Credit Card (Qantas edition) Pro-rata refund of annual fee list

Koipanda on 25/08/2022 - 14:14
Last edited 25/08/2022 - 19:59

Hi all,

I went on a bit of a CC (Qantas) craze and racked up a nice sum of Qantas points.

Just want to share with you all the CC that allows Pro-rata refunds of the annual fee:

  • Qantas Premier Platinum - Pro-rata refund via telephone. You will need to call them up and ask for it. My account is about 1 and a half months old post-annual fee. I am getting about $190 back from $225. They will send the refund via cheque.

  • Westpac Altitude (Qantas) - Pro-rata refund via telephone & Live chat. You will need to ask for it. My account is about 2 months old post-annual fee and I was able to get the full annual fee back ($49). They will transfer it to a nominated bank account within 3 bd.

  • NAB Qantas Premium Card - Pro-rata refund via telephone & Live Chat. You will need to ask for it. My account is about 2 months old post-annual fee and I was able to get the full annual fee back ($250). They will transfer it to a nominated bank account within 10 bd.

Other users experience

  • @Autonomic - ANZ - telephone - Full refund after 2 months post-annual fee payment.
Financial Credit Card

Comments

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  • Koipanda on 09/01/2024 - 23:15

    Can confirm Westpac still offers full refund of the card fee if you cancel via telephone within the first month.

    • 4
  • Autonomic on 25/08/2022 - 14:51

    ANZ refunded me the total annual fee of their FF black card.

    • 3
    • Koipanda on 25/08/2022 - 15:38

      How long after paying for the annual fee did you close the account? Ill add it to the list :)

      • 0
      • webtonmoy on 25/08/2022 - 15:51

        I need to know that too, thanks.

        • 0
        • Ehty on 25/08/2022 - 18:55

          Yes, just got approved for ANZ black and need to know too!

          • 0
      • Autonomic on 25/08/2022 - 19:18

        I was charged annual fee on first statement. Called to refund it on as soon as I received second statement and points.

        Opened 28/6 & closed 17/8. Annual fee was charged 12/7 I believe.

        • 0
  • ozBfrugal on 02/07/2024 - 14:40

    Like a few people here, I rang up asking for a refund and was denied. Escalated to a manager and they too said no deal because I had received lounge and bonus points.

    Anyway I called back again and this time I asked to downgrade to their Everyday card which has a $99 fee. More importantly when you change products, you get an annual fee pro-rata refund of the old card back but obviously you still need to pay the new card annual fee.

    https://support.qantasmoney.com/change-my-product/what-will-…

    So all up for 100k points cost me $349/12 + $99 = $128. A more palatable alternative if you get rejected for an outright refund.

    • 3
    • ozBfrugal on 11/07/2024 - 18:04

      So I received my new card today and activated it and there were no issues. I was even able to use my old card leading up to getting my new card.

      It turns out the annual fee was prorated refunded on 2 Jul. 2 months was charged so got a refund of $290.83. A somewhat nice surprise is that only 10 months of my new annual few was charged which was $82.50.

      I might see if I can get a further refund later in the month when I look to cancel my new card altogether…haha

      • 3
      • tim9800 on 22/07/2024 - 16:53

        Nice. Did the pro-rated refund get credited automatically or did you have to ring them up and get them to do it manually?

        • 0
        • ozBfrugal on 23/07/2024 - 13:30

          It was all done automatically.

          • 1
          • vawiyoci on 18/09/2024 - 14:03

            @ozBfrugal: May I ask what was the reason you gave them for downgrading to the everyday card? Or did they not try to retain or badger you about it? Thanks.

            • 0
            • ozBfrugal on 19/09/2024 - 16:33

              @vawiyoci: I don't think they asked me. If they ask just say it's not the right product for you. They don't care really since you're still sticking with them. I tried cancelling the new card and asking for a pro-rata refund on that and no go haha

              • 0
              • vawiyoci on 19/09/2024 - 17:12

                @ozBfrugal: All good thanks for that. I'm just getting ptsd from trying to close a citi product awhile back where it felt like it was going in circles on the phone from them reading the customer retention script about how great the product is and what you'd be losing out on and are you really really sure yadda yadda lol.

                • 0
    • Koipanda on 02/07/2024 - 18:22

      Thats a really good hack

      • 2
    • clayaa on 03/07/2024 - 09:53

      Nice work! This would be a really good alternative. I am wondering if you are able to ask for AF Refund on the downgraded card considered you dont receive any bonus points on that :)

      • 1
      • ozBfrugal on 03/07/2024 - 10:47

        Haha didn't think of that. I'm definitely going to give it a crack and update with what happens.

        • 2
    • Autonomic on 02/07/2024 - 15:09

      Nice work. I wonder if this works with their Titanium card too?

      • 0
      • ozBfrugal on 03/07/2024 - 08:56

        Yes it would but keep in mind you would pay at least a month of the annual fee, maybe 2. I'm not sure exactly what I'll get charged as the refund won't be processed until I activate my new card.

        If you can get the bonus 30k points with the Platinum card if it's your first points earning card in 12 months then I think it's better value than the Titanium card.

        Bonus QF Points Effective AF QFP/$ AF Min Spend QFP/$ (AF+Min Spend)
        100,000 $128 780.74 $3,000 31.97
        70,000 $128 546.52 $3,000 22.38
        150,000 $199 753.77 $5,000 28.85
        • 0
    • tim9800 on 07/07/2024 - 11:18

      Awesome find. Was about to cycle onto ANZ ff black but this is just straight up better points per dollar. And no PITA calls from ANZ

      • 0
      • clayaa on 08/07/2024 - 10:39

        FYI NAB has stop giving out annual fee.

        • 1
      • cyruslol on 14/08/2024 - 12:34

        any luck with Anz?

        • 0
        • tim9800 on 26/08/2024 - 16:58

          I didn't do ff black this time around but have gotten a prorated refund from them in the past. It's possible that ANZ has cracked down on this but I don't know

          • 0
  • clayaa on 11/08/2023 - 10:04

    Got an annual fee refund on ANZ Rewards Black

    • 2
    • Koipanda on 24/08/2023 - 17:34

      Can you let others know how you did it? Ie, method of communication, what you said etc.

      • 0
    • drhip on 25/08/2023 - 08:34

      How !!! We were rejected for a pro rata refund 12 months ago…

      • 0
      • clayaa on 25/08/2023 - 20:42

        I might need to update next month when I got the latest statement. I have called them and they said they will give a pro rata refund. However, the online customer said that they will not give refund as I have received the rewards. So will update next month. :)

        • 0
        • drhip on 25/08/2023 - 21:29

          Cool!!!

          • 0
          • clayaa on 28/09/2023 - 20:19

            @drhip: Update on this: Managed to get my $320 AF refund.

            • 0
            • krazek on 03/10/2023 - 16:00

              @clayaa: Any tips on how? Just keep calling until someone agrees to give the refund?

              • 0
              • clayaa on 04/10/2023 - 07:50

                @krazek: I just called them, might as well got lucky on the first try.

                • 0
  • howtocreditcardchurn on 11/01/2024 - 01:08

    Can also confirm St.George also offer full refund on annual fee when cancelling over the phone within the first month

    • 2
    • curintia44 on 12/01/2024 - 19:30

      Points in the first month too?

      • 0
      • howtocreditcardchurn on 13/01/2024 - 18:02

        Yes, full points in the first month and then full refund after first statement period.

        • 1
    • bayleyb on 14/02/2024 - 11:30

      Thanks mate! Just read your comment and gave them a call to close an Amplify Platinum.
      $99 refunded and just let them know I don't use the card anymore. Open since Mid December 2023.

      • 0
    • 76F on 18/07/2024 - 23:24

      Still working as of July 2024. Received $139 back for St. George Amplify Qantas Signature after I received my first statement.

      • 0
  • Outrageous on 08/06/2023 - 13:11

    I was not successful in getting a prorata refund for Qantas premier platinum. The consultant even said that they weren't able to do it since 'i have received the bonus points already'.
    Seems like they are cracking down.

    • 1
  • [Deactivated] on 13/06/2023 - 15:29

    I was able to get a refund on the following cards.

    Westpac Altitude Qantas Black
    ANZ Frequent Flyer Black Qantas
    NAB Qantas Rewards Signature
    Citi Premier Qantas
    St George Amplify Qantas Signature
    Bankwest Qantas Platinum Mastercard
    HSBC Platinum Qantas Card
    Coles Rewards Mastercard

    Also for AMEX you can receive 30k MR points on the AMEX Explorer card if you ask for something to prevent you from canceling. Then as soon as you receive them cancel anyways.

    Hope this helps

    • 1
    • Outrageous on 13/06/2023 - 17:15

      When did you get refund from
      NAB? I attempted last week through live chat and was declined.

      • 0
      • [Deactivated] on 13/06/2023 - 18:00

        It was in November last year. They actually offered it to me without me even asking. So maybe things have changed

        • 0
  • jraj on 24/08/2023 - 16:56

    Was declined in annual fee refunding my ANZ Rewards Black Qantas FF. Had the card for 3 months (2.5 if using the date of annual fee as the basis). Tried using the "why should I pay for 12 months when I only had it for a few months", to which they said the system would not let them as I had achieved the promotional offer. Tried mentioning that I was using it for big purchases rather than promotional points, but they would not budge. Did not bother to ask to escalate.

    • 1
    • Koipanda on 24/08/2023 - 17:34

      Was this via phone call?

      • 0
      • jraj on 24/08/2023 - 18:24

        Yes via phone. Ended up calling them back. They mentioned it's up to the banker's discretion. (So not a system…)

        • 0
        • Koipanda on 24/08/2023 - 19:45

          I think it might be worth calling back and seeing if the next rep will do it for you.

          • 1
          • jraj on 27/08/2023 - 13:14

            @Koipanda: Called back the same day. The next person was not able to reverse the decision even if they wanted to. Next step was to submit a complaint case which I have done.

            • -3
            • onceupon8 on 27/08/2023 - 18:24

              @jraj: Whilst this site is about getting bargains, submitting a complaint to try and manipulate the system to get something that you aren't entitled to as per the terms and conditions of the offer isn't OK in my opinion. You get free bonus points or cashback etc and to then try and get a fee reversal or pro-rata fee reversal is going too far. Asking is probably OK - but if they say no - accept it. Yes they are a big organisation - but you need to act with some decency. Complaints should be made for genuine grievances.

              • 2
              • jraj on 28/08/2023 - 03:20

                @onceupon8: Fair feedback and thanks for putting things into perspective. My basis for the complaint is that if others have managed recently to get a refund on the same criteria, why have I been declined? Even the second rep had suggested submitting a case, which I agreed to, rather than the other way around.

                I had not originally read through the full T&Cs that has been quoted below. It answers the refund question pretty clearly (maybe it was added recently/maybe it was always there).

                It will be good to find out if there was any other factors I was not told originally that affected the decline. Otherwise I won’t proceed much further with the complaint.

                • 0
    • drhip on 25/08/2023 - 08:34

      ANZ has stopped the pro rata refund around 1-2 years ago… We had the same conversation as yours a year ago…

      • 0
      • howtocreditcardchurn on 25/08/2023 - 18:59

        I had ANZ refund my annual fee for Qantas Black card 7 months ago with no questions asked. Maybe because it was reward points and not Qantas?

        • -1
  • OnlyHans on 18/01/2024 - 19:06

    Westpac - online chat approved refund of the whole (discounted) annual fee.

    ANZ - phone help said they'd submit the request for refund of the whole annual fee. Result tbc. Not expecting it but never hurts to ask.

    • 1
    • prankster on 29/01/2024 - 09:13

      oh nice, did you manage to get it?

      so i applied for the ANZ Frequent Flyer Black Credit Card 110,000 Qantas Points and $100 Back with $5,000 Spend in First 3 Months, $425 Annual Fee "https://www.ozbargain.com.au/node/795434" but after cancelling after 3 months, they would only give me a pro rata refund so im only getting back $215 so in the end (assuming i get the refund) it would've just costed me $110 to get 110k qantas points (concidence on the 110 number lol)

      i noticed this one currently one ANZ Frequent Flyer Black Credit Card 100,000 Qantas Points & $250 Back with $5,000 Spend in First 3 Months, $425 Annual Fee "https://www.ozbargain.com.au/node/814239" which is not bad too if you can get the refund after.

      But yeah the lady i spoke with ANZ said because you got the rewards plus the cashback, you not eligible but i argued with her lol of course YMMV

      • 0
      • OnlyHans on 29/01/2024 - 19:43

        oh nice, did you manage to get it?

        Don't know. ANZ closed off my internet banking immediately so there is no way of seeing the card balance.

        The card closure letter states "If you have a balance in credit we will send you a cheque for the closing credit balance of the account (unless those funds have been remitted as unclaimed money in accordance with the law)."

        Hopefully a cheque will turn up one day out of the blue.

        they would only give me a pro rata refund

        Any amount is a bonus.

        • 0
        • OnlyHans on 19/02/2024 - 21:20

          Received a final statement with nothing to indicate refund of the annual fee, but still hopeful :)

          • 0
          • firestint on 07/03/2024 - 12:48

            @OnlyHans: Hi did you get the refund in the end? Just called them, the rep said they will credit the annual fee and reward program fee as refunds back into my credit card account but like you said there's no way to check given the account doesnt appear in online banking anymore

            • 0
            • OnlyHans on 07/03/2024 - 22:32

              @firestint: Nothing received yet. I should give them a call.

              • 0
    • kokoikaka on 17/02/2024 - 12:18

      Tried to get refund via Westpac online chat but failed , tried again with another person online but both pointed that I have received the bonus point therefore they cant refund the fee.

      • 0
      • OnlyHans on 17/02/2024 - 21:47

        That sucks. Maybe try phone if you can be bothered.

        • 1
        • kokoikaka on 19/02/2024 - 09:36

          Just gave them a call, and they approved the full refund for $124!

          • 0
          • OnlyHans on 19/02/2024 - 09:53

            @kokoikaka: 👍

            • 0
          • OnlyHans on 19/02/2024 - 21:30

            @kokoikaka: Very well done if you got the Qantas rewards program fee refunded in addition to the annual fee.

            • 0
  • Koipanda on 06/03/2024 - 19:28

    Qantas Premier Platinum Card - Called and was denied a refund.

    Will try again tomorrow. I feel like these depends on the REP you get.

    • 1
    • Koipanda on 06/03/2024 - 23:31

      Tried a second time - Denied.

      Maybe ill try during Aus business hours.

      • 0
  • Duckie2hh on 26/03/2025 - 16:06

    Can confirm ANZ offers pro-rata refund. I got it through their chat.

    • 1
    • vawiyoci on 02/04/2025 - 14:50

      What was your process? Did you initiate the closure yourself through internet banking first then asked for refund through chat afterwards or did both through chat? Did they mention anything about this being a one-time goodwill gesture etc?
      Personally it's still incredibly hit and miss as I applied and closed around the same time as several relatives and it was mix of declined and offered refunds. Even if you mention others getting offered refunds and it was still firm no's.

      • 0
  • jhnsta on 25/08/2022 - 14:47

    Nice one - I'm about to hop on a new card soon after completing my ANZ Black spend (unsure if they pro-rata refund but will update accordingly if yes)

    • 0
  • twaza on 26/08/2022 - 16:49

    I just cancelled my NAB Qantas Premium Card last month on live chat and didn't ask for it and got the pro-rata refund of the annual fee.

    • 0
    • AFOS on 04/09/2022 - 21:25

      Sorry, just curious, where did your refund landed to if you never asked for it?

      • 0
  • ol mate on 27/08/2022 - 10:58

    Qantas Premier Platinum - Pro-rata refund via telephone. You will need to call them up and ask for it. My account is about 1 and a half months old post-annual fee. I am getting about $190 back from $225. They will send the refund via cheque.

    Pretty sure this is a white-label (former) Citibank card. I've found that Citibank will refund as long as you ask for it (I did it via Livechat on a Citibank Premier).

    You can also use Payall and earn points (at 0.5/$1) whilst paying to a bank account - not sure if it counts towards min spends though.

    • 0
    • vetopower on 05/09/2022 - 13:30

      You can also use Payall(www1.citibank.com.au) and earn points (at 0.5/$1) whilst paying to a bank account - not sure if it counts towards min spends though.

      It does.

      • 0
  • Noppy on 29/08/2022 - 07:43

    Im guessing AMEX don't offer any of these refunds as they have travel credit in some of their card offerings? Is it just me or their personal cards their offers don't seem great at the moment.

    • 0
    • Koipanda on 05/09/2022 - 13:43

      It also harder to grind for AMEX. If you're getting AMEX, i recommend doing for LT and do it for their benefits.

      • 0
      • vetopower on 05/09/2022 - 15:32

        I'd still recommend churning AMEX. Yes, you have to wait 18 months between cards, but each sign up bonus is typically 120K+ QFF points. No way you're going to get that from regular spend on AMEX during the 18 month cool off period unless you are putting business spend through it.

        • 1
        • Poolprouk on 04/10/2022 - 13:07

          Rather than churn I tend to downgrade to the fee free card, a few months later I get an incentive to take out the ultimate card again. works out at about the same as getting the churn deals but you get to keep the amex card and benefits throughout.

          • 0
          • tess1988 on 04/10/2022 - 14:30

            @Poolprouk: How much do you spend on your card, also do they email you the offers?

            • 0
            • Poolprouk on 04/10/2022 - 21:55

              @tess1988: 2-3k a month. When you say offers do you mean card upgrade offers (answer is no, usually mailed) or the normal $10 off $100 spend type offers (yes).

              • 0
              • gym on 05/10/2022 - 07:18

                @Poolprouk: Are the upgrade offers as good as the sign up bonuses(that have the 18 month wait)? How long after downgrading on average to you get an upgrade offer?

                • 0
                • Poolprouk on 05/10/2022 - 09:48

                  @gym: Last deal was 60K QF points (3K in months spend) with I think a $200 discount off the annual fee. I usually get these on average 3-6 months after downgrading. I think the first time was 6 months and the subsequent 2 times about 4 and 3 months respectively. (first 2x was 40K points)

                  https://www.ozbargain.com.au/node/694661 similar deal.

                  • 0
                • 76F on 05/10/2022 - 10:36

                  @gym: The upgrade didn't trigger a credit check either so that's a plus.

                  • 0
    • [Deactivated] on 13/06/2023 - 15:23

      Amex will not refund your annual fee. But you can ask them for something to sweeten the deal to prevent you from cancelling. Last time they gave rewarded me with 30K MR points for not cancelling. The points arrived the next day, I spent them and cancelled a week later. Its always worth asking

      • 0
  • blueyez on 29/08/2022 - 14:25

    Thank you, didn't know this was a thing. Still waiting for better bonus point offers to pop up though, trying to pick wisely for the next churn

    • 0
  • tajid on 14/09/2022 - 21:51

    What about St George?

    • 0
    • Autonomic on 15/09/2022 - 10:26

      Bank SA refunded me a $29 annual fee.

      • 1
  • blueyez on 18/09/2022 - 21:42

    Westpac waive the annual fee generally if you are a customer already - just need to apply via online portal =)

    • 0
    • Untalentedllama on 10/06/2023 - 23:08

      Can you tell us more? I tried to call someone about my annual fee in December for my Westpac altitude Qantas platinum and they said no dice

      • 0
      • blueyez on 11/06/2023 - 19:53

        Generally it's when you first apply and only for the first year, either a fee waive or reduced fee. The card page should show you the offer applicable for existing customers

        • 1
  • BuyLowLetsGo on 22/09/2022 - 13:44

    Any idea if this would work on the NAB Qantas Rewards Signature card instead?

    • 0
    • Team Ozgiftcards on 24/09/2022 - 13:15

      Yeah I got a refund on that when closing the account

      • 1
      • BuyLowLetsGo on 24/09/2022 - 16:19

        Thanks for confirming!

        • 0
  • 76F on 04/10/2022 - 01:46

    Got $425 annual fee refund for ANZ FF Black, four months after approval. Asked via live chat and they transferred it to my bank account.

    • 0
    • xdivino on 24/08/2023 - 19:47

      i'm in the process to close out my ANZ FF Black now, am i better to ask via chat or just close it out in the app then ask?

      • 0
      • 76F on 24/08/2023 - 21:18

        I usually contact them before cancelling.

        • 1
  • MrMarket on 05/10/2022 - 19:34

    interesting I just got a citi Prestige card for booking hotel and plane tickets and get points and free access to lounge,
    I will see if I can cancel them when I come back and get a refund :-)

    • 0
  • Gazpacho on 10/10/2022 - 23:03

    Great thread. TY all for sharing your experiences.

    • 0
  • wqepoi on 03/11/2022 - 11:37

    Thanks for thoughts

    • 0
  • blueyez on 05/11/2022 - 01:40

    This is great but now makes life harder trying to pick the next Qantas card lol

    • 0
  • robintod on 06/12/2022 - 15:02

    Any idea on pro-rata refund for Qantas Premium Titanium?

    • 0
    • wikiwiki on 11/01/2023 - 19:31

      Would like to know this also

      • 0
  • robintod on 06/12/2022 - 15:36

    Looks like NAB refunds no longer apply.

    https://www.australianfrequentflyer.com.au/nab-ends-annual-f…

    • 0
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