KFC Chip Box Poorly Filled

I always buy KFC when they run promotions like 24 nuggets for $10, or $4.95 fill up box.

I also always get the free chips and drink with the survey.

Every time, without fail, the chips are poorly filled.

The box may look full because there is one or two chips sticking out of the top. However, if you shake the box a bit, it's easy to come up with extra space. It's very easy to have blank air between chips. I would say that in every case, I could have added at least an extra 30% by mass/volume.

They should tell them to scoop once, and then shake the box for a few seconds to remove air, and then scoop again. It only adds 2 seconds to the serve time. But I guess the problem is not the service time, it's the ingredients they don't want to give away.

I used to work at a McDonalds making burgers, and some of the managers would be cheap and tell us to 'put on less sauce' or 'put on 2 slices of chesse on the double quarter pounder instead of 3' to save cost of ingredients, but I always sided with the customer (and if anything, gave away larger amounts when I was told by a manager to be cheap).

I realise that you are not going to get what the picture shows, but you can get pretty close.

Related Stores

KFC Australia
KFC Australia

Comments

  • +184 votes

    Maybe they're doing you a favour.

    • +8 votes

      Lol

    • +8 votes

      Majority of adults are overweight or obese, so you may be right.

      • +3 votes

        Correct, and eating junk like KFC, Domino's pizzas, Krispy Kream donuts will turn us all into looking like Yanks. I read somewhere that the current generation is the first that overall will live less years than their parents and with people adopting eating habits like this I'm not surprised.

        • -1 vote

          "eating junk like KFC, Domino's pizzas, Krispy Kream donuts will turn us all into looking like Yanks."

          Wut?

          67% of Australian adults are obese (https://www.abs.gov.au/statistics/health/health-conditions-a...)

          Only 42% of Americans are obese (https://www.tfah.org/report-details/state-of-obesity-2020/) and those numbers are actually even lower than that because the stats include all the illegal immigrants from South America flooding in to their country who are morbidly obese at a rate about 12% higher than Australian's.

          •  

            @infinite: We're number 1…wooooo

            • +1 vote

              @drprox: There’s always that one person who can turn any topic into something about migrants/immigrants

          • +10 votes

            @infinite: The first link says 67% Australians are overweight or obese, not just obese….
            Heres a better comparision:
            https://worldpopulationreview.com/country-rankings/obesity-r...
            29% vs 36%

          •  

            @infinite: Cut the bullshit. International agreements that both we and the U.S. have signed up to make it clear that it is legal for people to cross borders to flee persecution - often started because of our illegal wars and instigation of political instability for venal pecuniary gain.

            Lets hear it for those brave Afghanis who translated for our soldiers when we were fighting the warlords communists mujaTaliban for the gas fields democracy. We can show our appreciation at private memorial services in a few weeks…

          •  

            @infinite: As Minhhr points out, you've cherry picked non-comparable statistics.

            I can tell you both statistically and anecdotally Americans are on average more overweight than Australians.

            Not to say Australia doesn't have a problem, we do.

        •  

          I don't know if I should be more worried about obesity or my GP.

          Study Suggests Medical Errors Now Third Leading Cause of Death in the U.S.: https://www.hopkinsmedicine.org/news/media/releases/study_su...

        •  

          I think they have it worse than us tbh,
          when we were traveling in the states it was really hard to find decently healthy food without going to a supermarket. I've never found it to be an issue in aus. Just need better discipline here

  • +16 votes

    What's the question?

    • +56 votes

      Would you like fries with that?
      .

      •  

        the fries are better at Mickey Dees …

        I always ask for freshly cooked - eat em while they're hot and crispy ngood - before the sag sets in …

        • -1 vote

          One of many things better that are before the sag sets in

    •  

      I think due to the nature of the website, op assume we can read between the lines, so op mean does this thing happen to others and if anyone was successful in making a complaint and got some more chips etc.

    •  

      No questions Your Honour

      OK End of discussion
      Case dismissed

      Goodbye

  • +3 votes

    always happens with kfc. stopped going there because of it. you could shake your box when you get it and give it back to them to fill up if you really want.

    •  

      That might work
      Depends on how one serving is measured though

  • +20 votes

    This is a 'taught' technique: if you ever watch them fill the box of chips, they squeeze the bottom of the box. It's actually something that is encouraged in all KFCs. Is it right? Not really, but it's a thing.

    • +2 votes

      This is correct, it's part of the procedure for packing chips.

      (Ex-KFC employee)

      • +1 vote

        Yep, over 20 years ago when I worked in fast food (non-KFC) we were taught the same thing.

  • +8 votes

    The service size for regular chips is 120g (avg.), bring a scale next time?

    https://www.kfc.com.au/nutrition-factsheets

    • +8 votes

      Well then they should make all their menu photos with 120g.

      • +5 votes

        They? If you're going that far then why not have a go at all restaurants? /s

      •  

        They probably do but they squeeze the bottom of the box too

    •  

      They're supposed to fill their Potato and Gravy on scales. The last few I had were @450g, including the container and lid.

  • +1 vote

    How'd America go the opposite way?

    • -1 vote

      Maybe it's a recent thing due to running for their lives from BLM.

  • +15 votes

    Wait until you open a bag of crisps…………………

    • +12 votes

      They don't have pictures showing chips sticking out of the top of the box.

  • +17 votes

    I also always get the free chips and drink with the survey.

    Forum posts complaining about free chips…

    Really?

    Ohhhh nuff said

    • +6 votes

      Gotta have something to munch on, on those days you're pulling a sickie.

    •  

      I want to know if the OP changed jobs to afford his KFC chip habit.

  • +15 votes

    Everytime i say ill never get kfc again, those zinger boxes bring me right on back. Nothing better than an ultimate zinger box delivered by an unimpressed misso after waking up Sunday afternoon after a 2 day bender.

  •  

    There's a video about this with maccas. Basically, a large box poorly filled is equal to a medium correctly filled. They probably have been told to fill that way or even fill the promo fries less.

    •  

      Fries are dirt cheap
      They would be lucky to save 2c a pack

      •  

        That's just one cost, eg cost of the frozen fries…. if they are saving 10% overall on their entire fries cost, it would add to a lot…

  • +21 votes

    Maybe ask for a refund for the free chips?

    • +5 votes

      I think OP's point is that the same thing also happens with paid fries, and not just the free ones.

    •  

      Yes OP should do that
      Great idea
      problem solved

  • +3 votes

    How can you put less sauce on a mcdonalds burger, don't they have a thing where you squeeze the handle and an exact serve of sauce comes out?

    • -1 vote

      Yes. And sometimes it's actually inside the burger.

    •  

      Actually its a matter of mixing more water with the sauce

      •  

        I was going to say when it gets clogged up a little you might get less come out. Watering it down would solve that problem though. McDonald's are always improving how to get each burger the same though with no guesswork.

  • +3 votes

    It's not the volume of KFC chips I find disappointing, they seem to salt them less now. Nothing less satisfying than underseasoned chips.

    • +6 votes

      I'm the exact opposite. I always think there is too much salt on their chips. But I guess you can't please everyone.

      • +1 vote

        Probably depends on store + who's on shift

    • -2 votes

      Tastes more like sugar than salt to me.

    • +1 vote

      Now that's a game changer!!!

      How much are they saving with less salt?

  • +17 votes

    Geeze, I can’t get out of bed today after reading this distressing post 🥺

    • +8 votes

      I forgot to watch this weeks episode, but did Today Tonight cover this story yet?

  • +9 votes

    Can we have a mspaint drawing off the chips in the box?

  • -1 vote

    You need to get out more.

  • -3 votes

    Another 1st world problem

    •  

      Yeah, people should only comment on something the feel is wrong if it's worse than some arbitrary, hidden standard set by the people that say "1st world problem". That'll ensure everything works well.

  • +8 votes

    I worked at KFC maybe 14 years ago now, but when we filled the chips we were advised to squeeze the box as we filled them so they would look fuller than they actually were.

    • +7 votes

      I remember working at KFC and being told to do that as well

    • +11 votes

      No. If you want something bad for you that's your own prerogative. OP wants chips, not "health." A deal is a deal, whether it's kale or fried potatoes.

      • +1 vote

        There is no deal where Kale is a winning bet.

        •  

          I suspect you have no imagination on how to eat kale. It can be great.

          •  

            @afoveht: 🤮

          • +1 vote

            @afoveht: I prefer mine administered in an enema whilst wearing a sparkling, rainbow coloured tutu. It has been said than my imagination is rather too wild when it comes to eating in public though.

  • +3 votes

    Have you tried ordering Fries without the cardboard box? Maybe in a container or paper bag? So they are not restricted but the box size…but you still receive your 2 scoop full. I believe Ops issue here is paying for a quantity and not receiving the agreed amount.
    I do understand that some local resto prefers that the customer bring their own tupperware for takeaway prior to Corvid but unsure about KFC or MACCA.

    • +1 vote

       I believe Ops issue here is paying for a quantity and not receiving the agreed amount

      OP is actually getting them for free using the voucher from a completed survey, from the last time they ordered (using a voucher from a previous survey as well)

    • -1 vote

      wtf, why not just bring a bath tub then….

  •  

    It’s lack of Mayo at Hungry Jacks !

  • +2 votes

    My last $4.95 box had like 15 chips max. Was so disappointed.

  • +1 vote

    Of all the fast food joints, KFC has the worst service time and quality. They are always busy when with "regular" amounts of traffic and they constantly make mistakes.

    It's a shame because KFC is my favourite Fast food but I pretty much expect them to be slow and make a mistake. My chips are also always 3/4 full or soggy. I heat them up in the air fryer with some added spices.

  • +1 vote

    Sir this is Wendys !!!

  • +12 votes

    KFC has the best chips….and the worst chips. When you get them hot and properly crisp and salted they are unbeatable, but it is a complete crap shoot as half the time they will be undersalted/soggy/cold and in that condition they are basically unedible.

    • +2 votes

      Unedible is overstating it a bit. That means they are not something that is physically possible to eat. Perhaps you mean inedible, which is something that it is possible to eat, but just isn't tasty.

      • +2 votes

        No, unedible is appropriate, whatever they are they are no longer a food.

      • +3 votes

        Unedible is overstating it a bit. That means they are not something that is physically possible to eat. Perhaps you mean inedible, which is something that it is possible to eat, but just isn't tasty.

        I was intrigued enough to google this & this statement is not correct.

        Both the In- and Un- prefixes mean exactly the same thing, which is something that is 'Not-' something else.

        The only difference is that words take Un- when they are of Germanic origin and In- if they come from Latin.

        'Edible' has a Latin origin, from Latin edere ‘eat’, so if someone wants to be a grammar pedant, then the correct word is 'Inedible' & 'Unedible' is just wrong. (I even get a spelling check error, when I type in 'Unedible').

        https://www.worldwidewords.org/qa/qa-unv1.htm

        • +1 vote

          Both the In- and Un- prefixes mean exactly the same thing, which is something that is 'Not-' something else.

          Yet "flammable" and "inflammable" mean the same thing.
          https://www.youtube.com/watch?v=Q8mD2hsxrhQ

          • +1 vote

            @endotherm: Like KFC chips, English is horribly inconsistent as it draws words from so many other languages. Drives my wife insane as she is not a native English speaker and I constantly get asked questions about inconsistencies I have never noticed before. Flammable was actually a later addition to the language, so inflammable came first..

          • +1 vote

            @endotherm: that is unpossible …

    • +1 vote

      Hungry Jacks fries are the worst in Australia when they get cold. Feels like paper soaked in palm oil and makes me VOMIT. I don't have this problem with KFC or Maccas fries, they just taste soggy and tasteless when cold.

      •  

        Like, literally

  • +1 vote

    Anyone else find Macca's always underfill their drinks? I am usually fine with a regular size but I find they don't fill it properly so I usually have to top it up with water.

    •  

      It's the way the automatic dispensers are set up. They leave 1-2cm at the top of the cup.

      Look around the top of the cup the next time. You will see a red line near the top, which is where employees are supposed to fill to.

    • +3 votes

      so I usually have to top it up with water.

      As in topping up your coke with water????

    •  

      Not just Macca's, all the fast food chains do it. Just hand it straight back and ask them to fill it up.

      •  

        Except Carls Jr where you fill your own. :)

    • +1 vote

      order with NO ICE

  • +10 votes

    Choices:
    * Ask staff member to check quantity
    * Complain to KFC head office
    * Complain to shift manager
    * Complain to store manager
    * Complain to your local consumer affairs department
    * Complain to Ozbargain DING DING DING!

  • +9 votes

    not usually a comedian but… op has a chip on his/her shoulder? 😂

    • +3 votes

      Careful, OP might get salty

      •  

        Or might get fried

  •  

    I think it's a fair complaint, however trivial, whether you paid or got a promo, the box should be full. I'm sure if you made a point they would fill it up, but perhaps also spit in it or something.

    Better to just protest, make your own food and never eat take out again, well at least not often.

  •  

    It says more about how bored I am right now that I read this the whole way through and answered.

    Angry guy wants more chips. Okay then.

  • +4 votes

    This is a minuscule problem compared to ordering 9 piece for $9.95 deals. They give you all the leftover turd pieces and dyhydrated looking pieces that have shrunk to 50-75% of the original sizes. Lesser chips i can deal with though