We bought a then OzB favorite Samsung UA48J6200 television in 2016 from this deal: https://www.ozbargain.com.au/node/244594.
Recently the picture disappeared whilst watching a program, never to be seen since. There’s still sound, we can turn it on/off and change the channel (so the remote still works) and play dvds via the attached DVD player (again, black screen). I’ve done all the tests unplugging, holding power button, changing powerboard, hdmi cables etc as instructed on the Samsung website, via (automated) chat and via phone chat with real person. No change. Harvey Norman said to contact Samsung. Samsung say there’s nothing they can do (mentioned ACL & was escalated to management for review, but no change in outcome). Of course it’s well out of the 12 month warranty, but is four years a reasonable life expectancy for a tv?
So where to from here? Repair? ACCC? Or should we buy another tv during Black Friday sales? Won’t be keen to replace with a Samsung though 😠.
Advice gratefully received