This was posted 2 years 7 months 21 days ago, and might be an out-dated deal.

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$500 Trade-in Bonus + Trade-in Value + $100 Chat Code + $50 Promotion Code When You Buy a Galaxy S21 Range Mobile @ Samsung

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$500 Trade-in Bonus + Trade-in Value + $100 Chat Code + $50 Promotion Code When You Buy a Galaxy S21 Range Mobile @ Samsung
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Cashback
LHirusenn on 03/09/2021 - 17:14 samsung.com (8018 clicks)
Last edited 06/10/2021 - 09:15 by 3 other users

Just purchased the Ultra at $1199.

My order confirmation looks like this:

Your trade in discount plus your $200 trade in bonus has been applied. Bonus $200 offer ends 10.09.2021 Promotion was applied to your order total
Your trade in discount plus your $300 trade in bonus has been applied. Bonus $300 offer ends 30.09.2021 Promotion was applied to your order total
Thank you for signing up to Samsung Electronics Marketing emails. Your $50 promotion code has been applied to your order. Promotion was applied to your order total
Your discount has been applied to cart. Promotion was applied to your order total *(This is the 100$ chat code, I asked if there was still a chat coupon, they asked me if I had a Samsung phone, I said yes and they gave me a code.)

Edit: My trade in value is only 5$ due to a cracked back panel, so I'm just going to hand down the phone and be charged 5$.

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closed Comments

    • ac108 on 08/09/2021 - 09:24

      Non-return admin fee $60 (checked on Sept/2021; just in case someone saw this and not bother to check in the future)
      plus
      the value of the trade-in

      • Azif on 16/09/2021 - 19:43

        How long did it take for them to charge you, do you find out within the 14 day change of mind

        • ac108 on 17/09/2021 - 15:39

          don't know yet. as i'm waiting for the phone.

  • kuepper on 08/09/2021 - 16:49
    +1

    Chat didnt give me $100 code - but did hand out free samsung care: BONUSCARE was the code - hopefully thats reusable :)

  • ac108 on 08/09/2021 - 16:51
    +1

    thanks OP and tips from other
    finally ordered mine S21 Ultra

  • gaz3342 on 08/09/2021 - 17:23

    I can't decide whether to upgrade to the Ultra from the S10+.

    It doesn't really do anything more than take better pictures, but I don't take many pictures.

    Hmmm….

  • elgrande on 08/09/2021 - 18:00

    Anyone able to advise how long did it take from the time you placed your order till when it was dispatched?

  • Mose88 on 08/09/2021 - 18:44
    +1

    So i received my phone today and also received the email re: trade up

    The following paragraph is from the attached t&c

    "Device Non-Return Fee means a fee which is equal to the amount of the discount You received when
    Your unique Trade ID was applied at the point of sale when You purchased Your New Samsung Device
    Online in accordance with clause 5.2 of these Terms and Conditions."

    To me it seems as though they've changed, and they will be debiting the total discount applied which would include the bonus.

    There is no longer any mention of an admin fee.

    • hate on 09/09/2021 - 05:30

      damn, are you going to send your phone to samsung then? lowkey dont wanna do this now haha

      • Mose88 on 09/09/2021 - 08:26

        Im going to contact them today to confirm what the penalty will be for non return, if they tell me that I'll be charged the the full amount I'll be returning the phone under the 14 day cooling off period

        • wombat81 on 09/09/2021 - 09:41

          Who are you going to contact? Samsung or Asurion? The trade in money is Asurions, the bonus money is Samsungs, so you'll have to contact both to get a clear answer. Samsung doesn't care about the trade in money and Asurion doesn't care about the bonus money. Just be aware of that.

        • bawawaw on 09/09/2021 - 09:51

          If you check the wordings in the order, it specifically separated the 2.

          "Your trade in discount plus your $200 trade in bonus has been applied. Bonus $200 offer ends 10.09.2021 Promotion was applied to your order total "

          In Asurion's TnC, it only says "discount". Nothing about the bonus.

          But please update us on this. Thanks mate.

          • Mose88 on 09/09/2021 - 10:10

            @bawawaw: Hopefully you're right, I've sent an email requesting the specific penalties for non return so I'll post the response once received.

            My main concern was that the t&c I read on the day of purchase also mentioned an admin fee of $60 for non return, however, the new t&c don't mention the $60 admin fee.

            The fact that admin fee has been removed coupled with the legally ambiguous wording is a cause of concern for me

          • wombat81 on 09/09/2021 - 10:15

            @bawawaw: Asurion will tell you that they have no interest in the bonus. But like I said, that's Samsung's money, so you need to talk to them about it.

          • Mose88 on 09/09/2021 - 11:22

            @bawawaw: I just received a response from Samsung Trade up:

            Thanks for your query, if you wish to not return your old device you will be charged the full trade-in credit you received at checkout when purchasing your new device. After this it will no longer be a requirement to return your old device to us. You will be charged a $60 administration fee on top of the full trade-in credit for not returning the device. We hope that this information has been helpful.

            Unfortunately, we do not have the exact time frame of when you will be charged, this is an automated process and the charge should occur after 14 days has passed since you were sent your return label. To make the process as easy as possible please keep the funds available in your account.

            You may receive some reminder emails about returning your old device which you can ignore if you’re planning to keep that device.

            Regards,

            Samsung trade-up team

            • yoyo12 on 09/09/2021 - 21:52

              @Mose88: Hey Mose88!
              If you don't mind just clarifying…does this mean if you don't send in your device you will be charged phone value (e.g. $50) + $500 (trade-in bonus) + admin fee ($60)? Or just phone value + admin fee.

              Also, do you know what you are charged if you send in a 'Mis-graded' device which is actually worth $0. Is this considered like a 'non-return'?

              Thanks!

              • wombat81 on 09/09/2021 - 21:59

                @yoyo12: You're better off asking Asurion/Samsung these questions rather than getting advice from an internet rando.

              • Mose88 on 10/09/2021 - 08:12

                @yoyo12: I took it to mean that you will be charged the phone value only + $60 and keep the bonus. As @wombat81 said, i actually am just some internet rando and the only way to know is to contact Samsung, my response was from Asurion. I couldn't find anything in the samsung t&c.

                I changed my mind & was planning on sending my trade in but when I removed the screen protector i legit discovered a small crack in the screen. If my device was reassessed, it would be worth $0

                Someone else also mentioned that the t&c haven't really changed since the last deal apart from the additional $60 admin fee for non return.

            • wantvsneed on 17/09/2021 - 23:09

              @Mose88: @Mose88 Could you tell how you went with the trade up whether you ended up sending the existing device or returning the new purchase due to $500 bonus they asked to pay back.
              Thanks.

              • Mose88 on 18/09/2021 - 07:37

                @wantvsneed: I still haven't been charged by Asurion but I'm fairly certain that the bonus discount won't be affected. I've started using the new phone.

                They give you 14 days to return the trade phone after you receive your new phone from Samsung.

                I did receive a follow up email from Asurion stating I would be charged $20 (trade value) if the phone wasn't sent within 7 days. The email made no mention of the $60 admin fee either, only the trade value of $20.

                I think Asurion/Samsung are well aware that people are abusing the trade up program, I honestly think they just don't care at this stage.

                • wantvsneed on 18/09/2021 - 09:33

                  @Mose88: Thanks for the update. I agree they are well aware of this loophole but probably to keep the sale high, running the program. Anyway, the cost of phone to them would not be more a 200-300 aud and the must still be making money.

        • elgrande on 09/09/2021 - 09:57
          -1

          Are you really planning on waving your hands around?

          Hand in your OzBargain card.

          • wombat81 on 09/09/2021 - 10:16

            @elgrande: Checking where one stands in the T&Cs is an intelligent thing to do.

            • Mose88 on 09/09/2021 - 11:31

              @wombat81: I know right.

              I also thought it plausible that Asurion would amend the t&c due to people taking advantage and not returning their devices.

              • Thunder-Wombat on 10/09/2021 - 14:35

                @Mose88: So did you only get charged the phone trade in value and admin fee?

                • Mose88 on 10/09/2021 - 14:58
                  +1

                  @Thunder-Wombat: I haven't been charged yet. Going by previous deals & posts it would seem that we'll be able to keep the bonus discount but I can't guarantee anything.

                  I enquired with Asurion but the response i received is still ambiguous and doesnt explicitly state that we wont penalised any further than the trade in phone value and admin fee.

                  I still haven't opened the new phone yet and I'm hoping Asurion debits their fee before the 14 day cooling off period expires.

                  • wantvsneed on 08/10/2021 - 16:29

                    @Mose88: Have you already been charged and did they charge the admin fee? Thanks.

                    • gaz3342 on 08/10/2021 - 16:38

                      @wantvsneed: I got charged yesterday and was only charged the $105 they valued my phone at. No admin fee.

    • Autonomic on 09/09/2021 - 10:55
      +1

      That's the same wording they've always had, even for previous deals.

  • becool on 09/09/2021 - 00:23

    No luck with $100 chat code. Does anyone have one and not use I could have? Even $50 promotion is great too. I will give back when i receive mine. THANKS

    • hate on 09/09/2021 - 05:26

      What did they say to you? Apparently you need to have a phone that is in need of repair and is out of warranty to receive the "Loyalty Voucher"

    • ac108 on 09/09/2021 - 14:20

      i followed along Miss B (earlier in the thread), but I said something like "I was wonder if there are any other discount voucher, I am looking at getting S21 Ultra" after I asked for assistance on the $50 sign up code. I got the code $100 code in the same chat.

      maybe try again…like phone support, depends on agent?

      • hate on 09/09/2021 - 17:07

        where did you go for your code? did you go to https://chatbot.samsungcs-au.com/loyalty or somewhere else?

        • ac108 on 09/09/2021 - 17:32

          $100 got it from the lower right corner avatar of the Samsung website, which opens up the Live Chat with Samsung People

    • bawawaw on 09/09/2021 - 14:35

      sent you a pm.

  • Tarun Tuli on 09/09/2021 - 10:30

    I somehow manage to get severall $50 off…so if someone need it PM me?

    Also how long it take to get the phone..order on 7/9 at 9 PM…should i expect it today(9/9)

    • hate on 09/09/2021 - 13:37

      hey, are there still any up for grabs? if you can could you PM it to me, i just made my account yesterday so I'm unable to send you a message.

  • Tarun Tuli on 09/09/2021 - 15:01

    Email me [email protected]

  • closed on 09/09/2021 - 21:45
    +1

    The day after I gave up waiting and placed my order I got the codes. Spare $50 newsletter vouchers:

    MA9-E4T5-LMT9-2MB9
    MA9-E4T5-LDW4-B445

    Please post below if you use

    • Aussie86 on 10/09/2021 - 18:02
      -1

      hi,

      the promo codes dont work

      • closed on 11/09/2021 - 03:47

        The codes are hard to find, people must have used them without posting.

  • yummycoot on 11/09/2021 - 14:34
    +1

    this deal is still on until $30th September 2021.

  • aye81 on 13/09/2021 - 08:31

    Have anyone been charged back from not returning your old phone? do they take away the bonus?

    • Morahan1 on 15/09/2021 - 20:47

      I am wondering the same thing.
      Was really hoping someone could confirm the charge back is just the phone trade in cost plus the admin fee, and that the bonus is unaffected.

  • zfishies on 13/09/2021 - 17:12

    The deal is still on.

    Thank you for signing up to Samsung
    Electronics Marketing emails. Your $50
    promotion code has been applied to
    your order. Promotion applied to your
    order
    Your trade in discount plus your $500
    trade in bonus has been applied. Bonus
    $500 offer ends 30.09.2021 Promotion
    applied to your order
    Your discount has been applied to cart.
    Promotion applied to your order ($100)

  • Hankooza on 14/09/2021 - 10:28

    It’s not expired yet

    Offer goes till 30/09/2021

    I just bought S21 for $824.
    Trade in S10e for $75
    Bonus $500
    Chat code $100
    Sign up $ 50

    I probably end up not sending s10e and sell it.

    • thydzik on 16/09/2021 - 17:30

      ignore, got it.

  • champboy90 on 14/09/2021 - 20:06

    I just received my $50 code. PM me if anybody wants it

    • EnALup on 16/09/2021 - 17:34

      Hi Champ,
      Would love to have the code if you have not send it to anyone yet.

  • beebul on 24/09/2021 - 10:36

    Is there any special magical incantation you have to invoke to get a live chat session to initiate?

    Do Samsung have staff? Had chat windows open for hours with no response.

    • MicMac on 26/09/2021 - 20:41
      +1

      Like you, I couldn't get a live Chat session to work the other night so I gave up.
      I later saw a comment suggesting the Chat works better in normal business hours.
      So I tried the next (weekday) morning and got through fairly quickly.
      I still had to send photos of front (showing IMEI number from 'Settings', probably to prove that it was a legit Australian phone) and the rear of the phone.
      Got a $100 Loyalty Voucher while on the Chat - took about 20-30mins.

    • smartblaa on 30/09/2021 - 23:29

      just go here directly: https://chatbot.samsungcs-au.com/?source=dotcom

  • goober on 27/09/2021 - 17:54

    Wife just broke her S10. Cracked screen. Whats it worth tradein?

    • beebul on 28/09/2021 - 13:55
      +1

      The wife or the phone?

    • terribilisp on 01/10/2021 - 11:15

      It might be worth around $5 I guess. I had a S10+ with a cracked screen and it was worth only $5. Makes it easy coz the non-return fee I'll need to pay is only $5.

  • vinnychase on 01/10/2021 - 11:17

    Expired. Someone who wants to get a few votes should make one for the new $350 trade in bonus

  • wantvsneed on 07/10/2021 - 18:54

    Anybody got charged for not sending the trade in device and if yes, what were the charges?

    • gaz3342 on 07/10/2021 - 18:56

      Yes I got charged today. $105, the amount my phone was valued at by them. No $60 admin fee and no trade bonus value deducted.

      Sold the pone for $400 on FB Marketplace.

      • wantvsneed on 07/10/2021 - 18:58

        Excellent. That makes it a great deal! Thanks.

    • aye81 on 11/10/2021 - 13:10
      +1

      I got charged $20 which is their valuation amount of my old phone. keeping the phone for the little ones to play with.

      • wantvsneed on 11/10/2021 - 20:59

        That makes it a great deal! Thanks.

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