I recently bought a laptop on Marketplace. The seller was in a regional suburb, therefore they suggested they would ship it to me once the payment was received. I asked for a picture of their driving licence and was given, the name and picture matched the ones on the profile. The seller then gave me their phone number (payID), to which I sent the money (again the name on the account matched).
I sent the payment on Wednesday and the seller acknowledged that they received it on Thursday evening and said they would ship it asap. Later, in the evening they sent me a photo of the tracking number.
On Sunday, I noticed that the package was heading to another regional area in Victoria, away from where I live. So I contacted the seller and asked them to double-check the tracking ID. They said they would check with Auspost and get back to me. Later, they told me that it was possibly an issue with Auspost and they were having trouble contacting them due to it being the weekend and they will try again on Monday or Tuesday.
Today morning (Monday) I noticed that I was blocked from sending messages to them. Now, I noticed that the whole Facebook messenger thread is gone.
I have: their phone number, the image of their driving license, a screenshot of the full conversation. I'm with CBA and I already emailed their scam team with this information. What other steps can I take to recover my money?
Called CBA. They charge a $50 recovery fee regardless of the outcome. Also, they can only recover the money if the other party agrees, which doesn't make much sense if the other party is a scammer. They recommended that I file a complaint with the police.
Messaged the seller (SMS) saying that I tried to contact them FB, but since I've been blocked I reached them here. Told that I have a screenshot of the full conversation and I'll go to the police if I don't get my money back.
Seller denied blocking me on FB. So I sent a screenshot of the last message which shows a yellow exclamation mark with "Message could not be sent, tap for details".
The seller sent me a screenshot of their chat with a new message for test purposes. The new message has a single tick that is not coloured, and I never received this one.
I double-checked to see if I have accidentally blocked the seller, which was not the case.
Seller sends money to my PayID
Auspost tracking shows that the item has been delivered to a post office box 272km away from me.
The seller was apologetic. Now I honestly don't know if this was a scam or a series of unfortunate events. Hopefully, the money will clear soon. Don't know what's in the parcel at the post office that's 272kms away. No idea where the Macbook is, if there ever was one.
Thank you for your valuable suggestions!