I'm Being Charged for Amazon Free Expedited International Shipping

LMick88 on 11/03/2022 - 09:58
Last edited 11/03/2022 - 11:08 by 1 other user

I'm a Prime member and today I've noticed that it doesn't matter what prime product I try purchase from Amazon US or UK, at the checkout I'm being charged for Expedited International Shipping when usually it's free. Products state free shipping, checkout states free shipping but the final checkout it adds delivery. I've been on the chats but cannot sort the issue. Is anyone else having the same problem?

This was the item I first noticed it in but have since checked other products and I'm getting charged delivery every time. My prime membership is current no issue there.

Ryobi Portable Power Inflator for Tires [NEW DIGITAL GAUGE] [18-Volt] [Cordless] [ONE+ Battery system] [P737D] (Battery Not Included, Power Tool Only) https://www.amazon.com.au/dp/B0821S1TZG/ref=cm_sw_r_apan_glt…

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Comments

  • SBOB on 11/03/2022 - 10:02
    +1

    definitely the same for me

    I'm actually after one of those so would be good if it was free shipping

  • Hybroid on 11/03/2022 - 10:08
    -1

    Why would you sign up to complain here? Contact their support.

    https://www.amazon.com.au/gp/help/customer/contact-us/ref=cu…

    • iNeed2Pee on 11/03/2022 - 10:12
      +6

      They have. "I've been on the chats but cannot sort the issue. Is anyone else having the same problem?"

        • Cheaplikethebird on 11/03/2022 - 10:19
          +9

          OP is just trying to work out if it's a widespread issue which helps to rule out PEBKAC.

        • Mick88 on 11/03/2022 - 10:24
          +4

          I'm not complaining, simply asking a question! I cannot sort the issue with Amazon support, I've tried over a dozen times. They reply along the lines of shipping method and carriers vary and this is why sometimes you may be charged delivery. I understand that but I've checked 30+ items, some I've purchased before and delivery now seems to be charged everytime, was wondering if it's just my account or something else. Yesterday there was no problem.

          I've used ozbargain for years but never signed up

    • Xistn on 11/03/2022 - 10:15

      I agree, their customer service reps are brilliant via chat

      • Xistn on 11/03/2022 - 10:16
        +3

        Edited cause had stroke just then.

        • Muzeeb on 11/03/2022 - 10:58
          +3

          Do you need emergency services?

  • kyle on 11/03/2022 - 10:39

    Definitely something broken there. Showing up with shipping charge too for me.

    • cashless on 11/03/2022 - 10:59

      Same here, add to the cart with free shipping, then try to check out, adds international shipping

  • Hithere on 11/03/2022 - 10:52
    +1

    I've been on the chats but cannot sort the issue.

    Try their Facebook page www.facebook.com/Amazon

  • Spending2Much on 11/03/2022 - 10:57

    Wonder if this inflator is any good for 4wd tyres.

    Definitely cheaper than ARB compressor

    • Jimothy Wongingtons on 11/03/2022 - 11:01

      ARB

      not hard to get anything cheaper than ARB branded gear haha

      Their Ascent canopies though..wow * italian chef kiss *

  • ode1online on 11/03/2022 - 11:03

    I get the same issue, It says it qualifies for Free shipping but at checkout only gives you two Paid options for shipping. Let us know if Amazon fix it for you.

  • BewareOfThe Dog on 11/03/2022 - 11:09

    I bought one locally 18 months ago. It was 79.95?

    • Spending2Much on 11/03/2022 - 13:28

      Any good?

      • BewareOfThe Dog on 11/03/2022 - 13:57

        Yes, I've used it to do 3 punctures at home so far. I had one puncture that was a slow leak, so it saved me stopping at the servo daily.

  • pandadude on 11/03/2022 - 11:17
    -1

    Amazon auto loads the most expensive freight cost and you then need to select free if applicable.

    • ode1online on 11/03/2022 - 11:23

      Its not giving a free option , although prior to checkout says it qualifies for free shipping

  • Nom on 11/03/2022 - 11:18
    +3

    Prime international shipping is broken at the moment, I have exactly the same issue.

    • Nom on 11/03/2022 - 11:31

      From Amazon :

      Sameera [C] | Customer service
      I have forwarded this issue to the prime team. They will look into this.

  • [Deactivated] on 11/03/2022 - 12:37

    Fuel costs too much..?

    So they're passing on the fuel increase to customers?

  • Typical16-bitEnjoyer on 11/03/2022 - 13:27
    -1

    Free Expedited International Shipping is for purchases over $69. This item is less than that. Did you order items along with it?

    • Nom on 11/03/2022 - 13:46

      Yes "have since checked other products and I'm getting charged delivery every time".

      The issue is now fixed.

    • realJuliusCaesar on 11/03/2022 - 17:26

      No minimum spend for Prime members at the moment - https://www.ozbargain.com.au/node/681686

    • Spending2Much on 11/03/2022 - 21:29

      $49 for free intl shipping. Bit at the moment, it's free anyway'

  • Nom on 11/03/2022 - 13:45
    +1

    All fixed now.

    • Typical16-bitEnjoyer on 11/03/2022 - 14:05

      How was it fixed, so we all know?

      • Nom on 11/03/2022 - 14:12
        +8

        We have absolutely no idea - Amazon don't make public posts about their incidents.

        But I'm going to guess that they suddenly had 500+ Live Chats about broken Interrnational Prime Shipping this morning, and somebody in the back-end team noticed that their change from earlier today had broken it… Reverted change. Problem solved.

    • SBOB on 11/03/2022 - 14:10
      +1

      thanks. stocks low but one of these has been on my list for a while :)

  • BargainsMadeMeBroke on 11/03/2022 - 17:02

    Viewed the page it says free delivery for me

  • realJuliusCaesar on 11/03/2022 - 17:29

    This was on my wishlist, and I've bought one - thanks OP for publicising the deal!

    Now I wonder - would Bunnings have beaten it by 10%?

    • SBOB on 11/03/2022 - 17:51

      Different model no here for a start, so very very unlikely

  • azonki on 12/03/2022 - 09:57

    Bunnings have what appears to be the same tool, cheaper, and with the best warranty in Australia.
    https://www.bunnings.com.au/ryobi-18v-one-digital-pressure-i…

    • SBOB on 12/03/2022 - 10:50

      Was $56 via Amazon yesterday, so not cheaper.

  • bamzero on 12/03/2022 - 12:24

    Every now and again I come across a quirk in the shipping. A few weeks ago was something from a third party seller in Amazon AU warehouse, prime eligible but only had the option for the non-free faster shipping method which cost more than the item.

    Chat support couldn't figure out why it wasn't showing the normal free expedited shipping for me, so told me to buy and they manually refunded the shipping cost.

    BTW, noticed the Aldi version of this inflator in the clearance rack the other day so check your local Aldi if you're in their battery ecosystem (probably a delayed product in WA which is why still a few floating around)

  • agiler on 12/03/2022 - 16:50

    I had the same issue yesterday with a Prime order from the US. Contacted their support via a phone call and was told that I would get a refund of the shipping charges once the item shipped. I received shipping notification late yesterday, so waiting to see refund of shipping costs refunded. Must be an issue with the Amazon AU or US site as I was told there should be a selection choice at the Cart page for free Prime shipping, but nothing came up for me via mobile or different browsers.

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