Last year we had some Crimsafe Security Screen doors installed and this is the first time I have run into this scenario. My husband has left for the day and locked the screen door with a key (Usually we leave together so have not come across this issue). I have then tried to open the security door to get the mail by flicking the lock toggle on the inside and have been unable to do so. I have had to get my own key to unlock the door from the inside.
I rang the installers and they said this is standard. I know the easy resolution for this is to always keep a key by the front door but in my head I wondered if this is actually standard? Surely it's a safety/fire hazard to literally be locked inside your home if for whatever reason the key goes walk about?
Wanted to know what you all thought and if the installers were lying basically.