BYD Atto 3 Service and Warranty Information Released, Butthurt Ensues

pegaxs on 23/08/2022 - 18:12
Last edited 23/08/2022 - 19:43

As an avid follower of all things EV here and noticed that there is a storm brewing in the BYD Atto 3 camp.

Apart form the usual Karens carrying on how their vehicles have not been delivered yet, I had pause for thought when I started reading about their next source of their anger…

Apparently EVDirect released their warranty and servicing information and it seems to fly in the face of already established EV brands and irked off a lot of pre-order customers to the point where they are taking to social media and news outlets and kicking off about these costs and change in warranty…

Servicing;
It seems to be the 2 and 4 year services that have really gotten people upset at $504 and $661 respectively as well as this requirement to have the vehicle serviced every 12 months. Most other EV's are 24 month intervals with under $200 services, or, like Tesla, there is more of a "meh, service if you think it needs it" attitude.

Warranty;
Initially the Atto 3 was offered with a 7 year, unlimited km warranty. It has now been bought back to 6 years and 150,000km (Added: Note that EV battery is 8yr or 160,000km. Drive train is 8yr/150,000km). Some items, like the 12V accessory battery is as low as 12 months and suspension parts are only 4yr/100,000km. Things like charging port, wheel bearings and shock absorbers are 3yr/60,000km.

So, this begs the question… If you had a pre-order, does this news make you want to cancel your order? Or do you not care about the servicing costs/warranty? If you are a potential buyer, does this news turn you off buying one or you just accept it's part of buying a new vehicle?

Poll Options

  • 8
    I pre-ordered, now considering/have cancelled due to this update.
  • 9
    I pre-ordered, still going to purchase when my vehicle arrives.
  • 21
    I was going to order, but after this update, I've changed my mind.
  • 6
    I am going to order, but I'll leave it for now.
  • 8
    I am going to order and this news changes nothing.
  • 313
    China car bad/Should have bought a Tesla/etc...
Automotive BYD Auto Car Electric Vehicle

Comments

  • slknv on 23/08/2022 - 18:23
    +61

    "Initially the Atto 3 was offered with a 7 year, unlimited km warranty. It has now been bought back to 6 years and 150,000km."

    That's a fairly big change in what was promised, vs what is now offered? Doesn't seem fair that you brand people "Karens" when the seller unilaterally imposes a reduction in warranty length and kilometre restriction. If I'd ordered a BYD I'd be pissed off as well.

      • turbochris on 24/08/2022 - 08:10
        +40

        Cool story bro

      • J5 on 24/08/2022 - 13:24
        +3

        You should get out some more

        I once did 100k in 18 months

        Now 30kpa is pretty normal

        • berry580 on 25/08/2022 - 07:36
          +4

          National average is closer to half of what you're doing dude.
          "Pretty normal" is a relative term. If you're an interstate driver, 100kpa can be "pretty normal" as all.

          • J5 on 25/08/2022 - 18:04

            @berry580: Dude ? Wtf ?

            I said pretty normal for what i do now

            You do realise what average means right ??

          • burningrage on 26/08/2022 - 10:05

            @berry580: I was told national average was 30km 2 years ago and last year it was 35km per day.

            I drive nowhere near that number and most of the time at least 50-60kms per day. I'd say 30k is normal.

            So yes, I doubt that "national average" thingy and they probably include those people who have cars but don't drive them often because they live in inner urban area.

      • BartholemewH on 25/08/2022 - 20:34
        +1

        I drive 1100km a week.

      • 900dollaridoos on 26/08/2022 - 10:23

        I've put about 350k km on my bomb in ~6 years. Half that time as a student, half in the mines where commutes are taken care of by company.

        150k km in 7 years is a totally reasonable amount to except to exceed for anyone that isn't living in the CBD with no hobbies outside their home.

  • brendanm on 23/08/2022 - 18:56
    +27

    People got shafted by a Chinese vehicle maker, what a surprise.

    • slknv on 23/08/2022 - 19:34
      +25

      Appropriate blame where it's due - nothing wrong with the car (apart from a cough "unique" interior), but the local importer does a deal with Mycar, shafts the consumer by stitching up an expensive service package "required for warranty", and reduces the warranty from what was originally promised.

    • pegaxs on 23/08/2022 - 19:37
      +40

      It's not the manufacturer, it's the Australian importer that has placed these caveats on the vehicle. In China, the Atto 3 has a much longer warranty and services are about half the price they are here.

      If anyone is to blame, it's EVDirect, Eagers and MyCar, not BYD.

      • brendanm on 23/08/2022 - 19:39
        +3

        Perhaps byd should impose se conditions on the import of their vehicle? It now looks like they have no confidence in their product.

        • pegaxs on 23/08/2022 - 19:49
          +19

          I've got a feeling that because this exploded in EVDirects face with the sheer amount of pre-orders they have gotten, (that I dont think they were expecting) they had to basically beg Eagers to come on board and help supply extra delivery and servicing centres in addition to the MyCar centres originally proposed.

          I of the opinion that the kickback was they had to promise Eagers a bigger slice of the BYD pie in the way of servicing and have made these high service costs and high service frequency just to get Eagers onboard.

          If they reduce the prices or frequency, they might lose Eagers, if they maintain the prices and frequency, they might lose sales…

          And trust me, you can bookmark this post, a few years from now, EVDirect will be defunct and Eagers will be the sole importer of the BYD range.

          • brendanm on 23/08/2022 - 19:57
            +2

            @pegaxs: That doesn't explain the warranty reduction, I mean 60,000km on wheel bearings and shocks?

            How is it possible that these Chinese car companies all get terrible importers?

            • slknv on 23/08/2022 - 20:25
              +6

              @brendanm: Terrible importers, because Australia is barely noticeable in terms of demand for BYD (or any other mainland china auto manufacturer). An entire year of orders for BYD in Aus might only be 4 days of orders in mainland China. Don't think they really care what happens to their brand here, and EVdirect don't have much of a clue on what they're doing.

              • brendanm on 23/08/2022 - 20:28

                @slknv: Well, at least they have a great attitude.

                • ass3ts on 24/08/2022 - 21:05
                  +2

                  @brendanm: Pretty much their typical attitude nowadays and not just for this. We don't see other companies with much more well-established WORLDWIDE markets having the same attitude.

          • sgsg on 26/08/2022 - 15:17

            @pegaxs: A truer word has never been spoken

      • SF3 on 23/08/2022 - 20:56
        +2

        It EVDirect is just an distributor/importer, probably has less skin in the game than the maker, and more about opportunity to make 'easy' money.

        Perhaps EVDirect got greedy, they see everything else imported to Australia are inflated and people still line up buy it. That's probably enough to justify their change.

      • Hackney on 25/08/2022 - 06:37

        @pegaxs you have to wonder why they have done this,profit?

      • 11112007 on 25/08/2022 - 11:29
        +1

        The main cause of the issues with servicing is BYD refused to subsidise it like other manufacturers have.

        A good example people have brought up is the service pricing for the Kona Electric - $145 average per service. They're able to do this because Hyundai has subsidised the servicing.

      • GuitarXXX on 25/08/2022 - 14:26

        I think you should add this in the content to not mislead the poll.

  • plmko on 23/08/2022 - 18:58
    +3

    A lot of people are simply financially illiterate that's why they complain.

    • SF3 on 23/08/2022 - 20:59
      +1

      A lot of people are simply financially illiterate entitled that's why they complain.

      FTFY

      • brendanm on 23/08/2022 - 21:10
        +22

        Normally I'd agree, however in this situation people were told they'd get one thing, and are now being told they are getting a completely different thing

      • burningrage on 26/08/2022 - 10:07
        +1

        Then define what is "not entitled" in this circumstance?

        There will be one day when people pay for something and get something else worst and people will still call them "Karens". That's the day civilization has degenerated into juvenilistic name-calling like this.

  • [Deactivated] on 23/08/2022 - 19:07
    +22

    i'm not against buying a chinese car just because it's chinese, like a lot of people, but this is bad news. i would be rethinking my pre-order, probably cancelling, at such a drastic change.

    7 year / 150,000 KM is pretty standard, at least for ICE cars, but the fact that they went from unlimited KM to 150,000 only is a deal breaker in my opinion, it tells me that they don't have much confidence in their product beyond 150,000 KMs, which is a problem for me as i prefer to keep a car until it dies.

    i would be especially worried about the batteries in an EV car, 7 years is getting up to the point where you will start noticing the effects of degradation (less range etc) so taking a year off the warranty is not good, given how expensive batteries are to replace, if it failed early.

    • mapax on 23/08/2022 - 19:17
      +4

      7 years is getting up to the point where you will start noticing the effects of degradation

      My first thought was wondering if the warranty was reduced because they were worried about battery longevity.

      • coffeeinmyveins on 23/08/2022 - 19:20
        +2

        That's gotta be it, or some other components where they KNOW the fail rate after 150k/7y becomes high enough that they needed to do this.

        Or it was their goal all along.

        • mapax on 23/08/2022 - 19:27
          +1

          Just had a look at their website and supposedly the battery has an 8 year warranty and the rest of the vehicle is 6 year.

          • stampella on 23/08/2022 - 19:34
            +4

            @mapax: Correct. Battery and drivetrain is 8 years. The largest problem are the tons of exclusions to the remaining vehicle warranty and the reduction that feels pure bait and switch.

            • pegaxs on 23/08/2022 - 19:51
              +1

              @stampella: Have updated the post with some more examples of the different warranty categories. Honestly, I didnt read it that thoroughly before posting.

      • tanksinatra on 23/08/2022 - 19:34

        I agree. I'd be very suspicious that they've reduced the warranty because they aren't confident in the battery.

        • pegaxs on 23/08/2022 - 19:40
          +4

          I was thinking something similar, maybe due to our climate, heat, humidity and the fact that we are more likely to drive longer distances between charges, thus more heavy duty charge/discharge cycling…

          • Kangal on 24/08/2022 - 00:23
            +3

            @pegaxs: Not to mention most of us live close to the coast, there's higher salt concentrations in the air/environment. It strips thin paints, and rusts metals. We also have a lot of leaves and branches, but they're mostly cosmetic.

            The heat would be the biggest contributor though. And I would prefer BYD and/or their importers to actually give people a 7year/150,000km warranty… rather than promise something they cannot deliver.

            • Brick Tamland on 24/08/2022 - 20:42
              +2

              @Kangal: Yes. Like a another certain Chinese brand that tried to get out of their warranty obligations because the driver lived In a beach side town.

    • donga100 on 23/08/2022 - 19:58
      +6

      I definitely would have considered this when it came time to buy a new car. I've driven a couple of EVs and strongly prefer them over ICE vehicles for the better driving experience. Fuel savings is obviously nice but is kind of balanced out by the higher purchase costs for EV at the moment. However, if I am going to take a risk on a relatively unknown brand making a brand new model of car they need to offer it at a much lower price compared to more established/reputable brands OR offer a very comprehensive warranty. Hyundai Ioniq and Nissan Leaf both offer unlimited km warranty and are priced at $55k compared to $45k for the BYD. Even the MG EV has 7yr unlimited km warranty and is basically the same price at $47k. I feel more confident in all of these brands (yes, even MG) being around in 7 years from now than I do about BYD.

      • DashCam AKA Rolts on 23/08/2022 - 22:27
        +1

        Aren't BYD now supplying batteries to Tesla now?

        • hueylewis on 24/08/2022 - 08:40
          +1

          Yes, byd is supplying batteries to tesla.

        • donga100 on 25/08/2022 - 12:50
          +1

          Yes, but they are not supplying every other part to Tesla. Tesla are a fairly new manufacturer themselves and have had some issues with reliability/durability of some parts; "unbreakable" windows, panel gaps, etc.

    • J5 on 24/08/2022 - 13:26
      +1

      Theres no sense keeping cars till they die now

      I have a van for work and rough calculation the depreciation i have for the first 5 years i have double that amount for the next 5 years , along with the risk of major repairs

      It makes better financial sense to offload 4-6 years and go again

      • [Deactivated] on 24/08/2022 - 14:26
        +5

        less stress, i know how the car has been treated, i know the services have been kept up, i don't have to worry about looking for a new car (i hate car hunting..) and it's hard in Tas to find something that deviates from the norm, if that's what i want (usually is) so i just don't bother.

        it might make sense for you to offload every 4 - 6 years, but not for me, my car doesn't see enough use that it would make sense to do that.

        there are 3 main types of people i find when car hunting

        the "i know what i've got, no lowballs" person who vastly overprices their car

        the "running good" person who has thrashed it or bought it from someone who thrashed it and is trying to scam potential buyers with a piece of shit

        the person who rices out their car with all the aftermarket crap. no one wants to buy a car that you have customised to your specific wants / needs, if you plan to resell in the future, at least keep the stock parts so that you can put them back on when time comes to sell it.

        there is one other type of seller, usually an old person, who has kept their car in near mint condition (not mint, but as close to it as you can get while still actually using the car day to day), kept up the services, didn't thrash it, didn't stick it with all the aftermarket crap under the sun, and just wants to sell the car at a reasonable price as they don't need it anymore, planning to upgrade to a newer model or whatever. unfortunately this type is few and far between, usually sell quickly.

    • Mistredo on 25/08/2022 - 13:48

      It is important to realize not all things have same warranty. E.g. the battery, The warranty period of Traction Battery is 8 years or 160,000km whichever comes first.

    • TheMindsetTraveller on 25/08/2022 - 20:27

      If 6yrs / 150k kms is an issue, don't go over to the makers from barvaria then where you will get 3 years for most cars in excess of $100k

    • burningrage on 26/08/2022 - 10:10

      The incoming Mitsubishi Outlander PHEV 2022/23 will have a battery guarantee of no less than 67% SoH within 8 years.

      https://www.whichcar.com.au/reviews/2022-mitsubishi-outlande…

      This is a downgrade from what they used to promise with 2014 version where they used to state no less than 80% within 5 years.

      So it seems they know understand battery will degrade exponentially after 7 years hence the change in warranty.

  • Euphemistic on 23/08/2022 - 20:52
    +2

    I think I see why people are annoyed. In this day and age offering a shorter than previously advertised warranty would seem to be the kiss of death for sales. If their initial warranty had been less (even if t was less that industry std) than what is offered at delivery no one wound care.

    With servicing it’s kinda expected that it’s a rip off but a necessary evil. I’d be miffed if my car was expected to be serviced more often than ‘industry standard’, especially if it’s a tied up deal or something you can’t go to the local mechanic for.

    I’m not ordering one. If I was, it probably wouldn’t be a deal breaker but it’d make me consider if there were other options (there aren’t)

    End of the day, preorders come with a reasonable amount of risk. Things change between the marketing launch and when they start delivering vehicles. It’s just supposed to get a better product by the time you get it, not worse (more expensive)

  • Drakesy on 23/08/2022 - 21:24
    +1

    If you treat it as just a battery to power your home it doesn't really matter if it doesn't move tbh.

    It's pretty much on par with getting a battery system installed into your house. With the added bonus that it moves!

    • Kangal on 24/08/2022 - 00:24
      +4

      Then it becomes a pretty expensive "Home Battery" setup instead.

      • Drakesy on 24/08/2022 - 09:26
        -2

        Its actually cheaper than buying a home battery if you look into the economics of it

        • md333 on 24/08/2022 - 12:15
          +2

          Have you factored in the $10,000 for the devices to connect the car to your house? At the moment they seem to cost as much as a standalone battery before you even add in the car.

          • Drakesy on 24/08/2022 - 12:21
            +2

            @md333: $5-6K and yes
            Tesla Powerwall 2: 13.5kw = ~$12,000 (not installed)
            BYD Atto3 Extended Range: 60.4kwh = ~$44,000 (Say $50,000 with bi-directional charger)

            Tesla Powerwall 2 cost/kw = $888
            BYD Atto3 cost/kw = $827 + you get a car

            • donga100 on 25/08/2022 - 12:53
              +1

              @Drakesy: But does anyone produce enough electricity for there to be any advantage of a 60kWh home battery compared to a 13.5kWh home battery?

              • Drakesy on 25/08/2022 - 13:52

                @donga100: a typical 6.6kw system will produce up to 40kwh/day
                so yes, there is an advantage rather than selling it back to the grid for next to nothing.

                • stumo on 25/08/2022 - 14:21
                  -1

                  @Drakesy: And the household uses 30kWh per day. So 10kWh seems perfect. 60kWh is a waste of time.

                  • Drakesy on 26/08/2022 - 12:37
                    +1

                    @stumo: …you're missing the point
                    You effectively get a free car.

                    Also the extra 20kwh is if you want to drive the car as well?

  • bmerigan on 23/08/2022 - 21:57
    +3

    Those servicing costs are ridiculous. There's not really anything to do. Maybe change cabin air filter if it has one.

    • Drakesy on 23/08/2022 - 22:18
      +1

      Brake pads
      Coolant flush
      Air filters
      Would make sense

      • Euphemistic on 23/08/2022 - 22:40
        +16

        Brakes pads shouldn’t need doing for ages. Regen.

        • FlyingMiffy on 24/08/2022 - 20:48

          I can't work out if you are taking the piss or serious…

        • dassaur on 25/08/2022 - 07:35

          Lol the regen doesn't mean the pad regens…

          • pegaxs on 25/08/2022 - 08:02
            +10

            @dassaur: No, but it does mean that the service life of the brakes is significantly increased.

            • Hackney on 25/08/2022 - 08:23

              @pegaxs: Think I might wait for the VW ID3 & 4.Screw the Chinese!Then EVs might have my attention.:):)

              • Matt P on 25/08/2022 - 20:58

                @Hackney: Cupra Born is here soon and is basically an id3

              • taki on 26/08/2022 - 23:29

                @Hackney: EU/German cars are too expensive (maintenance) for OZ. Asia is our neighbor with better value for money.

          • Euphemistic on 25/08/2022 - 09:16
            +5

            @dassaur: No but you’ll use way less brake pad than an ICE vehicle and they typically run more than a couple of years between pads.

            • dassaur on 25/08/2022 - 10:58
              +1

              @Euphemistic: Where do you get that idea? Generally they are heavier.
              I agree pads will last years but not because of ice v ev
              I am happy to be corrected of course with details

              EDIt I read more and yes they should have a longer service life.
              Hope the callipers don't freeze :P

              • Euphemistic on 25/08/2022 - 11:56
                +4

                @dassaur: For those not willing to read further, EVs use the motor as a generator to slow the vehicle. When you run a motor ‘backwards’ it will generate electricity (just like a power station). In doing so, the motor resists the motion which slows it down - you don’t need to apply the brakes if the motor is slowing you. Like engine braking but on steroids and earning back some of the energy used to accelerate.

                Most EVs have the option to vary the amount of regenerative braking.

      • bmerigan on 23/08/2022 - 23:30
        +3

        You change brake pads at your yearly scheduled servicing?

        • Drakesy on 24/08/2022 - 09:27

          Sorry was justifying the bi-yearly services

          • LFO on 24/08/2022 - 11:22
            +1

            @Drakesy: Meaning justifying the good old stealership routine?

          • bmerigan on 24/08/2022 - 12:33

            @Drakesy: To be clear, I don't have a problem with dealer servicing as per schedule.
            It is just a coincidence that I watched a video recently from someone who's had their Tesla for 4 years and their servicing costs are tiny.

          • 811b11e8 on 25/08/2022 - 09:17
            +2

            @Drakesy: Brakes are not even included in the servicing, they are consumable and you pay extra for them on top of servicing.

    • Muzeeb on 23/08/2022 - 23:01
      +7

      Nostradamus has entered the chat

  • vorsprung on 24/08/2022 - 07:56
    +8

    Way too many sticky fingers wanting their slice of the pie now. MyCar, EvDirect, Eagers.

    I’d love to see an actual service schedule, what they’re doing. I imagine it’s a lot of “inspect, check”.

    • CocaKoala on 25/08/2022 - 09:34
      +8

      They do fully recondition, ionize, rejuvenate and replace the blinker fluid. $60 per blinker, that alone amounts to $240. If it's the fully synthetic fluid that will only be more. Think about it, it's not that simple.

      • BK12 on 01/09/2022 - 17:13

        you don't want your blinkers to run out of oil in the middle of no where do you , its a safety thing and your warranty would be voided . Also inflating tyres with premium Australian Made Air

    • cashless on 25/08/2022 - 14:53
      +1

      "Inspect, Check" = glance at

      • Matt P on 25/08/2022 - 21:00
        +2

        If you're lucky

      • CocaKoala on 26/08/2022 - 09:45
        +1

        "Inspect, Check" = glance at

        Not unless smoke was coming out of it.

  • phoxymoron on 24/08/2022 - 08:50
    +1

    Those servicing costs definitely seem like consideration for the deals made with MyCar and Eagers rather than a reflection of the costs of labour and parts involved.

    In terms of warranty - I believe they are (for now at least) the cheapest new EV you can buy in Australia, so I can imagine if they were offered with a 7-year unlimited km warranty that a lot of them could end up being used for Uber or similar delivery services that rack up a lot of kms, burning BYD badly. I can kind of understand why they'd drop this to 3 years / 60000km for selected parts to discourage commercial applications.

  • reactor-au on 24/08/2022 - 08:53
    +2

    Wait for eBay 20% off but watch out for Jack

  • JimB on 24/08/2022 - 09:30
    +3

    Wouldn't be a deal breaker for me, not that I'm in the market for an electric car. Hell, if I purchased a BMW today, it has 3 years warranty.

    • 12V accessory battery is as low as 12 months. 12V accessory batteries for ICE cars aren't the length of the car warranty. I have no idea why an electric car with a 60kw battery needs a 12V accessory battery anyway?
    • suspension parts are only 4yr/100,000km. These are generally wear and tear items and not covered under normal warranty.
    • shock absorbers are 3yr/60,000km. These are generally wear and tear items and not covered under normal warranty.

    The only thing that would annoy me is that wheel bearings should be covered for the length of the 6/7 year warranty.

    The rest of the car is 6 years which is pretty good, and 8 years for the battery is good. The battery would be my main concern (costs) if something went wrong with an electric car.

    Also regarding servicing, there's no reason why you couldn't take it to another mechanic for an annual inspection and 'service'.

    • pitiek on 25/08/2022 - 07:05
      +3

      No one buying BMW these days…
      3 yr warranty is a joke…

      • dsgfh on 26/08/2022 - 07:59

        Yup. Kia has 7 & Mitsubishi 10 year warranties. Reckon you could reasonably argue an expectation that a car last longer than 3 years under Aus consumer law

        • burningrage on 27/08/2022 - 09:55

          Re Mitsi PHEV. That 10 year is conditional. The traction or drive train is only 8 years 160k I think. You have to service your car via Mitsi and although there is price cap, its around mid $400s and once it hits 10 years $1.3k something.

          They did not advertise the degradation warranty. As an EV driver this is the most important thing to note. However Wheels.com.au said they warrant no less than 67% SoH within 8 years.

    • nomadspartan on 25/08/2022 - 14:05

      Even a Tesla has a 12volt battery.

    • warkolm on 25/08/2022 - 14:46

      there's no step down process involved with the 12v systems, it runs off your standard run of the mill 12v car battery that is usually charged when the main battery is being charged

    • Dogsrule on 27/08/2022 - 09:52
      +1

      I have no idea why an electric car with a 60kw battery needs a 12V accessory battery anyway

      All EV's have 12V batteries because when the car is turned off it still needs to power the body control module for remote unlocking + a few other things. If there was no 12V battery, the HV battery would have to constantly power a 12V DC buck converter which would drain the HV battery quickly.

  • drprox on 24/08/2022 - 09:35
    +11

    I have a pre-order and whilst I still acknowledge the car appears to be the best value EV on the market, particularly once you account for actual supply, the value proposition has been eroded along with my/the buyer's trust. It's death by a thousand cuts really:

    • you'll get Continental tyres - now you won't
    • it'll get a local suspension tune - nope
    • android auto/apply carplay by arrival - nope
    • warranty has adversely changed
    • a few more will they/won't they around cameras and seat heating etc
    • service costs are eye opening when compared to other new comparable ICE cars (let alone EVs)

    On the servicing piece I agree with other comments here, there is no doubt this is to ensure the supply chain is adequately remunerated, the issue is the way it is having to be communicated which is through some surprisingly high scheduled servicing fees which I suspect will include eyeballing a list of 1,000 aspects of the car. This then serves to undermine confidence further because why do they need to check the tyres are installed still or that the seatbelt didn't fall apart?

    Admittedly I've no answer beyond simply increasing the cost of the car pre-signing of any actual contracts of sale which I think would have perhaps worked better.

    • ATangk on 27/08/2022 - 13:58

      I thought the NZ reviewers when they received the car said there was local suspension tuning. Did this not occur?

    • BK12 on 01/09/2022 - 17:17

      Also i read somewhere that Navigation is Maybe as well

  • Boogerman on 24/08/2022 - 09:40
    +2

    Warranty can be performed by any licensed mechanic - should be able to get it for $100 per service

    • J5 on 24/08/2022 - 13:28
      +5

      Should ? Thats a maybe

      • Yawhae on 25/08/2022 - 22:18
        +2

        I think Nissan was taken to court over this by the ACCC. Nissan made it a condition that cars needed to be serviced by Nissan dealers to retain manufacturers warranty.

        Effectively it was struck down in court and labelled as anti-competitive. As long as the car is serviced by a licensed mechanic the warranty is retained and where not serviced the manufacturer has the burden of proof to illustrate how the lack of service was the reason for the fault. I.e you never changed your oil and your seat belt tensioner is broken.

  • saltypete on 24/08/2022 - 09:56
    +9

    The usual OZ business model
    - Specify low cost in China
    - Ramp up profit margin
    - Avoid warranty like the Plague
    - Blame China when called out.

    Same cars in China are getting much better warranty and support. Go figure….

    The main alarm bell here is the gutless business practice of the OZ distributor and that should set alarm bells ringing because the OZ distributor is likely to have financial responsibility for supporting the vehicle here and they now have form for throwing purchasers under the bus.

    I’d avoid them for the moment - not because of the car itself, but because of the A-holes you are forced to buy it from. 👎

  • LFO on 24/08/2022 - 11:17
    +2

    Butthurt Ensues

    Priceless !!!!
    Thank you :-)

  • Zaphod42 on 24/08/2022 - 15:30
    +5

    China car bad? Where do you think Tesla’s are made?

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