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Free 12 Months Equifax Protect Subscription for Optus Data Breach Customers (Was $14.95 Per Month) @ Equifax

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As you might've seen already, Optus are handing out codes individually to customers affected in the breach.
Get a code from the Optus Live Chat for 12 Months of the Protect Service (usually $14.95/month) if you are concerned about any potential fraudulent activity on your credit file.

Note: Code will only apply correctly on NEW equifax accounts. 100 Points of ID needed in sign up.

Step 1: Complete the registration form and help us verify your identity

(take care to enter your ID document details correctly so there is no delay in registering your service)

Step 2: Enter your unique code as provided by Optus

Step 3: Activate your account to start monitoring your personal information

Receive alerts for key changes on your credit report, including if someone tries to apply for credit in your name
Secure up to $15,000 insurance cover if your identity is stolen*
Track your credit score over time with 12 credit reports per year (one per month)
Take control with tips on how to improve and maintain a good credit score
Receive alerts if your personal information is found on the dark web. We can monitor:
Up to 5 bank accounts
Up to 8 credit/debit cards
Up to 2 email addresses
Up to 3 phone numbers
Up to 2 Medicare cards
Up to 2 passports
Up to 2 driver licences
Up to 2 international bank account numbers

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closed Comments

  • +160

    Wasn't Equifax hacked itself not to long ago?

    • +53

      Yes, ironically

    • +4

      i ws just about to type the same thing

    • +7

      the whole reason for why I asked them to close and deactivate my account

      • +1

        Not just deactivate ask them to delete any records…

    • +1

      Das fax no cap

    • +20

      Indeed; it is one of the biggest hacks in history, with some 150 million US social security numbers leaked (and the archaic computer systems the US uses don't let you change your SSN). And equifax got off with a slap on the wrist, and being basically a monopoly, have no incentive to fix anything. Do. not. trust.

    • +2

      Maybe that’s why I can borrow a home loan after they cleared all my bad credits…..

  • But i already hv an equi A/c.

    • +4

      Second accounts are allowed for the same identity. Just need a new email.

      • +57

        Perfect for those who want to set up an account in our name and now have sufficient data from Optus to do so.

  • +19

    Good to see everyone not hating on telstra for once. Optus spent jack all on fixing their network or security it seems, just giving credit when customers complained. Hope they burn and go bankrupt for this

    • +46

      Not sure whether it is a good thing. Less competition and Telstra might end up like Qantas.

      • +3

        Someone else would step up and fill the void.

        • +6

          That someone was supposed to be TPG. Thank you ACCC

        • +6

          Like what Woolies wanted to do with Masters?

      • I thought NBN was already a killer for Telstra since they were happy selling overpriced services to elderly folks who don't know any better and rural customers who had no other option while sitting back and doing the bare minimum to keep their copper infrastructure going that they were getting paid a kings ransom for usage by other service providers.

        I know there was a lot of shady back alley deals done behind the scenes to pay them to dispose of the copper network and compensation paid for its discontinuation and then when we had a change of heart on the NBN technologies another massive payment for them to take it back and maintain it.

    • +5

      Are your Telstra shares dropping in value?

      1. It has nothing to do with fixing security or their network, a programmer left an API open without authentication.
      2. You think the Singapore government will do bankrupt over this?
      • +9

        Their programmer shouldn't have had easy access to that data. Like actually. Someone who was allowed to have access to it shouldn't be this stupid.

        • +26

          In IT we have things called "change controls"

          So that even if people are this stupid they cannot in isolation make bad changes because those changes have to go through the Change advisory board for review and approval before they're made.

          This implies that Optus as an organization either has entirely ineffective change controls.
          Or more likely
          Simply doesn't have any change controls.

          Either way a company of their size approving a copy of that volume of data to be exposed to an API is totally unacceptable.

          • +1

            @DellDealLols: Or stupid people who cbb going to CAB. I had plenty of examples in my previous organisation. lazy people will always find a way to work around the processes.

            • +1

              @ShouldIBuyIt: Yup, comes down to Management too.

              In my org im sure certain teams get away with changes without going through cab, and when something fails a random BS excuse is made while it's quietly fixed. It's hard to suggest it was an unauthorised firewall change which inadvertently affected something else, for example.

              For management they don't want it to look bad on reporting.

            • @ShouldIBuyIt: In a real company you have access controls.
              The only way to get the access to make your change is the change control process.

              That is also a management and process issue.

              • @DellDealLols: Define "real company"

                • @ShouldIBuyIt: I have managed to implement the controls described at a small ~30 seat org and at a ~2000 seat enterprise.

                  I think the criteria really is that the company takes itself and its clients seriously enough to listen to the vboices internally telling them to improve and lock down processes.

          • @DellDealLols: Yeah like you said no-one should be able to access that kinda data for a development test or any public (let alone private) facing API. It's bad on so many levels.

            Honestly the media is missing this but they've got a history of bad security practices (often with router security issues) so in my view the entire organisation has terrible security policy and the whole thing was entirely preventable if the viewed the previous misconduct as proper near misses (warning signs) even without retrospect.

            • @lancesta: I've read that the government website was hacked in 2020 leaking PII at that time, yet many liberal MPs voted against stronger cybersecurity laws. Optus leak should have not happened from a regulator point of view too.

      • We rely on a single developer to be able to create a huge simple security flaw? Have you deved and released in a large organisation before?

        • +1

          God no. But I'm guessing it's be pretty damn hard to make such a shit mistake in a bank where they have some respect for user data.

        • +1

          It was whoever was responsible for the network security who made the human error, it doesn't matter if this development server doesn't have the proper API authentication check in place if the server was never accessible to the outside internet.

          • @Agret: I had assumed it was web facing for a reason, if it was meant to be internal only then that's an absolute rookie error.

        • +1

          Previous org the default when outsourcing company would spin up a new windows server in the cloud was open to internet.
          You pay peanuts, you get monkeys…

    • +22

      Optus being shit doesn't make Telstra any less shit than it already is!

    • Telstra now needs to offer a good deal for Optus customers to change to them.

  • Anybody else having issues with the code from Optus not being accepted at Equifax?

    • Might run into errors with existing accounts. Make a new account with a different email and the code should work

      • It's a brand new account and a fresh code from an Optus consultant.

        • +2

          I got a code, but it said it was redeemed and cannot be reused. I indeed thank Optus for their stupidity.

        • Go to Contacy page and there is a link for Optus customers. Code won't be accepted on the usual new account area.

    • I’m about to find out soon if I get one.

  • +70

    100 Points of ID needed in sign up

    Ah shit, here we go again

    • +2

      Best use my compromised licence before it's replaced

    • +2

      I won't be trusting Equifax. They are corporate crims.

  • +1

    Does anyone know any credit cards that offer this as a benefit?

  • +24
    • +19

      Had one last September (2021) too.

    • +41

      So when your ship is sinking, you call titanic for help? No thanks.

    • +7

      Market cap on the NYSE is $20 billion, I wouldn't call them a small company

    • +18

      Was there a bargain on tinfoil recently?

      • +2

        It's probably 5G interference in the chip from the COVID Vaccine 😝

        • +1

          I thought the vax was supposed to boost your 5G signal

          • @easternculture: Only if your windows os is up to date.

          • @easternculture: Only partly correct. The vaccine contained a secret ingredient that allowed 5G radiation buildup in the body, making us more susceptible to our thoughts and decision making to be controlled through signals dispersed from chemtrails.

  • +2

    How do I know i have been affected? I was an optus customer a couple of years back.

    • +4

      Apparently they may contact you sometime.

      • +3

        They as the spammer?

        • +8

          Both

      • +5

        nevermind just got an e-mail from optus lol.

    • +1

      Run the 2 API that were posted in the forum post and whirlpool, will give you an idea of what could have leaked. My data was leaked but didn't include any of my ID number for e.g.
      Hence won't be bothered with Equifax

  • +12

    Optus chat is hopeless. Lady named Jean asked me to go to Optus shop to discuss about my identity data breach.

    • +2

      Keep escalating to next level support. It might take hours but eventually you'll get there.

      I use something like "I know it's not your fault, but can you get me your manager please"

      • +1

        This sentence doesn't nearly get said enough in dealing with chat support/ phone agents in general

    • Chat took like 7 hours to reply but call maximum 30 minutes on hold.

  • +65

    Can the scammers open an Equifax account for me? I guess they have my 100 points of ID already.

    • +1

      Lol

    • +2

      Plot twist: hackers are running this scheme after securing access to Equifax while they're asleep and oblivious to what's going on.

  • Might be worth looking into adding a ban on your credit file
    https://www.equifax.com.au/personal/help-centre/credit-repor…

    • +3

      At this rate it's looking like for life

  • +5

    I thought they were supposed to email affected customers with the code, but haven't received anything. No longer a customer of Optus, and everytime I try to contact them online I get redirected as I don't have any active services.

    • +2

      Keep a log of your attempts. Might help with the class action payout as it demonstrates they did not meet their obligations nor matched what they publically stated.

  • Someone have a link to the Optus live chat that doesn't require me to reinstall the Optus app?

    • +1

      https://www.optus.com.au/notices/messaging

      Normally a little box/circle appears down the bottom right, but I have no doubt they're getting slammed right now and don't show it as often

    • +1

      Go to the Optus mobile website and it will appear down the bottom, not the Optus site (there is a difference)

  • +4

    I’d rather get rammed by Optus hacker than get scammed by equifax

  • +18

    So I have to give my id to someone who doesn’t have it now to check if my id that I provided to previous guy is being used or not?

    • +8

      Yeah. To a company with a data breach record far worse than Optus

  • +19

    Equifax are the worst, got hacked and didn't do anything proper for their customers.

    I refuse to use them as should everyone.

    AusPost, AEC, and a bunch of other government and public organisations require them to do background check when getting a job with them.

    How is that secure? How does the gov trust a private corporation that HAS ALREADY BEEN HACKED??? Insanity.

    • +4

      This is it. It's also a foreign company. They have a terrible security record.

  • +3

    This is the same company that takes ages to do fit2work checks. Don't trust bludgers.

    • +3

      I believe they ARE fit2work, I think a subsidiary of the Australian Equifax branch. It's all completely messed up that we have to be held hostage to these publicly listed companies.

      They make decisions in favour OF THEIR SHAREHOLDERS… not of the people whose data they hold and allow to be hacked with almost zero repercussion.

      400 or so million between all the affected customers is nothing. It's not gonna undo the fraud they experienced.

  • Free 12 Months Equifax

    So..

    12 months worrying if i get hacked again?

    • +1

      Not at all. Equifax won't delete your data — why would they? Selling data is sort of their primary operation, after getting data stolen.
      A lifetime of worry instead!

  • in the past 5 years equifax has been hack 3 times

  • Spoke to Optus yesterday via live chat, and they confirmed I was impacted, drivers licence compromised.

    Tried get raise a live chat again today for the Equifax code. Waited over and hour on two separate occasions. Couldn't reach an agent.

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