I have sold many computer items to local and international sellers in last 6 months on ebay. One of that was a brand new graphics card that was bought by a Russian buyer. I opted for signature on delivery, took photos and video of the card while shipping to be on the safe side.
After almost a month, the buyer contacted me that his item is not delivered to him. I checked the tracking and saw that it was attempted to be shipped twice but not delivered. I then checked with Australia Post and they advised me to ask buyer to check with their local post. The buyer responded a couple of days later that the item is shipped back to me and demanded a refund. I answered back to him that I cannot favour the refund as I have not received the item.
The buyer then opened a dispute with his financial institution for the refund. After a few days of dispute, I again checked with tracking and still showed nothing new in it. I then contacted Australia Post again and they told me following. The parcel reached Russia and they tried to deliver the parcel but the addressee was not available. Ultimately the parcel has been returned back to Australia on 9/7/2021.
After a couple of weeks, I got the parcel delivered back to me. When I opened it up, the graphics card was removed from the box and there were 2 wooden blocks to mimic the weight of the package. Stunned as I was, I immediately informed ebay about this on chat as well as email with pictures. I also noticed that the buyer ebay ID showed 'not a registered member', as if he was banned from ebay.
The disputed just got concluded a couple of days ago, and ebay notified me that it was in favour of the buyer and he has been refunded. Ebay also said that they will charge my bank account for $3100 in coming days, but I took out all funds from my bank account before that so I am not charged for something I am not responsible for. The transaction was attempted by ebay and got declined from the bank.
Today I contacted ebay again, and told them about the attempted charge by ebay and how ebay can help me in this situation. Ebay chat did not helped much and advised me to check with Australia Post why the parcel was altered while being returned back to me.
What are my options here? I am a regular seller of ebay and sold many similar items to local and international buyer without any issues.
Will ebay send debt collectors to me? Any suggestion will be really appreciated.
Here is the item tracking if anyone is interested to see.
Russian postal website tracking link.