hey, what’s your thoughts people. I am trying to go on a telstra plan, but it seems they put a bar on my account and they refuse to lift it. i haven’t had an account with them for around 20 years and currently run off boost prepaid. they said it’s my problem nothing they can do. i think the ombudsmen might need a call
Maybe let’s start with why did you leave Telstra. That might help what happened then.
Did you use Usenet or pirate on their network or installed dodgy Foxtel in the past?
I had a close relative cop a Telstra ban, also around 20 years ago. Eventually she found out a new phone had been added to an old unused account of hers, with a bogus address. Phone was collected in-store and the payments never made. We were suspicious it was a Telstra employee using her details to commit fraud. It upset her, Telstra were uncooperative, I don’t know if it was ever resolved, and I’m not game to ask.
I think you know quite well why Telstra have barred you. Your persistence in attempting to reconnect, and your pathetic excuse, is flawed. I suspect you are barred from ALL couriers…. are't you.
Who needs a phone when couriers can transport a handwritten note?
and people told you to ignore that 20c bill Telstra kept sending you 20 years ago as nothing would happen!
I actually ignored a $2 bill from Telstra. Am I gonna regret that decision in 2041?
Time will tell!
But yes…… as far as Telstra is concerned, you will be marked as a 'bad' customer as you have a outstanding bill owing, regardless of the amount.
If you go to a Telstra retail store, and very politely ask if there is anything they can do, you might get some sympathy and at least find out the reason.
the ombudsmen might help you find out why you have a ban (if you truly don't know any reason they may have banned you in your entire life), but they can't fix it for you. Telstra have a right to refuse service to you or anyone else (unless you live in some remote community where their is no other option). If they banned you 20 years ago or 40 years ago it is well within their rights to keep that ban forever.
I was "forced" to buy a Vodafone startup kit and tried to port online. Sorry no credit card given and auto renewal accepted then no Vodafone fro cheapskeds. Now I know why they give them kits away! After 6 calls an operator finally activated. Will test. I have a Telstra band 28 microcell I can see 100m from my house. Extra bought a new Samsing phone but with Telstra chop chop chop I have to open the front door to have a good connection. Optus never failed!
wut
Do you even understand yourself when you speak?
I want to know the goss about the ban reason
Username checks out….? Sort of
Getting Banned from Telstra one day, on the Telstra Board the next…
i am not banned with telstra services. only telstra plan account. as far as i know when what ever happened i wasn’t with telstra as i haven’t been with them for over 20 years, unless someone tried making a fraudulent account
how do you know you weren't with them? your actions when you were with them over 20 years ago could well be what instigated your ban. If you know for certain you did nothing to invoke the ban (even 20 or 30 years ago) then try and followup with a retail store to see if they can help clarfiy.
Ok so the explanation is clear… you likely have shitty credit.
Go get a copy of your credit file and report back.
Then why is the title of this post "Telstra Barred me from all services".
Get a Woolworth kit and walk into a Telstra store with a raised middle finger ?
only telstra plan account
maybe pay your bills on time in future…
what bills
Do you mean"which" bills ?
I’m curious to know if your name truly indicates that you’re 34-35 years old.
If so, that means 20 years ago you’d be 14-15 years old.
And I highly doubt you had a Telstra plan back then; you may have had pre-paid or using your parents’ account.
Also, any phone carrier can port a pre-paid phone number to a post-paid service. Then you can switch to esim.
But why are you fixated on esim? Because it’s some fancy new technology? Either way you still have a phone connection.
Also I’m guessing the fact you’re on Boost pre-paid now, means you can’t get post paid anywhere else and you’re resorting to Telstra as you’ve already tried Optus and Vodafone.
Negged you for saying "may of" lol.
He should of said may have.
This makes no sense. “Need esim for simplicity as you can’t carry a phone all day”.
If you don’t have a phone all day then you don’t have a SIM card period.
It makes no difference either way in your scenario either.
I’m guessing you could use it in other devices. Like a smart watch? I’m not sure though.
This, that answer is a crock.
did mum give birth to you upside down?
@rocksy85: So resorting to insults because your own logic and decision making is flawed?
OK.
So a sim/esim in a smart watch but no phone?
OK.
Telstra requires esims to be installed in the phone. Smart watches (such as the Apple Watch) is done via the Telstra account adding the one number service, so you need an actual Telstra phone number to link the smart watch to.
How do I know? Because I'm a Telstra customer who has gone through all of that previously.
So an esim for a smart watch isn't actually correct at all.
Why do you need eSIM? eSIM does not make a difference in connection speed or quality. It is essentially a sim inside your phone. No difference except you can't remove it like a normal sim.
There is a difference for me with Telstra and esims.
eSim typically gets less "reception" than a physical sim for me on the iphone xs. i know it shouldnt in theory be the case, but on my mobile, the esim often gets no reception at home, but getting 2 bars on the physical sim.
i have to use wifi calling for the esim most of the time, whereas the physical sim i can get a call out.
its not supposed to be this way i am sure, but its my experience so far.
Some devices like Apple watch don't have a SIM at all. Esim is the only option.
Something similar happened to me. Just go into a Telstra store and explain the situation and they will call the "control team" to see what the reason for the ban is and how it can get resolved. Mine was because my identity details were incorrect so they had put a fraud alert on my account. It was resolved within a few minutes in the store. Hope that helps
hey, what’s your thoughts people.
Call the Ombudsmen, then let us know what they say.
Your call is important to us…
Surely asking Telstra "why" would be the solution here. Like someone else said, maybe do it in person, and take ID.
pfft. why stop there.
The Australian Human Rights Commission has the statutory power to receive, investigate and conciliate complaints of unlawful discrimination under Australia's anti-discrimination legislation. If you believe you have been unlawfully discriminated you can lodge a complaint with the commission. More information about the complaints process, and contact details, can be found on the Australian Human Rights Commission website.
PS Write to the Queen
and the UN.
It wouldn't hurt to have the KGB look into this too…
I feel there's more to the story here, you don't just get banned.
Also just jump to boost
Why would you post it here and not just call the telstra credit management? One would assume if you "left" them 20 years ago that there was a reason….
It's their business, they don't have to provide it to you if they don't want to. It's not a government service.
They clearly must have their reasons which you haven't mentioned.
Used to work for Telstra Credit Management.
You have a bad Telstra debt.
Telstra staff didn't commit fraud against you. There's one of two things that happened here:
You forgot to pay a bill (you moved house and didn't update an address), or somebody has committed identity fraud against you (not super uncommon when I worked there.)
This is a very reasonable but very boring explanation. It is strange though. Why not give an option to pay the bill?
Bad debts get written off, there is no longer a bill to pay from Telstra's perspective.
There is a nice mark against the name though.
I can use Optus/Telstra but can't use Vodafone on a contract, similar deal.
So you've been blacklisted from two of the major phone providers.
You clearly can't read. Where do I mention being blocked by two major phone providers? Where have I ever said that.
That's impressive. Not dodgy at all.
Why the attitude? I just don't get it. I realise you are a piece of work, that's a given, but why the attitude?
Pull your head in clown.
@TheOtherLeft: What are you talking about? Are you confusing me with the OP. If you are, you are a twat and need to open your eyes.
Either way, you are a piece of work.
Basically this.
My insight into Telstra's inner workings is 15 years old now, but I've worked in both the department that provisioned (and denied) services, and credit management.
You will be denied without being told why. The person provisioning didn't know why either, but with a slight but of digging it was easy to make a guess - usually due to either a bad credit rating (unpaid bill elsewhere) or bad history with Telstra itself.
Sometimes it was blatant fraud on the part of the customer themselves - I've seen people with literally hundreds of services; all signed up to a phone plan and never paid a single one. Usually all provisioned within hours to days of one another. Checks for existing services were seemingly lax back then! Don't do drugs, kids.
Why not give an option to pay the bill?
The same reason you don't lend a mate $50 when he never paid back the last $50 you loaned him.
If Telstra barred the OP from "all services" then does this include Telstra Payphones?
If so, does Telstra have Voice Recognition Technology that stops the OP from making calls when they try
disguising their voice with "we know it's you"
then does this include Telstra Payphones?
You don't need an account to use a Telstra payphone.
Whoosh
That's the sound of the joke going over your head.
Payphones are not a joke. They are for old people to make phone calls.
@jv: They're for disadvantaged members of the community who don't have their own home or mobile phones to access telephony services.
They're also for that group and anyone else who needs to contact emergency services and doesn't have the means to do so.
They're for disadvantaged members of the community who don't have their own home or mobile phones to access telephony services.
Who do they call?
Why? Most do not take coins anymore!
So how are the homeless supposed to use them?
Go to the telstra store and ask. Worst that can happen is they won't tell you why. OP is being a idiot and probably has something to hide
you have problems please call and check yourself in to receive help at the clinic.
And those reasons are:
i think the ombudsmen might need a call
there's not much they can do as you are not a Telstra customer…
You are clearly leaving out part of the story. I know this happened to a friend of mine and it was because she broke fair use terms in her contract, texting more than 100,000 times in a month. I think I calculated it at the time, she was sending about 6 texts per minute for the whole month. Otherwise, the only reason they would do this is you didn't pay your bill.
i wish i was leaving something out then i would know
Alright I'll bite, what the heck was she texting and who was she texting it to that she managed to wrack up those kinds of numbers??
Messenging gossip back and forth between a lot of friends. If her phone wasn't on silent it would buzz off the table. I wish it was something more interesting like a spam network.
100,000 texts worth of gossip every month?! She should make her own reality TV show!
Another OzBargain thread, another bunch of ****** on their high horse. I hope you get this solved OP.
Telstra would never ban a paying customer for no reason.
Telstra wouldn't but what's stopping a racist/homophobic/xenophobic staff member from writing a false reason and banning a customer because they're prejudiced towards them?
what's stopping a racist/homophobic/xenophobic staff member from writing a false reason and banning a customer because they're prejudiced towards them?
a jail sentence perhaps ???
LOL. Really?
Get off /pol/.
Pay your bills
Until recently most telcos were flogging dodgy contracts, leases and data fees. At some point Virgin Mobile's first gig was $15 and its second was $12500 for example. Plenty of people were caught out and told them to bugger off which was the right thing to do.
Virgin Mobile's first gig was $15 and its second was $12500
source?
Virgin Mobiles website is long gone, but here is a discussion about a similar plan - https://forums.whirlpool.net.au/archive/1086285
Simply ask for the contact details of the Head of Customer Services. If that fails demand the contact details for the CEO/CEOs office. Either will help resolve the issue. If they don't provide that information go directly to the ombudsman with the relevant chat scripts and/or email trail.
yeah mate lemme speak to the CEO real quick…
Lol, no.
If CEO won't do anything, go to the CEOs mother.
Andy only listens to his grandmother…
contact details of the Head of Customer Services.
They got sacked about 8 years ago…
People this is sad. You mean the CEO is inaccessible? Goodness. Not where I come from. I've driven escalations through the CEO's office on numerous occasions. The CEO's EA is the 2nd most powerful person in the organization. I'm finding service is taken for granted by Aussie companies.
Update: [email protected] or @andy_penn or https://service.telstra.com.au/customer/general/forms/contac…
Maybe I'm naive. But I don't personally give up.
Wrong the EA is most important the CEO is second
okay, I need to know how this turned out.:)
OP has been charged and awaiting court hearing…
Jv are you my Jury?
Hope this is resolved soon, I'm outta popcorn
The more relevant question is, what did you do to get blocked in the first place?
ring up and find out for me please
thanks in advance
why are you so intent on having an esim? You know Optus do them too? Or are you banned from them too?
I’m willing to bet you 100% know why you’re banned, you just don’t wanna tell us