt have to recharge for the data to roll over, so you didnt recharge and lost your data - that would be a problem.

        But being told you would get something when you actually arent entitled, does not my friend, warrant a TIO complaint.

        you havent lost anything, you just didnt get something you weren't entitled to.

      • Hangryuman on 29/08/2020 - 09:01

        'Not user error, I was misinformed'

        yes a good rant usually starts with 'it was the other person's fault'

        which strangely concords with my definition of a L … oser

        'all my crappy life problems are someone else's fault' …

  • khesanh on 26/08/2020 - 22:21
    +4

    AFAIK Boost don't have any postpaid plans, it's all prepaid, but you can opt to have it auto-recharge.

    I was a bit disappointed with Boost's service earlier this year regarding transferring data as well, I found out they only bank data that was added in the previous month's top-up, not all unused data.

    Ended up cutting my losses and switched to Belong since they have unlimited data banking. Bought a $40 starter kit for 1/2 price at Woolies, used a referral code for $20 added to my account, and you also get double data on the first billing date. I set my account up with the 40GB plan, so in just over two months I have 120GB added to my account already for only $40 total. This post helped me figure it all out: https://www.ozbargain.com.au/node/554460

    • Madiba on 26/08/2020 - 23:59
      +1

      I wanted this deal for the international calls to Africa which makes it worthwhile. Didnt think it would be such a headache.

      • Hangryuman on 29/08/2020 - 09:03
        -1

        yes reading the fine print to discern the difference between plans can be such a headache

        have you tried google translate from English to Swahili ?

        umejaribu kutafsiri google kutoka Kiingereza hadi Kiswahili?

  • retardedrabit on 26/08/2020 - 22:47

    Are you sure? I did the same today and I see my new data allowance 80GB as well as the leftover from the previous.
    Screenshot

    • RM on 26/08/2020 - 22:54

      yeah, but it seems like your leftover 8MB is expiring next month - which could be the expiry date of your last tenured recharge

      • retardedrabit on 26/08/2020 - 23:19

        Yeah, that's correct. So I'm guessing you were expecting the 57gigs to be available for the duration of the new recharge (i.e., 12 months)?
        Anyhow, I never found their customer service to be any good. But it is cheap, so can't complain.

        • Madiba on 26/08/2020 - 23:57

          So i had been told via livechat. I also lost 1 months worth of calls. If I knew better I would have only recharged on expiry and not before.

  • loropy9 on 27/08/2020 - 00:18
    +1

    Due you lost like a ton of videos with cats there

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