Update: FB Marketplace Buyer Wants a Refund after I Sold Him a Computer That Is Older than He Thought -

G'day everyone….you may remember a post made by user 15fps740m who said I wanted a refund after finding out a PC was older than I thought.

https://www.ozbargain.com.au/node/687454

If you have forgotten how it went, here is the link above to his post and subsequent comments and replies. After not getting the response he wanted, he deleted his replies and disabled his account. There are a few people who agreed with him, and I have no problem with that at all. I believe 99.99% of you here wouldn't act as he did in this situation and would have answered the questions put to him truthfully and honestly. He admitted that he didn't want to lose the sale, and by deception was able to close the deal. Buyer beware is the saying. Yep, I agree to that too. I hate that I have to beware….why can't we all just do the right thing?

This is where I asked if the components were current BEFORE going to the sellers house.

15fps740m:
What did you have in mind? I am negotiable

Munsta1975:
Gee, I don't know mate. I am after a PC that my daughter and I can use for video editing…(maybe some games too…don't tell the missus).

Munsta1975:
Are the components still current?

15fps740m:
Yes the components will keep up with video editing and gaming no problem. Very relevant and current components. I have someone else interested at $1000 but they are waiting to get paid so if you wanted to get it before them you are welcome to

I went over, picked up the PC and went home.

I wanted to give the PC some extra grunt by getting some faster RAM. I found some and bought it from K1w1-Chris. I had mentioned that the PC was about 12 months old as told by seller and K1w1-Chris assured me that if this was the case, the DDR4 3600mhz RAM would be fine. I got home and tried to fit it and ended up asking K1w1-Chris if I was doing something wrong. I sent images of the inside of the case and was told that the main components were over 10 years old and not current as seen by 15fps740m's reply to my messenger question above and below.

I made contact with 15fps740m and the conversation is below:

Wed 2:41 PM
Munsta1975:
Hey mate.
You said the pc is about 12 months old yeah.

Wed 3:08 PM
15fps740m
Yes it was put together about 12 months ago

Munsta1975:
Right…are you home later?
I went to put some new ram in and was told that the board will only take dr3
the CPU was released in 2011
not very current in my book mate.
as someone who doesn't know much about all of this now I usually trust most people when I ask them questions.

15fps740m:
It was the fastest CPU in the world at release and easily keeps up with CPU’s from 2016/17, and the ram runs in triple channel so is comparable to DDR4 speed. I’m sure it will suit your needs.

Munsta1975:
Its 2022 mate
not 2011
I'll be bringing it back. Have my money.

15fps740m:
Sorry, I won’t be able to offer you a refund on the PC. I think you paid fair market value for what the parts are worth, the graphics card is selling for over $400 at the moment.

Munsta1975:
We'll see about that.

The conversation ended there. I was pretty pissed off and ready to head over with the PC, but thanks to my level headed wife, I stayed home and was prepared to just let it go and upgrade the PC down the track. Then last Friday the 11th March, I got a PM from K1w1-Chris about the post and that he had left a comment and shared the post with me. After reading the sellers comments and that he had told me those things because he didn't want to lose the sale, I decided the opposite of what Elsa sang…I wasn't going to Let It Go. The seller had sent me an image of a receipt that had his mobile number on it, I rang it and left a message that I had seen his post and how it wasn't turning out the way he wanted. To put the story to bed, I went back Saturday morning, got my $900 back after he checked to make sure I didn't rip him off. (I think he forgot who the deceitful one was.) and I now have an amazing machine that I spent a bit extra on and I am very, very happy with….this one has the flashy RGB's on it too. They are so pretty.

I just want to thank those that supported the other side of the story before hearing it and not just what this person had written.

Have a bloody top day.

Regards,

Munsta1975

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closed Comments

    • +1

      Ghost account? Really?

      • +5

        yeh.. your account was created 4 days ago on 11 March.

        Your quotes with the other guy are from a Wednesday which, at the most recent, could only have been 9 March or earlier.

        As for the original issue, seems like you're both in the wrong a bit. Seller was clearly vague and careful with their choice of words to avoid explicit lies but subtly encouraged you to make assumptions that were incorrect. However, your questions and the description of your needs was also extremely vague, ambiguous and invited equally ambiguous responses.

        • +1

          Yeah, so the PC was bought on Friday the 4th March. I created an account on the 11th of March after being told about the original post.

        • -5

          Your quotes with the other guy are from a Wednesday which, at the most recent, could only have been 9 March or earlier.

          And if you look at the original post the OP said they sold it about a week ago. ie. Wednesday 2nd March.

        • +7

          You're onto me! What now?

  • +66

    Wed 2:41 PM
    Munsta1975:
    Hey mate.
    You said the pc is about 12 months old yeah.

    Wed 3:08 PM
    15fps740m
    Yes it was put together about 12 months ago

    Thank you for posting your two cents. The other post seemed a bit off, but it is great to see both sides of it.

    The above is certainly dodgy and deceitful.

    • +14

      Yeah the tide certainly turned against that OP after he admitted that

    • +94

      It's not deceitful - the seller listed the exact specs of the PC. what more info can you ask ? Buyer's made an assumption that age is relevant. It isn't.

        • +77

          i mean if he listed the specs, its kinda on you, it only takes a quick google search to see how old ddr3 ram is, i'm glad you got your money back but next time do your due diligence

            • +26

              @Munsta1975: but the original post said that he listed the specs, did he say what motherboard it was, because that alone would tell you what type of ram it could handle

              • -4

                @Qazxswec: Had specs, didn't list DDR3. I do know DDR3 is old. I asked if the components were current and he said yes. I think people are missing that part.

                • +56

                  @Munsta1975: yeah but specs overrules everything else, specs are the list of the exact parts that are in the machine, it is then up to the buyer to google those parts to see what they are

                  • @Qazxswec: Absolutely not true. The IPC of CPUs of the last year is far greater than of 10 years ago. A 3ghz quad core of today would smoke a 3ghz quad core of 10 years ago, without a doubt.

                    The bandwidth of memory is also quite higher. So generic 16gb 10 years ago would also be a shit ton worse than generic 16gb of today.

        • +21

          His side, your side of the story, but no one here knows what has been actually said/asked and what has been left out.

          I think you failed in taking time to find out what the market value is for a PC, especially buying second hand. You expected to get a 2021 PC for $900 that is able to play games and video edit?? Well that would require a decent Graphics card and CPU, plus motherboard and power supply. You aint getting all that for $900.

          On the other hand if you asked how old the PC parts are or what model is the CPU for example [not when it was put together - I can put together a PC consisting of 10 year old parts today, will not make it a 2022 model PC] & he actually said they're all 2021 model parts, then thats another matter altogether.

          As a seller, Iist every part make and model, and I assume people would at least take all or some of the information provided and enter it into google to get more information, and if they ask me how old the PC, I will not tell them when it was put together, rather how old the parts are, as some may be older, some newer, [eg. a new PSU or SSD included with older parts like CPU and motherboard]

          In this position, I would have also refunded you, but I do understand that most people would not. Outside of total and intentional deceit & lies, It really should be a case of "buyer beware".

          • -2

            @TilacVIP: I never asked when it was put together. The question I asked him was are the components current? I never asked when it was put together, when it was built.

            • +9

              @Munsta1975: As i said, consider yourself lucky & a lesson to do some research in the future if buying from FB or Gumtree. If you did a search in google on the CPU brand/model & release date, you would have know it was around 2014.

              FWIW, yeah, I would have also accepted the return if unhappy the next day, but majority of sellers would just have blocked you. Buyer beware!

              • -3

                @TilacVIP: As I said, go and read in the original post by the seller. The original ad is listed in a comment on page 2 by K1w1-Chris.

            • +16

              @Munsta1975: Define 'current'. It can have a different meaning to different people.

              • -1

                @magic8ballgag: You tell me what your definition of current is? When you watch A Current Affair, do you expect the story to be 2 months, 6 months, 12 months old?

                • @Munsta1975: It's like me asking a random person on the street what the best car is. Best at what?

                  • -4

                    @magic8ballgag: I didn't ask what it was best at though….but ok.

                    • +8

                      @Munsta1975: No, but you did ask a random seller if a computer had 'current' components. Current at what and by who's definition?

                      • +16

                        @magic8ballgag: look, a year would be current, 2 years is a stretch mate. 2011? 10 years a go? Even for a house 10 years is not current mate.

              • +3

                @magic8ballgag:

                Define 'current'.

                An electric current is a stream of charged particles, such as electrons or ions, moving through an electrical conductor or space.

              • +4

                @ankor: Yeah, I think I was. Thanks for asking!

                • +2

                  @Munsta1975: Btw.. got any use for bridge over there?

                  Circa 1923, well maintained, currently capable of heavy loads.

                  Free delivery, PayPal only 1k negotiable 😇

                • @Munsta1975: I'm not saying that you or the seller were correct in your approach, the seller was technically truthful but still not telling you the whole story, which is ultimately deceitful. But you should have done far more research yourself and buying second hand anything, it's buyer beware.

                  All I am saying is that it sounded like a fairly beefy second hand computer already, despite the year the components were released, even without knowing the full specs.

                  A lot of computers and parts have now hit a threshold where a certain price will get you a certain performance, regardless of the year of release of that.

                  DDR3 ram is already very fast and the majority of your processing in video editing is handled by the GPU and a decent multi core CPU. You just need to have a sufficient amount of DDR ram (e.g. 32gb). Cryptocurrencies and the pandemic have made PC prices absolutely insane, so just like second hand cars, PC parts can be significantly overvalued. You also know there's a chip shortage as well right?

                  I tried to see what specs there were in the other thread and I couldn't see it so I can't judge completely. All I'm saying is that 900 for a wellspecced, but older component PC is not unreasonable.

                  Edit: amd ryzen 5 - 299. GTX 1060, 419. Or you could have looked at an i5-10400 at 219. That's from umart without pricing in a motherboard, CPU cooler, case, ram, power supply.

                  I personally wouldn't have paid 900 for what you bought and refunded, I'd have argued hard for about $650 or so. The case and PSU if decent are still going to set you back by about 150-200 and a mobo is anywhere between 80-200 depending on how well specced you want it.

                  It's good that you got what you wanted, that should be enough I hope.

                  • -1

                    @ankor: I appreciate your input. What I have is going to be fine for a long time. Have a top day!

                    • +2

                      @Munsta1975: alls well that ends well and I hope you are happy with the purchase. Now you need to get a 2 monitor setup for your pc when those dell monitor deals start flooding the website again. 1 x 32inch 4k monitor, or 2 x 27inch 1440p is the go I reckon!

                      • +1

                        @ankor: It sure is…..I have done just that….I have purchased a 2nd hand Asus PG34Q on recommendation from my friend who helped me build my new system. I also have my 24" work monitor, now set in portrait mode next to the 34". I am loving the new setup.

              • @ankor: hey mate, i got the dell optiplex i7-3770 with 32gb ram

                still very current specs

                900 for you , deal ?

                • @dcep: Already have about 5 PC's at home. Can't fit a 6th.

          • @TilacVIP: People care about his side of the story, people care about your side of the story, but does anyone care about my side of the story? Noooooo!

            It's unfair I tells yah!

          • @TilacVIP: Techfast has budget gaming systems for $1000?

        • +1

          You didn't read properly and fked up, end of story.

          He didn't say parts were 12 months old - he put the pc together 12 months old, which could be from older parts.

          It's good drama but you're munted if you think you deserve a refund lol.

      • +7

        The seller lied. He was specifically asked how old the pc was.

        • +12

          Exactly this.

          The buyer asked an explicit question, and the seller changed the language so that he could give an answer in the affirmative.

          "Is Scott Morrison a good PM?"

          "Yes, Scott Morrison is better than Putin."

          By changing the words you can effectively ignore a question. Now, what I've written is a silly example, but it is doublespeak.

          "Did you cheat on me?"

          "No, I'm not currently cheating on you."

          Would you accept that answer from a spouse?

          See what I mean? Misleading.

          • +5

            @Morien: I think we have lost a sense of morality in society, where being charitable, caring and trusting can been seen as a fault. Where people condone shitty behaviour and enable shitty behaviour. In your example above….about cheating….saying sorry when someone is caught is usually to save face…the only thing they were really sorry for is getting caught. Would they have still continued with that shitty behaviour if they hadn't been caught? As I asked someone else here….is a thief a good bloke for handing your property back after he has been caught?

        • +4

          I didn't specifically ask how old it was…I asked if the components were current. He had mentioned 12 months to me again when I was at his house and then again when I queried him after K1w1-Chris pointed out the CPU and motherboard were over 10yrs old. Just wanted to make that clear.

          Cheers.

          • +3

            @Munsta1975: @Munsta1975 It sounds like you are softening a little bit. I mean, I wasn't there, I wasn't a part of it, my opinion doesn't matter. It's good of you to make clear that you didn't specifically ask how old it was, but from where I sit it sounds like you asked a point of clarification, and it wasn't clarified.

            Maybe I'd think differently if I was a part of it, but in my previous sales related jobs I wouldn't respond to something like "so this is the latest model, yeah?" with "we currently sell it, yes."

            Ultimately though, in the other thread the seller said they didn't want to jeopardize a sale. That led his words. But then, I have routinely risked jeopardizing sales if it meant doing right by someone, and for every person who has thanked me for my honesty, a few (customers) have told me that I shouldn't be so up front.

            • +1

              @Morien: I just want to make sure that my side of the story is accurate. The previous post by the seller took some liberties that were picked up on and I didn't want to be in that position. It has been a mixed bag here and some comments could be deemed to be quite personal but that's the way it goes…I am happy to see the amount of conversation this has prompted…whether it is stupid or not. I know how I would act given the same circumstances being asked a similar question.

        • It is possible to build a completely new machine using new second hand 10 year old parts. It wouldn't be a lie to say it was a new computer. If asked if it was current, then that would be based on personal perspective as the scope of 'current' will vary from person to person. Sure it might be misleading, but if someone doesn't know enough about what they are buying to ask the right questions, then they probably should reconsider buying in the first place.

          The amusing part is people have paid for houses with just as little understanding of what they are getting.

          Is this house current ? Sure it's current for the age we live in… I'll buy it. Ends up in a cave.

          • +3

            @Aneurism:

            It wouldn't be a lie to say it was a new computer.

            This is where we disagree. New is an objective question. It is either new or is is used. Age is also objective- measured in years. If some parts are older than others, the answer requires saying that.

            Do you think misleading someone is different to lying to them?

            Even the ATO considers a 4 y.o computer obsolete, no reasonable person would call a 10 year old PC current. the only reason you would call a 10 year old computer "Current" is to decieve someone.

            In case you aren't aware, X58 CPUs are so old they can be had for $10 on aliexpress. Throwing that in a new case does not make it a 'new' computer or a 'current' computer.

            We can argue if it is still useful, or will be good for video editing.

            A computer is not a house. You know and I know the regular useful life of a house is different to a computer. Does your example work if we are talking about a mobile phone?

            Don't try and drag me into a world where everything is relative and facts don't exist.

            • +2

              @greatlamp: If an item has been sitting in its' original packaging for 10 years unopened it is new and unused by definition.

              Disagree or not, the real point I am trying to make is that for private transactions, the onus is on the buyer to obtain enough understanding about what they are buying. Sure there are marketplace avenues that inherently build in some protections by scams work both ways and you need to be careful if you are selling or buying.

              In regards to ATO and laws related to consumer-based goods, thanks for the strawman argument, but the Australian Consumer Law does not apply when a consumer buys from a private seller (and the item is not sold in the course of their business).

              People who do not understand what they are buying should be looking to self learn to a suitable level of competence, buying from trustworthy sources or have guidance from a trustworthy and reliable advisor (whether it is a friend, family member or otherwise)

              • -2

                @Aneurism: Yep, under consumer law you are correct. By definition this could be based on criminal law of financial gain through deception and fall into the category of fraud. My BIL is a lawyer and I have put the question to him.

      • Yeah I'm actually with 15fps740m on this one mate. Yes, he's been a bit dodgy with his reply that it was built 12 months ago, when you asked how old it was but if he clearly listed the specs on the ad, then I don't understand what your issue is as you could've simply googled the components to determine when they were released. You're buying a second hand item from a private seller, not a new item from a shop. That being said, retailers can even be great at pulling off the old switcheroo and being quite selective with the truth (think about buying a new car and new car dealers who keep quoting the compliance date instead of the build date which just happens to be the previous year).

        It's very similar to if you buy a second hand car off a private seller and you discover a fault soon after the purchase - I can promise you, those agreeing with you and saying that 15fps740m should've given you a refund would never do that themselves in the abovementioned example or take back the PC in this case (if they clearly and correctly stated the model number of the components).

        • +5

          I would say that 15fps740m is very dodgy. Considering the wordings in the ads and his answers, and the price of the PC, it is very obvious that he is expecting non-savvy buyers to take the bait and make a nice profit off them.

          Your example of second hand car is not similar because people always put the YEAR in the ads. Imagine if you are selling a 2011 model, clearly listing all the specs, except fpr the model year, instead you said "It is very current, I just built it in 2021".

          I can't make stupid promises, but I believe those who agree with Munsta1975 will not deceive any buyers by not disclosing the age of the things they (may) sell.

          • +1

            @leiiv: Yeah, fair point. I wouldn't use his selling practices either - I'd be honest.

          • @leiiv: There are countless of real estate agents and car salesmen who fleece their buyers because their whole job revolves around the manipulation of words. Let's flip the irrelevant car analogy and apply a random irrelevant house analogy. How often do you see the information when the house was built?

            • @Aneurism: Correct, and that is why we all know car salesmen are not honest seller, and I would avoid them at all cost if possible. And there are regulations in place too to protect consumers of car dealers.
              Same with real estate, that is why we need solicitors and there are inspections, title checks, etc, otherwise it would just be men eat men world.. :(
              A lot of wrongs does not make them right..

      • +10

        What more info can you ask? Are you kidding? How about not actively misleading a potential buyer?

        You're just going to completely ignore this, I guess:

        Munsta1975:
        Are the components still current?

        15fps740m:
        Yes the components will keep up with video editing and gaming no problem. Very relevant and current components. I have someone else interested at $1000 but they are waiting to get paid so if you wanted to get it before them you are welcome to

        That is absolutely, 100% misleading or deceptive conduct. There is no duty on the purchaser to go and become fully informed about computer components. They asked the question, and they got a blatantly misleading answer that they relied upon in entering into an agreement to purchase.

        The truthful answer to that question appears to be:

        No, the components aren't current. They're mostly about 10 years old. I think they are still pretty decent but they are not up to date. I disassembled an old machine and reused the old components to make this one about 12 months ago.

        Even worse, the seller admitted in his thread that he only made the "12 months" comment in order to deliberately try to induce the purchaser to go through with the sale, implicitly because the truth would have put the purchaser off.

        • That is absolutely, 100% misleading or deceptive conduct.

          This is subjective. Some would agree that they components are still 'very velevant and current', others will disagree.

          • +1

            @magic8ballgag: mate can you even buy these new from shop ? and still call it a current components ?

            all these components are either used or refurbished, no longer available as new, no longer in production and obsolete

            not even borderline subjective

            • -1

              @dcep: I think you're confusing the word 'current' with the term 'modern'.

              DDR3 RAM can still be purchased new, but I don't see how that is relevant.

              You also don't seem to know the meaning of obsolete, as these components are still used widely by many ethusiasts.

    • "Yes it was put together about 12 months ago"

      Yes I put the old components together about 12 months ago.

      Reading comprehension anyone?

      It's not art. Computer components have model numbers and specifications. Do your own research.

      • +2

        Ridiculous. To a normal person, "it was put together 12 months ago" implies that the seller built the computer itself NEW 12 months ago.

      • +3

        Munsta1975:
        Are the components still current?

        15fps740m:
        Yes the components will keep up with video editing and gaming no problem. Very relevant and current components.

        How is DDR3 relevant and current?

        Yes, if the components were listed accurately the buyer should have done some research. To call DDR3 and 10-year old components relevant and current is a bare-faced lie.

        • How is DDR3 relevant and current?

          How is it irrelevant and non-current?

          • @magic8ballgag: DDR 3 has been in use since 2007.

            DDR 4 was released to market in 2014.

            DDR 5 was released to market in 2020.

            Stock at Mwave

            DDR3: 24 results
            DDR4: 598 results
            DDR5: 76 results

            • +1

              @OZKap: If there is stock there is relevance.

            • @OZKap: Please do yourself a favour and look up the meaning of the word.

              If they're still being used (which they are), they're current.

      • It wasn't said that the system was built 12 months ago until after I stated you said the system was 12 months old. I think you have misunderstood the timeline.

        • +1

          Best off just buying a Dell or HP system next time.

          Or just go to a computer store, most geeks working there will give you some genuine help.

  • +6

    Glad it all worked out for you for $1k you can get some decent machines these days with warranty etc good to hear a happy ending 👍

    • +1

      Yes, I am happy with the result. Cheers.

  • +13

    If I was buying second hand pc hardware I would at lease run some PC hardware inventory software on it to see what the components were. But yeah what you say doesn't sound like they had best intentions in reaponding to your questions - but again a casual inspection would have revealed that.

    • +1

      Yep, fair call….Have you seen the movie Tommy Boy? How does the quote go?

      "Of course, I can get a hell of a good look at a T-Bone steak by sticking my head up a bull's ass, but I'd rather take the butcher's word for it."

      • +24

        Yeah if you were going to a butcher I'd take their word. You were buying a bloody chunk of "something" in a plastic bag from a random dude saying it's waygu honest.

        • Pretty much.

          Damn I miss Chris Farley!

  • +14

    Good to see this got resolved and the dodgy seller ended up doing the right thing and returned your money albeit with egg on his face after his thread did a back flip 🤣

  • +2

    Hmmmmmmm so I wasn't too far off that the seller needed a security system on the last thread :)

    • LOL

    • +5

      If he/she needs one, I have one. Is it a year old? Yes, I turned it on a year ago.

      • +2

        A year old or is it current? 240p isn't obsolete right?

        • +1

          Yeah nah, my 12 month old TV displays 240p just fine through an external upscaler

  • +56

    I think at the heart of the issue is that you don't know what exactly it is that you need. You've made an assumption that a computer being 12 months old is enough for video editing .You can have a computer that is a day old that isn't up to the task. It's not much to do with solely the age of the computer. PEople have been editing video on computers for 2+ decades.

    But editing a few files shot from a phone vs editing 20gb RAW files are entirely different demands while still being "video editing".

    It was really up to you to have a better grasp of the tasks you would be doing and what components in a computer you would require. I have no doubt the computer you bought could well edit videos. But at a speed you would be happy with is a different matter.

    Sounds like you've then rocked up to the seller's house uninvited and then demanded a refund you weren't entitled to. Quite ridiculous really.
    You've really failed to do your research and its evident there's a big knowledge gap for you here.

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