I used to be working as IT Field engineer for 4 years, going onsite, repairing computers and talking to customers which make me proactive and happy everyday.I was good at my job which is top scorer in the state for the customer service skills, but long short story it was a contract work with 3 months extendable which i don't have sick leave, annual leave or maternity leave (my baby is on the way soon) so i decided to move on to the IT support jobs in the office which is full time with all the benefits
the IT support role i got is not what i have expected/ promise by the manager who interviewed me which is putting me on level 1 help desk on the phone for few months before going to level 2. But i found it very boring and stressed when assisted people on the phone. I am good at driving around, flexible with hours and talking to people face to face which i enjoy with my previous job. I have been also applying for desktop support jobs for other companies as well which i have people called to interview me on the phone but still not had been progressed any further yet
I found some of my friends who used to be the accountant and now working for the courier work which is direct courier and they have been working for the last 10 years. So should i move to different job out of IT and can i get back into it in the future? or when i am out, i cant get back to the IT field.
Also what is the courier life at the moment?