ShopBack Rejected from Flash Sale November 11 Sale

drspy00 on 24/02/2021 - 20:49

Made various big orders with aliexpress during November 11 Aliexpress flash sale last year. They had a bonus for a larger percentage. All the transactions tracked. I bought everything in seperate orders as I had some very expensive items, aswell as cheap items. They have been pending since last year, I logged in today and they are all rejected. I had to put in a claim with aliexpress for some of the cheap items that were about $3-4 but the order where I got $5, $20 cashback has been rejected also.

Has anyone had this happen with shopback?

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Comments

  • dmbminaret on 24/02/2021 - 20:53
    +5

    Just looked and yep, both rejected. Pretty shit. I mainly just use cash rewards now unless they offer nothing.

    • drspy00 on 12/03/2021 - 02:11

      How did it go? After resetting and timeframe given was the 12 March, it has been rejected again for me.

      • dmbminaret on 12/03/2021 - 19:50

        I just sent them an email. It's only $2.50~ so I'm not really bothered.

      • dmbminaret on 17/03/2021 - 06:42

        Mine just got confirmed manually by customer service.

  • Schema on 24/02/2021 - 20:54
    +1

    I have one in pending still, apparently 26th i'll find out - will be pissed by the sounds of it.

    • drspy00 on 12/03/2021 - 02:11

      How did it go? After resetting and timeframe given was the 12 March, it has been rejected again for me.

      • Schema on 12/03/2021 - 09:39
        +1

        I ended up receiving it the next day, was for $250

  • cynicalmike on 24/02/2021 - 21:13

    any get this?

    Pending: Redeem your bonus
    Congrats! You've qualified for your bonus and it has been added to your Pending Earnings. It will move to your Available Balance shortly after you:
    Update your withdrawal details

    i don't really want to add my withdraw details until i actually want to withdraw, does this mean i won't get my bonuses until i add them? what if there's an expiry they're not telling me about?

  • DingoBilly on 24/02/2021 - 21:22
    +4

    I stopped using shopback after a few of these issues. Tried to follow up/appeal as well to no avail. Just go with cash rewards.

  • BreadTwo on 24/02/2021 - 21:24

    It also happened to me. They rejected all my 11.11 cashback(4 of them). I spent a lot of time fixing the issue.
    They rejected 4 of them and recovered only 3. I sent many e-mails but they said only 3 purchase history on their system.
    I was lucky to have a screenshot of the Cashback list otherwise I couldn't get it back. Feeling like talking to the wall to explain the same thing over and over.

    • drspy00 on 12/03/2021 - 02:10

      How did it go? After resetting and timeframe given was the 12 March, it has been rejected again for me.

      • BreadTwo on 12/03/2021 - 08:54

        For me, after sending a request they put my cashback to my account but as I explained above. If I don't have screenshots I couldn't get them back

  • hm on 24/02/2021 - 23:24

    No

  • sweetchilli on 24/02/2021 - 23:58
    +2

    Just checked mine and they have all been rejected too, I’ve emailed them, will follow up if I get anything back.

    • drspy00 on 12/03/2021 - 02:10

      How did it go? After resetting and timeframe given was the 12 March, it has been rejected again for me.

      • sweetchilli on 12/03/2021 - 08:59

        So far got nothing back, they said they'll get to me as soon as they hear anything about it. One of my other ones got cancelled which was $15 from Tobydeals, all they asked for was shipping confirmation. I might send them off a barrage of emails with all the shipping confirmation and see what response i get.

      • sweetchilli on 31/03/2021 - 15:58

        Another update. I sent through all the screenshots of the delivery confirmation for all my orders and it’s all resolved now.

  • drspy00 on 25/02/2021 - 00:55
    +2

    Will never use shopback again if its not resolved and also make sure the people I referred know too. Never trusted them quite as much as cashrewards who are always great to deal with but I will wait and see, could just be a glitch but I hope it can be sorted!

  • MeesusEff on 25/02/2021 - 01:14
    +5

    Wow, all 5 of mine rejected as well. Thanks for the post, now gotta find where I saved those screenshots

    • drspy00 on 25/02/2021 - 01:18

      The fact its happened to many as stated on here, hopefully would imply to them that its some kind of glitch on their end so hopefully more likely to sort it. I remember it took a long time to track, and some people were woried.

      • MeesusEff on 25/02/2021 - 01:19
        +1

        just sent them an email with the screenshot I took after paying in the app, and the finished orders status. Man, so annoying that this keeps happening I didnt even think to scroll back that far to check.

        • drspy00 on 25/02/2021 - 17:53

          I almost forgot about it. Its hard to remember it all when you have been buying lots on both cashrewards and shopback. it was right down the bottom. I knew some might be rejected as I had to put a few claims in, but now lots are having the same issue probably nothing to do with that.

  • Jimothy Wongingtons on 25/02/2021 - 07:50
    +2

    Had a shopback worth $25 cb credit get denied of uniqlo. Trying to reason just gets met with automatic responses. Quite annoying.

  • jv on 25/02/2021 - 10:00
    +1

    On the bright side, I've had a lot of $0.00 cashbacks now confirmed…

  • wekimekigugudan on 25/02/2021 - 11:16
    +1

    All Amazon 12% cashback flash sale rejected like everyone else
    https://www.ozbargain.com.au/node/585945

    • bigpun on 25/02/2021 - 11:21

      Yes I just opened a new forum post about it like 5min ago.

      • wekimekigugudan on 25/02/2021 - 11:26
        +2

        Getting annoyed with Amazon changing illegible/eligible categories and screwing up cashbacks

  • Store Repgotyourback @ ShopBack AU on 25/02/2021 - 11:56

    Hi all,

    I am reverting to the team to check what's been happening - I'll get back to you all on the next steps here as soon as I receive an update.

    • drspy00 on 12/03/2021 - 02:10

      Hi, Still no cashback after the specified time.

  • henryph-am on 25/02/2021 - 13:04
    +1

    My switch+ game order from this deal was rejected as well. WTF shopback?
    https://www.ozbargain.com.au/node/585945

    • drspy00 on 12/03/2021 - 02:09

      How did it go? After resetting and timeframe given was the 12 March, it has been rejected again for me.

  • turtlesinmypants on 25/02/2021 - 16:27
    +1

    my orders were rejected as well. (flashback sale).. raised ticket with support see what comes of it.

  • Store Repgotyourback @ ShopBack AU on 25/02/2021 - 23:20
    -1

    Hi all, thanks for your patience and for expressing your concerns here, and apologies for the inconvenience this may have caused.

    Just to update here - yes an error has happened here which has caused many of the AliExpress Flash Sale transactions to be incorrectly rejected. The issue should now be corrected and the statuses of such transactions should be back to "Pending" now. The statuses will update accordingly once these transactions are properly validated by AliExpress.

    Until then, please feel free to reach out via email & PM should you need assistance.

    • drspy00 on 25/02/2021 - 23:22

      Thanks. I was asked to reply to the email with the original email order details. I wonder if I need to do that still, or if it will resolve on its own.

      • Store Repgotyourback @ ShopBack AU on 25/02/2021 - 23:34
        -2

        It should resolve on its own now so there's no need to send it through. Feel free to PM me your email address and I'll advise the team to close your ticket.

        • drspy00 on 12/03/2021 - 02:03
          +1

          Its not resolved. I waited for the time frame specified and its now rejected them again! I feel this is just a delay tactic!

        • dmbminaret on 15/03/2021 - 17:32

          I have supplied orders and invoices. Items have not changed from rejected on their own.

  • morgs640 on 02/03/2021 - 12:11

    They usually just reject the big ones for me and allow all the $1 amounts. Very dodgy company.

  • drspy00 on 12/03/2021 - 02:04

    They rejected all purchases again after the timeframe! I feel the whole experience of trying to rectify it was a delay tactic! Really getting annoyed now. How is everyone else going with getting their cashback?

    • MeesusEff on 13/03/2021 - 15:18
      +1

      Just checked mine, was previously pending after gotyourbacks update, now rejected again. But I emailed them when this post came out, this week Alana has emailed me 2x to say they are still looking into it

      • drspy00 on 14/03/2021 - 02:39

        Thanks, they told me the same too. I don't mind waiting as-long as it is resolved but I don't want them to come back in 6 months time and say it is too late.

        • MeesusEff on 14/03/2021 - 14:13
          +1

          Just frustrating that they addressed the issue, and then the exact same thing happens again? Doesn't really inspire confidence.

          • drspy00 on 14/03/2021 - 14:36

            @MeesusEff: True. I had heard these stories but had mostly good experiences until this. I will definitely be sticking with cashrewards in future as I dont think this would happen, and when things do go wrong they are great at sorting things.

  • LG-13 on 12/03/2021 - 11:27
    +1

    I saw the same, rejected. Reached out to SB help via chat, they helped to add it back as a top-up.

  • dj69 on 17/03/2021 - 10:49

    ShopBack is dodgy as hell. I'm surprised the ACCC hasn't open a case against them. I suppose it is only a matter of time.

  • drspy00 on 18/03/2021 - 18:01

    Its all sorted now! The support staff at shopback have been quite helpful. Just wanted to post that although I was woried I wouldn't get it resolved I did in the end so they did try their best to resolve the situation!

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