Paid $66 for a Puncture Repair. Did I Get Ripped off?

Hi all,

I’ve had punctures repaired over the last decade or so ranging from $20 to $35. The puncture repair done today set me back almost double that.

Was just wondering if anyone has had similar experiences lately or if this is just inflation / I got ripped off.

Note: I did not ask around for quotes, and a quote also wasn’t given to me before service performed. I should’ve asked but thought the price wouldn’t be much different than in the past.

Poll Options expired

  • 35
    No
  • 389
    Yes

Comments

  • -2

    Covid

  • +3

    Paid $66 for a Puncture Repair. Did I Get Ripped off?

    I paid $40 a few weeks back.

    • +16

      A few weeks back the war in Ukraine wasnt available as another excuse for inflation

      • +17

        I thought the problem here was a lack of inflation?

    • Out of curiosity, did you drive in with the car or remove the wheel yourself and just bring that in?
      Have a screw in my tire causing a slow leak and was hoping just to drive in to save me the time of jacking the car up.

      • +3

        Out of curiosity, did you drive in with the car or remove the wheel yourself and just bring that in?

        The tyre was completely flat, so i was driving on the spare.

        They did swap them over for me when it was fixed and that was included in the $40.

        It only takes them 1-2 minutes to take off/replace a tyre… takes me 10 minutes.

        • Yeah, that's why I was asking. Mine is a slow leak, was hoping just to drive in and have them take it off, fix it and put it back on. Cheers

          • @pwnd: I doubt they would charge extra for that, I've never been charged for it.

            • +2

              @jv: $45 at Bob Jane, they took the wheel off and out it back on. No idea why somebody negged your comment.

  • +168

    Did that cost include inflation?

    • +15

      you win…

    • +16

      I thought jv was on fire today but this was wheely funny.

      • +3

        Must have been tyred and off his game …

        • +3

          I hope the next pun coming doesn't fall flat….

          • +1

            @Kangal: Stars may align for a well balanced pun

    • I see what you did there.

  • Last time i had a slow leak/puncture in my tyre which was 70% worn was quoted ~$45 for a repair job.

    Found an equivalent set of 4 tyres on marketplace (80% new) for $100, paid $25 to get the tyre fitted, all in $45 for a relatively new tyre installed and not running the gauntlet of the patch failing.

    • +1

      70% worn was quoted ~$45 for a repair job.

      You're lucky it didn't blow

      Worn tyres can be dangerous.

      • still had a fair bit of tread left, don't worry wasn't bald, just nowhere near new.

        • JV was telling you the risks - it was a warning.

    • what brand did you get?

    • Found an equivalent set of 4 tyres on marketplace (80% new) for $100

      A true OzBargainer

  • +8

    Did I Get Ripped off?

    Never paid more than $25. You were reamed my friend. I hope they at least used lube.

    • I hope they at least used lube.

      Might have been issues with their front end?

    • +1

      3 separate places around Melbourne in the past year, $30, $35 and $40.

      • +1

        3 in 1 year. Dang son!

        • 2 different cars.

          But yes, unlucky in the past year, even more so considering Melbourne was in and out of lockdown.

          Probably had 7 puncture repairs over 20 years, so my average isn't too bad.

      • Levity?

  • +6

    Normally costs $30. On occasion I've had the mechanic do it for free but that's likely for being a regular customer.

  • +1

    You've given no context. Who did the repair? If they came all the way out to the outback to repair your tyre by the roadside then no, didn't get ripped off.

  • +5

    Seems expensive to me. I would expect around $30.

    I recently had a puncture and the tyre place I went to repaired it for free. I tried to insist on paying but they wouldn't let me and just said 'remember me when you need new tyres'.

    • Same thing happened to a mate of mine as well, they just said they'd do it for free.

  • +7

    I had this repaired inner Brisbane city at a major tyre shop (JAX tyres). My car and tyres are pretty much new. 2020 Mazda with 20km.

    They itemised the invoice as below:

    Puncture repair $56
    BOS balance $8
    Tubeless valves $2.50
    GST $6
    Total $66.

    Reading these comments I am a muppet.

    • Ripped off probably but you should have asked for the price first.

    • +2

      major tyre shop (JAX tyres)

      Oof

      • JAX business model is thinner margins on tyres to get your business, but fatter margins on other services.

    • They balanced your tyres and replaced the tube so they did a better job then just a plug

      • +3

        There is no tube to replace. That is a valve replacement (a tiny cost and an insanely cheap part).

        • +6

          Yes reminds me of a mechanic which suggested me to replace power steering fluid (on a car that has no power steering fluid instead uses electric power steering). Told him yeah seems like BS to me. Not coming here again.

          • @USER DC: I had a "mechanic" tell me that once too, because it was clear (to him) that the powersteering pump was "making a whining noise".

        • Also insanely important part that keeps the air in

        • and probably wasnt even replaced or needed to be replaced.

      • They balanced your tyres and replaced the tube so they did a better job then just a plug

        Thats like asking a hand surgeon to remove a wooden splinter in a private hospital and 2 weeks of physio to get you back to normal.

    • +4

      jacks up the price

    • +4

      Ring them up now and ask them how much it costs to repair a puncture. Then you can work out whether they intentionally ripped you off or whether they've just normally got a super high price.

      • +3

        Just did this and got a quote over the phone for $55. Looks like they charge everyone the same (and the fee is non inclusive of gst and other charges)…

        • +1

          Well, I guess you can only blame yourself for not asking before getting it done. haha

          (If they had intentionally ripped you off, then I'd probably suggest you take it further by complaining to their head office or leaving a negative review - but this isn't the case).

          • @bobbified: Yeah they're not an ahole to just you… they're an ahole to everyone. That's fine.

            • @funnysht:

              …they're an ahole to everyone. That's fine.

              I'm not so sure I'd class them as aholes for runniing a business. They, as a business, have a right to set a price for the services they offer and we, as the customer, have the right to accept or reject that offer.

              In my opinion, the customer has a responsibility to understand the offer(s) before accepting it.

    • Don't the new Mazda 3 have a metal tpms valve unit?

    • honest speaking all the charges expect charging you for puncture repair, and GST are BS.

      Just like a makeup tax on innocents. Everyone should ditch these greedy business people.

      For next time have a look at

      Tyroola.com.au (especially if they got a sale on) for the price of a brand new tyre +fitting charges. (personally i have found them to be the cheapest most of the times)

      From my experience always generally better to buy New tyres instead of replacing with used tyres or getting tyre repaired.

      • +2

        So a tyre has a minor hole in and and you replace it with a brand new one each time? Never mind the waste factor, I think you just lost your Ozbargain license!

        • Why wouldn't I spend another $50-$60 to replace my already worn down tyre, that's near its end of 5-6 year life span, of which i have no clue if the puncture is repairable or not repairable, and new tyre gives me puncture protection for a limited time. I would have been going to replace the existing one in a couple years time anyway, so I Just look for some entry new level/mid range tyres to replace current one.

          Plus you cannot keep patching a tyre so many times, you are just out of luck if you drive in conditions that have a lot of sharp/pointy things on road.

          • +1

            @USER DC: Ofc you can keep patching tyres.

            How does a second repair interfere with the first? As long as the damage isn’t on the sidewall - patch away.

      • You wouldn’t get a $200 tyre repaired for $30 after 10% of its useable life?

        • +1

          There is nothing here that suggests the new tyre is $200.

          generally most tyres are now on average around $100 (some cheap, some more expensive) for most passenger vehicles (sedans and hatchbacks) lookup on tyroola or google somewhere else.
          Just for example the comment down below

          and if it a $200 tyre either you are simply wasting money buying branded tyres WITH NO TYRE PROTECTION OR SOMETHING ETC or you are too lazzy to claim your tyre protection etc. Tyres are only supposed to last 5-6 years always. 10% wear is generally going to be within 2 years period (not outside 2 year mark, so should be covered under tyre protection etc.).

          For tyroola
          And other retailers have similar policies too.

          So essentially your $100 is getting you new tyre plus future puncture repairs for a short period of time.

          • @USER DC: The tyres on my car are $400 each, I would always prefer repairing a puncture at even $100 to replacing the tyre. If the car had cheap tyres I would still get the puncture repaired, they charge me $20.

            • @juzza87: $400 each tyres are a different case scenario dude, (My assumption/saying are when you can get a new tyre around $100 which is case most of times) either you are having a sports car, or you dont have a CAR, instead like a 4WD or SUV or something else.
              And likely are you simply just paying Brand Name tax like for some Pirelli etc.
              Try sticking to stock wheels, and tyre size on your car, you generally won't get that $400 price tag.

              If you chose to have massively low profile stylishish wheel/tyres then that's just your choice, you just have to live with expensive maintenance. Your puncture repair would also not be a typical puncture repair, probably cost you $20 ish more than standard job for stock wheel tyres.

              • @USER DC: Is still rather spend $30 to repair a tyre with lots of life left than replace with a new one. Especially as to prefer to have similar tread on tyres on either side of the car. Why chuck away $200 worth of tyres (2) when you could get one repaired.

                I did just replace tyres rather than fix a puncture, but the tyres were shot anyway. Kept topping up the tyre every day for a couple of weeks until I found the right tyres for me. It wasn’t worth the repair on a tyre I was going to need to replace come rego time anyway.

    • +1

      Bowen Hills?

      • +1

        Yep.

        • only thing good about JAX is their nitrogen

          had them leak and fill my stock tyres with nitrogen… think it was like $10-$15 each

          I only need to go back once a year for a top up and it's included in the original price

          • +1

            @Poor Ass: Only need to top up my tyres about that often regular air. Not only that, if I see my tyres are a bit low I can get them tipped up anywhere, not just the special nitrogen place.

            • +2

              @Euphemistic: nah mate normal air you do it few times a year at least

              nitrogen once a year easy

              • +1

                @Poor Ass: No I don’t, well except that beach driving might mean an extra refill.

                Just bought a car that had been parked up for 12 months. Didn’t need air in tyres they were still at correct pressure.

                • @Euphemistic: what a waste of money if not driving it

                  • @Poor Ass: It had a couple of mechanical faults and was parked up when rego ran out. Prev owner couldn’t afford repairs but wanted to keep it, then lost her job. I bought it at about half the going rate. Will cost approx $1k in parts and a few weekends work and will still be well under market value.

          • +3

            @Poor Ass:

            only thing good about JAX is their nitrogen

            Regular air is 78% nitrogen.

            I only need to go back once a year for a top up and it's included in the original price

            That has nothing to do with nitrogen.
            Nitrogen is smaller than oxygen so even if it was possible that the material tyres were made from let air escape they would let nitrogen out first before the oxygen as nitrogen is smaller.

            If you are finding that you only need a top up once a year then the tyres have a good seal on the rim and the valve doesn't leak.

    • +3

      (JAX tyres)

      Only time I ever went there I was ripped off as well. Never been back.

      • +1

        Same. Not a fan of them. Go around the corner (and down the road a bit :P ) to Vitanza's. $25 last time I was there.

        • Thank you for the recommendation.

          I will give these guys a go next time I get a flat.

    • Puncture repair doesn't need Tubeless valves or BOS balance. Maybe it is different or it is a rip off

    • PriceJAXed

    • I had a tyre repaired at Jax (Sydney area) in January and they charged $50 total.

    • I literally got bob Jane t marts to fix up a puncture today.

      It's funny how someone on OzB can be going through the same situation at the same time

      I paid $65 in Sydney at their Haberfield store.

      My opinion only but i don't think you got ripped off too much, many places are actually quoting the same. I made a couple calls and even took my car to my local mechanic, kmart tyre repairs and also beaurepairs. Mechanic advised me to fix the puncture somewhere for ~$40. I went to a couple places and all of them told me they can't fix it because I have run flat tyres and recommended I replace the tyre. Bob Jane was one of two places that said they could fix the puncture. I couldn't find anywhere quoting less than $60.

      I did a puncture repair 3 years ago when I was at the Hunter Valley and that cost me $35 back then. No chance of seeing those prices again. Unless you hear from people on this forum where they can link you to an actual shop that quotes <$45 in current times, I think you paid the same price as everywhere else.

  • At that money they should have thrown in a free neck massage or your choice of soft drink / beer , like higher end barbers sometimes do now.

  • +7

    For comparison I put new Kumho tyres on my ancient Hilux today for $83 each fitted.
    So yes, you got ripped

    • -1

      Given Kumho have tyres that cost upwards of $200 per corner, the fact that you paid $83 per corner after a 30% discount means you didn't exactly go top end of their range.

      What you paid for tyres has nothing to do with whether this repair was fair value.

      Given they use a proper (warrantable) patch that requires that the tyre is removed from the wheel and they need to rebalance things afterwards (and all these things take time, and thus money), I think the price that was paid was more than reasonable.

      • I think the price that was paid was more than reasonable

        Yes, I agree, $83 is cheap for my ancient (non-high performance) Hilux.
        Whereas $65 for a puncture repair is plainly daylight robbery

        Was going to neg your comment, but I see I was beaten to it:)

  • +1

    Ripped definitely…. front and back.

  • +1

    how long did it take to perform the repair?

  • did they use those long liquorish plugs or a mushroom plug?

    • which is better and how can you tell?

  • Repair kits are under $10 delivered on eBay and good for a few goes. I bought one about a year ago, about six months ago I wondered why, and only a month or so ago used it for the first time - it felt good, not just saving $20+ but also not having to go through the rigmarole of going to the tyre shop / mechanic. If you don't mind getting your hands dirty then keep a kit at home.

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