This one started today, but I went into my Optus App to get it and there was a 50% off data sim offer that stacked with the $0 Tablet.
Has to be 30gb data plan or above.
So my deal was
$12.50 x 12 Months
Tab A8 64gb 4G
30 GB Data added to my data pool
$150 total cost.
Allowing the device credit on 12 months plan seems to be a mistake on Optus's part. Had a look at Optus's website today and for the devices with device credit such as the Samsung Galaxy A13 they have now only applied the device credit if you select 24 months or 36 months as the contract length.
Exactly. And probably a thousand people messaging them for their 2nd or 3rd order totally murdered the deal for everybody when accounts raised the alarm
@lunartemis: Never think of it that way…..
If a person manage to push through say three order. That is 90gb of data for 12 months at 37.50 which by itself is not a bad deal, then you get 3 tablet for three which sells for about $300 each. That is a nice deal for sure!
Funny I was looking at ebay and there seem to be a surge of Tab A8 for sell in May…..🤣🤣🤣
Yeah optus is busy getting a a tablet and will let me know when.
I won’t hold my breath on this one
ordered early. heard nothing and now my log in doesn't work. Thinking my order has been cancelled. Be nice if they told me.
I have the Tab A8 128gb arrive on the 3rd and iPhone 11 128gb sitting at post office now.
Was paying Optus 72.50 a month and now for extra $628 (52.34 for 12 month) I am getting a New tablet and a new iPhone 11 128GB, that is almost 1.4K of gear at current market price. This must be favorite in contest to win my deal of the year follow by my $380 Bambino plus and $299 Fitbiz sense.
Technically the Fitbiz was done at Dec 2021 but I wasn't using it till this year so counting that in🤣🤣!!
Should have gotten the 128gb sigh.
Many OZBs are too caught up on the free stuff / as cheap as possible….
I did a quick google of the two version and to me the 128gb was a no brainer (price difference). Granted I need Optus so like I said I am already paying them $72.50. The number can be different to those who don't need / don't want to be on Optus.
So I initially ordered the tab on the 24th and got a temp order number, the service was an "upgrade" to an existing data plan.
I called to follow up, and they put through the temp order without the tab…
I called again to follow up about the tab, and they said it didn't go through, and then tested me for credit check.
Meanwhile my data plan was upgraded.
I "failed" the credit check.
I put through another order, this time standalone for the tablet and it went through.
So Optus lying to me about credit check…
And initiated a contract only partially fulfilling an order.
=/ Complaints team kind of hopeless as they can't tell me when my complaint will be resolved.
36 months for device?
I have a similar situation. Ordered on 24th at around 12:30 am.
My order stock out from Optus warehouse on 3rd May.
And checked several times to StartTack and Optus , said that they couldn't find my address????
Last week StarTrack officer told me that I need to request the Optus to resend my item.
Since it is still not delivered I contact the Optus chat and they said that I need to recheck my credit???
And they request my id photos(driver license, medicare card) customer service will call me tomorrow.
And not my previous which I have ordered on 24th has disappeared.
Wow, they didn’t call me today.
And my original order disappeared.
What a delusive company.
Rep said Samsung isn't letting them order lol
Why is that?
No clue.
Not sure if many are still waiting?
I ordered on the 24th of April and just got an SMS advising that it is now being delivered.
I only ever rang Optus once last week and the lady did her best to get me to either cancel or upsell me an iPhone. Not sure how an iPhone is similar to a tablet?
Anyway, I think my wait is almost over.
Good luck!
I got a text this morning saying mine is being delivered too. Not going to get too excited until I have it in my hands though.
Edit: Although when checking the order tracking in the Optus App, its still saying 'Submitted' and 'Pending'.
Happy for you guys. Nothing for me as usual. Did you guys order 64gb or 128gb?
Sorry, I forgot to mention that. It seems important in the scheme of things, as the 128GB was not as in demand.
I ordered the 64GB model.
Thanks. I ordered 23rd but rep told me my SAP was created after 28th. Not sure how that happened. Hopefully it’s back in stock and they are slowly fulfilling all the back orders
I got the 128GB version
Hi, can you pm your invoice. I got charged $26 for 36 months. They ask me to send a proof of 128G version.
Appreciate!
I ordered on 24 Apr, got a message today that the tablet will be delivered shortly. its 64gb version
Mind Sharing what time you placed the order?
You too haven’t got your delivery confirmation?
Ordered at 10am, haven’t received anything
ordered at 7:59AM. Delivered today afternoon
Long-time member of the No Tablet Club checking in.
Is this like an AA meeting for hopeful tablet owners? Checking in!
I don't want to be here for my one year badge.
I am clean for 24 days now
Nothing here, probably going to give up hope
Nothing here. Ordered the 64gb on 24th 10am.
I’m still waiting 🤡
I really would like to know how many of us are on the same boat.
If you ordered on 23 April or 24 April for Galaxy Tab A8 64GB and still waiting, please either click + or reply (make sure do only one of this action not both)
Ordered : 24th
Temp/confirmed order : Instant confirmed order ….A
Follow up chats? : Just 1, said it was with the warehouse on back order
Other: Received a sms/text from Optus confirming they have order and apologies etc.
Hold tight and keep fingers crossed.
Mine had an A on the end too. It is now out for delivery this morning.
I also ordered on the 24th.
Ohhhh nice.
Thanks
Ordered 2 (one for each kid) on 24th at 10am… Existing customer with no active accounts, live in SA. Both orders end in A
'Expert' Chat have been pointless
I ordered around 8 am on 24 April, I will pray for my luck to receive
9am/24th Existing customer.
Do you have your SAP number?
I think if your order hasn't been cancelled by now, it should arrive eventually.
Obviously Optus ran out of stock.
They would have placed an order with Samsung.
Samsung doesn't have enough stock at its Australian depot.
Samsung has ordered more to fulfill request. It is on its next shipment either by sea or air.
Theres no point contacting help as they wont have access to the info above?
also the more you ask the more chance you risk them cancelling the order. so I just let it be for now and think of it as some Ali express order that will probably rock up sometime
that's quite true, optus team attempt me to cancel my orders multiple times
Yeah I dunno why people keep pestering them because that’s all they will be reporting back to management and increases the chance of cancellation
I would have been happy with them to say it was on backorder. I had one chat say it will be delivered within 5 business days of the order, another said 24/48 hours it will be delivered and later on another said those two guys "assumed" it was in stock and it isn't.
Won't bother chasing again but why shouldn't their helpdesk have access to that info, it seems straightforward enough, in fact they should change the bot to spit out a generic message if anyone enquires about these orders. I guess when you are a big telco you don't need to worry about that stuff :D
I'm happy to wait and see what happens - the kids birthdays have passed now anyway!
128GB tablet arrived today, placed order on 2/5.
Happy to see some are finally getting their tablets.
I am not a Optus user and placed an 128G version order on 1/5 from website.
Received a bill $16.62 for 36 months for device before the device arrival yesterday. First they said there is no promotion for the device. After showing them this ads, they argue it is only for 64G version not 128G. I felt really disappoint for the Optus service.
It is a big mistake forgetting to take the screenshot for the device.
Hope someone helps to send me the screenshot or receipt to proof it.
Your contract should mention the device credit. The contract should be attached to your initial order email.
This is the issue. The initial order email just lets me call the optus. There is nothing mentioned about the device. I provide the temporary order number in the order email but they still want me to show the evidence.
They don't follow my initial order and that's why I need some screenshot/receipt to proof it. Really sad.
They can’t argue that but I don’t think a websnap shot will show it: someone else did I think however screenshot it in the early thread
They can't but they do. They even don't know this TAB discount before showing them this ads.
Thanks a lot!
How did you go?
I archived the website just in case. I don't know if it might help
https://web.archive.org/web/20220430063601/https://www.optus…
Thanks for that, didn't know you could do that. Interestingly though it says free tablet if you stay on plan for 36 months. Don't know when they changed that , it wasn't always there?
Anyone in Mel started getting their tabs ? (64gb)
ordered 23rd. Still nothing
ordered 24th, got yesterday. Melbourne
Ordered 24th am, still nothing, long term Optus customer ☹️
Still haven't received anything, no contact, no emails, sms, sim, nothing…
Sim was sent with the tab for me
I am looking at the on going saga of this deal, I am assuming most of you are new non Optus customer and order the 64Gb?
Seems a few of us who go for the 128G got the delivery? Also friend of mine who is also an existing Optus go for the 64gb got his too….
Feels something actually went south with the Optus internal process as they keep taking order even when the actual item is OOS.
I do wonder realistically how many people complain here are actually missing out because they need the device? Or just people complaining missing out because they want to make money by selling the device? If you are the later, go and take a quick look in GT and EBay and you will see how many are selling off their "gifts".
I am a 7 year Optus customer, ordered 64gb (I didn't know there was 128 option)
ordered on April 24th, received mine 2 days ago
I had a chat with Optus 3-4 times on order progress (lack thereof) but the response was exactly the same every time
so I just decided to wait for it to play out one way or another. so got it almost unexpectedly now
I'm an existing mobile customer, ordered a 64gb on the 24th and still haven't got it. Not fussed, just waiting it out.
I got the 128 so different story….
I did just ask my friend, he actually order before the deal was posted here. Guess that explains it.
15+ year customer (yes don't ask me why) with Optus, ordered the 64GB on 24th April and "still in progress"
Same
i got email notification that my device would be delivered 4 days after ordering, then nothing.
I did not get any notification or updates, but i checked in the star track tracking, it seemed the device was returned back to the sender/warehouse (early may update - no more updates in there after).
chatted with support, they said the courier could not find my address hence returned the device back to warehouse, i confirmed the address and it was the same address in their system. what a bullcrap that they could not find my address..!!
then, she said they needed to ask the back office to attempt to redeliver but no guarantee because from their stock level, this device is OOS, and they could not guarantee the device which was assigned to my order is still available for me. another bullcrap!
why did i not get any notification or update about it? Instead I had to chase them up and now told the device might not be available anymore for my order, wtf! the process is broken.
Anwyay she has requested the back office to redeliver but no guarantee I will get the device, and I just need to wait for updates from them.. not happy
Exact same process of mine.
And now they canceled my order without my consent.
It’s a scammer service.
If you have the confirm email you can actually lodge a TIO complain.
Go back to Optus and complain they cannot cancel a confirmed contract without you agreeing to it. Then mention you want to escalate this or you will lodge a complain to TIO.
Crucial part is in any of the conversation, do not mention they should upgrade your device but tell them if they are out of stock, they should fullfill the contract with a device of equal value.
Being as stingy as Optus, I suspect they will refuse. Then go and lodge the TIO complain. It is vital that you explain to them you are complaining releasing from contract without authorization. They don't get a lot of these and will ask you "They let you break contract, what's the issue?" Again do not say because they are back flipping on a deal. Just say you place an order and they want to release you from the contract because of fulfillment difficulty without offering an option for a device of equal value, so you refused as you want to stay in the contract.
Many years ago Vodafone did the same with an iphone 4 deal (yes years ago) when the 4S came out. I did exactly the above and they have to sticky to the contract and end up shipping me a 4S. (Then they ship me the 4 when it was back in stock 🤣🤣🤣)
Thank you for your advice.
I was thinking of that that kind of action, but so annoying to do that kind of process for just one unnecessary tablet.
I am still considering to do that or not.
Hello, still waiting for my 64gb device. My order number ends with A. What does the SAP order number look like? and how do i check if my order has been assigned SAP number?
Got this, fits well and does the job, if anyones looking for something similar.
https://www.aliexpress.com/item/1005003106211921.html
I'm also waiting for the device. Ordered on 23rd and got a temporary order number. Since I didn't get any update from Optus thereafter, I rang the phone number in the mail on April 26th and they processed the order for me. Since then it's been a long wait :(
Hey just checking. This plan does not allow you to make calls and texts right? And that it only gives you 30gb/mth to use?
Correct.
But unlimited data after 30g at shaped speed
Checked Optus website, it shows the tab is back in stock. But I haven’t got any updates from them yet. Everyone else in the same boat?
Hmmmm, yes indeed.
Back in stock as you say.
Time for Optus to chop chop
But delivery is 2 weeks as stated. Give them some more than rather than harassing them for now I guess
It looks like only the 64GB model is back in stock. If you select the 128GB model, theres a message that says its on backorder.
Same boat - ordered 24th heard nothing, just waiting it out and checking this thread every now and then..
Ordered a 64GB on 23rd April, was given a temporary order number.
Optus called on 26th April, went through name, DOB, address, employer… and was then given an order number ending with an A. Was told that the order would be fulfilled within 3 or 5 business days (can't remember).
Ordered a 128GB on 5th May, again was given a temporary order number.
Optus called on 6th May, the lady was able to see that I have the 64GB ordered, and asked me whether I wanted both, to which I obviously said Yes, went through the same/similar details and was then given another order number ending with an A.
Tried tracking the order via the link in the emails, both of them showing "Submitted" on the first page and "In Progress" after clicking the arrow on the right.
There has been absolutely no updates from Optus. Looking at the recent comments may have to give them a call tomorrow just in case we have been "forgotten".
Can we have an update here if you’ve got your delivery notification please? Let’s see when they start sending the tab out
Friend ordered on the 24th April around 10am, arrived in Brisbane on Monday 23rd May. No contact was made either way after the initial online order.
Looks like they are losing people's order and when you enquiry they cancel and reorder for you
Not lost, if you have a copy.
Latest chat with 'expert' response:
I have a limited access to track your data will request you to call the technical support team 133 937
Mon - Fri: 9am - 6pm (Caller's local time)
Sat: 9am - 5pm (Caller's local time)
Sun: Closed
Do I read into this that Optus has a Technical Problem that prevents them from knowing the contracts they have entered into.
yeah i got PDF contract and they are trying to get out of it saying the device for that promotion is out of stock and want me join new plan the more expensive one… total rubbish
But what’s the cost price for them? And also by having new customers signing up to optus it means that there’s potential that people would stay longer than 12 months after using their network