Hi. I work for a fairly large digital team in a fairly large Australian company. They have a policy of asking team members to work out of hours support (6am - 9am then 5pm -10pm) without any compensation unless there is an actual incident to respond to, in which case you get time in lieu for the amount of time worked.
My question is, if you are on call and expected to be ready to respond to an incident and have access to a computer, should that be counted as paid work time?
What are other people's experience with this kind of thing?
Just to clarify with an example:
Let's say I am on support from 6am to 9am but there are no incidents, I get no time in lieu, I get nothing. But, my employer is expecting me to have my phone on and have access to a computer for those 3 hours so that I'm ready to respond. I cant leave the house for example.
If there is an incident to respond to, lets say it takes an hour, then i get time in lieu for that hour ONLY not the full 3 hours I was waiting for an incident to occur.