Amazon UK Appalling Shipping Conditions - No Protective Packaging

ATangk on 01/12/2020 - 15:53
Last edited 01/12/2020 - 16:49

Im not sure which category to put this in, but since its mostly affecting electronics, I put this here.

Recently, I've ordered a fair few things from Amazon UK via Amazon AU. Prime day sales, etc. From the start, their packaging seemed thinner but it was sufficient to do the job. However, recently I've ordered a keyboard and now a mouse, and theyve both arrived with zero packaging.

Shipping labels are directly slapped onto the product, tape going everywhere and they even opened the seal to put their 'packing slip' inside.As a result of international shipping, the boxes are ripped or damaged from drops, with tears and holes in the packaging.

These items if for personal use is barely okay, as more fragile electronics could be damaged and warranty is not as good for international products. But for gifting or reselling after change of mind, it is borderline unacceptable.

Has anyone else had this kind of experience with Amazon UK, and what are our options when it comes to these? I cant imagine gifting a mouse to someone, they open the pristine gift wrapping to find destroyed product packaging inside, its really not a good look.

E: https://imgur.com/a/HMsVUSD
Arrived like this. Ripped, holes and product seal already opened.

Electrical & Electronics

Related Stores

Amazon UK Store
Amazon UK Store

Comments

  • RichardL on 01/12/2020 - 15:56
    +3

    Not just Amazon UK, I had the same experience with Amazon US via AU.

    Purchased a 12TB Hard Drive from Amazon US via AU, which took 2 months to arrive and it was place in a bigger box with no extra padding inside.

    • ATangk on 01/12/2020 - 15:58

      At least it had a box. But for something like a HDD that’s ridiculous.

    • bluesky on 05/12/2020 - 00:31

      Same, my hard disk was sliding from side to side in the bigger box. I provided feedback about their poor packaging efforts. This was a few years ago. Clearly, nothing has changed. They obviously believe the original box of the item offered good enough buffering (which might be the case in general). But as a buyer, I would prefer some padding so it does not move inside the outer box.

  • scrimshaw on 01/12/2020 - 15:58
    +2

    Amazon employees overseas working as fast as possible (and meeting performance targets) to keep up with online shopping volume and so cutting corners in packaging process.

    That, or they are minimising package waste and taking it to the extreme level.

    • ATangk on 01/12/2020 - 17:01

      Minimising package waste doesnt involve cutting product seals does it?

      • lgacb08 on 03/12/2020 - 21:04

        well, how do you expect them to put the packing slip in? stick it on the other side of the box?

        • ATangk on 03/12/2020 - 22:21

          Consider the seal only covered some of it, fold the slip and put it in (if you must) or yes, stick it on the side. They had no trouble sticking shipping labels directly onto the side, what’s the difference here.

  • whooah1979 on 01/12/2020 - 16:00

    https://sustainability.aboutamazon.com/?energyType=true&work…

    Shipment Zero
    Making all Amazon shipments net zero carbon through Shipment Zero, with 50% of all shipments net zero carbon by 2030.

    Packaging and Products
    We are redesigning packaging to reduce waste and making our private-label products in responsible ways.

  • GG57 on 01/12/2020 - 16:07
    +4

    Totally opposite observations from Amazon AU; received a parcel today in a huge box compared to the (packaged) item inside, which necessitated a lot of additional packaging around the item.
    Absolutely no 'reduce waste' in evidence.

    • John Kimble on 01/12/2020 - 17:54
      +1

      Yep, just got the $10 Hair-dryer and it was in a box 2 or 3 times the size of it…

    • Butt Scratcher on 01/12/2020 - 21:09
      +2

      Yup, I've received toilet paper in a super large box that is extra thick from amazon au. Thankfully they used air padding and bubble wrap to ensure the toilet paper isn't damaged in this large box…

      • Quantumcat on 01/12/2020 - 21:48

        Username doesn't check out!

  • apsilon on 01/12/2020 - 16:08
    +2

    Yep, I've had several items shipped from Amazon UK that were damaged in transit. I let them know each time the item was shipped without packaging and that was the reason it was damaged but I doubt they care. I just get it refunded and reorder and keep the original item as well.

  • jason101 on 01/12/2020 - 16:13
    +3

    I received a mouse completely un-packaged yesterday (Amazon UK), parts of it were literally hanging out of the retail box it was once in, the only thing holding the box together was the address label…..

    • eciuj on 03/12/2020 - 11:23

      Same here but with a keyboard from Amazon US. Was just the original keyboard box with an address label slapped on.

  • Nugs on 01/12/2020 - 16:15

    My first amazon UK parcel is on it's way….. I wonder what it will be like. And yeah, its a HDD
    .

  • pharkurnell on 01/12/2020 - 16:17

    anyone got photos of these disastrous packaging attempts..

  • Fier2 on 01/12/2020 - 16:27
    +1

    I just got a $200 watch from amazon Australia and it was in a white envelope …. So i doubt it s only amazon UK…

  • cookietime on 01/12/2020 - 16:41

    My experience with Amazon UK has been similar. Some of my items couldn't be delivered because the labels were so damaged that they couldn't read my address. I regret buying a couple of Christmas gifts from Amazon UK. They haven't arrived yet but I doubt that they will arrive in a good condition.

  • pharkurnell on 01/12/2020 - 16:42

    and what are our options when it comes to these?

    Walk into a shop buy the item, pack it yourself and post it.

  • ShannonN on 01/12/2020 - 16:49

    yes product was wrapped in really thin corrugated paper split open at ends could see the item (in its own box fortunately) clearly and anyone could've reached in an grabbed it, got onto Amazon via chat to complain got refunded 20 for my trouble, item was unharmed and perfect due to original manufacturers box

    • GG57 on 01/12/2020 - 16:52

      So you complained (and accepted a refund, or part) because of something that might have happened (but didn't) and you have the purchased item in perfect condition?

      • ShannonN on 01/12/2020 - 17:02

        Not really you are twisting it a bit.

        I contacted Amazon to notify them that the seller Amazon has a staffer that clearly didn't wrap the item properly, didn't even tape the ends as you an I would to ensure good sealing.

        At all times i said inner item box etc was fine and undamaged and confirmed same when chat person asked is the product damaged etc

        They offered a refund for whatever reason and I accepted it what's your problem?

        • ATangk on 01/12/2020 - 17:51

          I didnt quite read your other reply before the chain got deleted.

          Amazon offered a refund but shipping is expensive, over the supposed $32 they give back. How did you do your refund?

          • ShannonN on 01/12/2020 - 17:56

            @ATangk: I used amazon Prime to cover shipping as I subscribe to Prime for the video streaming so i saved lots on shipping (free)

            So as a blackfriday deal i saved about 20 on the item vs buying in oz and with the refund saved 40 total

            The box covering it was rectangular and was closed not open at the ends as suggested. It had been mishandled and probably sat on the bottom of other packages crushing it flat and allowing ends to burst open, had it been properly taped at ends instead of nothing it would not have opened up

  • perhaps on 01/12/2020 - 18:08

    Usually if I have an item which is fragile or needs special packaging e.g a HDD or motherboard, I'll ring up amazon and put through a request and they package it much better.

    • ATangk on 01/12/2020 - 18:11
      +3

      I might have to start doing this….

  • ag1 on 01/12/2020 - 21:25

    I bought a pair of $600 headphones from Amazon UK and it was packaged well. Seems like experiences vary.

  • Axelstrife on 01/12/2020 - 23:13

    bit of hit and miss for me, 12tb HDD arrive undamaged with postage label slapped on item itself no larger big like normal luckily it worked fine.
    I bought two Logitech G703 Mice which arrived inside a bigger box perfectly fine and normal.

    Wish me luck with my next 12TB HDD and NZXT Z63 AIO im waiting on now.

    that unsealed item i'd 100% complain about, don't care if it's working or not your paid for a brand new item and didn't receive that.

    • ATangk on 01/12/2020 - 23:28

      I did and they offered me $20. The other one is going back to the UK for a refund, at least I'm nice enough to give them a box to return it.

  • [Deactivated] on 02/12/2020 - 15:58

    Yep same has happened to me usually put in a polybag with no internal packaging, no brainer it gets damaged coming all the way from UK or US.

  • apsilon on 03/12/2020 - 17:15

    Received my latest delivery shipped from Amazon UK today, which I guess is a better result than the ones that have gone missing. Once again no protective packaging and so the heavy item (a tool) had beat the box up and it was hanging half out of the box. Why AustPost hadn't bothered to push it back in and tape up the box I'm not sure but I guess the fact I actually received it and it wasn't damaged is a win.

  • naphman on 03/12/2020 - 20:50

    I ordered 11x HDDS for work. They came in one box from Amazon USA. No padding except a handful of air bubbles. All hdds resting on each other. Needless to say the first 2 didn’t work. Full send back and refund of $4000.
    Worse part is they are hard to find models for server equipment.

    • ATangk on 03/12/2020 - 22:22

      That’s just absolute resource wastage in ‘trying to save a bit of packaging’, resulting in RMA of electronics… smh

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