Third-Party
Well,
Tracking only works 50% of the time, usually the blame is put on the customer.
Constant time wasting trying to file a claim.
Anywhere from 2 to 7 days to file a claim, why? If tracking works, it goes through within a few hours.
Just a ploy, hoping that you forget
A filed claim could take weeks to investigate, therefore affecting your timeframe for returns.
If any other business essentially offering a service, which failed 50% of the time they would be permanently banned from this forum.
I honestly believe if both companies can't provide a better way to track, they should not be allowed on this forum. How many people use their service, in relation to huge cashbacks only to have them fail.
I understand you could say, simply don't use the service. However, I would argue that it's easier for the companies to give us discount codes directly and save themselves money and therefore customers get the full amount of discount.
I can only imagine how much traffic is redirected from OzBargain, and these companies are making money mainly when the cashback applies but the customer seems to consistently be losing out.
Hundreds if not thousands of complaints every month.
It's always funny how a 2% cashback always tracks, but a 25% cashback never tracks.
Whoever is to blame, it's simply not good enough.
I can't be the only one who is thinking this? Perhaps if pressure is placed on these businesses, they may force change.
Maybe I'm a whiner, but I just can't see why nothing has seriously being done to make changes.
I don't want to s*** on either company, as everyone does have positive experiences as well.
It just feels like, every time a cash back doesn't track your receiving one of those emails… sorry the product was over sold, sorry the product is out of stock, sorry it was a pricing error.
Basically a Poll below -
I've never personally had issues, haven't had many big orders though