Australia Post Left a $1,000 Package at My Door When I Wasn't Home, despite Requiring a Signature. The Package Is Missing

LRadical Larry on 21/03/2022 - 14:47
Last edited 21/03/2022 - 16:08 by 1 other user

Recently in the Afterpay Day sales i purchased a graphics card, specifically an Nvidia GeForce RTX 3070 Ti. The cost of the item was $976.65 with free postage via eBay. The mode of postage was Express Post + Signature.

As I left to run some errands this morning, I received a text message which read "Your parcel from GG Tech is coming today. If nobody's home to sign, we'll take it to a local Post Office. Tracking: hyperlink to tracking". I was comfortable in leaving the house as I assumed that if I wasn't home to sign for the delivery, it would be taken to my LPO, as the text message stated.

Whilst I was out, I checked the tracking and noted that it had been updated to reflect that the package had been delivered. This seemed fine and I expected to return home to one of those "sorry we missed you" cards, which I was happy to take to my LPO after 4pm once the driver had had a chance to drop it off, considering I wasn't home to sign for the delivery. When I returned home, however, there was no card that I could find, not in my letter box, not in my screen door, nowhere on my front porch, not under my mat. I checked everywhere.

It's 2:43PM as I'm writing this. I've called my LPO to check if it had been dropped off, however they haven't received anything, but there is a chance they will receive a drop off prior to 4pm. I'll be calling at 4:15pm, as hopefully the driver is finishing their rounds and still has my package onboard.

However, I can't help worrying that the package was left at my doorstep, despite requiring a signature, and someone has taken it. At no point did I provide my permission for the package to be left without a signature, and the delivery method is "Australia Post Parcel Express + Signature" as per my invoice. The text message even stated that it'd be taken to a post office if no one was home.If this turns out to be the case, do I have any recourse for compensation here? The post office told me that if it doesn't show up, I'll need to contact the seller, which I will obviously be doing if it hasn't shown up by 5pm. Just wanted to see if anyone had any experience with this and could offer their opinion and/or advice.

Thanks in advance!

Update:

The driver has confirmed that it was indeed left at my door. So I guess I begin the process of contacting the seller so that they can lodge a dispute.

I'm sure this is going to be a painless process… /s

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Comments

  • offthetap on 21/03/2022 - 14:50
    +32

    Chill and wait till 4pm. This exact same thing happened to me before and it was taken to my LPO

    • paloverde88 on 22/03/2022 - 21:00
      +4

      chill and apply cucumber face mask - works a treat!

    • [Deactivated] on 23/03/2022 - 09:45
      -5

      HODLer would say, that's what happens when you don't HODL and wait till price drops a bit…

    • MauTauAja on 23/03/2022 - 15:16
      +2

      Worst case scenario AU Post only refund you $100

      https://auspost.com.au/receiving/delayed-lost-or-damaged-ite…

      • MrFrugalSpend on 23/03/2022 - 23:19
        +9

        They say that, but they are effectively in breach of contract.
        They should be liable to the seller for leaving it without consent.

    • klyvenator on 25/03/2022 - 00:17
      +3

      This is actually not the thing to do. If you're alerted it's been delivered and it hasn't you should contact them immediately. I had a package that was delivered to the wrong address, I contacted them within 30 mins of the "delivered" status and the postie went back to the address where it was wrongly delivered, picked it up and delivered it to me. The longer you wait, the longer it sits outside someone else's house who can claim that someone stole it or that they never received it.

  • wizzy on 21/03/2022 - 14:52
    +18

    I recently received a message that a package would be dropped off at the local LPO. No card was left in my letterbox, but the package was indeed at the LPO later in the day.

    • AndyC1 on 21/03/2022 - 15:14
      +7

      OZ post is getting more lazy and now if they have your Mobile number do NOT leave a card.

      Did you get an SMS saying it was delivered? If you did read the SMS it again and check exactly what is says. Whats does it say? That it was delivered and left or was being delivered to the LPO? LPO do not know what is going on. I have been to the local and had to say the parcel was there and the size of it and they could then find it.

      • wizzy on 21/03/2022 - 18:37
        +2

        I received an sms which said that it was delivered to the LPO. No card in the letterbox.

        • AndyC1 on 21/03/2022 - 18:46

          What happened when you went to the LPo and showed them the 3D barcode in the SMS to collect the parcel?

          • wizzy on 21/03/2022 - 19:51

            @AndyC1: It was there at the LPO. No problems.

            • AndyC1 on 21/03/2022 - 20:01
              +2

              @wizzy: I have made about 6 OZ post complaint via their web site about delivery stuff ups and the response is always "Closed as we have spoken to the delivery staff about the issue and as such it is resolved", but the non delivery due to locked doors, unable to access the unit, no safe place to leave the parcel still occur and it's BS as OZ post have left parcels at the front door of the unit and they can see this but ignore it.

              In other words one part of Oz post has NO idea how the other part works and the LPO agents are stuck with picking up the mess left by corporate OZ post.

  • moo on 21/03/2022 - 14:53

    I was comfortable in leaving the house as I assumed that if I wasn't home to sign for the delivery, it would be taken to my LPO, as the text message stated.

    It can be quite nerve wrecking especially if it’s something that expensive. To clarify, did you explicitly gave instructions to leave it at home? Hope the package turns up (or is in a safe location).

    • Radical Larry on 21/03/2022 - 15:37
      +7

      Nope, in the past I've generally received a text message from Aus Post asking if it's ok to leave the package if no one is home, however this time the text didn't give me the option and clearly stated that if no one is home they'd take it to the post office. As I've now learned, this didn't happen and the driver left it at my door. Good stuff.

      • DangerNoodle on 22/03/2022 - 20:41
        +5

        Did you ask auspost for a photo? I've had them send me a photo that showed that the parcel was delivered to the wrong mailbox.

        • Maxdax on 23/03/2022 - 19:35
          +2

          The postie is suppose to take a pic which then gets updated on the tracking details on the au post app - I think it says “show where we left it” or something like that - my parcel was delivered in the post box of next door Neighbor!

          • [Deactivated] on 24/03/2022 - 18:46

            @Maxdax:

            my parcel was delivered in the post box of next door Neighbor!

            I had same same but different ….oversized parcel was stuffed in our letterbox with the lid propped up and intercepted by our elderly neighbour whilst the postie was taking a photo of his delivery handiwork. Neighbour also berated the postie for his delivery handiwork. We then switched to parcel locker/parcel pick up from PO.

  • iNeed2Pee on 21/03/2022 - 14:54
    -7

    Australia Post left a $976.65 package at my door when I wasn't home, despite requiring a signature. The package is missing.

    • Almost Banned on 21/03/2022 - 15:11
      -5

      Other than the price now, the rest of the title is still misleading.

    • jackary on 21/03/2022 - 14:56
      +78

      That’s ridiculous - OP isn’t in the wrong here

      • Quantumcat on 21/03/2022 - 14:59
        +11

        That's true, he can be as right as he likes but if it results in losing the item and the money, was it worth the risk?

        It is like in learner motorcycle training where they drill into you, at the end of the day it doesn't matter that you're in the right, if you're dead (in regards to watching out for people merging into you or popping out of driveways without looking etc).

        If there is a risk if something happening, that would result in an outcome that you can't stand, then do what you can to reduce the risk. The extra price paid is simply having to go to the post office, which OP was going to do anyway. And it is actually better as it can be collected any time instead of only when the post office is open. I have seen enough times of the postie getting a signature from the neighbour, or someone in a similar sounding street but different suburb, or just left without signature or the postie signing it themselves, to know it is a decent risk getting something delivered to your house.

        • jackary on 21/03/2022 - 15:16
          +44

          But the point is there shouldn’t be a risk. It was made abundantly clear to OP that the parcel would not be left at the door. If Australia Post didn’t do that, then the burden is on them should it have been lost. I do agree with your sentiment though.

          • Eeples on 21/03/2022 - 17:30
            +5

            @jackary: The point is that delivery to a parcel locker is more secure than delivery to his house that may or may not be made properly by AP (especially in covid times).

            • cloudy on 22/03/2022 - 10:37
              +13

              @Eeples: What makes you think AP can’t stuff up delivery to parcel locker if they can’t follow the instructions not to leave at door?

          • Quantumcat on 21/03/2022 - 18:53
            +5

            @jackary: Have you never had a parcel go missing? The postie should give it to the right address and get a signature, but there's a risk of a mistake being made. If you can do something that costs you nothing that removes that risk, why not do it?

            Not doing it is like leaving a laptop on your passenger seat in your car and then getting upset when your cat gets broken into and the item stolen. Yes people should keep their hands to themselves, and you should be able to leave your door unlocked etc. But if there's something very easy that costs you nothing (like putting your laptop under your seat, or getting expensive items sent to a parcel locker), why wouldn't you do it?

            Better to have an internal locus of control, for overall happiness and satisfaction with your life

            • Daabido on 22/03/2022 - 12:52
              +4

              @Quantumcat: Poor cat.

            • Franc-T on 23/03/2022 - 16:18
              +1

              @Quantumcat: I get stuff commonly delivered across the road (we are both no 1 in different streets). Good neighbours are a good thing. That said, I am very glad I got a Google Doorbell as I know when someting comes……helps avoid stuff like that

            • Grazz989 on 24/03/2022 - 10:41

              @Quantumcat: The difference here OBVIOUSLY being that rather than having a laptop stolen and you very likely not being able to determine who's responsible and thus you're stuffed, it's entirely evident that auspost didn't follow their promises or their own policy.

              Therefore it's 100% on them and they don't have a leg to stand on in any dispute. All you're risking is the hassle of having to fight them on it. The only issue worth discussing here is how exactly to hold them to account, and why auspost are neglecting to perform their signature collection part of the service they're paid for. Why should you pay them extra? That's not you winning or somehow outsmarting the system.

              Also, as someone else mentioned - they can stuff up parcel locker deliveries as well! You sound like the type of person that'd try to be equally 'smart' if the parcel was missing from the locker, and tell off the OP for not having the parcel delivered to his house where he can confirm the delivery and be protected by the signature requirement for better 'locus of control' or something.

              • Quantumcat on 24/03/2022 - 12:39

                @Grazz989:

                Therefore it's 100% on them and they don't have a leg to stand on in any dispute. All you're risking is the hassle of having to fight them on it. The only issue worth discussing here is how exactly to hold them to account

                This is the problem. They are hard to fight, and if the package is not insured the likely outcome is the seller might get $100 compensation. Note I said seller, not you. The seller is the one who has a contract with AusPost. The only way you can get anything out of them is if you manage to fight the seller and win (unlikely as the package tracking says delivered) or that the seller fights AusPost and wins, and that the seller gets more than $100 compensation, and that the seller gives you the compensation (assuming you don't win a chargeback or PayPal dispute).

                Every step is unlikely.

                You are unlikely to win a dispute against the seller. If you don't win, the seller is unlikely to try to fight AusPost and win (why would they bother, they already have your money), and if they do fight AusPost and win, they have to be incredibly lucky to get more than $100 from them (unless they want to go to small claims court, vanishingly unlikely considering that will cost them money and a lot more time), and they have to be honest and actually give you the compensation instead of thinking this is their lucky day to get paid twice for one item.

                Why would you go through this heartache when you could avoid it for no cost and actual increased convenience (considering you can pick it up when you want and not have to take time off work to go in when the post office is open)?

                • Grazz989 on 24/03/2022 - 13:01

                  @Quantumcat: /eyeroll

                  It would be trivial for the seller to win the dispute with auspost, because the seller would say: 'Okay, where's the signature?'.

                  It's trivial for you to win with the seller (or, at least as easy as any other dispute) because YOU can say: 'Okay, where's the signature?'

                  And again - there's zero guarantee at all, as you seem to be presuming, that delivery to a parcel box is any more reliable whatsoever. Except now you don't even have the signature requirement to protect you! Your 'argument' is entirely based on a false premise to begin with.

                  • Quantumcat on 24/03/2022 - 13:06

                    @Grazz989:

                    It would be trivial for the seller to win the dispute with auspost, because the seller would say: 'Okay, where's the signature?'.

                    No it isn't - AusPost will just make some excuse. You can't force them to give compensation. And even if they do, it will be $100. The seller won't be able to prove what was in the package and even if they could, they didn't buy insurance so the most AusPost will pay is $100.

                    It's trivial for you to win with the seller (or, at least as easy as any other dispute) because YOU can say: 'Okay, where's the signature?'

                    No it isn't - PayPal put nearly zero effort into verifying anything and often their resolutions are quite arbitrary. All they will check is that the tracking says delivered, and deny your claim for not delivered.

                    Have you actually been through this? Because I have, more than once. That's why I learned to get expensive/time sensitive items sent to a parcel locker.

                    And signatures are not even required at the moment due to covid - even if you get denied by PayPal and try with your bank, they will probably point to the current conditions of postage that signatures are not collected. The item was delivered, so AusPost did what they had to according to their current conditions, and what happens after that isn't anything to do with them.

                    • Sammyboy on 24/03/2022 - 14:01
                      +2

                      @Quantumcat: Actually paypal was good to me with a claim. I had couriers please leave a parcel at my door and even take a picture. Parcel was stolen after that. I'm guessing someone was following the driver. I lodged a claim with paypal and after about 5 days paypal found in my favour and refunded me. I told them to look at my paypal history and that I'd never made a claim like this before.

                    • Grazz989 on 24/03/2022 - 15:17
                      -1

                      @Quantumcat: Cool story bro - you're conveniently sidestepping the reality that none of those issues are addressed by having your package sent to a locker, and indeed you have even less evidence to aid your fight if you do so.

                      • Quantumcat on 24/03/2022 - 15:35

                        @Grazz989: 🙄

                        The whole point is because the AusPost contractor may leave it at your door and let it get stolen.

                        Having it safely at a parcel locker which only you can open (with your phone number + the code they send you) most certainly does prevent this from happening.

                        • Grazz989 on 24/03/2022 - 15:54
                          -1

                          @Quantumcat: If that's what you're worried about, packages you've authorised to leave at your door being stolen, then get a package lock box with a padlock out the front of your door. Maybe put a camera out there too, since you're all about 'locus of control' lmao.

                          For every other scenario, the postie can f!ck up in one of any million of ways including straight up theft regardless of the destination, and you'll want a signature (or lack thereof) to be your critical bit of evidence when that happens.

                          • Quantumcat on 24/03/2022 - 15:59

                            @Grazz989:

                            then get a package lock box with a padlock out the front of your door.

                            That costs hundreds of dollars especially if cemented in properly. Not to mention takes up space in the front garden. Parcel lockers are free.

                • Rillanon on 25/03/2022 - 09:10

                  @Quantumcat: what… ebay would've refunded the money after it's confirmed non-delivery.

          • tight-ass on 22/03/2022 - 14:23
            +6

            @jackary: Spot on.

            Why are Australia Post still offering this service (signature required) given all parcels get left at the door now, regardless of whether or not a signature is required.

            Given the OP wasn't home home to sign for it, they should have left a card and taken it to the nearest post office or depot for collection - Australia Post will need to cough up the money for this one..

            • MorriJ on 23/03/2022 - 22:58

              @tight-ass:

              Why are Australia Post still offering this service (signature required) given all parcels get left at the door now, regardless of whether or not a signature is required.

              You must add $2.95 for Signature on Delivery if your item is valued above $500 (this does not apply to Registered Post, as it’s already included) and you want to insure it for that value.

        • mauricem on 22/03/2022 - 14:32
          +3

          Some shippers wont send to parcel lockers. Amazon UK is one. I'm lucky the parcel locker is very close to home and always use it as had bad experiences with missing and wrong deliveries in the past. Several times a year I end up with someone else's mail so trust level with AP contractors is not high.

      • JimmyF on 21/03/2022 - 17:49
        +19

        Because auspost should do what they are being paid to do!

        • Eeples on 21/03/2022 - 19:12
          -3

          Hang on. But you know (thru your personal experience) that AP does just leave signature required parcels (from time to time)

          So, knowing that (my experience too), isn't a parcel locker the better option? (Is the suggestion of a parcel locker worth 12 negs?)

          • JimmyF on 21/03/2022 - 22:10
            +4

            @Eeples: Mate, I didn't neg you 12+ times ;) My door is secure, I'm happy they leave them.

            BUT there is no reason for AP to NOT do what they are paid for now days.

            Honestly AP should try to deliver and if a sig is needed and no one home, send it to parcel locker for pickup.

            • Quantumcat on 21/03/2022 - 22:32
              -2

              @JimmyF: They should, but you know that this doesn't always happen. Personally I would rather take control of the situation and make sure I get my stuff than hope someone else doesn't screw up. Especially since it costs me nothing.

              Why rely on someone else if you do not have to?

              • JimmyF on 21/03/2022 - 22:43
                +5

                @Quantumcat:

                you know that this doesn't always happen

                Which was my point, AP needs to stop taking money for a service they have no plans on delivering, or start delivering it. Pretty simple. Senders PAY extra for this service.

                Why rely on someone else if you do not have to?

                Why get delivery at all then? Go to the shop and pick it up.

                • Quantumcat on 21/03/2022 - 23:30
                  -1

                  @JimmyF:

                  Why get delivery at all then? Go to the shop and pick it up.

                  There are a lot of shops in cities other than the one you live in

            • Eeples on 21/03/2022 - 23:18

              @JimmyF: Ummm… I didn’t get negged 12+ times.

              Well the OPs door is plainly not secure.

              Yes, I agree AP should do that; mate.

          • TilacVIP on 22/03/2022 - 08:27
            +4

            @Eeples: Why exactly should anyone have to do Auspost's work by getting a parcel locker?? I bet 90+% of people don't have a parcel locker. If you pay for the "signature on delivery" service, that is what should happen. Under no circumstance should it be left at the door, instead taken back to the PO as stated and allow the recipient to collect from there.

      • Quantumcat on 21/03/2022 - 22:30
        -3

        Glad you agree. What I find funny is that my second comment which is saying the same thing got lots of +'s 😆 Maybe everyone ran out of negs at the same time

        • Eeples on 21/03/2022 - 23:19
          +1

          Yes, it’s weird that only you got heaps negs… and others with same suggestion (parcel locker) get nothing… or positives

          Just weird.

      • burningrage on 22/03/2022 - 12:41
        +3

        The problem with this logic is that it blames the victim.

        The mentality perpetuates and eventually come borne an accepted culture that when I tick "Delivery + Signature Only" via Australia Post and paying extra for that, Australia Post won't take it seriously and come to your house and throw the package like newspaper delivery boy/girls used to do and who cares if it is stolen ("Not My Problem", they would say).

        AP gets the extra $$$ (thank you very much suckers) and couldn't give a damn about your $1k Graphic Cards because well… you know… "you should have got a parcel locker" and shouldn't go with Australia Post.

        And they would say, thank you for contributing to our next bonus, hopefully, a Rolex.

        OP, fight it tooth and nail on this.

        • Quantumcat on 22/03/2022 - 15:49
          -1

          Blaming the victim would be saying that what AusPost does is right and OP deserved it. He definitely did not, and it is absolutely AusPost's fault that the parcel is lost, but it is possible to make choices that reduce the chances of AusPost's mistakes costing you personally. If you can very easily and at no cost avoid giving them the chance to make a mistake that costs you personally, then it is smart to choose to do that.

      • ChatCPT on 24/03/2022 - 23:51

        @Eeples we found one of AP delivery drivers

    • DoctorCalculon on 21/03/2022 - 22:07

      What if it won't fit inside a parcel locker? What if the sender won't send to a parcel locker?

      • Quantumcat on 21/03/2022 - 22:36
        -7

        If the sender won't send to a parcel locker that's a red flag as they are using el cheepo couriers. I would probably buy somewhere else.

        As for too big - if it doesn't fit in the parcel locker then you have to pick it up from the post office and you are in the same situation that OP is on, only it is close to guaranteed to be there, instead of possibly stolen off your porch.

        • Quantumcat on 22/03/2022 - 15:53
          -1

          Can someone who negged please give a reason?

          I should have added, if they won't deliver to a parcel locker you have the option of sending care of the post office. Not only do you remove the risk of it being stolen but it will be ready to pick up a day or more earlier than if you have it sent to your house and they fail to deliver and take it back to the post office.

          And the size thing - you are in exactly the same situation OP is already in with expecting to go to the post office anyway, so there is no loss and only gain.

          It is perfectly logical.

          • johnno07 on 23/03/2022 - 01:38

            @Quantumcat: I would guess you're being negged because you're asserting that the usage of AusPost as a carrier increases the quality of the vendor. An assertion that is particularly hilarious and neg-worthy given the quality of service AusPost has delivered in this case.

            • Quantumcat on 23/03/2022 - 08:09
              +2

              @johnno07: Couriers like Couriers Please and Fastway don't deliver to parcel lockers

              • johnno07 on 23/03/2022 - 09:09

                @Quantumcat: I didn't say anything to the contrary? Unless it's AusPost themselves, or someone that has a deal with AusPost (i.e USPS), it's not (reliably) going to a parcel locker.

          • [Deactivated] on 24/03/2022 - 18:59
            +1

            @Quantumcat: Another advantage, as I recently found out when a seller mailed a parcel without tracking, is that a parcel locker address means you have evidence where a parcel is not delivered.

    • TilacVIP on 22/03/2022 - 08:21
      +3

      If it states a signature is required & if no one is home then it will be taken back to the PO, then that is exactly what should happen.

      I have had packages and important documents that have required a signature on delivery and on quite a few occassions, then have either left it in the letterbox or at my door step.

      That should NEVER happen, and the Auspost / Courie company to blame 100% if they don't and the parcel goes missing.

    • smartazz104 on 22/03/2022 - 17:20

      Sounds like something an Auspost employee would say…

    • boomramada on 23/03/2022 - 18:38
      +1

      OP should use bit of common sense for expensive delivery and use the parcel locker.
      Since the covid, I have notice, signature on delivery barely exist as most people are WFH.
      Plus personally I kind of hated the signature on delivery, even when you home, by the time you get to the door, they are gone.
      OP, past three years , how many times you had to sign for item? For me, none, even for my $2k Dell laptop as they don't deliver to parcel locker, that time I had no choice.

    • Sammyboy on 24/03/2022 - 13:58

      Actually I've never heard of parcel locker before and a quick google showed that its also free if collected within 24 hours. I'll keep this in mind next time!

    • Eeples on 27/03/2022 - 19:32
      +1

      Still mystified why this has over 100 negs… yet others later in the thread suggesting the parcel locker get positives.

      Perhaps a poll is needed.

      • Quantumcat on 27/03/2022 - 19:42

        Wow 109! I feel famous.

        It would be cool to get in the monthly awards in the list of high average vote but also in the list of top negged posts in the same month.

        • Steakz on 27/03/2022 - 19:54

          Surly that wouldn't encourage douchery…

  • spackbace on 21/03/2022 - 15:00
    +24

    Just a heads up for the future, grab an IP camera (TP-Link do them for $50 or less), stick it in the front window. Saves so much stress on wondering what happened with a delivery

    Solution for today, call Aus Post for them to look into it. You can escalate it once you get the email confirmation etc. I've had them resolve issues in the same day doing that

    • Radical Larry on 21/03/2022 - 15:27
      +12

      Thanks for the advice. Just got off the phone with Aus Post who have been able to confirm with the driver that the package was left at my door. Sigh.

      • Quantumcat on 22/03/2022 - 08:48
        +3

        Did they provide a signature? If they did, it's fraud (if the postie signed it), if not, the seller should have a case for compensation. You should have a chance of getting a refund through PayPal / credit card and letting the seller pursue Auspost for rectification. Nothing guaranteed but worth the effort for that sort of money.

        • JimmyF on 22/03/2022 - 09:20
          +11

          Did they provide a signature? If they did, it's fraud (if the postie signed it)

          Yeah nah not fraud, they are allowed to sign it 'covid' and take a picture of the 'safe' place it was left. Have been doing it for 2 years now.

          • Quantumcat on 22/03/2022 - 09:38
            -3

            @JimmyF: Wow really??? Definitely the right thing to do to get it sent to a parcel locker then 🤔

            Seems unfair as requiring signature costs extra doesn't it? Or maybe they don't charge for it anymore (they shouldn't even offer it really as that is providing a false sense of security).

            • JimmyF on 22/03/2022 - 10:38
              +5

              @Quantumcat:

              Wow really???

              Yes really. Came in early 2020. Drop and go!

              Seems unfair as requiring signature costs extra doesn't it?

              This has been my entire point. Senders/buyers are paying extra for signatures to 'protect' themselves and auspost is like yeah nah, toss it at the door and walk away, but still collecting the extra fees for it.

              In the OPs case, the sender did everything right and shouldn't have to wear the cost, the buyer did everything right, again shouldn't have to wear the cost. It should be Auspost insurance to wear the cost and they'll claim it was delivered in a 'safe' place so say yeah nah.

              Definitely the right thing to do to get it sent to a parcel locker then 🤔

              Yes and No. I mean I'm paying for a door delivery service so why should I have to go out of my way to collect it? It's a bit like self checkouts, I'm now doing part of the work, but not seeing any discount for it :)

              But I can see the advantages of parcel lockers if you have a unsafe front door, not home etc. Which is what auspost should be doing on signature deliveries. No one home, send them to a parcel locker or the post office.

            • nerdbasher on 22/03/2022 - 17:32
              +5

              @Quantumcat: I don’t even bother with my local parcel locker - earlier in the year I had a relatively high value item get left outside my local 711 instead of in the parcel locker inside because the store misprinted the parcel locker number portion of the address.

              I’d had it happen prior to that and the postie took it to my local post office and I got a text to collect but not this time, outside the standalone 711 is obviously where I wanted to collect it

              • Quantumcat on 24/03/2022 - 13:13

                @nerdbasher: If store misprinted the address you would have lost it if you got it sent to your house as well

          • BucketOBeef on 22/03/2022 - 18:30
            +8

            @JimmyF: That is not correct.

            A "signature required" parcel needs the driver to record the name of who received the parcel. The driver will then sign the scanner themselves.

            They can only take a photo if the item is not signature required. The driver did the wrong thing.

            • JimmyF on 22/03/2022 - 19:09
              +1

              @BucketOBeef:

              A "signature required" parcel needs the driver to record the name of who received the parcel. The driver will then sign the scanner themselves.

              Yeah signed for/collected via 'covid'…. They have been doing it for the last 2 years.

              The driver did the wrong thing.

              Not if they are doing what auspost told them to do.

              • BucketOBeef on 23/03/2022 - 19:29
                +3

                @JimmyF: The only thing that changed is that the driver signs the scanner with their signature instead of the receiver and writes "CV19" in the comments section. The driver is still required to ask the customers name and record who is receiving the parcel. If no one is home then a driver cannot safedrop a "signature required" parcel. The software does not let the driver take a photograph of the parcel.

                The driver is 100% in the wrong.

                • JimmyF on 23/03/2022 - 20:34
                  +1

                  @BucketOBeef:

                  The driver is 100% in the wrong.

                  Then auspost should cough up some money, but we all know they won't be and claim it was 'delivered'.

                  • BucketOBeef on 23/03/2022 - 20:59
                    +2

                    @JimmyF: Absolutely.

                    OP needs to be a pain in the ass to them until he gets a result.

                • Typical16-bitEnjoyer on 24/03/2022 - 14:08
                  +1

                  @BucketOBeef:

                  The driver is 100% in the wrong.

                  Yes you're correct, the driver is wrong. But JimmyF also is correct in saying this has been what Auspost have been doing since 2020. I myself am still getting signature required parcels left at my doorstep as recently as last week.

                  • BucketOBeef on 24/03/2022 - 16:54
                    +2

                    @Typical16-bitEnjoyer: Me too. My local driver leaves pretty much everything even when he shouldn't.

                    It's a risk a lot of contractors do to save time. If something gets stolen, then they are responsible for that.

                  • aliam on 24/03/2022 - 19:35
                    +2

                    @Typical16-bitEnjoyer: Same for me. I have couriers and auspost leave signature only parcels on the doorstep. They don't even ring the doorbell. My security cameras detect them doing this. I've learnt the hard way to get anything valuable delivered to my office.

                    I had my passport left on the doorstep of the wrong address. It was only meant to be delivered to me… Lucky the person who received it was an honest neighbour.

          • doobes on 25/03/2022 - 18:43

            @JimmyF: This is 100% false.

            All that has changed is a delivery person does not hand over their scanner to the customer for the customer to sign.
            If a signature is required and no one is home, a card is left and the parcel delivered to the post office.

            If they are leaving articles that require a signature they are not following procedure.

            • JimmyF on 25/03/2022 - 18:57

              @doobes:

              This is 100% false.
              All that has changed is a delivery person does not hand over their scanner to the customer for the customer to sign.
              If a signature is required and no one is home, a card is left and the parcel delivered to the post office.

              I'll take things that don't happen Eddie!

              As per the many comments here, cough cough just read above of everyone say they leave it at the door even when requiring a signature, plus my own PERSONAL deliveries over the last 2 years that required a signature, nope doesn't happen like that. They leave them at the door and sign 'covid' or some scribble crap and run away as fast as they can!

              Always love coming home to find a box left at the doorstep covered in signature required stickers all over it.

      • heysoph9 on 22/03/2022 - 22:31
        +1

        get them to send you the photo. last time i did that, took them 2 weeks to send me a photo, and it wasn't even my front door.

    • xtremehell on 22/03/2022 - 09:59
      +2

      But don't put it behind the windows cos they block the IR sensors?

    • Ramrunner on 22/03/2022 - 11:15
      +4

      Use my Ring doorbell for this.

      I understand the frustration - I've seen plenty of couriers leave things at my door, DO NOT ring the bell and get out of there as fast as possible.

      I have motion detection on so I'm not sure they even know that I know the second they step near my walk up to the door. My phone notifies me immediately.

      So far no issues, haven't had to use the footage, but a courtesy ring at the doorbell and actually HANDING me the package is far preferable to me.

      All the best.

      • dsgfh on 24/03/2022 - 08:55

        I do the same, but I have used the footage to lodge complaints about the local delivery driver dropping a not home card when our car was in the driveway & he didn't bother with the doorbell. He hates us, but rings the bell & stands there waiting for a couple of minutes EVERY time now

      • Typical16-bitEnjoyer on 24/03/2022 - 14:11

        I've seen plenty of couriers leave things at my door, DO NOT ring the bell and get out of there as fast as possible.

        My posties have stopped this since I put up a cheap 'under video surveillance' sign from Bunnings.

    • Zorololo on 23/03/2022 - 16:01

      haha, I thought I was the only mental case that does this.

    • Grazz989 on 24/03/2022 - 13:43

      Something like this: https://www.mwave.com.au/product/tplink-tapo-c100-full-hd-ho… ?

  • juzza87 on 21/03/2022 - 15:04
    +3

    What does the tracking website say?

    Also the shipping is a contract between your seller and their courier, you're not involved. The seller will need to put the claim in if the package has gone missing.

    • tight-ass on 22/03/2022 - 14:25
      +1

      The tracking should also have a photo that the courier / postie took as proof the item was delivered - you may need to create an account with Aus Post for this to show first. I would check the photo first to be certain it was indeed delivered to your place and not the neighbour down the road.

      • pierrejb on 25/03/2022 - 15:21

        Exactly right. I have been able to prove several packages that were 'delivered' actually went to the wrong address because the photos were not my mailbox/house. The posties have GPS trackers so can retrace their movements and retrieve the package. Every time this has happened I have submitted an online inquiry through my Auspost account saying I did not receive the package. The website then shows you the photo the postie took and you click an option that says 'this is the wrong address'. Then it goes into the Auspost Customer Service queue and the local postie that did the delivery will get the request to sort it out. Every time I have had the postie turn up the next day very apologetic with my package… so the system works. I also have a Eufy security camera and doorbell on the front of the house for extra 'insurance' but have not needed to use that yet. But in OPs case, I would argue that the package should never have been left in the first place.

  • Ocker on 21/03/2022 - 15:08
    -1

    Jumping at shadows - the delivery driver does not make a separate run back to your LPO for each and every item that could not be delivered.
    Rather they do this only once (maybe twice a day). Wait until he/she makes his finally delivery.
    PS your post heading is totally misleading.

    • BrotherEstapol on 22/03/2022 - 16:19
      +2

      OP was actually right; the driver has since confirmed that they left it there. (see the edit)

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