The deal has been extended until the 30th of June. Editing on the previous deal has been locked, so I made a new one.
Another free month of internet for those of us provider hopping for freebies.
The previous extra free two months by switching electricity providers has been replaced with $10/mo off.
Dodo have also created some kind of 15Mbps "Typical Evening Speed" tier for $55/mo.
You can order at a future date, but only 14 days in the future.
but has internet that flies?
That's what happens when you get married.
That lines up perfect with when I expect to finish up with the Origin freebie
Not exactly for me, but close enough. Love this free nbn, 6 months (if I count Telstra at $1/m)
Yeah I should have jumped on that superloop deal…
Is it going to be easy to cancel before 1 month, if one is not happy with the service? Or does one have to jump through hoops, call them etc?
You have to beat all the bosses.
I've never tried with Dodo, but in my experience with multiple other providers, I just email them and advise them of the day I want to cancel and they email me confirmation. Some have used chat, or their online ticket portal, while others require you to cancel over the phone.
Thanks mate,
Which providers have you been, if I may ask?
Quite a few. A cut and paste of some of them from a previous question: Aussie, SuperLoop, Belong, FibreMax, Epic, Aqua Mobile, Telstra, Voda, MyRepublic, Southern Phone, Exetel, Mate, Flip, Moose Mobile, GoodTel, Tangerine, Launtel. There were a handful of others too.
@MKBHD: Never tried them, and don't have a code. Currently using two free months of Origin at gigabit speed, so can't do much better than that.
had dodo internet it was actually. good. customer service not the best.
Is it going to be easy to cancel before 1 month, if one is not happy with the service? Or does one have to jump through hoops, call them etc?
how long is the lock in period?
There isn't one. You can cancel immediately, or just use the free month, and cancel at the end of that first month.
do you need special socket on the wall or antenna to connect?
I'm not sure exactly what you're asking about, but it's standard NBN. If you don't have the required hardware, they will install it for you.
I wouldn’t sign up with these guys. I called them and wanted to know if they service our area. They were not even able to put our address in their system to check the availability. I thought it was maybe me, but my wife did the same with the same outcome. We had 2 different persons on the phone with bad English speaking skills. I rather pay a little bit more and have an Australian customer service like Internode offers. I don’t really want to know how it is being with DODO if it already fails to ask some simple questions. We had enough trouble with Telstra and are not keen to have another bad experience.
As a former customer I wouldn't recommend using Dodo, their internet speeds are as useless as the off-shore customer service staff. They over promise and under deliver. Don't do it.
Can anyone help with this?
I've just moved into a 20-Unit apartment in Sydney and have never had NBN anywhere before.
The Apartment block was built in 2001.
In my apartment, I have an RJ45 socket near the TV and I can plug in an RJ45 cable in with no problems.
When I asked one of the Strata volunteers for the Apartments, they showed me the Apartments' Comms Room that had a few electronic boxes with flashing lights, plus a separate box with the words "NBN" on it. The Strata volunteer himself has Aussie Broadband and says it works fine. He says a lot of other residents in other apartments have NBN as well.
What do I need to buy to use this free DODO offer?
Do I just need to buy the $88 Modem from DODO? Or can I get another, cheaper Modem from anywhere? What do you recommend for a first-time modem?
Do I also need a "NBN NTD", or has that already been done already in the Comms Room?
You need to enter the address to check if it's NBN ready. If it is, then you just sign up as normal, and any modem will do. No need to buy the Dodo one. It is possible that you might need a hardware install, but you can still sign up, and they will book an appointment for you.
Great, thanks!
I did their check and it is NBN ready - It says "FIBRE TO THE BUILDING (FTTB) is available"
Can I buy this modem and it will work???:
http://www.ebay.com.au/itm/203704804519
Are all modems the same? Are any modems Locked to Telstra, Dodo, etc like Prepaid Mobile Phones???
So, just to confirm, if I need additional hardware installed by DODO, will it be FREE TO INSTALL EVEN with the 1 MONTH FREE offer???
If you need additional hardware installed, it will be installed by NBN, but it will be free, yes. The only possible charge is the $300 new development fee, but since it's available, that doesn't sound like you'd need to pay it. If you did, it would be required regardless of provider though.
There are very few modems that are locked. That one should be fine. I have a Telstra Gen 2, and that works with all providers, except those that require VLAN. Some also lock DNS, or limit some features, but DNS can be changed at the device level anyway, so it's usually not a major issue.
Not worth the pain!
I have HFC NBN with a 4g modem (B818). Worked fine with Dodo for the free month. I had ABB free month before and have 2months now via Origin (ABB).
Free, hee haw!
So do I cancel before 30 days are over, or before 30 April?
I went with Spintel 2 days ago and they couldn't connect my service. Said they were waiting for NBN to activate my line and strung me along for 2 days. I asked them to cancel my order and signed up with Dodo.
If your address is NBN ready, then it should activate pretty much right away. If you only want to use the free month for Dodo, then cancel at the end of that month. I usually choose a future date to cancel. Some providers want 30 days notice, so I have gotten into the habit of canceling 30 days in advance. This is not required for most of them though. I think TPG and Exetel are some of the very few with the 30 day notice requirement.
Great, thank you.
I activated it about 30 mins ago, haven't been connected yet, but I'm not fussed as long as it's done by midday tomorrow.
Yes my address is NBN-ready. Spintel just messed up setting up my connection.
Edited to add: it's gone live. 30 minutes to connect - I'm impressed, Dodo.
do they do credit checks?
i did chat they said no credit check but if you choose power bundle then one would be required. also if you want to post pone connection for 1 month you need to do it over phone. anyone done post date connection over 1 month over phone?
Anyone have experience on how long it take to churn to dodo nbn.
I'm currently with AussieBB on FTTN
Not sure if this helps, but I have HFC and was with ABB (free 1 month) and did a pre-order with Dodo to switch over today (21/4). I think the connection was swapped over after midnight, but was going to bed so would do the swap in the morning.
Was ported over from 7.30am this morning but still no welcome e-mail from Dodo on instructions. Luckily I had experience with setting up PPPoE with Tangerine previously so did a quick search for the login in my modem. Rang up ABB to confirm account closure, all up about 15 mins work?
I'll probably look to churn again after the free month finishes with Dodo.
Assuming Vocus Group who owns Dodo is awake.
Provided they actually schedule the churn it normally same day or next day.
Generally for FTTN the churn would happen first thing in the morning unless its a long weekend which can take a bit longer.
Rule of thumb for FTTN is always churn at least business 1 day before the old plan finish. Once it's been churn call the previous provider up to cancel. Note if your with Exetel or any other provider who requires 30 days notice this is a little harder.
Sometimes the churn been amazing and sometimes been left with no internet for 1 day or 2. The churn is automated however sometimes there ends up been problems and the churn has to be manually completed.
Offer ends 26 Apr 2022.
Nice. Hopefully they keep extending it.
Did submit a pre-order to switch over from OriginBB on 29/4 and internet disconnected around 7am. Still not get Internet connected. No welcome email from Dodo. Account status in dodo still in progress. Sad.
Any update? Of course it's after hours on Friday now, so if it didn't go well, it might not be possible to contact them until Monday.
I came back to this post to read this. What's comforting is that I'm not alone. 4:38pm and no sign of getting connected today. Their customer support is off. Free month for a reason I guess. I wouldn't pay them a cent.
Just get connected in 5.26pm. Just after your comment. XD
No welcome email or text say that the service is active.
Ya, contact them is impossible. Submit support ticket no respond. Tried to call 13DODO and get system reply say that your order is processing then got hang up. Then received text say please submit support ticket via online portal. 🤷🏻♂️
In case someone needs
- Connection type: PPPoE
- Username: "email address used on signup"
- Password: dodointernet
- VLAN: Not required/NA
Yes, mentioned in the last post. It's in their FAQ section: https://support.dodo.com/modem-setup-guides/setting-your-mod… They don't exactly make it obvious.
An email or SMS letting you know would be nice. I don't expect much from Dodo but 5:30PM is kind of late. Still, better late than never.
I haven't actually signed up yet myself. I plan to use them after my Origin freebie expires.
Thanks. My old provider is disconnected, there’s something on the line, power cycled my modem after putting in details; doesn’t seem to be ready it but I’ll hang 10 (thanks felix mobile…)
Edge is reporting ‘there was a problem authenticating your service. If your service was activated today, there might be a short delay before the internet becomes available. Otherwise, please contact your ISP to resolve the situation’ garh
It’s a dodo, no response yet despite a ‘4 hour turnaround’ they claim. Still not connected
@DemocracyManifest: ‘Thank you for your recent order with Dodo.
There has been a delay with your connection due to internal technical issues which our team are currently looking into.
We appreciate your understanding in this matter and we will provide an update within 24-48 business hours.’
Probably the worst NBN experience yet. 2 days past the requested activation date and still not connected. The Customer Service is pretty poor and their only way to contact the activation team is by sending yet another message through the Dodo Portal. Never had any issues connecting with Superloop/AB/Swoop etc. All usually active within less than 60 minutes on FTTP. Save yourseves the headache and skip this offer.
Yeah jeez…I assume you were eventually connected?
Nope! They keep on blaming it on NBN. In the meantime I had no issues getting connected to Launtel. Dodo - absolutely the worst customer service experience ever. All useless.
Oh wow. Yeah it took two days for us to be connected
Only just got connected. However I raised this with the the Ombudsman…
I'm not sure what you expect the TIO to do. All they do is facilitate communication between you and Dodo, and failing that, you can take it to a tribunal. Considering you're now connected, I'm not sure what else you expect to happen. They will likely just close the complaint once they get to it.
@DemocracyManifest: Sure, I use them myself if we have reached an impasse or I just can't communicate with them at all. In the pandemic many of them shut down their phones and emails, so I had no choice but to file a complaint to be able to get in contact with them.
It shouldn't be the first thing you do though. They can't make them connect you if there's some problem. They're there as a last resort. In this case, they can cancel without penalty if they so choose, or continue to use the free month then cancel. I'm not sure what other outcome they expect.
@[Deactivated]: Facilitatiting communication between me and Dodo was helpful enough. I got connected the following day. Prior to my complaint nothing was done the right way.
Had the same experience and had to eventually let them cancel.
despite all the warnings, im gonna take the leap, need to complete my 6 months away from superloop before rejoining
hopefully no issues Dodo :)
they connected but the welcome email came much later. luckily was able to change modem to these settings and get connected before their email
Connection type: PPPoE
Username: "email address used on signup"
Password: dodointernet
VLAN: Not required/NA
My wife using dodo mobile, her interest is very slow.