My Friend Spent $550 on My Credit Card

Hi All,

My credit card was used without my consent for a total value of $550. I noticed the transaction on the app and immediately reported to the bank and they deactivated my card and sent me a new one. I have raised a dispute for fraudulent payment which has not been accepted with a closure statement saying that the transaction was made by Paypass. Is there anything I can do or probably raise it with the regulatory body to broaden my chances of getting it refunded?


Update: Someone borrowed it and I know them but they are not accepting it. At the time the card was used it was with this person only and there is no way they would know what the pin number is. There were two transactions made of total value of $550

Comments

        • they don't know the pin number yet spent using the card. there's more holes in this story than a swiss cheese

        • If someone borrowed your card what did you expect they were going to do with it?

    • -1

      was this a debit card or a credit card?

      I'm guessing its a debit card….

      usually if its a credit card, they instantly refund it because you technically didn't spend your own money, you spent the bank's money.
      If its a debit card, just keep pushing them to say this is a fraudulent transaction and if they don't do something about it, you will raise it to the bank ombudsman (https://www.afca.org.au/make-a-complaint)

      you will see the Bank change their heart pretty fast.

      I would stick to your original script
      "My credit card was used without my consent for a total value of $550. I noticed the transaction on the app and immediately reported to the bank and they deactivated my card and sent me a new one. I have raised a dispute for fraudulent payment which has not been accepted with a closure statement saying that the transaction was made by Paypass. "

      next time use a credit card.

      • +1

        It says credit card in his posts? Why suggest next time he use a credit card??
        $550 spent while his friend borrowed his card. Simples…

        • -2

          my bad, I obviously didn't read it properly

          If you use a credit card, the Bank's money is stolen.
          If you use a debit card, your money is stolen.

          Correlation does not imply causation…

          • +2

            @SeVeN11: Regardless, it is probably best not to encourage someone to defraud the bank, who will in turn screw over the merchant with a chargeback…

      • +1

        usually if its a credit card, they instantly refund it because you technically didn't spend your own money, you spent the bank's money.

        • Unless they deem it's your fault by letting someone else have access to your card or by giving someone your pin number. Then the money needs to be paid.

        Because it was done by paypass (ie the card is present and it wasn't reported stolen), it's unlikely the bank will authorise chargebacks from the retailers and recover "their" money. As far as the banks see it it's an authorised transaction and it was OP action. If he thinks otherwise he needs to report it stolen, which at this stage would probably involve a police report (even if the police do nothing) and since he probably mentioned his friend borrowing it to the bank it's probably too late.

        I've been in the retailers position before where a "customer" made a purchase and then tried to say it was fraudulent. Because Paypass had been used, the physical card was proven to be there and they couldn't do a chargeback.

  • +36

    Hey, who wants to be my friend?
    You can borrow my credit card, and if you don't want to pay me back, I will just contact my bank, it's all good :)

    • Pick me pick me. I'm mostly available to be your friend on Tuesday evenings after chess club.

      • Pfffft, I need two nights per week to give you my card - you can't fool me

        • Ok. I can squeeze you in Sunday morning for 40 minutes before church.

          • +4

            @MS Paint: Deal - except I already lend my card to the pastor on sundays. But you can still have it on Tuesday when we go shopping!

    • You can borrow my Tesla

  • +9

    Did your friend mistake the meaning of friend with benefits?

  • Your out 550.

  • +6

    Someone borrowed it and I know them but they are not accepting it.

    Why did you lend it in the first place?

    There’s a good chance you’re violating your credit card contract. You lose $550.

    Next time choose your 'friends' more carefully.

  • +32

    As usual when an OP doesn't get the answers they want to justify their own shortcomings they start to change parts of their story and then get argumentative.

    If you don't like what you are being told OP don't post on a public forum.

    • +7

      And the usual, the only person not in the wrong is OP.

  • +9

    I love the revisions and updated title :)

  • +6

    You lent the card, you cop the ramifications ;)
    Maybe learn from the experience and reflect on why credit card companies have terms and conditions that explicitly prevent the "lending" of such cards :P

  • Someone borrowed it and I know them but they are not accepting it

    LOL don't lend things you can't afford to lose.

  • +6

    You lend someone the card with an expectation that the person wouldnt be using the card, then why lend it out in the first place. Either report the card as stolen which makes your friend a criminal or eat the loss.

    • +8

      I don't get this either…..

      "Here's my card, don't go using it now"

      • +4

        We are not getting the full story or the "friend" is actually someone who provided other benefits. If my friend needed some cash, i would have drawn it out for him/her instead of passing the physical card to them. I cant see another scenario.

        • +2

          I agree, or it could be the case where the OP could have said only spend X and they spent way more than the OP said.

  • +21

    Ask your friend for their credit card. If they say no, I guess there's only one idiot in that friendship.

    • +6

      bahahaha.

      From the sounds of it too, OP gave them the card but thought they couldn't use it unless they had the pin.

      two lessons here for OP that cost them $550 to learn.

      1) Learn how tap and go works
      2) Don't lend your credit card to anyone

  • +7

    Sorry OP, but I don't understand why you have the card then assume they won't use it?

    I gave my friend my card, told him to only withdraw 20 and he withdrew 50. This pissed me off to the point i told him off. Never gave him money or did any favours for him after that. We are no longer friends, good riddance.

  • +7

    if you lodge this as a fraud claim, bank can consider you are defrauding them because you are lending your credit card to someone and they spent it
    that is not a fraud, that trust/ethical issues between you and your friend and since you are the card holder the responsibility lies with you

    you are in the wrong here and bank/credit card will just flat out refuse the claim, you got no leg to stand on

  • +3

    you have a card statement, you know which store it was use in.

    You can visit the store to find out details or can report it to the police and if they can get the video or photo from the store.

    If you knew the person, that person is denying then tell him/her that you are really stressed out of this situation and sorry that you put blame on them, tell them you are now reporting this to the police so they can identify the person etc via store video footage. This may make other person nervous and he/she may come up being sorry. If not, can try police if they can do something as above.

  • +1

    what are your options now

    Name and shame on social media
    Call their employer, if they did this to a friend they will do it to their employer
    paper bag with dog poop on fire trick

    • +1

      Bikies

      • Bikies cost more than $550 :(

  • +5

    Why did you lend your friend your credit card?

  • +4

    surprised this is not a threat started by Levity

  • +2

    Unfortunately OP you can try to do a chargeback but as everyone has mentioned, because a PIN is required for purchases above $200 you will not be able to recover the funds - i know this because I worked in finance and we have alot of chargeback from customers but as long as PIN is used for verification the merchant will automatically default in winning the chargeback. That is why hotel always asked for PIN verification when you check in to authorise the pre-authorisation (despite some amount is only $1). The PIN is the only protection merchant have to verify that the holder of the card is present.

    I suspect your "friend" has your PIN …. or alternatively she / he is good at guessing your PIN.

    • I doubt the bank will process the charge back given they're of the opinion that it's a legit transaction and the retailer will likely dispute it.

  • +7

    Next post:
    Is $550 for 2 hours of 'fun' a ripoff?
    I feel my parents will read my bank statements

    • 'Bought used panties via kik and wish to return them as not fit for purpose, what are my rights?'

  • +3

    Do you know what they purchased? BS them and tell that the bank are onto it with the cops, if he/she comes clean then all good, if not, expect the consequences. They may panic and refund you the money spent.

  • +3

    Who is the person who borrowed it and what is their relationship to you? Is it your partner? Housemate? How did they physically take the card from you?

    • +5

      Unfortunately, like most good threads, we will never find out.

  • +4

    This almost feels like a hellopam/“screensaver” post, though the entitlement/faux outrage level is just out of range for Pam. Also reeks of a friend with “benefits” vibe. I’d love to know if my gut feeling of fwb is correct lol

    We love you Pam, by the way

  • +2

    Not very clear on the full circumstances here. Did you loan the card to them? Was there a agreed limit on how much they could spend? Do you have the card back now?

  • +14

    Does it infuriate anyone else that OP is asking about avenues of recourse yet has purposely obfuscated important details pertaining to the scenario. Ask me how long it will take you to get to the post office. Oh no… I don't want to know where you are coming from, or which post office, or what mode of transport you are using. 🤦‍♂️

    • +7

      That's why people gave the OP less than favourable responses - because he failed to mention specifics like lending their card to their friend until later as a comment.

      • +9

        PLUS the original title was "Fraudulent use of credit card" - lol

  • Update: Someone borrowed it and I know them but they are not accepting it. At the time the card was used it was with this person only and there is no way they would know what the pin number is. There were two transactions made of total value of $550

    Do you mean "I was with this person…"?

    Like everyone has said, paypass now has higher limit before requesting for pin.

    The question is how did they get your card? Or was it done via your phone? You are missing a large part of the story. Sometimes you mention them as 'somebody' other times you call them your friend. So it does sound like you gave them access to your card/phone and they did it without your permission.

    • +5

      It's been 23 hours since the OP's "i'm disappointed you didn't give me good answers" update reply. I doubt we will hear from them again if they were offended before, as the replies since have been even harsher :P

      p.s. The OP did not add any updates to their title post, the mods added the title update plus the tldr; update lol

    • +1

      The question is how did they get your card?

      Luckily, we have a recording https://www.youtube.com/watch?v=eyNAlLO1KlE

    • He said "someone borrowed it" so "it" means the card, not "I".

      Anyway, depending on how you read it, I think what he's attempting to say is: "Someone I know had my card with them (maybe he handed over his wallet with cash inside for the second person to pay for something), and that friend doesn't know my PIN, but someone still managed to buy something using my card."

      i.e. It sounds like he's implying some third person like a card skimmer or thieving shop assistant, etc has accessed the card, without verifying the PIN which they're supposed to do for that sort of amount, because the friend denies it was them and he believes them because they have no idea what his PIN is. In other worse, "How did someone use my card that my friend was carrying without either of them knowing the PIN!?"

  • +4

    You let your mate borrow your card, this is not fraud, it is now a civil matter between you and your mate. If you want your money back, take them to court.

  • +1

    Depends on what you told the bank. If you just said the card was stolen/lost depending on terms and conditions of your card you may get the money back.
    If you said you lent it to a friend then no money back.

    Just out of curiosity, why did you let someone borrow your card?

    I have occasionally lent card out before for someone to get lunch etc.

    • +4

      if that the case you are lying and you are defrauding the banks and that too has consequences

  • Ask your friend for the money otherwise get better 'friends'

  • +2

    This hasn't been commented so I will

    Bikies

    • Bugger, I just commented the exact same thing!

      • lol damn

        2 lots of bikies

  • +1

    I know a way to solve your problem. Just need your card and pin number.

  • Help

    I lent my card to someone, and they used it.

    Who's fault is it; seen as it couldnt possibly be mine

  • Sounds to me like the credit card issuer might want to cancel the card as the OP appears to have broken the agreement they signed up to when applying for it
    Pretty sure that every c/card issuer will ban the use of card by another person.
    OP may be in trouble

  • +1

    File a police complaint. Get the footage from the shop where the transaction happened. confirm it's your friend. If it's him share the footage with him and tell to pay back or face police investigation.

  • +8

    Lessons

    1. Always start with the full story if you want advice and not just mocking responses.

    2. Ditch your friend. Cut your losses.

    3. Don’t ever give anyone possession of your card.

  • Card could have been used for an online purchase over $200 and no PIN is required?

    How does OP find out if it is a card present transaction?

    • Pays to read the OP.

      I have raised a dispute for fraudulent payment which has not been accepted with a closure statement saying that the transaction was made by Paypass.

    • 2 purchase was done in-store it was confirmed

  • +7

    friends with credits

    • +1

      friends with credifits

    • +1

      friends with deficits

  • +2

    When will people learn that mixing friendship and money together don’t mix.

    I dare say there has been many posts around this same topic.

  • +1

    This post is abit silly. The person OP lent the card to, could have just undertaken an online purchase without needing a PIN… therefore the context of a PIN is a moot point to begin with?

    • Yet another one who didn't read the OP.

      I have raised a dispute for fraudulent payment which has not been accepted with a closure statement saying that the transaction was made by Paypass.

      Therefore, the context of a PIN is not a moot point.

      • -3

        If you read OP's post, it was only AFTER the dispute was raised where it was highlighted that it was paid via PayPass. I was highlighting the general risk and consequence of OP lending the card to their friend.

        Geez, way to create a kerfuffle by taking things out of context aye?

  • +4

    This is half a story. Pretty much self inflicted. Take the hit, learn a lesson from it, stop trying to blame everyone else. Find better friends.

  • +2

    So your dispute is not with the credit card company or regulatory body it is with your friend. As such you can try and take legal action against them, It isn't the banks/
    CC companies fault that you did not secure your card and as such it is entirely your responsibility to retrieve the money from your friend.

    edit: anyone that would do that on your card is NOT YOUR FRIEND. If you think they are you need a serious reality check.

  • +5

    Did you happen to plan to co-buy a van with your friends?

  • +4

    What did your friend spend the $550 on?

    It’s more of a you problem and not the credit cards company.

    What did you think was going to happen when you gave your friend your card?

    Whole story seems suss as bro!

  • +3

    NOT YOUR FRIEND… friends don't rob you… and that is what it was…. a robbery.

    No joke… you should contact the police and provide them all the information.

    The bank would require you to show that your have reported to police, and received a Event Number.

    TELL your friend that you know what he has done, and that you HAVE reported him to police.

    WHY are you leaving all your personal details around?

    • +3

      The only person robbed here is OP of common sense, nothing we can do about that.
      Civil matter, police won't care.
      OP willingly gave his CC to another person, by the sound of it with the intention of use but use that will be paid back.
      To start with that is a breach of most bank CC agreements and he will be liable which the bank has already told them, then that person with their card has spent some money on it or let another one of their friends use it and neither are willing to cover the debt.
      He might as well have given his friend $550 cash with the assumption that his friend will pay him back.

      Lent money is lost money. So make decisions wisely based on that.

  • Solidsnake is solid! Good luck in getting your money back.

  • +3

    What did they buy? Sounds like your friend screwed you and you aren't telling the full story.

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