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Sign up to Superloop Using Zip Pay and Get $50 Cash Back @ Superloop

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The Offer

  1. The Superloop ZIP PAY Cashback Offer gives new residential customers who sign up to any Superloop NBN or Fixed Wireless plan, a $50 cashback to their designated ZIP PAY account within 21 days from the service start date (Offer), subject to these Terms and Conditions.
  2. This Offer is valid from 17 January 2022 and until Superloop withdraws the offer at any time without notice by not advertising it. By applying for the Offer, you agree to be bound by Superloop’s Standard Form of Agreement available at https://superloop.com/legal/terms/ (SFOA). Superloop may change these Terms and Conditions at any time in accordance with the SFOA..
  3. By applying for the Offer, you agree to be bound by ZIP PAY Terms and Conditions available at https://zip.co/au/page/zip-pay-terms. ZIP PAY may change these Terms and Conditions at any time in accordance with the AFIA Buy Now Pay Later Code of Practice (Code).

Your application

  1. To be eligible for this Offer, you must:
    • be at least 18 years of age with a current Australian residential address;
    • be a new customer of Superloop and sign up for any currently available NBN or Fixed Wireless Plan; and
    • use ZIP PAY as your preferred payment method when signing up.
  2. Superloop may accept or reject your application in its absolute discretion.

How the Offer works

  1. This Offer: may only be used once per customer and premises; is non-transferable; cannot be used with any other special offer or promotion; and cannot be redeemed for cash.
  2. The Offer is applicable only for new residential NBN and Fixed Wireless customers and not available to existing customers.
  3. This Offer provides you with a $50 cashback to your designated ZIP PAY account, which will be applied by ZIP PAY at the time of signup and a $50 cashback to your ZIP account will be manually applied by ZIP within 21 days from the service start date.
  4. If you disconnect your Superloop NBN or Fixed Wireless plan in less than 30 days, then minimum cost of one month service charge and the price of the monthly internet service charge will be applied as set out in our Critical Information Summary (CIS).
  5. The monthly fee applicable to the service you selected at the time of signing up is set out in our Critical Information Summary and Pricing Schedule available at: https://www.superloop.com/legal/critical-information.html
  6. All other charges such as upgrades, additional data packs, other internet services, installation and other charges for non-standard installation will continue to apply.
  7. Returning customers who have previously been with Superloop and already received a six (6) month discount promotion will not be eligible for a new promotion for a period of twelve (12) months.
  8. This Offer is not available in all regions and does not apply to NBN Sky Muster or business services.
  9. All products and offers are subject to availability and Superloop reserve the right to change or withdraw offers, products and services at any time.
  10. All prices include GST.
  11. Superloop makes no representations regarding third party products or services, including ZIP PAY.
  12. Images are for information purposes only and the following are trademarks of Superloop: Superloop and the Superloop logo. Other company, product or service names may be trade or service marks of others.

Referral Links

Referral: random (1143)

Referrer gets 10% off for 6 months.

Related Stores

Superloop
Superloop
Zip Pay
Zip Pay
Third-Party

closed Comments

  • +13

    Of course this shows up a week after I join >_<

    • +8

      Dagnabbit!
      I signed up this morning!

        • +2

          That's because you brodened all the time machines out there.

        • +1

          Why didn't you not get negged?

    • Had way too many network reliability issues with superloop. Would not recommend.

      • +4

        Second this. Staff not helpful. Suspended my service because they accused me of sending out spam emails. Only work laptop turned on which has Crowdstrike falcon software installed. I am an IT professional with 15 years experience there is no issues with my work laptop.

        • +2

          It's a shame Superloop weren't helpful tracking this down. Could there be something else on your network though? Or could your work box have been popped? I imagine this has been detected automatically from your outbound traffic. It's possibly a false positive but if be more inclined to believe there's a comprised machine on your network.

      • +2

        Been using them for 2 months now, no issues.
        We're you getting a lot of dc at peak times or something?

  • +2

    "Minimum monthly repayments are required. A monthly account fee of $6.00 applies. Pay your closing balance in full by the due date each month and Zip will waive the fee. Available to approved applicants only. T&Cs apply."

    • +1

      they (zip) increased the monthy account fee to $7.95 sometime last year

  • +9

    just an FYI, been with them 4-5 months. They have been realllly good. 50/20 is 52/21 at peak, no matter what.

    Previously on Mate NBN and TPG. no where near as stable when it matters most.

    • +9

      Yep, I came from AussieBB and have been with Superloop for 6 months. Super reliable and stable just like Aussie.

    • +1

      Which POI? What tech?

  • +4

    Made an account just to comment about this ISP and my experience.

    I was with Skymesh, who then got bought by Superloop. Before being bought by Superloop, I had absolutely no issues. Afterwards, whenever I had a technical hiccup I was on hold for at least an hour each time. This includes once where I was on hold after work for two hours and then, upon reaching the front of the queue, was hung up on because their operating hours had closed. I would expect that they would at least finish addressing the queries in the phone queue before shutting shop for the day.

    In general, the customer service was pretty awful and I have since switched to AussieBroadband with absolutely no issues to report, so far.

    • +2

      Found Phillip Britt's account.

    • +3

      I'm still with Superloop as I don't wanna leave the grandfathered $89.95 100/40 FTTN unlimited plan, but have had similar experiences with poor customer service. If it wasn't for the plan I'd likely be looking elsewhere.

    • +3

      In general, the customer service was pretty awful

      I've found their service excellent.

      When I first joined, I had some congestion in the evening (around 80Gb during peak, instead of 100Gb) and it was fixed that week. Since that getting 96-99/16-18 during peak, and 100-104/20-24 during off peak.

      • How did you get support? I had no problem with bandwidth, but my latency was all over the shop. I stayed on the phone for 2 hours before they cut me off with a message saying they are closed and if i continue to have problems I should call them back tommorrow. I had detailed analysis of where the high pings were kicking in and no way to get it to them.

        So i churned to aussie broadband and haven't been happier.

        superloop should have a way to log tickets via email/an app, and/or a callback service.

        • +1

          They had callback this morning, after being on hold for 10 mins it offered to put me in the callback system instead. Which I did, 5 mins later they called back.

        • How did you get support?

          I called them and showed them their CVC graphs for my exchange.

          but my latency was all over the shop

          Mine usually float between 5-15ms

    • -1

      I too had so many issues i went to ABB instead and no issues since.

  • +5

    I've been with Superloop from the start on FTTP, churned back and forth to ABB a few times after 6 months. It was a great RSP, always great speeds. Was.

    Customer service has always been the worst. They've promised for years they are fixing it. That was all lies. If you want to call to cancel, you'll sit on hold for HOURS and HOURS and still get through to no one (it will say youre next in the queue). If you send an email you'll never receive a reply. But for as disgusting as their customer service is, the service itself was great so you didn't need to talk to people too often anyway.

    That was all fine until they purchased Exetel and decided to make Exetel their premium brand and in the process turn Superloop into their budget brand. Weird thing to do considering superloops good reputation thus far. CVC upgrades stopped happening most of the times they started removing parts of their network under budget cuts.

    https://forums.whirlpool.net.au/thread/35pn1j4j - Superloop "support" discussion
    https://forums.whirlpool.net.au/thread/988l1kqy - Darwin BNG removal discussion
    https://forums.whirlpool.net.au/thread/97rq42y3 - Speed test discussion
    https://forums.whirlpool.net.au/thread/91mxzzly - Superloop "typical evening speed" downgraded. You'll see every RSP get great scores and everyone got better. Except for Superloop which dropped about 80%

    You can see the stats from the ACCC here https://imgur.com/a/tDecowM and be disgusted yet amazed at the same time at what was once the premium RSP alongwith ABB and see it for what it currently is.

    • -2

      If you want to call to cancel

      You don't need to when you churn.

      • You don't need to when you churn.

        well that's funny because churning doesn't exist on NBN FTTP so there's no point talking NONSENSE because people will think that's true and get billed by upto 4 RSP's a month

        • You can't get billed for services not provided…

          You can only have one NBN service per line.

          so there's no point talking NONSENSE

          • @jv:

            You can only have one NBN service per line.

            I have four active NBN services on my line. So the only NONSENSE is from you

            You cant "churn" on NBN FTTP just because you think it's still ADSL2

    • +2

      Interesting.. you had a similar experience to me. I dont understand why they make it so difficult that you have to CALL them to cancel the service. What a joke.

      ACCC should investigate them for not making available an online means of cancelling your service in this day and age.

      • +1

        ACCC should investigate them for not making available an online means of cancelling your service in this day and age.

        I don't think it's the law to have an online cancelling option.

        • It's the law though that they can't bill you if they are no longer providing the service you are paying for.

    • +1

      Well said Mr

    • I guess the speeds to some extent subjective thing especially because it depends on location, NBN network etc. I've Whitebox installed which constantly measures the speed. The ACCC report is compiled from these Whiteboxes.

      In the last 6 months since I got it, I've used ABB, Superloop, TPG, Spintel, Tangerine. Superloop has outperformed all of them. Here is the data from last week

  • +4

    Now I'll share some of my own experience with this RSP myself,

    In terms of network performance and their infrastructure, it was the whole reason I moved. Always been great, and with the few houses we have on them all have been overprovisioned and getting 50+ or 100+ mbps down 20 or 40 up (FTTN)
    I've always found their routing and international speeds to be great - I have markedly lower ping to places such as Singapore or JP compared to the likes of TPG or Telstra

    My POI (9CVI - Canberra) only reaches about 80% most days so no problem there

    As for support, I can be honest. It's not nearly as good as ABB. Full stop.
    In my experience it takes on average 30mins to an hour getting on phone with them, but at least their staff are knowledgable.

    However, when you don't have any issues (which is 99% of the time) I say they are excellent. It might be true that they used to be better, but I wouldn't know any better.

    :)

  • +2

    Churned to superloop this morning and been a failure so far. NBN box no longer connects so Superloop think something went wrong with the provisioning at NBN. Came to life for 10 minutes 4 hours later then off again. Told NBN can take up to 2 business days to act so could be Tuesday before anything at this rate :(

    • something went wrong with the provisioning at NBN

      They can't control that bit. All they do is submit the request to NBN.

      • Yes, not blaming them… just NBN being a PITA. Been 12 hours now for something that really should neither of been an issue or take long to resolve.

        • Been 12 hours now for something that really should neither of been an issue or take long to resolve.

          They might have a lot of staff out of action with covid.

          • @jv: More of concern to me is if they did something that made it work for those 10 minutes and think they fixed it. Did email Superloop telling them that it worked for 10 mins and went back to not working same as before. No ticket system with Superloop it seems which is a shame. Couldn't phone again at the time.

            I was out at the time and wouldn't even know it had been active other than it registering in some logs and updating my dyndns IP during that time.

            • @Pobman: I found emails take around 1-2 business days to get a reply, so I just call them.

              • +1

                @jv: OK thanks. Will give them a call tomorrow if it's still down and let them know.

                • @Pobman: Anyone having trouble with connection. I will suggest below steps.

                  -> try resetting your NTD - NBN box. There should be a small pin hole -reset button.

                  I churned from ABB and I had issues connecting with :- power light & download light solid, uplink was blinking.

                  I did reset of NTD and all lights turn solid and I was connected.

                  You should be only doing this after you receive your welcome email from Superloop.

                  • @powerful9990: Yeah no that didn’t help. I get solid downstream and upstream just the online one blinks for about 30 seconds and then it cycles and starts trying to connect again.

                    Superloop support were sure it’s NBN end.

                    Been almost 14 hours now, longest downtime in quite a while.

                    • @Pobman: Started working 25 hours after getting the confirmation it’s working from Superloop. However still at the old 50/20 speed rather than 100/40 at the moment. I’ll leave it like this until Monday and call them up if still “slow”.

                      • @Pobman: I think something wrong at NBN end. Mine was down again and doing exactly as you said.

                        It will cycle through downlink-> uplink -> online -> blink then back to downlink blinking.

                        I have called up and they have asked NBN to look in to it.

                        • +1

                          @powerful9990: Found my issue thanks to a post on Whirlpool, an old QOS profile. Factory reset the Telstra router and all fine.

                          • @Pobman: I did everything resetting the router and NBN NTD and now it looks stable. No more drop outs.

                            But will see if Superloop is going ahead with the schedule NBN technical review as SL said NBN will do remote diagnostic and if needed they may change my NTD which I think could be the culprit.

                            • +1

                              @powerful9990: SL sent me the standard email of doing an Isolation test, which would of got me to the same point in the end of working out it was the router doing something. The Whirlpool forum solution was easier though. There is a root option and hack for the Telstra Gen 2 to unlock various things hidden by Telstra, but given it's working ok now I think I will leave it alone :)

  • +1

    Superloop support guy was nice but have had lots of issues with my upload speeds over the past few months. The depth of troubleshooting they wanted from me before raising to NBN was borderline impossible. (This is coming from someone working in the telecom industry)

    • -2

      Superloop support guy was nice

      Were you on a video chat?

      • Does video chat make things solve quickly?

    • Heaps of people have been having upload problems with SL, Mine went away when i churned ( had NBN out 2 times and still ongoing)

  • +1

    I work in the telco industry and even my hobby for the past 30 years has been internet and internet technology and all I can say is that superloop is shit house in regards to CS

  • +1

    Doesn't matter what Zip does, PayPal has destroyed their business model & stock price

  • Is it possible for 10% off for 6 months via the referral and $50 ZIP cashback?

    • it appears so, the pricing on the website indicate this

  • I set up the connection date to be few months later, but Superloop has connecting it in a day ??? What is the point of putting future date then ??

    • Have you tried contacting the support team? That sounds weird.

      • I did and it is a lot of hassle that I have to ask previous provider if I can reconnect to them under same promo and unfortunately they are unable to do that, so I lost 10 days of unused days plus $5/month for the next 5 months because of Superloop mistake. Superloop compensate me with half price for first month. Oh well, I got no choice, otherwise I will jump ship.

        • Normally I wait until the new provider is connected and then disconnect/cancel the old one.

          • @hawkeye93: It is automatic and I received email fromold provider that it has been disconnect

  • -1

    Charged me twice.

  • Signed up this morning around 12:30AM and already connected within 30 min.

  • I signed up before this offer, but Superloop botched my transfer and left me without internet. When I called up, they said that the NBN had rejected it but it hadn't flagged on their end. I asked the rep how I would have known that there was an issue and he said I would have noticed when I didn't have internet five days later! I was calling on the weekend and he said I'd have to wait until Monday to get it resolved.

    Signed up with Aussie Broadband instead. Internet was back within a half hour. I'm paying out the wazoo but at least it works.

    Avoid superloop at all costs. Downvoting due to significant issues with seller.

  • Can i pay superloop monthly bill with zip and get the credit? Not time to pay yet so can’t test it.

  • I signed up to Superloop over the phone today as I had to 'relocate' which they don't do but instead start a brand new account and then later cancel the old one. The rep on the phone was not sure if I can get this $50 credit. She set my account payment method to zip pay yet no details are provided so I don't know how it actually works. Highly doubt I will get the cashback…guess I should've signed up with the link online instead. :/

    • +1

      Dont count on it :/ had terrible experience with SLC

  • I'm done with superloop, half an hour on hold just now and no answer.

    Aussie Broadband answers immediately.

    Check whirlpool forum, same feedback.

    • Don't understand why the call back system does not kick in, only called them twice ever and both times after 10 mins of waiting it offered a call back rather than waiting on the line more.

      • +1

        I got to the request a callback thing that says it holds your spot in the queue, literally it was a few hours before my callback happened !

  • +1

    can one change to pay with a different zip account on the second months bill and get another Get $50 Cash Back or is it best cancel and sign up again using partners zip account? ref promo code CONNECTNOW21 do you just add a referral code too at checkout to get 10% off the 50Mbps/20Mbps Unlimited Data $54.95 plan or will it void it and only give you 10% off the full price $69.95? is one locked in for 6 months or can cancel or churn anytime?

  • -1

    Just signed up to Superloop and already pretty disappointed. Only getting 55Mbps at 2:30 in the afternoon. Would be getting pretty close to full speed with TPG.

    • +1

      Same here. Google apps dont load at all since switch. Tried calling them, no answer even after 3 hours of hold

  • Any idea how to know if you've successfully used this offer for $50 credit? Is there any sort of notification via email at all?

  • -1

    Is this really a bargain though?
    Superloop new-customer 'activation cost' ranges from 1 Month for $99.95, 12 Months for $49.95, 24 Months for $0 contracts.
    So even with the $50 cashback it won't positively effect your monthly cost unless you lock-in for 24 months.

    Wish they would have just done a 'free activation' promotion instead.
    Unless you are planning to be a long term customer, then I don't think this is worth the hassle of dealing with Zip Pay, so will keep looking around.
    E.g. At least Aussie Broadband don't charge a 'setup cost'.

    • +1

      you sure you're talking about superloop? they dont have any activation charges on nbn. not sure about their satellite tho.

      • Nice catch, you are right.

        I double-checked and it turns out I was looking at the Fixed-Wireless NBN Plans which do charge activation costs.

        But the regular (wired) NBN Plans do not charge activation costs.

  • Those Ts&Cs provided by the OP are not entirely correct.
    You should refer to this instead:
    Terms and Conditions

    The AU$50 cashback will be applied to the Zip Account within 21 days after the end of the Offer Period. Cashback shall appear as a transaction on your applicable Zip statement with the following description; ‘Superloop credit’. This Offer is subject to your Zip Account (used to participate in the Offer) remaining open and being kept in good standing for the duration of the Offer Period and until the cashback amount is applied to your Zip Account.

  • Does anyone know how I actually “pay” this with zip?

    • You add ZipPay as a payment method when sigining up and your bill will get charged to your Zip account automatically around 2 weeks later.

      • do they use my email address that they send bills to, to know that's also my zip pay account, because I didn't specify anywhere what my zippay details were?

        • There's a step where you can choose ZiPay as a payment method when finalising your Superloop order. You then get redirected to ZipPay and you have to log in with your ZipPay details. If you did not do this then you've done something wrong. I'd recomment you to contact Superloop, cancel your current order and try again.

          • @polstralian: Hm this didn’t happen for me. They nominated zippay as my payment method but then I had to go to zippay. At first they said use subscription, but superloop didn’t appear and I “requested it”, then they told me to bpay through zip, which I did, and got slugged a 2.50 fee. Now it wants to do a “repayment” of a higher amount to wipe my balance to waive the $7.95 fee. Gee a lot of hoops for a hopeful fifty bucks including a credit enquiry.

  • +2

    Anyone successfully receive the $50 cashback?

    Edit: as highlighted by another commenter, terms on website say cashback is expected within 21 days after the end of the Offer Period (28 February 2022) not from service start date as per deal description.

    • Ah I see. I’m still waiting after signing up 21-Jan

    • Alright that explains it. Was about to get on the phone and ask them about it.

  • Does anyone know if I would still be eligible for the cashback if i set a connection start date later than the offer period? I'm looking to switch at the end of March.

    • +1

      it should be fine as long as you choose zip as payment method upon check out and set a connection start date later. i chose 4 days in future and entered a referral code along with promo code CONNECTNOW21 but dont think both codes will stack as referral code disappeared on check out.

  • -1

    Be aware you need to pay the superloop bill from zip pay using bpay and there is a $2.50 payment fee :(

    • +1

      I believe you encountered some sort of a glitch or you may have missed a step when signing up. I can confirm that my bill was successfully charged to Zip 14 days after the first invoice and no extra fees were involved. You can then pay off your Zip balance as per normal using a credit card.

      • have you received your $50 credit yet, how long after payment did it take? i hope to churn at the end of month and hope i get credit before i do. yes i agree please make sure that your payment method is zip after you sign up otherwise you may not get the $50 credited to your zip account.

  • Still waiting on the $50

  • +5

    Already deducted 2 bills from zip pay and still no sign of $50 bonus.

  • +5

    Haven't seen my bonus neither, has called ZIP to investigate this, lets see what they will come back with.

    • +1

      Have you got back from Zip yet?

      • Nothing yet

        • What should we do guys? I received nothing as well….

  • +4

    Spoke to a live chat agent today. They said I can confirm that there is a delay in the Superloop cash back. I will be sure to notify you as soon as we have an update for you and when it is applied to your Zip Pay account

    • Let's wait till this weekend

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