We have been using Coles home delivery service since lockdown began. I was dismayed this afternoon 06/09 to discover they delivered our chicken orders with a Use By date of 08/09. When I queried this they responded
“Hello, unfortunately our minimum acceptance policy for meat is 2 days and since the items expire on 08/09 it comes under our minimum acceptance policy. However, please be assured I have passed on your feedback to our store team who prepared your order, to avoid this occurring again. Thank you for using our SMS services, have a good night”
As a customer I trust Coles to pick and deliver as if I was selecting it myself. 2 days for meat and chicken is not enough.
It may be acceptable to have meat on shelves with only 2 days left on the Use By date but it’s not ok to deliver it when ordered online. In the store the customer can see the Use By date and make a decision on whether to buy it or not. Online we trust Coles to make good decisions for us. This was a very bad decision and requires a change in policy for online orders. Online orders should always be the longest Use By dates for perishable merchandise.
Interested what other members of this group think