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eBay Best Price Guarantee on New Fixed Price Items: Credit on Difference of Competitor Price + 5% off (Max Claim $150) @ eBay AU

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eBay Best Price Guarantee on New Fixed Price Items: Credit on Difference of Competitor Price + 5% off (Max Claim $150) @ eBay AUAffiliate
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HamBoi69 on 10/09/2022 - 09:01 pages.ebay.com.au (2287 clicks)
Last edited 11/11/2022 - 11:24 by 1 other user
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I had no idea that this existed until I stumbled across it on the eBay sales page. As it's older than 6 months thought it qualified for a repost so as to remind fellow OzBargainers about it! Full credit goes to TA and previous posters for the title and description. You price match from retailers like Officeworks and Amazon!

Full list of qualifying online stores here

We’re so confident in our seller’s prices that if you buy on eBay and then find it cheaper on an approved retailer's website, we’ll beat it by 5%. That’s our guarantee. Available on all new, fixed price items.

Found it for less within 48 hours? Claiming is quick and easy:

  • Make sure you have your item ID from your eBay purchase (found in your order confirmation) and a link to the identical item on the Approved Retailer's website.
  • Chat to or call our customer service team and they’ll check the Approved Retailer's website and our T&Cs to ensure the product is eligible.
  • If approved, we’ll give you a voucher to spend on eBay. The voucher amount will be the difference in price + 5% off the online retail website's price*. Happy shopping!
  • *Max discount $150, claim limits apply.

Which online retail websites does the eBay Best Price Guarantee apply to?

  • The Best Price Guarantee covers over 120 of Australia’s top retailers. See details of approved online retail websites here.

What does Best Price Guarantee cover?

  • You are covered for the difference between the price you paid on eBay (including shipping costs), and the price of an identical product (including shipping costs) on an approved online retail website + 5% off the online retail website's price. For example, if you purchase a product for $100 on eBay and find it on a online retail website for $90, customer service will issue you a voucher for the difference in price ($10) + 5% of the online retail website's price (5% of $90 is $4.50). So the total voucher value will be $14.50.

Are shipping costs included in the eBay Best Price Guarantee?

  • Yes. We compare the full transaction cost including shipping on eBay.com.au and the online retail website in order to determine if a Best Price Guarantee is warranted.

How does eBay reimburse me if I find an identical item for less on an approved online retail website?

  • If eBay’s customer service agent can confirm the difference in prices, eBay will provide you with a voucher. Upon confirmation, you’ll be issued with a voucher that can be used towards your next eBay purchase. Vouchers will expire within 90 days. eBay reserves the right to cancel them in the event that a purchase is cancelled or returned. eBay also reserves the right to deny claims in the event of buyer abuse/fraud and seller abuse/fraud.

Does the guarantee apply to the listing price or the price I actually paid for the Eligible Product?

  • Our guarantee applies to the price that you actually paid for the Eligible Product (including shipping costs) after applying any valid voucher, coupon, discount code or credit. If, for example, the Eligible Product was listed for $100 on eBay, but you paid $80 after applying a discount code, the price on the Approved Retailer’s website must be less than $80 for you to be eligible for a price difference voucher.

Who does this offer apply to?

  • This offer only applies to all eBay users who have an Australian shipping address and have purchased a new, fixed price product on eBay.

What happens if an item is returned?

  • If you decide to return the item, you’ll be refunded the purchase price minus the refunded amount subject to this offer.

Is there a maximum voucher amount that I can claim?

  • Vouchers are capped at $150 per claim and there is a Claim Limit of 1 per day and 10 per month.

Enjoy and hopefully, it helped to remind a few people!

Other

Related Stores

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Comments

  • Bargains4days on 10/09/2022 - 09:03
    +5

    Lol eBay is doing a Bunnings

    • USER DC on 10/09/2022 - 10:35
      +16

      No its not the same,

      eBay issues a crappy voucher (which you cannot stack with any other discount) which expires in 30 days from issue (that's only if eBay actually approve the reimbursement), need ands you to find another competitor with lower price within 48 hours on purchase. Try doing that when eBay isn't on chat, and you get a damming amazing price @ a competitor who's so likely to run out (you know that but may not). They also will only beat from a list on retailers unlike bunnings who'd beat a lot more. Voucher is capped at $150.

      Bunnings issue a on the spot price decrease by 5% of the competitor. At bunnings I have had luck with them price beating stuff even when other competitor had very little stock, or mistakenly put wrong price on website, and they take a lot lot less time to do a price difference.

      • incipient on 10/09/2022 - 11:05
        +4

        Bunnings definitely can afford to be a lot more liberal with their pricing:
        1) bunnings sell out themselves so actually take a lot more profits on a sale
        2) a lot of bunnings items are very high margin stuff out of China so 5% discount they can easily wear.

        But yeah the ebay conditions/code is a bit restrictive…

        • Gorby on 09/09/2023 - 09:36
          +2

          Bunnings' usual trick to avoid this is very slightly different Bunnings-exclusive lines of products so you can never quite say it's an identical product

          • cobknob on 09/09/2023 - 11:51

            @Gorby: Yes. The monopolising kings way of avoiding their useless 5% pricebeat! - At least officeworks pricebeat works. And with ebay which I didn't know of, at least u get credit value - buy something small.

            • toadbload on 09/03/2024 - 11:58

              @cobknob: officeworks wont even price beat some retailers who have a product sku 1 digit off, even though its the exact same product but it has some minuscule difference (ie manufactured in a different country) exclusive to officeworks.

              and from my personal experience they wouldn't price beat amazon since it wasn't an "Australian retailer", although it might just be the specific manager and rep making an excuse not to, since the price difference with the PBG was about $100 off their retail price.

      • poppingtags on 10/09/2022 - 11:57

        Yup - the voucher can't even be stacked with any of their promo codes, this is just marketing disguised as value.

      • chinaman on 10/09/2022 - 16:18

        Agree. Whole lot of effort if all timings go your way.

      • kaboom mel on 09/09/2023 - 11:18

        Bunnings price match policy in shit in my opinion. I went to their store the other day to buy some something and decided to get some power boards as well which were cheaper on Amazon. I thought i will just price match it.

        I was declined price match due to a stupid reason which makes the price match policy pretty much pointless. Provided you get pass the SKU exact match checks which they took 10 mins for. For them to match/beat the price, i should be able to receive the item on the same day. i.e. either i can buy it from another shop nearby or pay express shipping So for Amazon, they wanted me to include the price of same day shipping for price comparison. Most online retailers don't even have an option for same day delivery. And this was at 4pm at that point, they told me as there was no way i can get an item delivered to me on the same day or i could drive to another shop (incase another store had it cheaper for ex) so they cant price match. I argued at their stupidity and practicality of this policy which makes most of the price matches impossible to do. At that point but couldn'tt be bothered after that and just ordered of Amazon using prime.

        Secondly, i was told even if the price is cheaper online, it is still at the discretion of the manager and if they are selling below cost, then they won't honor it.

        This was at Bunnings Moorabbin

        • Child on 09/09/2023 - 17:23

          The policy was updated a few months ago to include items that don't have same day shipping, so they should have matched that. See https://www.ozbargain.com.au/node/759675
          Majority of staff don't know about the updated policy though, so you usually have to show them their own website.

    • PlaunsJanus on 11/09/2022 - 04:33

      Lololololololol

  • Iluvfreebies-freeDel on 10/09/2022 - 09:09
    +1

    Available on all new, fixed price items.

    What does this mean?

    • elli0t on 10/09/2022 - 09:12
      +7

      Brand new items and no auctions

      • Iluvfreebies-freeDel on 10/09/2022 - 09:13

        Got it. Thanks.

      • pennypincher98 on 10/09/2022 - 09:46

        This also excludes best offers right? I'm assuming so as they're not fixed.

    • USER DC on 10/09/2022 - 20:13

      i was in past able to get credit on a seller selling USED Kogan powerbank, when the kogan itself was selling a NEW one for like 10-15 $ cheaper with free delivery

  • Ironman01 on 10/09/2022 - 09:23
    +1

    To be clear, ebay is price matching a private seller with their approved sellers? For example, seller x is selling iphone 14 for say $2000 but mobileciti is selling it for $1000. I can then go to ebay chat to get a diff of $1000+5%. (Max $150 i know)

    Is that how it works?

    • pmt0912 on 10/09/2022 - 09:28

      I did that before, this is what i got:
      You will have to pay $1xxx ( they will issue an code 5% off , you apply on $2000). Another voucher will be sent to you separately for the difference

    • Magicmannn on 10/09/2022 - 09:28

      They issue you a $150 voucher to your account. You don’t get $1000 back.

  • ranma241 on 10/09/2022 - 09:32

    Not possible as they changed the seller too high for final fee over 12% I include this fee in the listing item

    • elli0t on 10/09/2022 - 10:03

      Can you please elaborate/explain this? Is the 12% mentioned in the T&C?

    • USER DC on 10/09/2022 - 10:51
      +1

      seller's price doesn't have anything to with ebay's best price guarantee. sure though eBay can accuse buyer of playing games if the difference is too big, and buyer end up getting nothing at price beat, NOR Any cancellation if seller rejects cancellation request.

      • elli0t on 10/09/2022 - 12:21
        +1

        If possible, do it on eBay Plus items so you get free returns if they deny the claim lol

  • juzz0 on 10/09/2022 - 09:39

    Clear as mud reading all that. As an aside I have been searching for a good deal on the Dyson hairdryer as a gift, but it's been around the $600 mark for ages. I think I saw it once a year or so ago for $479 or $500 but since then it's just been $599. So, I find it strange Ebay would use that as the example of some 'best price' concept considering that's been the standard price across all retailers for about a year.

    I must admit it looks futuristic so maybe good for marketing but I had my hopes up until I clicked and $600. I can't justify that spend + don't have the spare cash.

    I assume Dyson have tight controls on its pricing which really makes it one of the worst examples for this Ebay promotion as many retailers, although they have it as $599 (same as Ebay), they include a GC or other incentive (HN has a $50 for instance) so the idea of 'best price' a bit hollow, especially when it comes those hairdryers.

    • Jackson on 10/09/2022 - 10:36
      -3

      Your real issue here is paying 600 for someone else's hair dryer

  • Ebaygiftcards on 10/09/2022 - 09:48
    +10

    It’s troublesome to get them to approve the price guarantee claim. The online ebay agents aren’t trained properly and have incorrectly denied my claims on at least 3 separate occasions because the approved retailer had the item on sale. WTF?

    • elli0t on 10/09/2022 - 10:02
      +1

      Same here

    • PeppaCat on 10/09/2022 - 10:31
      +1

      me too. It’s near impossible to get request approved

    • USER DC on 10/09/2022 - 10:44
      +1

      Yea, same been denied multiple times based on stupid agents,

      other times got the actual item OOS while waiting for eBay to actually do price beat.

      Sometimes, they had even said stuff like my account is related to seller and they wont issue me credit, (when before another agent said yeah its eligible), there was no connection btw me and seller in any way, dude.

      Sometimes they will claim stuff like e.g. its amazon US selling so they wont price match amazon US on amazon AU ? or its in US dollars (when you can convert it in AUD on actual website itself)

    • KLF23 on 10/09/2022 - 11:12
      +1

      I believe that it isn't that the agents aren't trained properly, it's that the training directs them to make it as difficult as possible.

      It's the same with eBay plus. You get a voucher prompt pop up saying that you'll get a voucher when you sign up. Then you don't receive the voucher and the agents say that you weren't eligible.

      It's not a bug, it's a feature.

    • I Smell Pennies on 11/09/2022 - 00:12

      According to T&Cs, sale items are not covered by the price beat guarantee. The website you are trying to beat must not show any sign that it is on sale.

      Sometimes you may get lucky and the agent is incompetent and still gives a voucher but most will say no if it says “sale”

    • vash12 on 09/09/2023 - 09:53

      Indeed

  • aerona on 10/09/2022 - 09:53

    I think you need to use all the credit in one go

    • Ebaygiftcards on 10/09/2022 - 09:53

      That is correct

    • aerona on 10/09/2022 - 09:54
      +5

      .

      If you use the voucher to buy multiple items and refund one. You won't get your refund back.

      There were just too many flaws and too many catches. Customer service won't help you either.

      • toomuchdogfur on 10/09/2022 - 11:27
        +3

        Exactly this. They deliberately issue a voucher instead of a gift card to avoid laws surrounding gift cards regarding expiry dates and refunds.

        Voucher pretty much means "we're giving you a discount out of the goodness of our hearts, so you're going to accept our crappy T&C's around this and enjoy it"

  • akte on 10/09/2022 - 09:53
    +4

    Not really recommended unless they changed. They issue you the difference in voucher which you can't use with other voucher.

  • WayneOZ on 10/09/2022 - 10:28
    +6

    You'll end up a stack of eBay vouchers with limitations, which also means when you paid more on eBay the difference still goes nowhere but their pocket. Is this the right translation of their propaganda? OK imagine when you ask for a price match/beat at JB the store rep checks and tells you: pay our price and wait here, I'll find you some gift card.

  • toomuchdogfur on 10/09/2022 - 11:13
    +8

    eBay doesn't deserve the promotion it is getting for this post. Numerous people who have actual tried it have posted in this thread and the previous one about how crappy the process is.

    And come on, 48h window? Anyone who is going to bother looking up prices immediately after they purchase something, would probably have looked up prices before they purchased on the first place!

    And all this for a maximum possible benefit of $7.15 (5% bonus on the maximum $142.85 difference that can be claimed due to the $150 credit limit). Seven bucks for your time arguing with eBay customer support.

  • cnut on 10/09/2022 - 11:43
    +1

    I did this once and got a $120 voucher or thereabouts, however be aware that:

    1) You have to make the claim within 48 hours. So you could in theory hunt down a product, get it a bit more expensive on eBay and immediately claim this
    2) There's limitations to the voucher, including not being able to use it with other discounts such as 20% off codes - so basically usable on full price items
    3) It expires a few months after.

    Otherwise, at least in my experience, it was a quick and easy process to claim when I found out about it.

  • leeroys_dad on 10/09/2022 - 11:45
    +1

    I have tried, 99% successful, and this is what I do

    -hop on chat
    -ask if the item is eligible for BPG
    -make sure the competitor website doesn't show it as a sale, or a crossed out price with a sale price. It has to look like the normal price (this is a recent change on what's eBay's criteria)
    -if approved, all them to wait while you purchase
    -then wait for voucher

    • kungfupanda on 10/09/2022 - 12:38

      how about the 1%? what happened?

    • Ridiculous Panda on 10/09/2022 - 13:01

      99% success rate is only mathematically possible if you did this at least a 100 times.

      • leeroys_dad on 10/09/2022 - 13:10

        It's probably close to 100 tbh

        The 1% was when they switched from accepting any lower price to ones that don't appear as sale items

      • ezzaf on 10/09/2022 - 13:20

        68 times. 67 out of 68 = 99% when rounded to the nearest whole number.

        • Ebaygiftcards on 10/09/2022 - 15:04

          That’s a lot of claims. Surprised account hasn’t been flagged by eBay lol

    • Ebaygiftcards on 10/09/2022 - 13:41
      +2

      The issue with the approved retailer having it on sale or discounted is that the agent immediately thinks that it is an exclusion. The T&Cs does say that an item is not eligible for price guarantee where "a volume or lot discount is applied". This exclusion makes sense as a bulk discount is not the same a discount from a normal sale. However, the dumb ass agent sees the word 'discount' and immediately comes to the conclusion that ALL discounts are not eligible. They are dumb ass.

    • TheGman101 on 09/09/2023 - 09:46

      “All them to wait while you purchase” huh??

  • adam on 10/09/2022 - 12:05

    ebay used to sell ebay gift cards on their site & you could buy a gift card with the voucher you received, allowing you to get around the short expiry of the voucher. They currently aren't selling them though, although they say it will return in the future.

    • leeroys_dad on 10/09/2022 - 12:09
      +1

      They used to use on PayPal cards too eg wish

      • Ebaygiftcards on 10/09/2022 - 13:43

        They won't return, as PayPal had moved the sale of these gift cards from its eBay store to the Paypal website.

  • truetypezk on 10/09/2022 - 13:30
    +3

    I like to double dip this with a price protection credit card. Pay the high price first, claim the difference and claim a voucher. Need to keep a record as you can easily exhaust your annual limit on the price protection credit card.

  • I Smell Pennies on 11/09/2022 - 00:14
    -1

    I’ve managed to price beat many scam sellers on Amazon who sell at super low prices and have all been successful.

    Previously got many steals such as Pokemon boxes for $99 that go for $250+ on eBay

    It’s an awesome deal

    • ctg on 11/09/2022 - 10:40

      So you’re a scam buyer? 🙃

    • truetypezk on 12/09/2022 - 01:00
      +1

      Ebay is full of awesome deals with so many $300 and $1000 discount coupons flying around.

  • inherentchoice on 12/09/2022 - 05:29

    Will they match approved retailers with free click and collect at their local stores, if I buy an ebay item that's posted to me?

  • stuarty9 on 29/09/2022 - 22:11
    +1

    BPG has worked well for me a few times now.
    I get confirmation prior to purchasing the item and once I’ve got the confirmation I purchase it right then and there whilst the person stays on chat and they issue the voucher right away. In the earlier days a few reps actually issued the voucher prior to me even buying the product lol.

    • spedohero on 30/09/2022 - 00:49

      Do you have to present the item listing with cheaper price?

  • c9 on 09/09/2023 - 12:04

    Any min spend on the voucher?

    • leeroys_dad on 09/09/2023 - 12:41
      +1

      No but you lose the remaining

  • Covid19 on 26/09/2023 - 13:10

    In the past, I was able to get the voucher issued for the item price(before eBay discount voucher was applied).
    Went to do a price guarantee claim today, but the agent is saying can't do it. Can only do it on the total transaction cost.
    It was a nice loophole! Looks like they closed it now.

  • Sven Viking on 09/03/2024 - 12:15

    Just be aware that if you find a deal eBay considers to be unreasonably good, eBay Support will find a series of excuses (even if directly contradicted by the facts or their written terms) to refuse to provide the refund.

    Edit: Not price matching a scam seller like some are mentioning above, but major Australian retailers in my case. The price difference was just unusually large. I argued that what they were saying went directly against their advertised terms, they eventually referred it to a superior, and by the time the superior responded they gave a completely different excuse (that JB HiFi didn't count due to the way they advertise all prices, despite my having provided multiple retailer prices during the original conversation) and said the price guarantee time limit had since expired so they could no longer provide the refund regardless.

  • wetsandwich on 09/03/2024 - 16:02
    +1

    Last time I needed support from ebay, their chat bot was broken, their dispute system was broken, their phone number was a voicemail, and it took weeks of messages to their facebook account to get any help whatsoever. I only got my money back because the seller finally refunded me on their own accord.

    So yeah, I wouldn't risk an offer that relies on you having to chat to someone to get it.

  • cute as duck on 09/03/2024 - 17:11
    +2

    I value my time more than arguing with eBay chat for 30 minutes, just to score a measly 5% back on credit that must be used within 30 days.

    Also they recently changed eBay plus voucher from $5 min spend $15 to $35 min spend. Cheapskates.

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